Hubby and I planned to come here for Valentine's Day. I called ahead to make sure there weren't…read moreproperty restrictions. We arrived around 5:00 pm and security scanned my ID upon arrival. We valeted and headed inside. A lovely floral display caught my eye. We explored beautiful hallways and the lovely beachfront before heading to the seafood bar. There was a hour and a half wait and the bar was crowded. We dined at HMF instead. Good thing we arrived when we did as the property was under restriction around 7ish. Valet was busy when we tried to leave but we patiently waited. Will definitely return for the seafood bar another day.

This hotel has a lot of potential and there are definitely some really great things about it --…read morefree ice cream, awesome kid activities, beautiful grounds, and overall it does feel like a luxury property. But honestly, customer service really needs improvement. The room numbering system feels like a complete labyrinth, finding your room can turn into a full adventure. The chains on the playground? Really questionable choice for a family resort. And getting a seat by the pool feels about as likely as finding a $100 million lottery ticket laying on the ground. Is it one of the best hotels? Maybe. But with better organization and much stronger customer service, it could actually live up to the reputation.

I left my car with Towne Park valet at the Hilton West Palm Beach and got it back with visible…read moredamage to the rear bumper and hatch (plus it was covered in twigs and debris). I reported it immediately, took photos on the spot, and the valet manager even acknowledged the car had been parked near bushes -- consistent with the damage. Towne Park still denied the claim. That's the part that really matters: They had custody of the car. It came back damaged. And they took no responsibility. And neither did the hotel. I tried to resolve it directly and spent months chasing this -- and got nowhere. If you use this valet, just know: If something happens to your car, don't expect accountability. I also reached out to the hotel multiple times and got not response or accountability from the Hilton.

Great central location near lots of shopping and dining. Also close to the airport and cruise ship…read moreport. Checkout the Galley there for a delicious meal and drinks. Outdoor pool is stunning and staff are very welcoming.

truly an exceptional pink paradise! every inch of the colony is instagrammable…read more during our short stay we really enjoyed this charming hotel located in the heart of palm beach with plenty of amenities to enjoy. we got to enjoy borrowing the beach cruisers riding up and down the palm beach shoreline to mar a lago and down to the breakers. even enjoyed the house car that took us back and forth from the plaza. they have a cute set up on the public beach with umbrellas and beach chairs and can take you to the beach from the hotel with their beach runner / buggy. hats off to the hard working bell and valet staff that took such amazing care of us. the concierge is managed by text by johnnie brown the monkey :) and he's always prompt to respond and help! on-site entertainment is offered with live guitarist in the evenings and i heard there are even bingo nights! plenty of locals visit for swifty's restaurant and seasonal offerings. truly a place that connects the palm beach community. from the laduree turn down chocolates, to the matouk linens and evian water bottles, every little detail of the colony is exceptional. albeit a historic property that shows its age but it's impeccably maintained and has the charm that parallels my sorority house which i absolutely loved.

Every thing about the Colony is perfect. The decor is so my jam! It's perfection. My room was…read morespacious and they upgraded me to a suite overlooking the ocean. Trivia night is a blast. Swift's, the restaurant is awesome and the two bars are always hopping. The service in both the hotel and restaurant is impeccable!

The location is ideal to restaurants, the water and for exercising…read more Beds and rooms were very comfortable . I always love that Marriott's are so generous with water ... thank you for that ! This one is dog friendly so we got to get in some loving for other dogs while here !! We were here for a conference and facilities were great for that as well . The rooftop bar / restaurant and pool were wonderful for taking in the views ! Housekeeping should take some special care in details , our curtain was falling from the middle and the heavy drain soccer in the shower was tipped up on one side the and neither were ever fixed the entire 5 days we were here but it was not enough to mention either or I am sure they would have fixed it . Housekeeping should notice that though

Rooftop bar over looking the water. Good vibe…read more They increased the dinner area so around no lounging except by the bar. Expect to pay premium for drinks.

