Repairing my car from a fender bender. Quick and accurate estimate. Clear understanding of insurance.

They try to force you into a repair with an estimate! I called to ask for an appointment for an estimate and they said that their estimates coincide with you doing a repair at the exact same time . To that I say a big NO THANK YOU Gapsch CARSTAR®!! read more

Great service! Staff was friendly and car was returned looking brand new. Very pleased with my experience here!

DO NOT take your car here if you need to get it fixed. This is where I took my car after I got into my accident. They were super nice at first and I was excited when I got the call that my car was finished. But, a couple of days later, I noticed a piece of my trim on my back door was popping off. Ok fine, it was cold and snowy when I picked it up, maybe it didn't adhere correctly... THEN a few days later I noticed my front grill was popping off. Took it back up AGAIN and they fixed it, they washed my car and I went on my way. When I got out of my car I noticed there were scratches and smears all over my freshly painted door. So for the 3rd time I had to take it back up for them to fix it. Last night driving home from work I noticed I could hear the wind coming through the top of my door. I looked at it when I got home and saw they didn't put my door on correctly, the top part was popping out. So I took it back for the FOURTH time this morning and the manager Lisa was a complete bitch acting as if it is my fault that their technicians SUCK. To top it off, LISA decided to make a nice comment on my Facebook review. THEN after driving my car after they fixed it for the FOURTH time, the bottom of my door is gapping out. I REPEAT. DO NOT TAKE YOUR CAR HERE! read more

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I had to take my car in, because someone hit my rear bumper while it was parked on the street. It was easy to schedule a time for the estimate and repair! When I took it in, everyone was really friendly. The shop completed my repair two days earlier than expected. When I picked up my car, it looked brand new. They waxed it and everything. It was so pretty!They even detailed the inside of my car and cleaned inside the air vents. On top of the phenomenal job they did, they gave me paint matching the color of my car in case I get a scratch! I was very impressed! I will only come to Gapsch carstar from now on! read more

Rob and his team have been nothing but professional and experts in auto body repair and paint. They make everyone feel special, from cookies and snacks when you walk in to their wonderful puppy who hangs out in the office. I'm so glad we used Carstar, and I'll refer them to anyone. read more

WARNING. Do not use this company. Do not believe them when they say, if there is a problem, we will make it right....only at their convenience will they do this. Does not return calls or emails when you question a problem. August 2021 my husband was in a car accident and his truck was damaged in the right front. We decided to use Gapsch because we had previously used them for a dent in our vehicle door. We were happy with the service for that issue. That was not the case for this repair. When we received the truck back the front left quarter panel was scratched from someone leaning under the hood of truck. Brought this to Rob's attention and he told us no one worked on that side of the truck but bring it in we will look at it. Obviously someone was under the hood because these scratches were not there when the truck was brought in. When we got the truck back it made a noise when in idol. Gapsch recommended we take the truck to a transmission shop to have it looked at. Per their shop it sounded to a transmission issue. We did that. Told Gapsch what the transmission shop said. WARNING. LONG REVIEW. Do not use this company. Do not believe them when they say, if there is a problem, we will make it right....only at their convenience will they do this. Does not return calls or emails when you question a problem. In August 2022, our 2013 Edge was rear ended. Bumper had to be replaced that included backup camera and sensors. Brackets under the bumper had to be replaced. We picked up our vehicle when the repair was completed. Everything looked fine from the outside. We drove the vehicle from South County to Chesterfield the next day. While driving, the Tire Pressure Monitoring System (TPMS) warning light came on. When we got out of the car, we could not lock the doors with the key fob. We called Rob at Gapsch and explained our issue. He said we could drop the vehicle off and they would look at it but everything was fine when we picked up the vehicle. The vehicle was dropped back off to Gapsh to be looked at for the TPMS warning light and key fob not working. We were told they found nothing related to the impact or repair. We were told to take the vehicle to the dealership that we trust and let them know of the accident and repairs. After the dealership diagnose the issue, IF they can relate to the accident or repair then Gapsch would submit the insurance company and the insurance company covers the diagnosis and repair as part of the claim. IF the issue is not related, then we are responsible. We took the Edge to the dealership that we trust, as we were advised. The dealership found that the TPMS warning light and key fob work off one module. This module is located at the back of the vehicle; under the left back quarter panel. The module was not plugged in. The mechanic plugged in the module, cleared the codes, trained the TPMS and key fob. All worked as it should. We paid the dealership $268. 27 for this diagnose and repair. We sent the paperwork via email to Rob and explained what was found and repaired by the dealership. We emailed over the paperwork from the dealer and asked how our $268 would be refunded. We waited for a reply....nothing. Finally, we called him and as he always states, he is extremely and wasn't able to reply to our email. He stated he will need to do his own research because the initials the dealership used for TPMS did not match what my vehicle had. We explained again what the dealership said and he said his shop did not touch the module. How is that possible when the module is located in the back of the vehicle where the repairs were done. These two items were working with no issues when we dropped off our vehicle too you. Rob said he needed to contact the insurance company to see if they would cover it. We told him we did not care who covered the expense, we should not be responsible and out $268 dollars. This conversation happened on May 16, 2022. On May 31, 2022, we emailed again asking for an update. We received a "Apologies for the delay. For part of last week I was the only appraiser here. I have a message into Farmers and I will follow up with them today." Still no word. We emailed again on June 20, 2022 to ask for an update since it had been almost a month. We figured this was enough time to figure something out. Once again, no response. We called several hours after the email was sent, to be told by Rob "I saw your email I haven't been able to do anything. Let me call the insurance company and get an update." As of today, June 27, 2022 we have still not received a response on our reimbursement. We have noticed one thing, Rob is always too busy to take care of a problem/situation if his company is questioned or at fault. If the situation is going right and in his favor, he will respond with no problem. We've told our story to family and friends and found out this is common with Gapsch We wish we would've heard their horrible read more

