I was connected to one of the least professional drivers last week. For a 24/7 cab company, you'd think that a capable driver with a safe vehicle would be available at any time and unfortunately, this was not the case. Allen was using his phone, blasting music at 3am, and was driving a car I should not have even entered based on its cleanliness and safety. He also overcharged me and lied about the cost which I did not realize until after I used PayPal to pay him. Update: Terry was able to rectify the situation. When you call, ensure you speak to a dispatcher!! read more

Cascade Cab Company - Lied about his fairs that were for a different can company than advertised. - Taxis Near Me - Atlanta, Georgia

My wife and I hopped in a Cascade Cab Company minivan at the Atlanta airport to our home in Midtown. The ride cost $52.20. Like other taxis I've taken from Hartsfield home, the ride was good. We got home quickly and safely. I continue to enjoy the convenience and time savings of airport taxis over rideshare (Lyft, Uber) and think the extra cost (roughly $10-20) is worth it. The City of Atlanta has flat fares for taxis leaving the airport for certain in-town destinations. For this ride, Airport to Midtown (Zone 3) cost $38.00 for the first passenger plus $2.00 for each additional passenger. Then there was the $1.50 "Airport Passenger Surcharge per Vehicle Trip Fee." I think I was overcharged by Cascade because my subtotal before tip was $43.50. I think it should've been $41.50, hence my three stars instead of four. The receipt (digital) wasn't itemized which is common for taxis in my experience. Also, the receipt was from "Royal Cab Company," not Cascade. That's not uncommon in my experience either - to be charged by a different vendor than the company name shown on the outside of the cab. At the Atlanta airport's domestic terminal, taxis wait just outside of baggage claim, on the west end of the terminal. At the international terminal, taxis wait on the arrival level (lower level) outside door A1. If there's a line, it moves fast. It's a roll of the dice which cab company you end up with, but they're all about the same. I've now ridden with Buckhead Safety, Cascade, City Wide, National, and Omega and they've all been fine to me. read more

Cascade Cab Company - Atlanta taxi flat fares from Hartsfield-Jackson airport to Downtown, Buckhead, and Midtown as of November 8, 2023. - Taxis Near Me - Atlanta, Georgia

See all

The driver ripped me off. It's supposed to be a flat rate from the airport, but he put on the meter and it was double what it should be and he wouldn't back down when I explained that he should've used the flat rate. It was late at night and I was tired so I gave up but I would never ever use this company again and in fact, I'm probably gonna get my credit card company to refund what I paid read more

The price was just a few dollars higher than advertised for the flat rate, but other than that it was a good experience.

I used this service, and never got a receipt a receipt. I called them just now. The person who answered said that he couldn't help me. He then hung up. read more

If there was a 0 stars, I would have checked it. Well, I will get right to the point. I used this cab from Atlanta airport to Alpharetta. The ride cost me $95. During the ride and the entire time, it smelled like exhaust in the back seat. It was sickening. I asked the driver and he said "yeah I need to change cars, open the window". Meanwhile I noticed his check engine light was on. He was a horrible driver, didn't wear a seatbelt and left the turn signal on most of the way. But what topped all of this was the fact that he pulls over on the highway to urinate while I waited. This was the most unprofessional experience I have ever had with a cab driver and I travel a lot. Beware if you are at the airport NOT to use Cascade Cab Co. See pics below. read more

See all

Absolute robbery. Arrived at 1 AM on a delayed flight with checked bags so needed to take the shuttle to international to grab the shuttle for FastPark. Unfortunately the international shuttle never showed so we decided to take a taxi as we were exhausted. It was 4 miles total- $3.50 first mile + $1.50 airport surcharge + $2.00 fuel charge + $6.90 3.9 miles (@0.30 per mile). = $13.90... driver tried to demand $35 after the 9 minute trip despite the fares being posted on the window (let's not forget the cab smelled like piss and he had his phone volume turned all the way up). Avoid cab #0723 at all costs. read more