Looking for a mini getaway decided to book the canopy hotel for the weekend and it was super fun…read moreand it was in the middle of the town close to everything! The hotel staff were amazing super friendly and made the experience exceptional! Huge rooftop pool with amazing views and the food was great too !

We spent a night here for a Labor Day staycation and had a lovely experience. The entire place is…read morewell decorated and has a great aesthetic. Our room was beautiful and functional with lots of storage space. The rooftop pool, dining options, shuttle service, and valet made this place a good value for the price. The location is ideal for the beach, shopping, and visiting PBA. Overall, we had a great visit and I would definitely come back.

This is luxury at its finest. From helpful staff to clean and well lit spaces to little touches…read morethat made me smile. The bar is cozy, and I recommend the hamburger and french fries. If you don't see it on the menu, just ask. Lovely turn down service. The staff saw I was reading a book and gave me a new bookmark. My electric cords were not tidy, I got a cord tie. There is morning coffee, lobby water and the hot chocolate bar in the afternoon was nice. Right on the beach with lots of seating. I definitely need to come back again and take advantage of all the other property amenities I wasn't able to try. And they are pet friendly.

I love staying at this hotel for the beautiful views and quality service. Four Seasons hospitality…read moreis unmatched no matter what location you stay at. The pool at this Four Seasons is gorgeous and I love that I don't have to leave my pool chair to eat tasty food and delicious drinks. The hotel is right on the beach that makes it so convenient. They help you set up beach chairs and take care of you throughout your beach stay. I can't wait to go back!

Only a few years old. Staff was very nice and welcoming as soon as we came in. The rooms are…read morespacious and the mattresses are very nice. We enjoyed the gym. The hotel overall is very clean and well managed. Pull is on the small side but very nice and well kept ( cleaned daily). We enjoyed a simple but nice breakfast every morning. Definitely recommend, especially at this price point.

Updated and modern exterior - feel like a safe area as there is no activity going on outside, even…read moreafter midnight. Easy location to get to too from the highway! Parking is free--and the best part--well lit parking lot!! No dark pockets that I noticed. Arrived at 3am and had no issues with checking in (didn't even call ahead to alert to my late arrival), so I appreciated the gentleman's hospitality at the front desk when I arrived. Rooms are certainly updated from within the last 5 years.. so I can confirm the pictures uploaded by the hotel here on Yelp are accurate! (As of Nov '23)

Checked in rather late around 1130pm. Had to ring door bell…read moreto enter resort to check in. We were greeted by Winston! Checked in quickly. Winston has such a great and welcoming demeanor!! Great personality! We asked if the Market Place was open, it wasn't but Tristan gave us four bottles of water! Thank you! Ocean view room! Love it! What's in this photo? Awesome getaway with my love before my work conference! Beautiful resort! Beach right outside the resort! What's in this photo? Need your key to access elevators, pools, parking and beach! Happy hour at the High Tides was so memorable because of the Bartender Extraordinaire Greg! Mr Personality makes you feel comfortable and makes some Awesome cocktails!! Market place and pool restaurants on site! Daily activities. Gorgeous sunrise views! Very relaxing! Thank you! Love being a Marriott Bonvoy member!

