The best quality futons in the neighborhood. Firm, nicely manufactured…read more You will not be disappointed! The service is superb. Joe was patient and professional, explained everything and then some. It is always a pleasure to talk to professional who helps to make a right choice. Thank you very much !

Joe was super helpful and knowledgable. I highly recommend this store for quality futons!read more

I dropped into my neighborhood Natick store and was greeted by Don; I told him what my comfort and…read moreprice preferences were and he showed my several options, which we quickly narrowed down expressly in under 1-hour. I had the new mattress and box-spring delivered within two days; the guys doing the delivery were ahead of schedule and did a great job taking away the old one and placing the new one. I had a great experience and would recommend visiting Mattress Firm for your next purchase. Please don't forget to tip the guys doing the delivery for going above and beyond.

My wife and I love our new bed. And we had an excellent experience working with Dawn to find the…read moreperfect mattress and base. Dawn listened to us, shared information about different mattresses and bases, and was very kind, patient, and professional to work with. I'd highly recommend Dawn and Mattress Firm to anyone who is looking for a new mattress.

After posting my disappointment with Jordan's Furniture the customer service reached out to me. I…read moream happy to report that they have been very accommodating and understanding of my issues with the sectional sofa. I have been offered multiple options to resolve the issue. Very happy to say this is being addressed in a professional way. Thank you Jordan's for living up to your commitment.

I am giving Jordan's Furniture one star as zero is not an option. In August 2024, I purchased a…read moresectional couch from Jordan's Furniture and purchased the five-year protection plan for all sections of the couch. Within less than a year, I noticed pulling of the fabric, wrinkling of the fabric, and feathers coming out of all of the cushions. I called customer service and they sent someone out to examine the furniture. They said this kind of where was to be expected for the furniture and gave me a kit to comb the pills off the fabric. I tried the method they recommended also tried other methods, including vacuuming, sticky tape, and manually, pulling loose feathers out The furniture continue to get worse instead of better. Jordan's representative came to my house again and continue to tell me this was normal wear and tear. They advised me to unzip the cushions and ref fluff to deal with the wrinkle fabric, and that there was nothing much they could do for the pilling the representative use the comb tool himself, and although he pulled off lots of the fuzz that was accumulating on the fabric, he was never able to make the couch look presentable following this visit, I talked with customer service and was very unsatisfied with their response. I have bought many pieces of furniture from Jordan's over the years and I have never had a problem with the equality as I have with this couch. This is not normal wearing tear! I specifically asked when I purchased the couch from sales representative Mike P. If this particular fabric was durable, explaining that I had a dog, he assured me, in my daughter's presence, that it was a tough fabric and would handle wear and tear very well. The customer service representatives have told me the warranty does not cover either of these issues because it is "normal wear and tear". The extent of the fabric wear and feather loss is far beyond anything that could be classified as normal wear and tear. I do not consider it normal to expect a customer to have to unzip seat cushions and fluff them to remove wrinkles from the fabric, especially as the cushions are made out of dense foam. It is also not acceptable to have to spend time every day removing loose feathers. I requested to have the couch recovered in a different fabric if this issue was not resolvable with the existing fabric. Customer services first offer to me was 10% of the purchase price as a credit to be used towards purchasing a new couch, when I said this was not satisfactory. They increased to 20% refund to be used to purchasing a new couch. After escalation to a manager, the offer came back as a 50% credit again to be used towards the purchase of a new couch. I asked for a full refund, including the cost of the five-year warranty I purchased. I was told this was not possible. I asked them why I would want to purchase another product from them when this one was so awful. They said this was the best they could do and initially told me I had to use the rebate within three days after explaining to them that I was currently out of work they said they would give me a month. Needless to say this will be the last time I purchase furniture from Jordan's ending a 20 year history with the company.

We purchased a recliner at the store. It was advertised as last one with a discount. We went and…read moresat in the chair. Rocked and reclined and decided to buy it. Less than one week after the delivery the chair would not recline. Started to make a grinding noise. We contacted Bernie and Phil's and they told us that there was no coverage, no return, no nothing. We still have the tags on the chair so contacted the manufacturer and found out there was a warranty and it should be fulfill by the store. Bernie and Phil's said no coverage. Basically we bought as is. That was not how it was advertised. It was advertised as "last one". I am very angry because the chair had NO issues in the store hmmm?. Mom and dad would be very disappointed with the customer service their company. We paid $1000 for a recliner that does not recline and we were not told that they would not stand by the sale. Very shady service.

