It's nice to have an agency that actually answers the phone when you call. Thank you!read more

Cristen Harbison- with the Burns Mitchell Agency- (Allstate) prompted this review. She was…read moreattentive and made setting up the insurance policy easy. Cristen communicated well, delivered information as promised, and followed up promptly. Cristen has an AWESOME spirit and provides outstanding GREAT CUSTOMER SERVICE! Y'all give her a call 205-853-1300- You'll will be glad you did.

Zech was such a great help when setting up a new policy! He was knowledgeable, helpful, and so kind.read more

Zach was great and very helpful and he also help me save money on my auto insurance today. I highly…read morerecommend him

Kitty is my agent and she is absolutely amazing! Professional, knowledgeable and FAST! When I…read moreneeded insurance on a new car, she made it seamless. I never knew it could be THIS EASY! She's friendly and took time to ensure I understood everything. I called about adding 2 more policies today and it's like talking to family! THANK YOU!

Great Insurance Great people especially Eryn!…read moreSuper Bowl team of insurance! Please call Eryn for all your insurance needs, she is a Rock Star!

Julie is great! They are nice and provide great prices and service. I recommend 100%…read moreJulie always answers all my questions

Despite my experience with my insurance rates and the transparency of the plan there was one person…read morewho made me hesitate to switch insurance providers. That one person is Rachel Graves. She is very friendly and helpful and will go above and beyond for anyone in need. I wish I could make the statement about the company as a whole but it wouldn't be true. She has personally helped me when I was pulled over and didn't know how to access my insurance policy. I panicked and called the office and she was able to email me proof of insurance. She is a valuable asset to the company and I hope they realize what an awesome person they have holding that place together!!! I thought to myself how could someone so awesome work for a company like this and the answer came shortly after, this company NEEDS someone who can comfort and care for the customers as much as she does. Thank you again Ms. Rachel I wish you nothing but the best in the future!!!!!!!!

Quick, easy, and the best rate. No pressure. Karen was very pleasant and personable.read more

Great service! Started with auto insurance and went back for renters. I appreciate Tasha's…read moreresponsiveness. Always very helpful!

I've been a customer for over twenty years and have received excellent service. They've handled…read moreclaims quickly and efficiently and are always friendly and responsive.

Every couple of years, I shop for insurance for our autos/owner occupied rental. We keep up on…read morebuilding, regular maintenance, a couple of new cars and older van. No losses for auto/home, squeaky clean driving records, good credit score, pay annual premium. Always offered a renewal. As I once sold multi lines insurance, I know what agents need to make a quote, this was provided to a dozen or so agents. Briggs called in response to inquiry. Our five minutes conversation, in our exchange, I felt like I was a criminal. With an agent you want to develop a relationship, your trusting them with your largest assets..... to be questioned as if you've done something wrong.... was the experience. Have had a couple of properties, never an insurance claim, to have this experience says to find another vendor.

I never thought I'd find insurance as easy as this. Guide Insurance agency has excellent client…read moreservice, consistent performance, and the best auto insurance rates I've found...psst! They don't really advertise how good they are!

This is the best insurance agency I've ever used. They found me the best price on my…read morehomeowners/auto insurance. The location is convenient and the customer service is excellent.