Stayed here for 5 days 4 nights. We have a king bed with small kitchen (sink and plates etc.), no…read morecooking surfaces. We rely on the microwave. Our balcony overlooks the parking lot. We enjoyed our room, it was simple and comfortable. Although when the AC is off, I can hear someone talking next door. I feel safe in this resort, the elevators use keycards to access floors so random people cannot enter. Same goes for the pool area and beach gate. Theres a laundry room in the building and I love that it's free. Just ask them for laundry detergent. We grabbed a quick quesadilla every morning at the market place. It's very convenient as we stayed in the dolphin building right next to the main lobby. The smoothies are good, and we just ordered uber eats meals to the lobby for pickup instead of heading out to find food. The paper said we can get our room cleaned for a fee. A lady knocked on our door to ask if we needed a cleaning so I wasn't sure if we would be charged. When we first checked into our room, I had to have an electrician come in because our table lamps and outlets did not work. That was the only issue with our room. The guy came within the hour and fixed everything. Also our towel bar fell off the wall. It's been broken, they just left it like that for I don't know how long, that's why there was no towel on it when we first came in. We spent time in the pool in the day time and at night. One inconvenience is they do not have towels by the pools so you have to bring your own from the rooms. The pools are not very cold and the hot tub is not very hot, it's warm. On a Saturday afternoon there were loungers still available for use. We didn't feel like we had to fight for one. I saw there were beach chairs for rent, 2 days costs $110. We didn't spend much time on the beach but the beach is beautiful and there's a lot of seashells scattered. I like the resort but we will probably not be returning because the food options are not suitable for us in the palm beach area. There is not much Asian food. I do recommend this resort though. We had a lovely time doing nothing but relax in the pools and sleep.

This hotel is incredible. My fiancé and I ended up here after a disastrous Airbnb check-in. Our…read moreflight had just landed, and we were exhausted; we couldn't even stay in the Airbnb due to an intense chemical smell. We found the Residence Inn Downtown after a Google search. We wanted a nice, clean place to stay after a long day of travel. We booked our room online, planning to stay one night and then find something else for the rest of the week. As soon as we walked in, I was in love with this place. The front desk agents were friendly and helpful, and the lobby was spotless. When we got to our room, I was genuinely shocked at how clean it was. I'm very particular about hotels and like to double-check the cleanliness before settling in, but I could tell right away this place had been cleaned very well. It didn't take long for us to decide to stay here for the week. We enjoyed breakfast in the lobby every morning, and sat in the courtyard by the pool most evenings. The valets were amazing; we almost never had to wait for our car, and they remembered us by name. This was the first time I've had housekeeping come during a hotel stay. I usually just put up the Do Not Disturb sign, but I decided I wanted to really enjoy this vacation. Housekeeping did a remarkable job freshening up the room, and it felt like magic to come back to a clean room after being out all day! We will definitely stay here again next time we are in town. I recommend this place to anyone visiting West Palm Beach!

The service at the Residence Inn West Palm Beach is excellent. The front desk staff is friendly,…read morequick, and attentive. The room was spacious and comfortable, perfect for my work travel. The highlights for me were the pool which was quiet and perfect temperature, and the complimentary warm breakfast everyday complete with cold brew which is such a nice change from traditional hotel coffee! Looking forward to return trips to this location.

Eau Palm Beach is an amazing property with truly luxury-level service and beautiful amenities. The…read morestaff goes above and beyond, and the complimentary snacks around the pool--along with the readily available sunscreen--were a very nice and thoughtful touch. That said, it's honestly shocking that a resort of this caliber still does not have a working gym. This was really unfortunate, especially since I was traveling with kids and couldn't easily leave the property to take advantage of the outside gyms they offer to cover. For a luxury resort, an on-site gym feels like a basic expectation. Overall, a wonderful stay in many ways, but the lack of a functional gym was a significant disappointment.

We just had lunch here at the Eau hotel Terrible Terrible…read moreTerrible Took seriously 10-15 minutes to get a 2nd cup of coffee. The soup for $18 was so small. You couldn't even see it and was so cold. We had a grilled cheese sandwich that was good. That's why I gave it a one point. They never bought over teaspoons for the coffee nor salt nor ketchup for the fries. I had to get up several times to get the Waiter. I do not recommend this restaurant at all. We did express ourselves to Sterling a manager at the restaurant. Very nice and attentive manager. Just and I could be wrong but if I had local customers being so unsatisfied with the service and the food I have have at the least offered them a drink or dessert to say I apologize and come back again. But that is my opinion and good customer service. Ok. Enough. lol Happy New Year to everyone.