Salem was so helpful, patient, creative and had amazing taste! The building is gorgeous, the…read morejewelry collection is a great mix of individual unique items, as well as great staples that can be mixed and add to collections. Great find in Metrowest area!

If I could rate it 0 stars, I would…read more.... I purchased a Scott Kay bracelet and ring from this jeweler years ago. Scott Kay jewelry is known for its unique black antiquing -- a design element that is embedded into the metal and requires professional, careful handling during cleaning. If not done properly, the antiquing is stripped away, ruining the piece. I've had them clean these pieces in the past without issue -- until now. My wife brought them in recently for their annual cleaning. She made it explicitly clear to the person behind the counter that these were Scott Kay pieces and that the antiquing must not be removed. She was met with a dismissive "yeah, yeah, yeah" attitude, and despite the clear instructions, they went ahead and completely botched the job. They destroyed the bracelet. The antiquing was stripped away, the finish is now tarnished, and the piece looks absolutely nothing like it should. When my wife confronted them -- visibly upset -- their response? "We're no longer a Scott Kay retailer," and a half-hearted offer to maybe "try reaching out to someone" who could help. No real apology. No offer to take ownership. Just a shrug and a weak "there's probably nothing we can do." This was 100% their fault. They never should have accepted the bracelet if they didn't have the capability to handle it properly -- and now I'm left having to track down someone to recondition the piece and pay out of pocket to fix their mistake. Absolutely irresponsible and unprofessional behavior. This jeweler clearly doesn't understand or respect the value of the pieces trusted to them. If you care about your jewelry, especially high-end designer pieces, take them somewhere else -- somewhere that will listen, treat you with respect, and most importantly, not destroy your property.

Very attentive customer service. A clean well lighted space, as well. Staff was super helpful.read more

I purchased lab created diamond studs for $1,000. I wore…read morethem once and the earring post bent. Returned to Jewelry Exchange within one week of purchase They would only offer me a merchandise credit. NO refunds. Since they carry junk, I am uninterested. Don't go. Go to a local reputable jeweler!

I bought my wedding band there almost 51 years ago. I've had a few items repaired and their…read moreworkmanship is amazing. Very kind trustworthy people.

My partner and I came here for ring polishing and resizing a week before our wedding. Jennifer was…read moreable to do it for us in a few days and was so sweet to work with! Highly recommend :)

What a positive experience from end to end. I loved being able to handle and inspect the diamonds…read moreand choose my own. I am so happy with the result!

Arnold was great and very helpful! This was my first time buying jewelry and he helped me find the…read moreright piece.

Best jewelry store I've ever dealt with my life. They are so friendly, hands-on, right there owners…read moreare waiting on the customers that's very important to me. Also in the past, they have designed jewelry for very famous and important people such as Madeline Albright. This is a long time family owned business right in the center of Natick at the intersection of Speen Street and route 135. I would not go to any other place for anything that I need in the way of that special gift. When I daughter graduated from high school, they found us a beautiful set of pearls that was perfect for her. And then when she graduated from college. We got her a pearl ring to match it. They are excellent and their taste in jewelry is superb. No matter what you go. there for you will definitely find what you are looking for and it will fit your gift recipient to a T.

I actually have never been there, and I am sure it is lovely. Just saw your store front as they…read moredrove by on the film Knives Out. Looked it up really quick to see which part of town it was. :)

