My dog had an ear infection and needed her yearly shots. Everyone was booked up so I called here…read moreand they got me in the same day. The prices here are great compared to some other vets around SA. Worth the small drive.

We are a dog loving family and also have a Breeding service so we bring a lot of $ into this…read moreestablishment as well as referrals. Several issues occurred over the past several months. They wrongly marked the puppy passports due to not paying attention. Then they told one of my customers that they had to start over on their puppy vaccines because "the breeder" did them too early (6 weeks old). This is "funny" because they sure didn't have trouble taking my money for those vaccines for the entire litter. I had previously been in to inquire on a worming schedule for the puppies and they said "some breeders do them early like 4 weeks old but we can just do them at their 6 week checkup".....You mean the one that is too early? Also, when I called to clarify things for MY customer, they got an attitude and started throwing a lot of excuses and false stories to deflect from what they are doing. They went so far as to say I was distracted by my 3 year old and wasn't listening. Really? We are resorting to blaming a 3 year old instead of saying maybe you mispoke. The 3 year old who got blamed for distracting wasn't even in the clinic the day I made my next appointment for puppy boosters. You would think if it was too early they would've said something especially if they care about customer retention. Did more research and called other vets and they said we wouldn't have to redo anything. This vet just seems a little untrustworthy and a LOT unorganized. Add rude to the list also. **Actually it was a vet tech. Becky.

We have been taking our dogs here over the past few years and have been happy with the care and…read moreservice. Dr. Baker and Dr. Garza took care of our senior babies for a while until we lost them last year. Now, with our newly adopted pups, and under the care of Dr. Masses and Dr. Garza, our little ones are thriving. We adopted them from a rescue unbeknownst of their parasite and ringworm infections. Their foster had told us they were doing good and had a bacterial infection! They were thoroughly examined by the docs here and treated appropriately. They do have their own online pharmacy, but we have found Costco to be more cost effective than Chewy or theirs. All the vet techs we have come across have been fabulous and sweet. Sometimes, when calling in and at busy times, someone may not answer. But, don't give up, once in, it's easy to make appointments. An extra fee is charged when paying by credit card.

Top notch vet care and I couldn't be more grateful! My English Bulldog woke up, unable to walk, and…read morewas screaming if anyone touched her with no known injury that would cause such pain. Alamo was able to get her in within hours to see what was going on. Dr. Garza was so amazing. His bedside manner to us and our baby girl was incredible! He sedated her and immediately began his assessment, diagnosed her, and came up with a treatment plan. He thoroughly explained her diagnosis and answered all the questions we had. We're 24 hours later and she's back up and moving around on her own (slowly of course) but we're on the right path to get her well again. I'm moving all my fur babies to this vet and I highly recommend them! Our vet tech was as sweet as can be as well. You can tell they love what they do and have a true love for fur babies and fur parents that come in under high stress situations. I am so thankful!

Did a good job for giving vaccination( how hard is that? ),BUT, I was told like twenty something…read moreper dog( times 2)...went to pay and it was 212.00 total...they charge a 77.00 fee per dog( that was never told to me, or I would have gone where it is like 10.00 - 20.00 per dog for just rabies vaccination)....I am not happy...WATCH your ass ask before anything is done exactly what the total is gonna be....I will never go there again...

they killed my English bulldog after a c section the staff is very incompetent.. I do not recommend…read moreyou taking your family dog there go elsewhere they should be out of business....

They always do such a great job. We've never had any sort of problem and they're always very…read moreprofessional.

Always very satisfied with their service. Jim is great and wants to make sure you are happy and…read morewill get your dog done just right for you!

This review is for the groomer, Bethany:…read more One of our senior dogs has a hx of ACL bilateral knee surgery, so he is very protective and sensitive to those areas. Another Groomer in the past had told us, he was not able to come back because of his behavior. Disappointed, we have tried to groom him ourselves. But, thankfully we were introduced to Heart of Texas Dog Ranch through our vet. I called the dog ranch and was very happy with the friendly customer service. They do require bordetella to be updated every 6 months prior to grooming appt, rather than every year. Day before appointment, gate code was texted. Drove up thru driveway and parked near sign, there we were directed to call their number upon arrival. An employee came to our car to pick up our dog and answer any questions. Bethany did an awesome job with nail clipping $20 We were so impressed, we booked a grooming appointment. Again, very pleased... she was able to groom him without any issues! $50/hour. From now on, she will be in our phone book!

Have used this facility exclusively for years. Pups have play days, climate controlled kennels,…read morephotos daily. We feel more than comfortable leaving our pets in their care.

The best! My friend and myself both got Cavapoos from here. I grew up with different dogs and as an…read moreadult I will say I will never not have a Cavapoo!! They are the best, sweetest, easiest to train dogs. Not only that but Sarah does so much to make the transition from breeder to home a success. My dog was crate trained when I got her. She also came home already chipped and with a book to prepare you for your pup, which was extremely helpful! You can tell these dogs are just treated with love from the start. I can't imagine my life without my Cavapoo!

We had the best experience with Cariad Doodles. I did a lot of research before choosing a Cavapoo…read morebreeder and I knew right away that I wanted a Cariad Doodles puppy. I love that Sarah will post videos and pictures of the puppies so you're able to watch them grow from the day they are born until the day they go home. Sarah was so helpful and informative throughout the process. You can see that her family loves on the puppies and provide socialization at an early age. Our Cavapoo has been the easiest puppy we've ever owned and has the best personality. We absolutely love her! I highly recommend Cariad Doodles if you're looking for a wonderful, ethical breeder.

One star as in imagine being a loyal client for 10 years, calling a manager to discuss a singular…read moreinteraction related to rudeness from a staff member, and hearing "We love your dog, we just wish we felt the same way about you as clients."

