This store is always a great place to purchase high-end furniture. The owner is really nice and…read moremakes great deals on items if feasible. Parking can be difficult but they have parking in the rear of the business in an alley.

I have been buying furniture for 25 years and have never experienced customer service like this…read more Spending $13000 at a business should come with a level of respect not aggressive attitude, defensive deflections, or being called "picky" just because you want the exact design you paid for. This turned into an exhausting 11-month ordeal with Italy 2000. The dining chairs originally delivered were noticeably different and lower quality than the showroom model. When I contacted the owner, (Ray) he became extremely confrontational and at one point yelled at me over the phone while I was at work, which my coworkers witnessed. They took the chairs back and allowed us to select another set, promising a 3-4-month turnaround. It took 5 months, with repeated promises of "2 more weeks" or "10 more days." Before the second delivery, I specifically called to confirm the chairs because of what happened the first time. When they finally arrived, they were wrong again. The showroom model had clean, seamless cushions with no piping. The delivered chairs had piping around the cushions and poor stitching. When I pointed this out, Ray dismissed my concern and called me "picky." Expecting a product to match the showroom model you selected isn't being picky. They ultimately refunded me, but even that involved an argument over a restocking fee. After spending $13000 and dealing with this for nearly a year, the biggest issue wasn't just the furniture. It was how I was treated when I simply asked them to deliver what I had purchased. Based on my experience, I cannot recommend Italy 2000.

They have the most trendy recreations of Beverly Hills chic, they'll have your pad looking like a…read moremillion bucks. I wish the stores were still open, maybe after Trump leaves office and the economy improves they will be able to come back!

Every time I try to come to the outlet store . I get stop by the guard and they always tell me the…read morestore closed along time ago and I get turned away but online it says it's open and I always see recent reviews from shoppers . I live in the area and I haven't had a chance to come inside the store . Can anyone confirm it's open ?

I cannot say enough wonderful things about Grayson Luxury. My family and I have purchased furniture…read morehere before, and every experience has been exceptional, but this time they truly went above and beyond. A very important UPS package from Cartier was accidentally delivered to their address. I was extremely worried when I realized what had happened, but Ali and Reza immediately stepped in to help. They took the time to look into the situation, helped locate the package, and made sure everything was handled with care and professionalism. Their kindness, patience, and willingness to help meant so much to me. This level of customer service is incredibly rare these days. Ali and Reza treated me like family and genuinely cared about helping solve the problem. Their dedication and integrity turned what could have been a very stressful situation into a positive experience. Beyond their outstanding customer service, Grayson Luxury is also one of the most beautiful furniture showrooms in Los Angeles. They offer stunning, high-quality furniture and décor, and the entire team is always welcoming, knowledgeable, and attentive. Thank you, Ali and Reza, for your exceptional help and for representing Grayson Luxury with such professionalism and heart. This is exactly why I continue to support and recommend this business. If you're looking for luxury furniture and truly first-class service, Grayson Luxury is the place to go! Highly recommended!

I chose Grayson Luxury because I wanted to support a local luxury furniture retailer and expected a…read morehigher level of service than I might receive from a large online retailer. I purchased a Caracole sofa for approximately $5,000. Because the piece was not available for me to see in person before purchasing, I ultimately found that it was not the right fit for my home once it was delivered. The sofa remains in excellent, like-new condition. When I contacted Grayson Luxury about a return, I understood that I was approximately 1-2 weeks beyond their 30-day return policy. However, given the circumstances, I hoped there might be some flexibility. I was not asking for a refund. I offered to accept store credit and explained that I would gladly use that credit to purchase another piece from Grayson. Despite these efforts, my request was denied after review by the management team. I fully understand that businesses have policies. What disappointed me was the unwillingness to consider a reasonable accommodation for a customer who wanted to continue doing business with the store. Had Grayson offered store credit, I would have happily remained a customer and purchased another piece from their showroom. Ironically, I have received more flexibility and customer-focused service from online luxury furniture retailers than I experienced in this situation with a local showroom. I remain hopeful that Grayson Luxury will reconsider and work toward a solution that reflects the level of service and long-term customer relationships that many people expect from a luxury retailer. If a reasonable resolution can be reached, I would be happy to update this review accordingly.