Where do I begin. I bought my wife's engagement ring here 22 years ago. We upgraded it once on 2003…read moreso it's been 18 years since I was last in contact with them. I recall working with Jim, who has since opened his own Stardust in Mendon. His father Rick still owns the original. I don't think that Rick would be proud of my most recent experience. And yes, i am one of those customers who is so upset that I feel compelled to write a review. My wife went down with her ring and the EGA cert. we received back in 2003. She chose to drive the 90 minutes simply because we could not get anyone to answer the phone. Very strange but I came to understand the owner (Rick) was having health issues and they were understaffed. Once she arrived, she was told that her diamond was not real. The person she was dealing with (Vee) asked her is the ring had ever been out of her sight and then proceeded to take the ring outback (out of her sight) to clean it. After 4 cleanings, she came back and said that she was wrong and that the diamond was real. Too late. For my wife, the damage had been done. She left in tears thinking the ring she had been wearing for 20 years was fake. Not a good look for me. When I bought the ring, there was a trade up program in place. Since Rick was not around, no one there knew anything about that and seemed unsure of the details around it. In the end, they came back and said if I spend double what I spent originally, I would get half off up to $5,000. My receipts from the first upgrade contradicted that. my understanding is it was 20% more than the original stone but again, no Rick, no idea. I heard from Cole, Rick's son the following week. He apologized profusely and after a 15 minute chat, I thought we were making headway. Cole told me to text him any time and that he would reply. I did, he never replied. I called 10 times over the next week. Never got a person to answer a phone or reply to their text messaging system. In fact, I am texting them an calling them right now to confirm they do not answer the phone or reply to texts. Confirmed!! So I drove down there yesterday, 90 minutes each way. Cole stuck me with the same Vee who speaks broken English at best (no offense but when you're already upset about the quality of service, you hope someone will go the extra mile. Cole chose to go hide behind the partition and let Vee deal with me. In the end I left. I chose to spend more money to buy my wife a brand new ring that trade in my ring with Stardust. While this decision might cost us $5,000 or more since I am getting nothing for my trade, I am happier knowing I don't have to deal with them again. And I can say that I'm in sales and if I heard that from one of my customers, I would feel like a complete failure. So in the end, Stay away from Stardust in Framingham. You will have better luck going to Stardust in Mendon and working with Jim. Rick - I hope you see this and figure things out for your store.

I was blown away by the customer service and the quality work from Stardust! On a Monday I took in…read moremy engagement ring to be resized and on Wednesday I received a text that it was already ready to be picked up! So fast! They ring fits perfectly and sparkles like it's brand new after they cleaned it. I will be coming back for my future-husband's wedding band! I will also recommend this place to anyone and everyone.

Michael and Isabella are simply amazing. They are so friendly, non-pressure and stand by their…read morequality work. I came in with my partner looking for a "promise" ring. I couldn't find exactly what I wanted so I designed it on AI. Michael and Isabella made the process so easy. I sent them the design. They were able to create engineered drawings and a mold for me to approve before casting. The end result came out even more beautiful than I could have ever imagined.

Last year my now fiancé and I were looking into ring shopping outside of Boston. We had no idea…read morewhere to start, and first tried the usual stops inside the Natick Mall. We tried out Euro Design on a whim, thinking a custom ring would be outside out budget, but we had the complete wrong impression of what our experience would be! We were so impressed by our first visit with Isabella and Michael that we ended up making plans to design and purchase my ring within that first visit. I think the highlight of Euro Design is working with Isabella and Michael, the wife and husband duo that own and run the store. Isabella is incredibly equipped for her sales role. In my opinion her priority is that you're getting a ring and stones that are not only exactly what you're looking for, but also the appropriate value. I never felt like she was trying to push a sale or an upcharge -- she even suggested that I opt for a lab diamond with a slightly lower grade than "perfect", as the higher grades can sometimes look too artificial. I really appreciated that input. Not to mention, the dynamic between Michael and Isabella was really endearing, they make such a great team. I get so many compliments on this ring too. I love telling people about where I got it from and the experience I had. I highly recommend working with this store, we will be back in the coming months to design our wedding rings next.

They make beautiful custom made jewelery! I was having trouble finding the perfect wedding ring…read moreonline but I was able to work with their designer Scott to have a customized ring made. We worked together to figure out the metal type and stone clarity and quality that gave me the look that I wanted but that was also within my price range. The ring came out even more beautiful than it was in my head! Each time I am in the area I stop in and they clean my ring until it sparkles. I highly recommend them if you are looking for something quality made and more individualized than with the chain stores. Plus you know that you are getting quality goods and expert advice that won't try to oversell you something.

I have had some repair work done here and was exceptionally pleased with the quality. They have a…read morelarge dog(German Shepard?) who usually just sits and doesn't bother anyone. Today, when I went in to pick up some jewelry, there were three large dogs..two approached me and one barked loudly. I told Lisa that I was uncomfortable and she ignored me and didn't call to the dogs. I asked if she could move them and her response was, "Where should I move them to?" It is clearly the owner's right to have the dogs in the store, but I will not return. I don't need to feel threatened and have my concerns disregarded. She simply could have come out from behind the counter and called to the dogs. Instead, I left feeling uncomfortable.