This place loves to sell you on cosmetic services more than they like to actually treat patients! Very unprofessional staff, constant turnover, and calling them is impossible! But how do you reach your Dr when the office is using some joke of an app bc they're too cheap to use MyChart like every other credible practice! Instead they silo you so other providers can't see anything about your health records. So in 2026 I have to do all the work including faxing! Now they switched to another app and the onboarding was a catastrophe! I still don't have access months later and the most recent email told me to clear my cache! I'm using the app! Which translates to we don't care! read more

Just changed to this Dr in May. Old Dr pushed for vaccines i didn't need so got tired of them being pushy. Initial visit here talking about general health, updated prescription I've had for years and schedule physical 3 months later which was supposed to be covered 100% by insurance. Paid for that initial visit as expected. Did wellness visit and got a bill. Called to question bill and charged me extra for talking about same stuff talked about on initial visit. Not impressed. Now to find another Dr who won't try to nickel and dime me to push me into vaccines i don't need or want. What happened to healthcare? read more

Dr Raman and Suzanne are fantastic. They care about me. They actually listen and address all issues. They are quick to respond to emails. I really couldn't ask for anything more from a provider. I honestly look forward to seeing them both every year. The office staff are always friendly and helpful as well. I highly recommend Cary Medical read more

I have been going to Cary Medical Group for about five years and get excellent care. The office staff are friendly and helpful and I see Ms. Rebecca Boettcher, NA for my Primary Care and have always been very satisfied with excellent care. The Gastroenterology office associated with Raleigh Medical Group has been very disappointing, and I have chosen to go elsewhere for my gastric problems. I do not recommend Raleigh Medical Group Gastroenterology. Before my MRI revealed details of my condition I was started on the strongest dose of a powerful and massively expensive drug and suffered a lot of pain because the dose was far too high. (Most drugs should be titrated.) No one discussed the MRI results with me or that I have pancreatic cysts and need a special diet. I was sent a generic diet plan that was not geared to me specific illness. I will not go to that office again. read more

Worst medical experience in my years of an annual physical, they will represent they have a doctor when you visit them there will be PA. And if you respond to a question with 'any other issues" , they will bill you for that totally unethically. I am writing to the Medical association to formally file a complaint for unethical practices. Stay away from this practice group. read more

I have been a patient at this practice for over 30 years. Yesterday I needed to see a doctor regarding my very sore throat. The only option the person on the phone gave me was a phone call from someone to evaluate my symptoms and then a possible " drive thru " for someone to actually see me. My response was thank you but I will go to an Urgent Care. I am very disappointed in Cary Medical group. They used to have a walk-in clinic where you could be seen for minor issues. That has been canceled. I see my primary care physician once a year and rarely need them at any other time. I am 85 years old and it would have been nice to be able to see a doctor I know. The Urgent Care was great, I will use them again. read more

I am very pleased with the care I have received. I did not have to wait 3-6 months for a physical like other places. Staff is friendly and helpful. No long wait times for appointments. Love my PA Crystal Roberts. She is knowledgeable and takes her time answering questions. read more

Can only say good things about Gwen Thompson, nursing staff and front desk staff. I would recommend this group highly.

Dr. Schurr recently replaced a great Doctor, Dr. Crittenden who was a great doctor. Dr. Crittenden retired. Dr. Schurr, MO is awful. I am in the process of getting a new doctor elsewhere. Don't make the mistake of going to Dr. Schurr. You will regret it. read more

I am horrified at my experience with Cary Medical Group. Please look elsewhere for physician care. And here's my nightmare, I mean story... After already being cancelled on Tuesday at the Raleigh office and asked to be rescheduled to Thursday at the Cary location I arrived at 11:34am, for a 11:30am appointment. I forgot to build in time for the slow elevators. Filled out the iPad form as instructed, turned that in, waited for 10 min and at that point was told "sorry we are going to have to rebook your appointment as you were late and the doctor won't accept you." WAIT- WHAT? I'm late??? Why did you have me fill out the iPad form, why did you have me wait for 10 min after that.... oh- it gets better...!!! While the dr steps out to lunch from 12-1pm I was asked "why don't you wait and we'll see if he can squeeze you in." Fast forward to 1:30pm and it was more clear than ever the answer was going to be no. Some background. I'm a full time working mother- had to arrange for a babysitter to watch my children while I ventured out in COVID ( I haven't even stepped foot in a grocery store since March) all to visit a drs office and not be seen? You're probably reading this thinking "there has got to be more to this story- this makes no sense". That is exactly what I'm still struggling with...clearly there was something else going on, there had to be double-bookings or mismanagement of the calendars, but why, why in the world hide behind the excuse that I was 4 min late...????? Mind boggling. I even had one of the workers waiting with me downstairs for the elevator who supported me/backed me up on my timeline...!! Kay, Director of Operations, was fine at best with how she tried to juggle the situation, but it was apparent for one reason or another this doctor was not going to see me. I'm disappointed in this practice, I'm disappointed in the drs, I'm disappointed in the lack of transparency, and frankly it's an ugly ugly disrespect of my time. The one thing that has provided me with some kind of peace of mind is knowing I don't seem to be the only one that feels this way about this practice-thank you Yelp reviews. The dr is lucky he was able to hide behind his DRS degree and not even have the balls to come out and apologize. Instead Kay was the scapegoat. Do yourself a favor- Raleigh has a fantastic medical presence, do NOT waste your time, your hours off from work, and potentially money to pay for childcare to come to Cary Medical Group. You can do better and you SHOULD do better. read more

