We spent three days at this hotel thanks to a special offer from my Chase Sapphire Reserve card. In…read morethis area we've previously stayed next door at the Marriott and several times at The Breakers (one of our favorite places in the world) so we had a good baseline for comparison.
Upon arriving at Amrit, we noticed the only handicapped parking spot was open, so I told the valet I wanted to park there. He said he didn't see an issue but needed to check with the manager. The manager came over and told us the property is valet only and refused to let us use the one and only disabled spot. That was a strange start, especially since it's a clear ADA violation. During check in I spoke with Claudia, who was very kind throughout our stay and tried her best to fix several issues that came up, but even after speaking with the front desk manager they didn't offer any real solution.
When we entered our room, we noticed the two water tumblers (part of the Edit program benefits) were missing. We went to the front desk and mentioned it to a young lady who implied they must have been there because "it's part of making the room," which led my fiancée to ask, "Do you think we took them?" Nothing arrived, so I called again later, and they finally sent the missing tumblers.
Later that afternoon we went out to the balcony to enjoy the golden hour and open a bottle of champagne. When we tried to go back inside, the door jammed and we were locked out. It was extremely stressful, but thankfully my fiancée had her phone and called the main number. When staff arrived, they confirmed it was a malfunction and said they would move us to a "fresh room," but that never happened, the hotel was pretty full, so they sent maintenance to fix the door instead.
Now for the positives: the restaurant service and food were excellent. Edgar took care of us three or four times and was consistently friendly, fast, and full of good recommendations. He genuinely made our stay more enjoyable.
The beach was a great surprise, the water was as clear as I've ever seen in Florida, and the seaweed was under control. Service there was hit or miss; unless you ordered something substantial, servers didn't seem interested in bringing water or checking in. But then we met DJ and Brandon, who completely turned things around. They saved us spots for the next two days and made sure we had everything we needed.
We also used the spa facilities. The steamroom was out of service, but the sauna, pool, and cold plunges were fun and kept in excellent condition.
One last note: we went out three times for dinner at a nearby restaurant we loved, and every time (including checkout day) we saw valet staff using the disabled parking spot for cars without proper tags and even blocking access to it with another vehicle in front. So I guess the valet manager took the whole situation personally and made sure things stayed his way.
In conclusion, if you remove the parking incidents and the balcony scare, this could have felt like a five star getaway, and we probably would have returned. But taking everything into account, it's hard to justify driving over an hour and passing The Breakers to come here again.