By all accounts, Mr. Case is a solid, reputable plumber----if you can get him. I cannot tell Mr Case how to do his job but I can offer advice on how to do it better. Get organized; hire a secretary or someone to answer your calls and help coordinate your jobs and appointments. He's simply too busy. I called him four times (he does answer his phone, so credit to him there) his "reasons" for not being able to set up an appointment sounded more like "excuses" to me (super-busy after holiday vacations; too busy this week, just call me back, and even the weather). After four calls I decided I have reached my limit, and decided to move on. Same thing happened with my first cousin and her husband; they'd call him and he kept putting them off, telling them to call him back. Apparently he can't return calls, either. The professional thing to do would have been to either (A) return my calls and just make the appointment happen, or (B) simply tell me you're too busy and refer me to another plumber who might possibly get to me sooner. No such luck. Again---I've heard good things about him but good luck trying to get him for a service call or a new job. read more