I have been a patient at Cary Medical Group for about ten years. I came to believe that Dr. Susan Crittenden would be the last Primary Care Physician I would ever need. So imagine my surprise when I was told to either pick one of several suggested drugs to get a new prescription for or find a new doctor that specialized in palliative care. I had always thought that the patient had the right to accept or decline any drugs that go into their body. This process has shattered my confidence in medical care at this facility I only share this experience so that it never happens to another patient. read more

I've been going to the Cary Medical Group for many years. I love Dr. Bilbro, but his nurse is horrid. There's never a reason, especially in that line of work, to treat people as if they're inconsequential and that they are a bother. I'm looking elsewhere for my health care. read more

I love Cary Medical Group and Dr Schoffner. She is professional and smart. The office staff have always been courteous and professional. I recommend the office to anyone looking for a new doctor. read more

1. Was told on initial phone call that being new to the practice I had to choose one physician and that I cannot change physicians. How am I supposed to know if the personality fit will be right without meeting that person? Terrible intrapractice policy. 2. First visit to establish care and have exam. Dr Bilbro's attitude was very gruff and his bedside manner was harsh. I am a female medical provider and his approach and attitude came off as condescending and dismissive. It was an extremely upsetting experience and I have NEVER felt so horrible when leaving a physician office. There is absolutely no way I would continue care with this physician but, as above, was told I cannot change physicians - so now I have to find a new PCP office? 3. Front desk person was rude when discussing scheduling lab work. I had asked if there is a wait even though I will be scheduling an appointment (so I could plan my day) and she was very snippy in her response (which by the way was yes and sometimes even longer than half an hour despite requiring an appointment.) 3. As a medical provider I do have professional interactions with other physicians from this group and can say that many of them are amazing - particularly Drs Crittenden and Van Cleef. So, while I would NEVER recommend Dr Bilbro (in fact I would advise against him) I WOULD recommend many of the others. Also, they should probably have an inservice with the front desk folks to improve patient interaction skills. 4. They sent me a survey and I did write up my experience to send to them but the survey website was malfunctioning so that ultimately compelled me to write my review publicly. read more

I was finally seen 1.5 hours past my appointment start time. Has happened twice this month, last appointment ran an hour late. Cary Medical Group physicians provide excellent care and like to spend a lot of time with their patients, while patients often bring up secondary concerns beyond their primary complaint. All of this is fine, however the scheduling staff needs to be cognizant and not schedule appointments so close together. Staff apologizes profusely however situation continues. Not all of your patients are elderly and/or retired with time to pass, many of us miss work and other commitments for appointments so some respect for your patients' busy lives would be appreciated. Front Desk seems understaffed, as a result the receptionists are snippy and rude. read more

I would not recommend wasting time or money scheduling an appointment with nurse practitioner Becky Boettcher. I don't like to be nasty but she came off as being extremely condescending, abrasive, and close minded. I left The office feeling insulted. The office is also very impersonable. If you want to feel like your being treated like a human being, I would find a smaller practice. Will not be returning again. read more

I had an appt with Dr Varanasi. I knew I was going to be about 10 minutes late and called the office to alert them and offer to reschedule. I was told to come on- that it was not a problem. When Dr Varanasi came To greet me for the very first time- she scolded me for being late. Reprimanded me as if I we a child. I trie dot explain that I called and offered to reschedule out of respect. She kept berating me until I burst into tears. Never going back. She ordered blood work for me. I took the order papers, and on the way to my car- tossed them in the trash. Incredibly bad bedside manner. read more

