I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

I promised to give an updated review and here it is. It's…read morebeen about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems.

No es profecional, no realiza el trabajo adecuado del mantenimiento de la picina, aparte es un…read moregrocero y falta de respeto hacia el cliente no lo recomindo para nada tengan cuidado

From the owner: Limpieza, Mantenimiento y Reconstruccion de piscinasread more

I have been using Swim & splash for years at a few on my homes and highly recommend their expertise…read morein this industry. Not to mention the job is always done right the 1st time. Weekly services keep my pool BLUE.

Called the owner, Josh, and he came right over to see why my pool pump motor wasn't running. It…read moreneeded a new pump and Josh came back with a new one and replaced it quickly. The price was even a little less then the last time I replaced it. Josh is honest and hard working.

Do not use this company! They're unreliable, and don't know what they're doing. The owner was not…read morehere when they changing the pipe where they said the leak was. I knew where the leak was because I got 2 quotes and the other company showed me. They broke the concrete anyways and the problem wasn't resolved and they had to brake another place in the concrete and charged me for it. Also, one of the lights he installed isn't working and it's been 6 months and it's still not fixed. The owner always give me excuses that he was out of town, or just doesn't respond to my text. They may be cheaper but it's not with it!!!!!

I initially hired OP Pool Leak Detection and Repairs in January to find leaks in our pool. All…read morethings started off great, Onarbin was very responsive, showed up as he said he would and seemed professional. He found leaks quickly, which is where I wished I would have stopped. Unfortunately, I hired him to replace my leaking pool skimmer. The installation was extremely poor. When we expressed our concerns, Onarbin was quick to give excuses but told us he would return to make repairs. He never did. I now have to hire a new company to repair the work done by O.P. Pool. The photos and video show the issues. Problems with the skimmer installation include: 1. Skimmer was installed too high, it is now sitting above my patio pavers causing a tripping hazard. 2. Skimmer opening at the deck is too small for the skimmer basket to be lifted out. To fix this, Onarbin cut up the skimmer basket so that it could fit through the hole that is too small. 3. One pool pipe under skimmer basket is now filled with loose gravel from the installation. 4. Grout around the skimmer is crumbling. And the top of the skimmer is falling apart 5. Deck pavers around skimmer are now all loose.

This company helped us reach our dreams of having a beautiful pool in our Coconut Grove home. Dago…read morereally stuck by us as our pool was delayed due to the covid mess. We are very fortunate to have this in our lives. Thanks to all the Custom pool employees for making this happen. Had to recently reach out for a warranty issue, and they came through again.

We got our beautiful pool- Great company- great results! We…read moredecided to build our pool after extensive research and quoting with multiple companies. It is probably one of our home projects that required a lot of involvement, patience and constant follow up. Custom Pools stood out as the one with fair pricing, clear process and honestly, great reviews like the one I am making. Those were the reasons we selected them. I give them 5 stars because they delivered a beautiful pool and took care of all issues that came up. So let me tell you about the process. Their sales guys- Hugo- was personable and accommodating, he was the one that basically dealt with us throughout, and probably got tired of us because we called him a lot, and I mean a lot! Once we signed the contract and paid the deposit, it took several weeks for permitting, some delays were due to the company not filing right away because their guy was out and the City took their sweet time. Once they got permits, they moved very expeditiously. Only delays worth mentioning were more towards the end with decking and final inspections but once these were overcome, the project was on its way to completion. We had a punch list of issues that came up during the project but they took care of those and by the end all was to satisfaction. We started in February signing the contract, the actual construction of the pool started in June and we finished in September. So I would say it was a fair timeframe. We never met the owner during construction, however, at the end, we wanted to have a pool party to celebrate our Daughter's 12th b'day and it had to be postponed one week due to weather and a few remaining items. I called the company and got Dago- the owner-, who took care of business and did his best to ensure the pool was ready, clean and fantastic to have the party on the rescheduled day. So in other words, they came through and we wrapped it up with a bow! I would certainly recommend them. I would just advise that you must be on top of the project and act as a project manager to ensure things get moving at a good pace. These guys are great, just keep in mind, they have other projects running simultaneously and work with teams of subs as any other pool builder. Everyone was nice and did a great job!