Cascade Cab Company - Taxis Near Me - Atlanta, Georgia

company may not be resister with the state and hires caused accidents and the people at the company play games of guess who we are insured with by instructing their drivers to lie about insurance. please hire some one else for your transportation needs. I was rear ended by one of their drivers 2/06/2025 and company driver still haven't provided company insurance for claim. read more

I was sent to this cab after waiting in line at Hartsfield-Jackson airport. The cab driver hopped out of the car and took a white passenger instead - a man that had just walked up. The taxi stand attendant discussed with the driver but he was like "oh, well. Let's end taxi as an industry and stick to ride-share. These racist practices should not be tolerated. read more

Cascade Cab Company - Taxis Near Me - Atlanta, Georgia

Horrific customer service. Our driver refused to stop about twenty seconds after we entered the cab while still at the airport and we decided we wanted to take another form of transportation, he just kept making excuses to keep driving until we were on the highway and it was too late to leave. AND THEN he tried to overcharge us after not having the meter running and denied it repeatedly-- until I literally did the math in front of him of how much it should cost. Avoid at all costs. read more

Cascade Cab Company driver 1180 was parked in the bike lines at Americas Mart at Ted Turner Dr NW and John Portman Blvd NW at 9AM this morning. I knocked on the window and the driver got out, got in my face, and threatened to assault me for touching his vehicle. Parking in bike lanes is unsafe and discourteous to bikers and stopping or parking in bike lines is illegal and subject to a $1,000 fine for commercial vehicles. Please support bikers and bike safety and do not use this service. read more

Cascade Cab Company - Cascade Cab Company driver 1180 parked in the bike lines at Americas Mart at Ted Turner Dr NW and John Portman Blvd NW - Taxis Near Me - Atlanta, Georgia

very rude!! customer service is horrible. owner is never in the office. Can't get a receipt

Car 098 on 11/8/23, appx 8:20 am. Hapeville GA. Driver didn't understand how STOP signs and right of way around railroad tracks work and almost hit another vehicle who was obeying traffic laws. Either he was distracted, doesn't care about safety, or is woefully ignorant of basic traffic laws. Either way, you'd be safer in an Uber. read more

Cascade Cab Company - Dangerous Cascade Cab Co driver. - Taxis Near Me - Atlanta, Georgia

Horrible ride! The cab driver was taking off before my injured husband was in the car! What kind of incompetence is that? Now we are speeding down 75/85. Most unsafe cab ride EVER! Car number 1051. Horrible will never take this car number again! People read more

Horrible cab driver. Horrible service. I was overcharged about $30 for a cab ride from the Atlanta Airport to Buckhead and it took over a week to get any resolution. Then, when I finally got a refund, it was not even half of what it should have been. 10/10 would NOT recommend this company to anyone. Rider beware. read more

Although the driver was friend friendly he tried to scam me. He did not turn hos meter on and tried to charge me $25 to go one mile. This was a horrible experience and i had to threaten with calling the police to get him to give me my proper fare. I called the company immediately and the dispatch who hung on me mid sentence. I would never reccomend this service to anyone. read more

Thieves. Liars. Simply put, this organization is brilliant at stealing your money. With no structure and no ability to find a single person to deal with, this company uses random phone numbers so you can't trace back the person you're speaking with. I called in and requested a cab to take me to the airport for $50. It was a good price compared to Uber and Lyft and I decided to support the small business. The driver picked me up and the driver, Sam, was weaving through traffic left and right to get through traffic. I told Sam multiple times that I'm not in a rush, but he continued his reckless driving. Thankfully we arrived at the ATL airport without any further issues, just reckless driving and making my stomach queasy. Sam then charged me $60, but I thought nothing of it and considered the extra $10 a tip. Thank you for getting me to the airport, Sam. He did help me with my heavy suitcases as well. This is things get even worse. Sam apparently did not have any cash on him, even though I told the company that I'm paying in cash hours ahead of time. Now, Sam and I are parked outside the terminal looking at each other on how to proceed. He's looking at me to come up with a solution even though he should be the change. With the inability to find cash in the time allotted, I thought of an idea of using the popular Cash app. I told Sam I'd give him $100 in cash and then he can send me $40 back with Cash app. Sounds simple and it's a quick way to get the issue solved. I passed my phone to Sam and let him add this information to Cash app. My hands were full of bags and I gave him my phone to make sure I didn't spell anything incorrectly. I trusted someone, and that was my mistake. Sam said it was all done and we parted ways. Lo and behold I check my phone after I'm seated at my gate and see that Sam sent $40 to himself instead of sending me the $40 of change. I thought it was a mistake and so I contacted Sam. No reply. I followed up with Sam for a week before I contacted the company. I spoke with the company of numerous occasions and it seemed like we were close to finding an answer. Then they stopped replying to me completely. So altogether, Sam didn't give me my change due of $40 AND stole another $40 through Cash app. This business is dirty, sneaky, and extremely shady. I am in the process of rising this issue up and will take legal action, if necessary. read more

