We waited over 2 hours for our food, and only received it after raising a complaint. Even then, the hanger steak in the kids' meal was barely cooked--completely unacceptable. We couldn't afford to wait any longer after already wasting two hours, so we had to leave it as is. I spoke to both the server and the manager, but neither offered any meaningful resolution. All I got was a dismissive "let me check," and no one took responsibility or offered a proper apology. If the food is that late--or worse, served undercooked--a sincere apology should be the first step, not an afterthought. This was a highly disappointing experience, and it felt like our concerns were completely brushed aside. read more

Casa Mia - Uncooked Hanger steak in the kids meal. - Food Trucks Near Me - Cancún, ROO

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This is one of the best restaurants at Moon Palace The Grand. If you are visiting this resort in Cancun, definitely don't miss this one out. From food quality ingredients to taste, from the way they cook to the presentation, and also the server's attentiveness, everything's done beautifully. It truly deserves a 5-star. We had a group of four with reservations. Two of us went first. After waiting for a short while, we got a nice table in the middle of the restaurant. The server recommended a few appetizers while we were waiting. Those included a citrus salad, ceviche Casa Mia, and the duck enmolada. After having everybody join the table, the appetizers arrived at the same time coincidentally! This is excellent! All appetizers were beautifully made. Great demonstrations of culinary skill. The CASA MIA CEVICHE has a great presentation. Can't help to take a video clip! Check it out below. For the main course, we had: PICANHA STEAK - ash sauce (very smokey), avocado, and cactus leaves. SUCKLING PIG - crispy skin with tender meat. Ricebean, spicy chorizo, and avocado purée. A beautiful dish well-made by awesome chefs. GLAZED SALMON - spicy-honey glazed salmon with textured corn Parmentier mashed potato. LAMB FROM THE FARM - loin with peanut sauce, cauliflower purée and lime oil. CHARGRILLED OCTOPUS w/ smoked bean purée, green sauce and pineapple Lastly, we got a couple of desserts. The Cacao dessert was the best among them all. It's very enjoyable with the cocoa bean filled with meringue foam, 3 leches sponge cake, crispy puffed rice, and cacao nibs. Great for chocolate lovers. Top it up with a freshly brewed Cafe Latte. Now, go food coma! LOL. Awesome dining experience here. Highly recommend this restaurant when you stay at Moon Palace The Grand. read more

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Delicious with Amazing Staff and Service ! 10/10 love the decor and vibe as well both for adults and children. The food presentation is perfect and the taste is even better. Ceviche is so delicious! My husband loved the pork belly cocktail made by the margarita cart are sooooo good too! No complaints in this review only perfection. read more

This was far and away the best restaurant we tried at the Grand Moon Palace. Prior to this meal, I was not a fan of Mexican food. However, I opted to push outside of my comfort zone and I'm so glad I did. Modernized and elevated, this was the meal that made the trip. Aside from a supplement for decent beer and excessive charges for wine, there were not many flaws. Duck Enmolada was fall apart delicious. Perfectly seasoned with a delicious mole sauce. The plantain puree is heavenly. I could eat these every day of the week. The house Ceviche was not only delicious, but such a fun presentation. Surrounded by dry ice, the server poured a touch of water over top to get it fogged/steaming. Entertaining and delicious. Opted to share the octopus entrée as an additional appetizer. Unlike other octopus renditions, this was tender and delicious. Honestly, would have been disappointing as a main, but worked perfectly as an app. All of the mains were on point. Suckling pig, braised short rib, lamb loin and glazed salmon all received rave reviews. Smiles all around. Friendly, attentive service. One gripe I have is overall with the reservation system. I tried so hard to book a reservation only to see that 9 PM was the earliest. Opted to try a walk-in at 6:30. Restaurant was half empty and we were seated immediately. Not blaming the restaurant. I think this is a shortcoming of the resort in general. Diego Hernandez Jardon, Chef de Cuisine--Keep up the phenomenal work! read more

Incredible, well managed and awesomely innovative food. Our server Alejandro was top shelf. He knew the menu in detail and was skilled in presentation and recommendations. Angelica clearly provides a cohesive and professional atmosphere and Chef offered impressive flavors and presentation. The sous vide steak that was finished on the grill was a home run. My family agreed that once was not enough, so we returned the next evening and were welcomed like we were part of their family. read more

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