After exhausting a search for a sectional at Jordan's, where the furniture was horrifically…read moreoverpriced, I found the perfect sectional with no sales pressure at Bernie & Phyl's. They will be my go to store for furniture in the future! :)

We went here to get a new couch. This was our second visit to a Bobs in the last month. The first…read morewas to the Somerville location. This experience was much better. Debbie helped us pick the perfect couch without being pushy or salesy. She walked us through the options and when it was time to check out the manager was super friendly too. We felt welcomed and actually ended up going for a cheaper option that what we had initially decided. We can't wait to get our new couch in our new home!

First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

Awesome purchasing experience and awesome purchase. John, Kenny, and the whole staff were amazing!…read moreMy husband and I spent several visits to determine whether we wanted to purchase from this business or a different brand in NH or in Wellesley. All the places we dealt with were wonderful but John really knew his stuff and there was zero pressure at all to buy. He and his wife started this business after their own experience with a toxic mattress. While these beds are not cheap, the fact that they are not toxic was worth it to us. Kenny and everyone were wonderful, truly. Hats off to you all. We purchased a King size Naturepedic Eos Pillowtop which allowed us to have both latex and springs, and different choices for layers for myself and my husband. I like a softer mattress and my husband likes his side very firm. No problem and no compromise needed. We each created the mattress we wanted that worked for us. In terms of sleeping with someone who is an active sleeper we don't feel that like we did on our old mattress. We have had the bed now over six months so now I feel I can genuinely write this review and attest to the fact this was the best purchase for us. Having different layers has meant that we don't feel it when the other person moves or rolls over. It also means that I can have my side the way I like it with the layers that create the best sleeping experience for me and my husband can have his side super firm the way he prefers. It also means we can just swap out a component later on, many years from now, by just unzipping the mattress cover, and not have to replace or have to choose a mattress all over again which is so awesome. John was great about answering my many questions and they all were so wonderful with the number of times we tried different beds, how long we stayed in the store to really see what worked, and how many questions I had. I also like this store because they have a lot of different makers in addition to Naturepedic so we could really make sure this was the right brand for us. Delivery was perfect. And they even moved our mattress and headboard into the guest room and set it up there. We watched the set up of our new bed in amazement. It was quick and easy. No Off-gassing! Yup, no yucky smell! Not At All! Not from the first moment we had the bed. They also called to check on us after having the bed. I sleep 1000% better now... and while we didn't have to change layers, if we had needed to change layers it would have been free so none of this extra $250 a layer swap that we saw with other stores. So awesome for me because I was concerned I'd need that. Fitbit data has helped me confirm that I've had much better quality sleep, and more sleep in a night, but of course I knew that. I get better sleep, and my Fitbit shows that I get more REM sleep and more deep sleep and sleep sounder, more restful, and it's healthier option-- not full of those chemicals other makers often use. FYI, adjusting to latex and springs wasn't challenging. Also, they will come to your house to turn or rotate/flip the layers although with different sides it's a snap to do it if you aren't doing that alone. Again just piece of mind. And no I haven't been paid or anything-- I don't work for them or anything. I'm just super happy that this really was a purchase I'm so grateful for as sleep is a beautiful thing! I've recommended them to friends who also want a new bed and one that's not with those awful chemicals. I would 1000 percent buy from them again.

They are knowledgeable, patient, and professional with great products and excellent customer…read moreservice. Highly recommend!

Naturepedic of Wellesley has an amazing Customer Service and Staff. Both Jennifer and Courtney are…read moreextremely caring about getting it all right. Both helped us with all our questions/concerns on our multiple visits. I cannot thank them enough for their patience and support throughout the process.