Absolutely terrible. The driver refused to turn the meter on and I paid almost $20 more than normal (I travel for business often so I know how much a ride home from the airport is). When I asked him for a reason he could not give any besides an airport tax. I called the number and the person that answered the phone did not even want to give me the managers name. Based on the recent reviews I will probably not get anywhere with him either. I will stick with Uber from now on. I wish I could give them no stars read more

Don't even try to call this lier and his useless company.... I wait like 30 (Even more) minutes, patiently hoping he was going to show up; he didn't , I call him once again and sent me straight to the voicemail . Useless company!!!!!!!!!! read more

Driver, Hossain, was in a hurry, drove extremely fast on the interstate, I/75 from the airport. The traffic slowed down on the Connector. Unfortunately, when the traffic cleared, he drove fast and erratic, jerking us around in the back seat. He drove like that, changing lanes the entire time and very fast, until we got home. Very irresponsible driver. Will never use this service again! read more

Horrible drivers coming from the Atlanta airport. Always have an issue with getting a ride for a short distance. Ride that is typically $12-15 was told it would be $30 then he changed it to $25. I then tried to get another driver but they refused and stated I had to go in order. I then got the supervisor on duty and they tried to assist and still was met with resistance from the drivers. I would rather pay Lyft or Uber the inflated cost than ever use this company again. ZERO customer service from the drivers! read more

I was put in an exceptionally uncomfortable situation today with a cab drive initials KA. The price at the air port was 30 dollars. This driver would only take cash. 45 or 50 and insisted to pay him a tip. I'm not from US so thank goodness I had emergency cash which he took all of. He would not complete the receipt. Made me write the info I know and initialed it. The company will not support me in this unless I am able to find surveillance to confirm cab number. If you are a single female traveller, do not use this company. read more

Hello! I was picked up with this company coming from Vegas. I think the Guys name was Sam. He was absolutely Phenomenal ! Thanks

Came home from a long trip - arrived at International Terminal, took the next cab in the line. Long trip home in evening rush hour was very smooth, no fuss. Got home took bags in... 30 min later one member (numerous Uno of the house) has no phone. Tracked it to the Cab. Very first thing the following Morning, Terry from Cascade was at our door with the phone, driver's license and cards all safe and sound charged up. The paying it forward, great spirit and attitude will make us repeat customers. Thank you Terry and Driver with much appreciation. It is great to be home... PS. All taxi appurtenances, signage, metering etc were up to or exceeded Atlanta standard. Great driver, great service. read more

I am John m b who wrote a negative review on 02/21/2022. The owner of the company responded with a sincere apology and an offer for a free ride. You don't see that very often. It says a lot about his integrity. Give them a try. I will tomorrow. read more

At approximately 9:05am, Tuesday, May 18, 2021, as I was exiting EXIT NUMBER 72 from I-85 North towards Camp Creek Parkway, College Park, GA, Cascade Cab 1554 driven by a dark man, perhaps African, was speeding on ramp from the airport to Camp Creek. He failed to yield appropriately and nearly collided with the vehicle I was driving. There are signs informing drivers of the approaching yield sign. The signage were installed because of the high volume of accidents. As I blew the horn for the cab driver to acknowledge the yield sign, he responded rudely. The driver is a poor representation of the company. Should this reoccur with a Cascade Cab driver, it will be reported directly to the Georgia Department of Public Safety. read more