I don't really know what merits a 5 star "as good as it gets" body shop experience. I just haven't had enough body work done to say that about anywhere. That said, in my limited body work experience, Gapsch was fantastic. My fiance's car was nailed by the hail in that crazy storm we had a few weeks ago. Granted, I'm not exactly the world's biggest fan of his baby blue hatchback, but I had to agree...it needed to be fixed. AAA recommended we use Gapsch, so we did. The reviews were decent and it was close to our house. They were great. They had an appointment set up immediately, they worked directly with our insurance company (ok, AAA DID recommend them, so of course they worked directly but hey, that made our lives easier) and they did GREAT work. The price was actually really cheap, and there is not so much as a scratch on the thing. They even detailed the inside of it. The car looks brand new, and they got it back to us in record time. Also, it was a quick shuttle ride to the Hertz to get a rental car. All in all, a great experience. I would totally recommend Gapsch to a friend. read more

I got rear-ended over the weekend. I stopped in without an appointment and was able to get a printed and emailed estimate in less than 20 minutes. read more

Gapsch CARSTAR Collision Center - Front office - Body Shops Near Me - St. Louis, Missouri

The worst customer service, and the most half assed job I've ever dealt with. They have had my car for 21 days. Still. Then told me the part they replaced fit earlier in the day then came loose... This has been the most frustrating experience. Today was the fourth day I took off work only to not get my car back. I am beyond angry with the staff and their terrible work on my car. Do yourself a favor and steer clear of this place- I know I will in the future. The owner, Dawn, disrespectfully said she wasn't the one who hit my car. She then said she didn't have to apologize to my mother and I today because she already apologized yesterday. Real sincere Dawn and Lisa. Jim was very helpful. read more

Gapsch CARSTAR Collision Center - This is my car "fixed." - Body Shops Near Me - St. Louis, Missouri

I have been referring my customers to Gapsch for years, and they have never been disappointed. I could not recommend them more highly.

I haven't been anywhere but Gapsch's to get any autobody work done, so I don't have anything to compare this to, but I've been very happy with them both times I've had to take my care there. They are nice and easy to work with, and they seem to work around my schedule. One time I needed a rental car, so it was easy to get Enterprise to come the short drive there to pick me up and then to take me back at the end of the 3-day period. The car comes back looking like new. And I'm just not talking about them fixing the issue, which they do and do well. They also completely detail the car, and it looks GREAT when they are done. My only issue this last time was that it rained the next day. I so wanted to figure out a way to not get the car out in the rain! I would definitely recommend the folks here if you need any work done. read more

Had a deer strike that obliterated the front end and undercarriage of my Cadillac CTS wagon. The repairs needed were extensive, but the Gapsch CARSTAR team did an outstanding job. The car actually drives better, amazingly enough. Also, the 3 stage paint they applied is flawless. The job was difficult and took time, but the end result is fantastic. Jackie provided me regular updates as well. read more

When scheduling my appointment to get an estimate for my car, I was given the first time slot that I requested. Rob Smith looked at my car to provide my estimate and he was very thorough and spent 30 minutes with me answering questions and providing me with information I hadn't even thought to ask about. He was helpful at explaining ways that I could save a little bit of money and offered a touch up on another vehicle that wasn't even the one that I had originally brought in for the estimate. read more

Been to Gapsch twice in the last year in and half, went back the second time due to my experience the first despite living 45 min away. Rob was the employee that oversaw my repairs and was incredibly thorough, communicated with me non stop on the progress of my car and took care of everything from start to finish. A great experience unlike any other I've had at a body shop. read more

I am thankful and 100% satisfied with the service I received on my car. A nice lady named Dawn was the first person I spoke to. She really helped me a lot. Great communication through the whole process. I will definitely recommend them to anyone. read more

My car was front-ended in a parking lot and Gapsch was one of the recommended sites to use for repairs. I have no personal experience with auto body repair, but I've seen the Gapsch location near my home for many years. I am thoroughly satisfied with the service received. The staff, Rob, was professional and thorough. My car is fixed and back in service, and it all happened within 1 week of the incident. Quick, conscientious service was my experience, and from that, i would certainly recommend Gapsch when in need of auto body repair. It is so unnerving for your vehicle to be hit. I was prepared for a long drawn out process in getting the repair. My experience was so positive, I wonder now why I filled myself with so much dread. Thank you. read more

Terrible customer service. They kept my car for 35 days. After finally getting my car back I realized the wheel alignment was off, I had to take off another day of work to have that fixed. I will never go back. read more