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    1 year ago

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    9 years ago

    I have had good experience with Kattie and crystal and all other staff that has been there

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    Smoky Mountain Pizzeria Grill

    Smoky Mountain Pizzeria Grill

    (255 reviews)

    $$

    Just had salads, and an appetizer to split.. Food was good, great portions, service was on the…read moreslower side but we did sit outside.. place was clean and kept up! Give them a chance, sit outside and enjoy the city street views (yes I like to people watch)

    The downtown Eagle location is one of a small, regional, family owned chain that originated in…read moreKetchum (ID) in the '90's. If we didn't already know it was family owned, one might have intuited it from the "Hello there, let's find a table for the two of you" greeting we received at lunch time. Although we've lived in Eagle for over ten years, this was our first visit to this casual dining place because we had turned up our "we don't do chains" taste buds at the idea of this kind of salad, burger, pizza chain with 8 pages'ish of laminated menu without giving it a chance. Shame on us. FRIENDLY PEOPLE WORK HERE: The reason we went in on the day we did was with downtown streets having been torn up for months for a county improvement project, we needed to park in the Smoky Mountain lot in order to get across the street to work with the talented people at Finer Frames (there's a shop with a perfect name for their quality) where we had a custom oil painting delivered for them to reframe. So, my husband popped in to tell the Smoky people we were advised that it was a kosher thing to use their lot while visiting Finer given the street project and we wanted to be sure they thought so too. The nice woman inside said "Sure" and we said we'd be back for lunch after our meeting across the way. It seemed the least we could do, buy lunch there, for use of the lot. It turns out we scored not only parking but a delicious lunch with friendly service in a sparkling clean "how are you doing today?" kind of place where pride of ownership shines and is reflected by employees too. PRICES & EATS: Prices are moderate on all things on a basic but broad menu. Examples: $7 bowl of soup, $10 chicken tenders w/fries, $15 House Burger, $18'ish assorted pastas and entree salads, $8 - $32 for pizzas in sizes from 8" to 16" w/ various toppings. We shared a a specialty pizza, The Smokey, and ordered it without pepperoni to make it vegetarian. We enjoyed the 12" pizza, about $22, and had extra to bring home. SEATING: Mostly booths, step up in bar I think, and a few tables and chairs. There is a big room at the back with all tables and chairs that I assumed might be to host large groups. SERVICE: Friendly and welcoming from entry "welcome" to exit "thanks for coming" and at every step of table service in between. The friendly and efficient server could answer our questions on the menu and followed up with us in perfect timing after she delivered the pizza to our table. PARKING: Private lot; a big advantage in Eagle, in particular since the county road work eliminated some on street parking. ACCESSIBILITY: Van accessible - aka ADA compliant - parking in lot. Makeshift curb ramp to get to door. All on one level inside, but for wheelchair users - I was one during this visit - there are only a couple of tables in the least desirable part of the restaurant. PATIO: In front has tables and chairs and umbrellas over them too as I remember.

    Smoky Mountain Pizzeria Grill

    Smoky Mountain Pizzeria Grill

    (219 reviews)

    $$

    Candice was an amazing server Food was great…read moreLoved the brisket Will come again Good great

    1/5 Stars: Disrespected, Dismissed, and Charged Auto-Gratuity for Toxic Service…read more As front-of-house restaurant professionals ourselves, our family gives a massive amount of grace to service staff. We understand the industry. But our experience here was completely unacceptable and deeply disrespectful. We brought a 4-generation family reunion of 16 adults and 8 kids for our final meal together. We specifically chose a Monday night at 6:30 PM to avoid overwhelming the kitchen, and the restaurant was nearly empty (only three other tables). The service was a disaster from start to finish: The Wait: We arrived early at 6:20 PM. Despite the kids starting to melt down, we had to ask three times just to order appetizers and kids' meals. The third time, the server walked away because she "didn't have a pen" and refused to use the one I offered. The Drinks: It took 45 minutes and 4 separate requests just to get a glass of water in addition to everyone having requested sodas and waters in addition to bar drinks. Three of us literally sat without beverages until 730. The Food Delay: We begged to order dinner, but our order wasn't taken until 8:00 PM--nearly two hours after we arrived. Kids' pizzas and appetizers finally arrived at 8:00 PM, but we were never given appetizer plates. The brisket fries had zero brisket, and the garlic knots were hard as croutons. We tried to flag the server down to show her the brisket fries and garlic knots, she ignored us. The Brie kisses were undercooked but good. The Attitude: When I got up to ask for beverage refills, I caught our server openly talking about our table in a horrible way to a trainee. When she noticed me, she just smiled and walked away. Two other servers eventually had to step in and try to save the day because our original server completely disappeared. The Rush: Because of the massive delays, our food didn't arrive until 8:30 PM (they close at 9:00 PM). Four of our family members had to leave before even eating to get kids to bed. We were immediately handed boxes and told they were splitting our checks before we were even done eating. We didn't even ask for the checks to be split. To top it all off, they applied an auto-gratuity to our bills. When we requested that the gratuity go to the two servers who actually helped us instead of the original server who insulted us, we were told no. When we spoke to the manager, Shay, we received zero apology and zero sincerity. Her exact words were, "Yeah, someone in your party already told me and we know." We spent almost $700 to be treated like garbage during a special family milestone. Absolute failure of management and hospitality. We will never be back.

    Cash Store - paydayloans - Updated October 2026

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