This should be a ZERO star review for UNACCEPTABLE SERVICE…read more I ordered a $1,500 Sealy HD Premium Queen mattress last week. It was scheduled for delivery Sunday and nobody showed up, yet the delivery team lied and claimed they did. It was rescheduled for Wednesday. After waiting around a second time, the crew finally arrived only to bring the completely WRONG mattress. I took TWO days off of work for these deliveries. I have been forced to sleep on my couch for weeks and desperately needed this bed. Their pathetic attempt at a resolution was to offer me a couple of free pillows as if that makes up for a missing $1,500 bed and weeks of back pain. When I called the Natick store to get this disaster resolved, Store Manager Matt completely passed the buck. He told me there was nothing he could do because it is a third party delivery service. He didn't even bother to apologize for the extreme inconvenience and massive waste of my time. Instead of fixing their mistake, his only real solution was to just push a refund on me and walk away. Mattress Firm took my money, botched two deliveries, and Matt completely washed his hands of any responsibility. If you expect a company to actually honor its delivery dates or care about customer service, avoid Matt and this location at all costs. Shambolic operation.

I dropped into my neighborhood Natick store and was greeted by Don; I told him what my comfort and…read moreprice preferences were and he showed my several options, which we quickly narrowed down expressly in under 1-hour. I had the new mattress and box-spring delivered within two days; the guys doing the delivery were ahead of schedule and did a great job taking away the old one and placing the new one. I had a great experience and would recommend visiting Mattress Firm for your next purchase. Please don't forget to tip the guys doing the delivery for going above and beyond.

Patrick and mattresses went well beyond expectations and got my mattress delivered sooner than I…read morecould've possibly expected. He's the best go see Patrick and mattresses.

I am giving Jordan's Furniture one star as zero is not an option. In August 2024, I purchased a…read moresectional couch from Jordan's Furniture and purchased the five-year protection plan for all sections of the couch. Within less than a year, I noticed pulling of the fabric, wrinkling of the fabric, and feathers coming out of all of the cushions. I called customer service and they sent someone out to examine the furniture. They said this kind of where was to be expected for the furniture and gave me a kit to comb the pills off the fabric. I tried the method they recommended also tried other methods, including vacuuming, sticky tape, and manually, pulling loose feathers out The furniture continue to get worse instead of better. Jordan's representative came to my house again and continue to tell me this was normal wear and tear. They advised me to unzip the cushions and ref fluff to deal with the wrinkle fabric, and that there was nothing much they could do for the pilling the representative use the comb tool himself, and although he pulled off lots of the fuzz that was accumulating on the fabric, he was never able to make the couch look presentable following this visit, I talked with customer service and was very unsatisfied with their response. I have bought many pieces of furniture from Jordan's over the years and I have never had a problem with the equality as I have with this couch. This is not normal wearing tear! I specifically asked when I purchased the couch from sales representative Mike P. If this particular fabric was durable, explaining that I had a dog, he assured me, in my daughter's presence, that it was a tough fabric and would handle wear and tear very well. The customer service representatives have told me the warranty does not cover either of these issues because it is "normal wear and tear". The extent of the fabric wear and feather loss is far beyond anything that could be classified as normal wear and tear. I do not consider it normal to expect a customer to have to unzip seat cushions and fluff them to remove wrinkles from the fabric, especially as the cushions are made out of dense foam. It is also not acceptable to have to spend time every day removing loose feathers. I requested to have the couch recovered in a different fabric if this issue was not resolvable with the existing fabric. Customer services first offer to me was 10% of the purchase price as a credit to be used towards purchasing a new couch, when I said this was not satisfactory. They increased to 20% refund to be used to purchasing a new couch. After escalation to a manager, the offer came back as a 50% credit again to be used towards the purchase of a new couch. I asked for a full refund, including the cost of the five-year warranty I purchased. I was told this was not possible. I asked them why I would want to purchase another product from them when this one was so awful. They said this was the best they could do and initially told me I had to use the rebate within three days after explaining to them that I was currently out of work they said they would give me a month. Needless to say this will be the last time I purchase furniture from Jordan's ending a 20 year history with the company.