I needed to make a return and while I understand that I have to pay shipping for the item, their…read morecompany website says that there is a fee for restocking vanities. Not cabinets. I bought this cabinet and they insisted that their policy had changed but they hadn't updated their website. I bought the item under the understanding of the cost of return would not include restocking for a cabinet and they are refusing to admit this is their miscommunication. They immediately updated their website to pretend it had said that the whole time but it did not.

Absolute garbage. Installed my vanity 3 weeks ago. There are about 30 chips in it. The counter is…read morethin and it is NOT solid surface. The chips are very obvious and unrepairable. This is an adult only bathroom and it's been treated very gently. They keep deleting my review on their website. I contacted them but no one will respond.

Needed a sectional sofa and was ready to go to Ikea to get the Ektorp, until my gf found LA…read moreDiscount Furniture. We placed an order for a 3-piece sectional sofa on the website, and Vic (owner) called right after to confirm the order. The sofa was backordered at the time of order, but Vic ensured it would get delivered in a week. When the furniture came, unassembled, it was missing the ottoman. I called Vic and he had it delivered the next day. Then, during assembly, one of the screws was defective and Vic personally delivered replacements screws, same day, to our home. Amazing customer service! Very helpful and resolved all our issues professionally. I highly recommend this store. As for the sofa. Easy to assemble and had it for 7 months now, it's holding up just fine. :)

Can I give negative stars? Took our money didn't deliver and didn't reply had to go through Amex…read morefor refund. Booooo

I recently purchased a vanity from Bath Vanity Experts for my complete bathroom renovation. I had a…read morenumber of exchanges both, prior to, and after the purchase with Bryan. Bryan provided outstanding customer service and readily supplied all information about the product, tips and methods for installation ,as well as, instructions pertaining to unpacking. The item shipped from California to Virginia and was packaged so well that there was zero damage. I was very impressed with the process and product. If attention to detail is what you're looking for and top-tier customer service, Bath Vanity Experts is highly recommended.

Needed a matching sill for counter and had a great experience. They were able to match the counter…read moreand measurements were perfect. Product was received quickly and price was good.

Great durable furniture and great service I will definitely recommend to anyone prices also goodread more

Best deals, prices and catalogs! Many variations of furniture/mueblería of personal preference…read more Amazing costumer service we'll spoken, mannered & ready to assist !!

Amazing place with super nice and helpful stuff. Our cat ruined our carpet that we had to throw it…read moreaway and decided to get a new one last min today, found this place on Yelp and decided to give it a try. And we were so happy with place. They have ALOT of rugs to all the liking and different sizes. It was a difficult choice but we found the one we loved. And the guys were so helpful and nice. Def will suggest to all of my friends. Def won't beat this prices! The best!!!

I move around a lot. Almost every year I pack my belongings, put them in a truck and go looking…read morefor adventures to new locations and find a new place to live. With every move comes a need to buy new things and this store used to be my to-go -to place for rugs, for one big reason. Prices. I usually need something that will last a year or so in a new apartment, look nice but nothing fancy that will lay around and gather dust for years to come. Angel's rugs was perfect for that. This shop sells very similar inventory that other places around downtown and the fashion district area do but I always loved the fact that I could come in, do some bargaining and leave this place with a couple of excellent rugs for very good prices. Easy. Since the store changed location it is no longer the case unfortunately. They now have very similar prices to local HomeGoods, World Market and now there's absolutely no reason for me to drive to that $#!& hole DTLA, where my wife was literally afraid to step out of the car. It's obvious that these guys are trying hard to grow their business further from that small room at the previous location. Staying in downtown and moving to even a worst neighborhood was an idea that's far from the best, in my opinion though. I stopped by this year, tried buying a few rugs but after the owners refused to lower the price from 3-$400+ dollars, I had no choice but to go to, what used to be their old location and buy two rugs from their neighbours at Trims and rugs. Sorry guys. I know that in business it's very difficult to recover from a lower price tier once everyone knows you as a bargain place to purchase things. I truly desire you to achieve the level of success that your whole family is aiming for but raising prices and staying in the same neighborhood where people go for one and the only reason, to look for bargains is going to be difficult, to say the least. Good luck. I plan to keep stopping by once in awhile to see how the store is growing and maybe, hopefully score a deal sometime.