I dropped into my neighborhood Natick store and was greeted by Don; I told him what my comfort and…read moreprice preferences were and he showed my several options, which we quickly narrowed down expressly in under 1-hour. I had the new mattress and box-spring delivered within two days; the guys doing the delivery were ahead of schedule and did a great job taking away the old one and placing the new one. I had a great experience and would recommend visiting Mattress Firm for your next purchase. Please don't forget to tip the guys doing the delivery for going above and beyond.

My wife and I love our new bed. And we had an excellent experience working with Dawn to find the…read moreperfect mattress and base. Dawn listened to us, shared information about different mattresses and bases, and was very kind, patient, and professional to work with. I'd highly recommend Dawn and Mattress Firm to anyone who is looking for a new mattress.

Patrick and mattresses went well beyond expectations and got my mattress delivered sooner than I…read morecould've possibly expected. He's the best go see Patrick and mattresses.

I want to start off by saying I had the absolute best experience today at Jordan's. The staff that…read morehelped me, (Gary & Justin) were so kind, knowledgeable and so helpful. The store had a huge selection and so many great options for a home. Overall the experience was great and I'm happy I left with some amazing quality furniture/mattress for my new home!!!

We purchased a recliner at the store. It was advertised as last one with a discount. We went and…read moresat in the chair. Rocked and reclined and decided to buy it. Less than one week after the delivery the chair would not recline. Started to make a grinding noise. We contacted Bernie and Phil's and they told us that there was no coverage, no return, no nothing. We still have the tags on the chair so contacted the manufacturer and found out there was a warranty and it should be fulfill by the store. Bernie and Phil's said no coverage. Basically we bought as is. That was not how it was advertised. It was advertised as "last one". I am very angry because the chair had NO issues in the store hmmm?. Mom and dad would be very disappointed with the customer service their company. We paid $1000 for a recliner that does not recline and we were not told that they would not stand by the sale. Very shady service.

After exhausting a search for a sectional at Jordan's, where the furniture was horrifically…read moreoverpriced, I found the perfect sectional with no sales pressure at Bernie & Phyl's. They will be my go to store for furniture in the future! :)

We went here to get a new couch. This was our second visit to a Bobs in the last month. The first…read morewas to the Somerville location. This experience was much better. Debbie helped us pick the perfect couch without being pushy or salesy. She walked us through the options and when it was time to check out the manager was super friendly too. We felt welcomed and actually ended up going for a cheaper option that what we had initially decided. We can't wait to get our new couch in our new home!

First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

They are knowledgeable, patient, and professional with great products and excellent customer…read moreservice. Highly recommend!

Awesome service, highly recommended. The owners definitely care about their customers.read more

Naturepedic of Wellesley has an amazing Customer Service and Staff. Both Jennifer and Courtney are…read moreextremely caring about getting it all right. Both helped us with all our questions/concerns on our multiple visits. I cannot thank them enough for their patience and support throughout the process.

Naturepedic of Wellesley has some of the most caring and helpful people I have ever experienced in…read moresales. I am not the most easy person to please and I have to say Cam and Jennifer get an A++ in customer service and satisfaction. They both truly care about helping you find the right mattress for you. Walking into Naturepedic of Wellesley you will get a one on one custom experience where either Cam or Jennifer will educate you and help you customize your mattress to make it perfect. I went in and visited twice before purchasing and had such a great experience. I had a few question after the purchase and they were both very communicative and attentive. I would highly recommend them if you need a nice new organic mattress!