I want to share my recent experience with potential visitors. While playing baccarat, I placed a 10 euro bet, unaware that 20 was the minimum requirement. The dealer unintentionally accepted the bet and only realized the mistake after I won. In most casinos, the dealer would have acknowledged the error and paid out the winnings. However, this dealer simply glanced at the chip and tossed it back to me without an apology. I found this to be both rude and unfair, prompting me to speak with the casino manager. The dealer responded unfriendly, saying, "You should have known the minimum bet," and refused to pay me.
It would have been acceptable if they had honestly communicated their policy of not paying when underbet. However, the situation escalated when the manager offered a non-apologetic apology and walked away, leaving me quite frustrated. When I attempted to document the situation by taking a photo and sharing my experience on Google, the manager noticed and approached me, insisting that I shouldn't take photos at the table. I immediately deleted the photo, but it was evident that she was monitoring my actions.
To seek further clarification, I visited the cash counter to inquire about filing a complaint regarding my unjust treatment. That's when the manager and the lady from earlier approached me, initially threatening to involve the police, even though I had deleted the photo. They eventually sent me off but made me feel as though they were granting me a favor.
As a tourist, this entire experience was extremely unpleasant. Not only was I treated unfairly by losing my winnings due to a minor mistake, but the way it was handled left me feeling like I was the one in the wrong. The subsequent attempts at intimidation and threats left a lasting negative impression, and I even felt that they were discriminating against me as an Asian visitor. It's possible I was an easy target for their actions.
In any case, I want to caution anyone considering visiting this casino to be extra cautious and prepared for the possibility of unjust treatment. read more