A Detailed Account of Service Issues and Unfulfilled Promises in 2025
I do not recommend this company to anyone who wants their job done correctly the first time. My initial experience began in February 2025, when I received a bid of over $10,000 to waterproof my basement. Unfortunately, after the very first rain, the basement leaked again. I reached out to Buddy Chism, who assured me they would make it right and fix the issue properly. However, Buddy stopped returning my calls, leaving me frustrated and without solutions.
After several failed attempts to contact Buddy, I resorted to calling the office. The staff I interacted with were consistently rude, often talking over me and arguing instead of offering help. The company did not honor their guarantee as advertised and charged me an additional $1,064 to attempt to waterproof the basement again.
On the day of the repair appointment, my time was further disrespected. Despite receiving texts and emails confirming a 9:00 AM appointment, the worker did not arrive until 1:30 PM. I called the office multiple times to ask about the delay and was told the worker was on another job. When I questioned why I had a 9:00 AM appointment, I was informed that all appointments are scheduled for that time as a default, and the confirmation messages are automated. When the worker eventually arrived, he apologized for being late and explained that I was, in fact, his first scheduled appointment, but the company kept redirecting him to other jobs before mine.
Throughout 2025, I used this company three separate times for rental properties, yet all the basements continue to leak in some areas. The last experience was the most disappointing, from being misled about the warranty, to dealing with rude office staff, and being ignored by Buddy. After spending a significant amount of money with them, I can confidently say I will never use this company again.
I hope sharing my experience helps others make an informed decision before choosing this company for their waterproofing needs. read more