We purchased a recliner at the store. It was advertised as last one with a discount. We went and…read moresat in the chair. Rocked and reclined and decided to buy it. Less than one week after the delivery the chair would not recline. Started to make a grinding noise. We contacted Bernie and Phil's and they told us that there was no coverage, no return, no nothing. We still have the tags on the chair so contacted the manufacturer and found out there was a warranty and it should be fulfill by the store. Bernie and Phil's said no coverage. Basically we bought as is. That was not how it was advertised. It was advertised as "last one". I am very angry because the chair had NO issues in the store hmmm?. Mom and dad would be very disappointed with the customer service their company. We paid $1000 for a recliner that does not recline and we were not told that they would not stand by the sale. Very shady service.

After exhausting a search for a sectional at Jordan's, where the furniture was horrifically…read moreoverpriced, I found the perfect sectional with no sales pressure at Bernie & Phyl's. They will be my go to store for furniture in the future! :)

First of all, the salesman at Bob's was very pushy and trying to guilt trip my husband and I into…read morebuying a $1000 mattress when we were already spending $2k on a entire king bed set. Then, on delivery day, we learned that our arrogant salesman placed the WRONG ORDER for the King bed frame. When Bob's customer support got back to us, turns out, switching the wrong frame for the right one, with drawers, (which is more expensive than the basic frame without drawers and requires a box spring), would take an EXTRA TWO WEEKS. Then, on delivery day for the RIGHT bed frame, one of the delivery men BROKE ONE OF OUR STAIR BOARD STEPS! They said corporate would handle damages and get the repair taken care of, and they called the support to start a claim. If I could give 0 to negative stars, I would. Because...GUESS WHAT?!!! Their claims department just denied our claim and tried to gaslight us, so they could be CHEAP and wiggle their way out of responsibility and liability for the damage they caused to our property. They claimed that the damage was due to "normal wear and tear" This situation has been infuriating. So the lesson here is, if you want to have your ORDER MISPLACED, then have the replacement DELAYED, have you PROPERTY DAMAGED upon said replacement, and then DENIED FOR REPAIR CLAIMS, Go with the Natick Bob's Discount Furniture.

The first corner piece was missing a bracket, so they said they would send a new corner piece. They…read morecould not just send me the bracket - they said they had to replace the entire thing. The second one the brackets did not line up at all. The delivery crew tried to wedge the pieces together. The pieces of the sectional were completely crooked, but they seemed to think that might be ok. We said no we want the original one back off the truck because at least that one could line up with the other pieces even if it couldn't attach. Items were unpacked on the grass in the front yard as pictured even though there was plenty of room inside. The original piece was damaged when it was put on the truck.

They are knowledgeable, patient, and professional with great products and excellent customer…read moreservice. Highly recommend!

Awesome service, highly recommended. The owners definitely care about their customers.read more

Naturepedic of Wellesley has an amazing Customer Service and Staff. Both Jennifer and Courtney are…read moreextremely caring about getting it all right. Both helped us with all our questions/concerns on our multiple visits. I cannot thank them enough for their patience and support throughout the process.

Naturepedic of Wellesley has some of the most caring and helpful people I have ever experienced in…read moresales. I am not the most easy person to please and I have to say Cam and Jennifer get an A++ in customer service and satisfaction. They both truly care about helping you find the right mattress for you. Walking into Naturepedic of Wellesley you will get a one on one custom experience where either Cam or Jennifer will educate you and help you customize your mattress to make it perfect. I went in and visited twice before purchasing and had such a great experience. I had a few question after the purchase and they were both very communicative and attentive. I would highly recommend them if you need a nice new organic mattress!