Naturepedic of Wellesley has some of the most caring and helpful people I have ever experienced in…read moresales. I am not the most easy person to please and I have to say Cam and Jennifer get an A++ in customer service and satisfaction. They both truly care about helping you find the right mattress for you. Walking into Naturepedic of Wellesley you will get a one on one custom experience where either Cam or Jennifer will educate you and help you customize your mattress to make it perfect. I went in and visited twice before purchasing and had such a great experience. I had a few question after the purchase and they were both very communicative and attentive. I would highly recommend them if you need a nice new organic mattress!

This is by far the worst furbiture store experience I have ever had. Avoid this place, unless you…read morelike hassle and inflexibility. The system here is from the 1990's befote the internet was invented. Whatever you buy here, once your credit card goes through is unchangeable. They have no furniture in stock ... everthing in the store must be ordered and delivered. Add $300 to the cost of any furniture you buy for delivery. You heard that right ... $300 delivery fee! Non-negotiable. The worst part ... if you buy a dining set and decide you want two more chairs once its delivered ... $300 more for delivery of two chairs! We (regretfully) bought a couch here and after it was delivered, decided we wanted the matching ottomon. The $400 ottomon had a $300 delivery fee attached. 'You shoukd have bought it with the couch', they said. It's almost like they don't want to sell furniture. The wirst is the total inflexibility of the system. We ordered a sectional couch, which would take almost a month to arrive. Three of the pieces were delivered in 1 week. The other two pieces would be delivered in 5 weeks. We paid one $300 price for the two deliveres since it was the same order. However, when the couch arrived, it looked totally different in our living room than it looked in the showroom with a million spotlights on it. We called to ask if we could change the color before the next delivery of the last pieces came. They told us we would have had to pay something crazy like a 20 - 30% restock fee plus another $300 delivery fee to change the colour. The couch was $4,400. That would mean over $1,000 to be able to change to the different colour. We live 10 miles from the store!! Jordans, Bob's and just about any other furniture store offer a satisfaction guarentee where if you don't like what you buy, they'll exchange it for free! Macy's won't help you. So, now we are stuck with a $4,400 couch we hate. It looked and felt great in the store. It looks like shit in our living room ... and even worse, it feels like shit. The soft, foamy cushions in about 3 weeks of use lose their fluffiness. There is a crater where I have sat to watch tv and when you sit in the cushions, now your ass practically touches the frame below. Read the reviews of Macy's couches and you will see this is a common theme. I'd expect this from a cheap couch ... but a $4,400 couch that now feels like we bought it at Big Lots. Pardon my french but fuck this place. The staff here suck ... they are unfriendly, swarm you like flies when you walk in ... stalk you around the store like Michael Myets while you are browsing and then are of zero help after the sale. Seriously, I hate to give this place even one star. Delivery fees 3x the other stores ... no in-stock inventory at all ... total inflexibility on exchanges ... it's just a huge nightmare dealing with this place at all.

Not a good experience, will not be using them again. We ordered two custom sectional sofas for our…read morebasement. Given the tight stairwell to get the pieces downstairs, we asked for someone from the store to come measure to confirm what we had chosen we fit. He said it would. Turns out it wouldn't so we had to go back and choose something else. Then they called four times for my credit card info between ordering and placing the deposit and the delivery. They actually called me a month before delivery to say that they had to put a hold for the charge on my card just to make sure we'd pay it. When the sofas were delivered, the delivery guys were convinced they wouldn't fit. I told them to take the pieces out of the boxes. They fit down the stairs but left us with a big hole in the wall and a huge mess of styrofoam and cardboard all over the house. One of the sofas was damaged and the customer service rep - when we finally got someone on the phone - insisted that someone had to come out to look at it despite me sending them a picture of the ripped fabric. We worked for weeks to get someone to agree to reimburse us for the damaged wall and then ultimately decided to return the damaged sofa instead of ordering a replacement because we were done dealing with them. When the "white glove" service came to pick up the sofa, after changing our delivery time 90 mins before they were supposed to be here, they damaged our newly painted walls in two places. The men barely spoke English, didn't offer an apology for the damage he very clearly caused with his carelessness, and walked out of my house. Customer service then argued about reimbursing us for both damages and went back on the price they agreed to after the sofas were delivered. Needless to say, we will not be purchasing anything else from Macy's and will suggest others steer clear as well. One of the worst furniture buying experiences we've ever had.