I think the 1* is unwarranted. I have been going to CMG for 18 years, and I have significant medical issues that require constant and immediate attention. The Doctors I have seen (Shoffner and VanCleef) are excellent. They know me as a person, not just a patient. They have always been very quick to schedule an appointment for me, or renew prescriptions. The only complaint I have is the long message you need to hear before you reach a "live" person. CMG was recently rated the #1 Family Practice in Cary for a reason! read more

I highly recommend Cary Medical Group! I have been a patient of Dr. Raman for many years and my husband has been a patient of Dr. Bilbro. Both are fantastic as are the nurses and other office staff that we have had the pleasure of interacting with. Very knowledgeable, very personable! read more

I am surprised at these ratings. I have been a patient of this practice for many years (8-9) and have nothing but praise for this practice in particular my physician Susan Crittenden MD. She is intelligent, caring and spot on with her diagnoses. I do not find them over testing at all. Usually, I do not have to wait long. Her assistant Anne is also excellent. I find the check in/out people very efficient and customer service oriented. Its positive all around here but Dr. Crittenden is the best! Hopefully, she is taking new patients. read more

Although this group has moved to 530 New Waverly Place, Cary, the change of location has not resulted in any improvement in the medical care provided. The medical assistants in particular make it one of the most slipshod medical practices I have ever experienced - these people simply cannot renew a prescription properly, even if you've been taking the same medication year after year after year. They still bollix up the order each and every time. The dosage is always wrong, the quantity is never the correct amount, if you want a generic, they prescribe a brand name Rx, or vice-versa. It just never stops. Also, while there are 1 or 2 notable medical practitioners there, Dr. Bilbro and his assistants are simply below par. I left, and I am much happier being seen by careful and concerned doctors and nurses at another nearby practice. read more

Always a positive experience considering it is a doctors office. Staff is great and so are the doctors

Dr. S. Crittenden is one of the best doctors I've ever worked with, and I've seen many docs. She REALLY LISTENS to you and CARES for her patients! Follow-up is excellent and the staff is very helpful. She treats every person with genuine respect and support, and has been my primary care doctor for years! read more

If I could leave zero stars, I would. I asked their office staff for the price of EXACTLY what I needed on the phone AND in-person, prior to having it performed. I was assured, twice, that the amount I was being charged would cover what I asked for. After having to go back to them two weeks later, to find out the results of my tests, I was told that the one specific test , which I was assured TWICE was being performed, was not performed and that there would be an extra charge for it. Office manager just kept repeating to me that "that test is not included." She didnt seem to care that her staff gives out the wrong information. She did nothing to satisfy me. But she did offer to charge me more for what I still need to have done. STAY AWAY FROM THIS PLACE. read more

My review of Cary Medical was to have 5 stars, and it appears that I hit send before I was ready. I had written that I have lived in surrounding counties in addition to Wake, but have always kept Dr. Bilbro at Cary Medical as my primary physician. As frustrating as it is to deal with the detailed check-in and the paperwork and the time restrictions for appointments, I have always felt that I got the time that was warranted. The doctors in practice today are running a big business thanks to the individuals that we vote to represent us at all levels of government. Regardless, I feel safe knowing that my health care in the in the hands of Dr. Bilbro. Those of us who live in or near the Triangle area are fortunate because there are many excellent physicians--Cary Medical and Dr. Bilbro are among the top in this area. If you have less than a satisfactory experience, tell one of the doctors and I'm betting you won't have the problem again. They do care including the office staff who have gone the extra mile 100% of the time to help whenever I call and I've been a Cary Medical patient for many years. read more

The health care at this office seems decent, but if you ever have a billing issue the staff are completely uncooperative - no matter how easy the issue is to resolve. Notice other reviewers saying the same thing. Please save yourself the stress and pick a different office. If you do choose to go to this office do not start the visit or accept any services without asking for the exact billing coding they will use and calling your insurance to make sure it is compatible. Especially routine lab work. Otherwise you will receive a bill for something that your insurance does cover or apply to your deductible, but that they reject due to unusual coding. $300 is no small amount when it's something that your insurance will pay or negotiate with the right coding. When you find yourself in this situation you will quickly find that all your calls get sent to the black hole that is "Terry in accounting". After a couple weeks of calling and leaving messages with Terry at various times of the day you may get through and Terry will assure you that she will quickly resolve your issue. Nothing will happen after that call and you will find yourself calling back several times a week and leaving voicemails without reaching her. The office operator will take messages as well, but you will still not be called back. My visit was 7/29/14 and as of today 12/1/14 I am still dealing with this nightmare. read more