My transatlantic flight to Lisbon was delayed over 15 hours due to aircraft maintenance and a…read moremissed connection. This resulted in arriving at Lisbon at 11:00 pm. As soon as I was aware of this delay, I messaged the property to let them know I would be arriving around midnight (approximately 13 hours advance notice to the property).   Property management replied that they would not allow me to check in any later than 8:30 pm and they would not refund the cost of the room. Management instructed me to seek reimbursement from the airline. I pleaded with management to let me stay at the property that I had already paid for, and they repeatedly refused.  I believe management's unwillingness to assist a traveler in need is a poor business decision for someone in the hospitality business. Refusing to refund the 35 Euro room cost after refusing to provide a service is fraudulent.

From the owner: Rainbow Guesthouse is specialised in welcoming you to Lisbon and providing our guests with…read moreeverything they need to have the best experience of the city possible. Our small and friendly team of staff all believe that holidays and travelling are defined by the experiences which people share, whether it is a taxi driver who can bring to life the streets of the city or your hosts who will give you the benefit of their experience and knowledge of a city rich in culture and history.

Worst hotel ever. Rooms were falling apart, staff that's far from friendly and added to this. They…read morewere renting 1 entire floor during the day. And with renovating I mean, drilling and such. We didn't stay here, moved hotels right away.