While car shopping should be fun, it has definitely been a frustrating experience in the past. Up until October, I had never looked forward to trading my vehicles in or purchasing at all. However, because of the knowledgeable and patient staff at Casey Jackson Ford, we have now added two Ford Explorer's to our driveway in the past 6 months! The staff here is very friendly and they all operate with the utmost transparency and integrity. Cory Jackson assisted me in the sales department. Prior to arriving at the dealership, I had communicated my needs and wants as well as my budget to Cory. When I arrived, he had vehicles picked out and ready to look at that he thought would suit what I was looking for and he nailed it! He had plenty of inventory to choose from. He listened to the things that were important to me and guided me in the right direction; never coaxing me to look at things that would possibly be unattainable in terms of pushing my budget. Since I had already driven an Explorer, I declined to test drive the one I chose in order to start on the paperwork quickly since I happened to have my two kiddos in tow. However, Cory insisted that even though the car had less than 5 miles on it, it would benefit me to take the time to ensure that this particular vehicle drove and operated properly before leaving and that it met my expectations. He even assisted in piling the kids in and transferring over the car seat. I truly appreciated how patient and personable he was.
When we got back, I had the pleasure of speaking with Shane Peal, the Sales Manager at Casey Jackson Ford. For me, this is typically the part of the transaction that I dread the most since most sales managers like to sit behind a "curtain" and play number games; sending their salesmen back and forth with the little white paper that contains information a consumer knows little about right?! I can't tell you how many times in the past how intimidated I have been when a Sales Manager actually comes out to the smaller desk you're sitting at to try and take the "last punch in the ring" when you're hungry and simply "worn out". Shane is far from all the stereotypes. He is very much a straight shooter and also extremely personable. He shook my hand and sat down with me to explain my options thoroughly. I had an expectation of what I thought my payments should be prior to our conversation that I had not shared with the dealership. So, when Shane was explaining the options, I knew there was no need to even negotiate! He came within pennies of my expectation so I didn't have to worry about anything. At this time, I had asked Shane to explain an additional Ford Care coverage and he did so without pressuring me to consider adding it to my vehicle.
Rob Tracy, the Financial Manager finished everything up with his knowledge of procedures and policies. We signed and completed all of the required documentation for financing without any additional pressure from Rob after her explained options.
A special thank you to Bob Benson. A true team is a reflection of its leadership! He has a hands on approach in all aspects of the dealership's operations. He was there to oversee all the stages of the buying/leasing process for me. I appreciate his communication and commitment to consumer satisfaction! He even made sure my kiddos were taken care of.
This literally was the best car purchase/lease experience I have ever had! Thank you to all of the gentlemen that made the process quick, easy, and stress free. I know I am in good hands every time our family visits Casey Jackson Ford and all of your hard work and dedication is appreciated! read more