After 10 years of being a Pawderosa customer, they've lost my business for good…read more I am the type of person that likes to build a relationship with a company or service and stay there long term, so it didn't bother me that Pawderosa didn't have all the bells and whistles (like included daycare with boarding and live camera feeds) their competition has. I was a very content customer, other than one issue that I considered relatively minor in the grand scope of things. I've personally referred dozens of people to them over the years, which I now greatly wish I could take back. A few weeks ago, Pawderosa asked their customers to fill out a survey to ostensibly help them improve their service. I filled it out with generally high marks, but did note that the hours of operation are tricky to abide by. The posted hours here on Google are incorrect; they actually close their lobby every day from 12-1, and occasionally other times too for staff trainings or for other reasons. There is no communication with their clients about this other than posting it on their door. I am a business owner, mom to a toddler, and I have 2 pets as well, so trying to find time to drop off my dog without running into their closures has sometimes been an issue for me. I noted that in the survey, and their reply to that was to tell me to call the office if the door is locked and they would facilitate a drop off that way. That solved my problem, and I thought that was the end of that. Fast forward a couple of weeks, and my wife arrived 5 minutes after 12 to drop off our dog. She called me and I said "Oh no worries, they told us just to call them if this happens so I'll do that." I called and they let it ring through a few times, but I kept on trying, as that is what I was instructed to do. They finally answered, I explained the situation, and they told my wife to go ahead and drop off our dog. When she stepped into the office, Hannah was extremely rude to her, ignoring her greetings and admonishing her to mind the posted hours next time. My wife walked away feeling like she had just been sent to the principals office! So of course, I wanted to address this rudeness: I sent an email to one of the managers in hopes that we'd be able to clear the air and receive an apology for the rude treatment. What ensued were some of the most humiliating and awkward conversations my wife and I have ever been party to in a professional setting. Hannah called me from her personal cell phone (perhaps to avoid the call being recorded on the company line, but that is pure speculation) and berated me for 3 minutes straight. She let me know in no uncertain terms that she was not sorry for behaving the way she behaved, and gave me a talking to like I was a disobedient child for calling during their lunch hour as instructed. When I asked who I could escalate this issue to, given that she made NO attempt to smooth this issue over with me, she told me "no one" and that she's the top of the line due to the owner being a busy entrepreneur who doesn't speak with clients. Being a business owner myself, I found that rather shocking. I would never tell any of my customers that I am too busy to speak with them, especially not people that have been loyal to my business for 10 years and spent tens of thousands of dollars at my establishment. But either way, I took the hint. Hannah and Pawderosa management were letting me know that they don't need my business and to not let the door hit me on the way out. Then my wife called, giving them the benefit of the doubt and sure that this was a huge misunderstanding. She spoke with Amanda, who doubled down on Hannah's message, saying that I am "a bad vibe," "hostile," "irritating" and that I am a "problem client." Amanda's idea of fixing this was to cut me out of all future communications and deal exclusively with my wife. She asked what specifically I have done to warrant these descriptions of my character, and Amanda said "well I don't know off the top of my head." When asked if I had ever raised my voice to her or any staff member or used bad language with any of them, Amanda admitted no, I had never done that. So by their own admission, there is actually no evidence of me being anything but cordial and professional with them, besides my "vibe". Safe to say, this was all news to me! I rarely even interact with their staff, outside of sending them reservation request emails and vaccination updates. When I pick up or drop off my dog, it's a 1 minute interaction at most, and I am, as a rule, very sure to say Thank You. So, I scoured my email to see if I had ever been a "problem client" as accused, and I did have some constructive feedback for them in 2017 -- nearly 8 years ago. I suppose that and letting them know on their survey that their hours are inconvenient are enough to throw away a 10 year relationship and make me feel like I'm back in high school being gossiped about by the mean girls.

Reached out for services, They're booked for the year…read more Great responses time ! Thank you Ms Andres for your response.

This is the second time I used this company. Oscar is an amazing groomer and our dog Cooper really…read morelikes him. He pays great attention to detail and trims him up really well. I have not one complaint about Oscar. The difference is: if the dog likes the groomer, then can trust him. Cooper loves Oscar. Thank you for such a great groomer!

I lost my 18 year old baby girl March 29th. We were in Port o connor when she crossed the rainbow…read morebridge. I didn't have my head straight when we discovered baby girl had passed and chose the first place for cremation on Google, which was a certain animal hospital that when we got there said we would get her back in a month. After a few days my husband and I decided that that was too long and we found eternal waters online, watched the video of the process and liked that it was more environmentally friendly than traditional cremation. And the fact that my baby girl loved swimming in lakes and beaches seemed like this was meant to be. Thank goodness they offer pickup from the other clinic we had her at. That would've been tough for us to do. Lilia was super sweet and understanding even with my weird request of sending me a photo of Lucy to make sure the right dog was picked up. But thank goodness she suggested me sending her a photo of Lucy so she can confirm during the pickup. That made it a lot less painful. She texted me immediately on pick up that it was 100% my baby girl. Told it would take about a week but it ended up being 2 weeks. It was worth it with all of the extra things we got to keep in her memory. I had asked for an impression of her front 2 paws, one of her feet became deformed as she got older, a single paw print, a nose print, and her different colors of fur in a jar which I was really impressed she got all of the colors because I had just groomed my baby before she passed and her fur was short. I will take my future babies and recommend them to people in the future. She was so kind and understanding during one of our hardest losses. Thank you!

The owners do not care about your baby, they do not care about your loss, nor do they care if they…read moreeven provide your babies remains back to you. They refuse to speak to you when you have questions about their mistakes. I warn you do not use this facility or any Aquamation facility in TX since they almost all get sent here apparently.