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    Cascade Creek Coffee

    5.0 (1 review)

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    1 year ago

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    What-A-Burger No 13 - mural outside of restaurant

    What-A-Burger No 13

    3.2(49 reviews)
    22.2 km
    •$

    Have been going here for years -- a quick, reliable, good meal. Don't know what happened to…read moreW.A.B., but my visit today was horrific. The dining room was not full, so we placed our order (at 6:25pm). Drinks, which used to be filled and provided immediately, took 10 minutes and a visit to the counter. After waiting 25 minutes for a couple burgers, fries, a chuckwagon & kids meal, I went back to the counter to inquire about the delay -- and was told, without apology, there was a 30-minute delay right now. Of course, no one TOLD us about the wait when we ordered! (FAIL!). Finally, our number was called a full 35 minutes from when we ordered, again without apology. There were MANY other customers there who experienced the same and were NOT happy campers. There were plenty of workers behind the counter, but something is definitely wrong when a fast-food burger joint cannot turn around an order more quickly than this...

    I haven't been in years but we came by hoping it wouldn't be too busy and it was, but they seemed…read moreto be moving through orders decently fast so we stayed. Ordered at 1:14 and at 1:46 after still not getting our food and hearing numbers after ours we went to the counter and asked if our order had gotten lost. They said the order had just been put out and she assumed someone else must have picked up our order. Personally I think they just dropped our order and said someone else had picked it up so they didn't seem responsible for forgetting us. I could be wrong and they just gave it to someone without checking their ticket/receipt though, which is still not efficient. They remake it and got it wrong: my husband ordered fries but they gave him tots and at this point we're already late to where we're supposed to be so he just ate them. I also got tots and be warned you get the tiniest little cluster of less than a dozen of them and mine were somehow cold. Then as we left I asked for a refill of the diet Cherry Lemon Sundrop I ordered at the beginning and saw her put cherry Fanta in it (not diet) so I mentioned that and she said that's how they do diet CLS: it's half diet sundrop and half cherry Fanta. Yet when I asked when I ordered my drink if they had diet CLS, she said yes, which is a lie, so if you order that be prepared that it's half cherry Fanta instead and plan on the extra calories. Overall very frustrated with the portion sizes, the extreme wait, the lack of system for checking tickets before giving out food, and the fact that we only got a half hearted apology for all their mistakes.

    Photos
    What-A-Burger No 13 - Outside view

    Outside view

    What-A-Burger No 13 - Chocolate peanut butter milkshake

    Chocolate peanut butter milkshake

    What-A-Burger No 13 - Outside view

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    Outside view

    Cascade Creek Coffee - foodtrucks - Updated October 2026

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