My transatlantic flight to Lisbon was delayed over 15 hours due to aircraft maintenance and a missed connection. This resulted in arriving at Lisbon at 11:00 pm. As soon as I was aware of this delay, I messaged the property to let them know I would be arriving around midnight (approximately 13 hours advance notice to the property).
Property management replied that they would not allow me to check in any later than 8:30 pm and they would not refund the cost of the room. Management instructed me to seek reimbursement from the airline. I pleaded with management to let me stay at the property that I had already paid for, and they repeatedly refused.
I believe management's unwillingness to assist a traveler in need is a poor business decision for someone in the hospitality business. Refusing to refund the 35 Euro room cost after refusing to provide a service is fraudulent. read more