I placed an online order on 4/2/26 for sliders, chips, and ice cream to be picked up at 5:24pm. When I arrived at the pickup window to pick up my order, I was initially told they didn't receive it, then they sent me to the front counter, who then sent me back to the pickup window. The food, when they finally found it, was in a tightly knotted plastic bag. When I started to untie the knot to check the items, they said "It's all in there," so I took the bag and drove home. When I arrived home I discovered they had put the wrong flavor of ice cream in the bag. I called the store & was told they were looking at my order on the screen, and they had put in the correct flavor of ice cream. I offered to email them the order acknowledgement I had received listing the correct flavor. They said they had probably been out of the flavor I wanted, so they had substituted another one. I was also told I needed to bring the ice cream back to the store for them to make it right. I had just driven across town to pick up the order, and I wanted to eat my dinner and settle in for the evening. So I asked for a discount on my next order. They said they couldn't help me unless I brought the item back to the store. Then I asked to speak to the manager. At this point a fellow named Chris spoke to me, and he also said I would have to bring the ice cream back to the store or he could do nothing for me. I then asked for the district manager, and was told that a different store manager, a female named Kris, would call me back. She never called or left a voicemail. I placed follow up calls on April 3, April 6, and April 7, and Kris was never there. Each time I left a message for Kris to call me back and never received a reply. I don't appreciate jumping through hoops in order to correct Casey's mistake. If Casey's is willing to lose a customer over a $5.99 pint of ice cream, they have been successful. They obviously don't care about their customers. They have lost my respect, and my business. I would give them zero stars if I could. read more