FRAUDULENT BUSINESS and CONTRACTOR!!! If I could give a ZERO…read morestar I would. Starting from March 03 2018, My husband and I spoke to (Bruno Galli and Luis Uzcategui) part owner and owner of the company Elevation Pools LLC, and agreed verbally to enter into a contract to have the company Elevation Pools LLC, construct a new pool from our home, As agreed, the company sent us a pool contract to sign, which we did in July 2018. We paid the company $8000.00 via personal check on August , 17th 2018. The check was given to Bruno Galli (the company's part owner and representative) in person, after the company Owners furnished copies of their driver licenses, and signed the contract. The company deposited the check on August , 19th 2018. We were told that once deposit was made we would be receiving a lot of phone calls on the process to move forward with the pool construction. Two weeks after check was paid, We have not heard from the company. There were a couple of back and forth emails and texts from Bruno and Luis stating that they were preparing the paperwork with the city and association from July to November, but as to date no construction has been started or no paperwork has been filed with the city for permits. The company stated that in their contact, the construction would be completed within 10-12 weeks. However it has been over 4 months now and no construction has been started. We have attempted many times to contact the company and Luis and Bruno via phone, text and email but they have not return our calls or emails. Every time we try to reach them they do not answer our calls or respond to our emails. We have attempted to get a refund of our deposit back since the company's failure to start construction, breach of contract, and poor lack of /failure of communication. We have sent them texts , emails, and spoke with Luis in person once regarding our refund. When Luis came to our home and spoke with my husband, Luis said to us that he would return the deposit on Monday November 25th 2018. We have not heard from Luis since. We have sent emails requesting back our money, neither Luis or Bruno have not responded to date. After nearly 4 months since we paid them, We are now waiting for our refund of the $8000.00 of the deposit paid, but the representatives and company does not respond. The persons and company is fraud. We filed a grand theft report with the police department who in now investigating and trying locating them.

Worst pool company ever. I truly wish I would have done more research on this company prior to…read morehiring them. We contracted Elevation pools April of 2018 to remodel our pool and patio, and until this day January 17, 2019 the job has NOT been complete. Luis Uzcategui (owner) informes us the job would take approximately 3 months. Let me start off by saying that from the day this company stepped into our backyard it has caused us many headaches. The job was not started when it was supposed to be and once they did begin they only came to our house once a week, as time passed they arrived half days where there was only 4 hours remaining of daylight to work. Elevation pools hired a third party company to install the travertine deck who did not install the floor properly causing the tiles to separate, sink and become uneven. Half way through the installation Luis and Victor (his partner) attempted to bait and switch us by stating they quoted us for 800 sq ft of travertine when in reality they needed 2000 sq ft after the contract was complete and payments were made. Later going into the diamond bright, Luis uzcategui once again hired another third party company to install the diamond bright and used 50/50 material in order to cut cost causing the diamond bright to have patches of multiple colors. He has until this day REFUSED to fix this issue. Luis was also paid extra for the travertine floor to be sealed. It took this company 6 months to finally apply the sealer after being requested. However they diluted the sealant with water in attempt to cut cost causing the expensive material to flake and erode. Once again they refused to fix this problem. Luis Uzcateguis famous line is "someone will be there tomorrow to work" however no one ever showed up for several months of him telling us this same line every other week. $18k later, this projects needs an additional 8k in order to complete and fix his errors. To this day we are unable to reach Luis Uzcategui or any of his employers including Bruno Galli who took our payment. Please do not fall in the same trap we did as the business name does change however it is still the same crooks hiding behind the doors. This company along with its owners deserve 0 stars as they have no knowledge on how to provide good customer service. If you have been a victim of elevation pools please email us at: fmenoud14@gmail.com

I highly recommend Manny Pool Services, he is top top and definitely knows what he's doing. Very…read moregrateful that a chose him to do our pool. He's been maintains our pool for the last 4 months and we couldn't be more satisfied with his work. He knows what he's doing and most importantly he keeps our pool looking beautiful And clean. I highly suggest that you contact him is your looking for a good pool service. You're definitely getting very good value and quality with Manny. Don't hesitate to reach out for quote, he will get the job done with any pool!

From the owner: Get 50% off your first month of pool maintenance with us. Clear-crystal pools start here! Expert…read morecare, sparkling results—dive in today!