Adam is the driver. I believe it was car 1158. This guy blocked the cab I was in with his taxi, got out of his car, started beating on the windows, and reached in my window in attempt to unlock my door. I had to wait in the car for 15 minutes for a police officer to make him move. I have the incident recorded and will definitely be seeking legal recourse. read more

Cascade Cab Company - This is the taxi that blocked us in and acted belligerent - Taxis Near Me - Atlanta, Georgia

Really great service!! Highly recommend. I called a cab to take me to the airport because I had left my wallet there and the driver arrived in a timely manner and was kind enough to wait on me free of charge and take me back to my hotel. He was very understanding about my situation and was fair with the rate. I believe he was the one who started the company and we had a wonderful conversation during the ride. Overall he was very professional, it seems to me he genuinely cares about his business and he has really great ideas for expanding his company. I don't remember his name but I truly wish him the best!! read more

Stay away. Cab driver wouldn't turn the meter on. Two miles $20. Called the company, dispatcher tried telling me they don't necessarily have to turn the meter on. What?!!! Wonder why people use UBER? read more

Very professional gentlemen. I would reccomend their black car service for any of your corporate needs. Great drivers.

The trip I took was really awful. While the driver showed up on time, the car was substandard and the driving concerned both me and my guest. Each time the driver pressed the brakes your could hear grinding and jerking. I believe it was a problem with his rotors. The interior of the car was dated, stained, and dirty. Additionally, the driver had to push a lot of stuff in the trunk toward the rear to make room for our two carry-on sized bags. read more

Diop went above and beyond the call of duty in record time! Answers and returns quickly. Friendly smile and courteous. Clean ride. Knows his way around. read more

Ok this first I ride with cascade So far they have very good customer service the drivers are very courteous and I like them thank you Mr. Ali read more

Pickup and delivery was fast and efficient! The Driver who's name was Charity was professional and curtious! I would use this service again. read more

Hey Diop for Cascade Cab Company is awesome..he is reliable, prompt, very nice and a pleasant guy to ride with.

SUPERB SERVICE! Mr. Ray arrived to the airport on time to pick up my mom, but unfortunately her airplane was delayed about an hour. When I spoke to Mr. Ray on the phone to pass along my mom's flight delay information, I learned that he was very patient, professional, and even concerned about my mom's arrival. Mr. Ray and I kept in contact with each other until my mom was safe in his vehicle. My mom later shared with me that Mr. Ray has a nice, clean, and comfortable car. She said that he is a nice gentleman and that she will definitely call Cascade Cab Company again in the future. I want to thank Mr. Ray for taking such great care of my mom while in his care. I highly recommend using this company if you want professional transportation services. Thank you! read more

The guys here are ALL wonderful. I'm grateful to Al, & the crew for picking my mom up those days she didn't have a ride. I'm also appreciative of their service to me, in my times of need. Don't hesitate to give them a call. You're safe with these guys. read more

Cascade cab was prompt and professional. John was our driver and he was so nice. Great service!

I second what Shaun C. wrote - Cascade Cab Company is the best in Atlanta!

I'm a pilot ‍ Everything started off nice with the dispatchers warm voice at 9:30pm the night before.. I ordered a cab for a 4:30 am pick up. Quoted 30 bucks.. not bad, Uber is usually about $24 in the am and I wanted a guaranteed ride at 4:30.. driver called and texted me at 4:06 in the am and I replied that I did indeed need the ride at 4:11.. was at the curb at 4:25. She said she would be there at 4:30. Not.. at 4:32 I asked where she was, she said 10 mins out. The car pulled up at 45 after or 15 mins late.. I went to the trunk to throw my bag in and there was already a trunk full of stuff. The car was totally nondescript. Got in and asked if I could pay with a credit card. Nope. Cash only... now we are on the road and have to stop at a gas station for money.. I asked her 30 bucks right and she said no with fees etc it was $36.50.. showed up 15 minutes late with a departure time 45 mins prior.. she was cordial.. I'm lucky I'm a pilot and can get through security fast and made the flight but I warn anyone thinking about using this company to be aware.. uber from now on read more