This store has HORRIBLE customer service! My mom and I live out of town & this is the closest…read morelocation to us & every single time we try to return an online order WITH a receipt they give us issues & claim they can't return the item but then I drive out of my way to the store in Reno & they return the same damn thing no issues. Do better kohls hire people that know what the hell they're doing with better customer service!

Worst customer service. Went in to pay off account. Two clerks, both waiting on customers. When…read moreDenise finished with her customer, she turned her back on me and completely ignored me. When the other clerk finished with her customer, she called me forward. Another customer came up, and Denise helped them right away. I complained to clerk waiting on me and she apologized. Nothing from Denise. I asked to speak with the manager, who came right away. I told him what happened, but could tell he wasn't interested. I told him that if this was the kind of customer service their customers could expect, I wouldn't be back.

Quality/Quantity - Still shopping for a new pair of boots…read more I am really picky and still haven't found that perfect pair... Well, I did find it on one of our trips, in Texas, but I was just too lazy to carry it back. It might have been a mistake on my part. Atmosphere - Smaller than the locations we just visited in Las Vegas, see other Yelp. Plenty of mall parking. Open 7 days a week from 9am or 10am to 6pm or 8pm. Yelp hours differ slightly. Service - Good, greeted when we walked in. They offered to help. I declined as I am just window shopping until I find that PERFECT boot! Price - Reasonably priced. The boots I'm looking at range from $300 to $1,000+. Owner Comment - Congrats on your success since 1978.

Wow, we need more people in this world like Mr. Douglas, who assisted us today in our visit. What a…read morepleasant gentleman! He informed us of sales going on, regularly checked in while we were shopping (but did not overdo it!) and was an absolute delight while ringing us out and assisting with my questions. One thing in particular that I also appreciated was that he was *constantly* working around the store in a meaningful manner while he was not assisting customers. As a manager myself, he is the exact type of employee I strive to have in my business. The store itself is clean and packed with merchandise. I saw a few pieces of clothing I really liked, but unfortunately none in size small. That would be my *only* issue, seems like they need to stock heavier on smaller sizes :) Thank you Doug, for your excellent customer service and way of making a first time customer in your store feel important!

I had a work event in South Lake Tahoe and forgot my dressy jacket. I happened in to Sidestreet…read moreBoutique and told the Sales Associate of my dilemma. I showed her a photo of my outfit and she helped me with some options. We narrowed it down to three and the next day I came in with my outfit and made my decision. They have such a great selection, lots of options, casual, dressy, and everything in between. They also have great prices and very unique items you can't find anywhere else. I also was able to pick up a necklace and some earrings made by a local jewelry artist. My overall experience was fantastic. They are conveniently located near heavenly and all the major hotels. If you're in the South Lake Tahoe area I highly recommend you check them out.

Myself and Three great friends all from Bay Area on a Girl Get Together ! My first in 8 years . We…read morewent into my Favorite Boutique in Tahoe ! What service we all had it was amazing the kindness those Class Act Owner and Sales Gals showed us . Thank you

About me: I am busy busy busy. I work a lot. And I also love fashion. But I hadn't purchased a suit…read morefor work in years. Why? Not enough time, too much hassle, not high on my priority list - the same reasons I figure most guys hate shopping. Anyways, my current employer recommended that I give J.Hilburn a try. I said why not, I needed a new suit anyways. So I gave my recommended associate a call (Joy Lynam is my new fashion advisor, btw) and set up a meeting. It was really convenient for my busy schedule that she came to visit me at my work location. She also made everything very simple and easy: she brought fabrics for me to see and feel, she measured me and made recommendations based on my build and body type, and helped me select popular style options for the suit. I was very happy about how hassle-free the purchasing process was. Once the suit was ready a few weeks later, she even came back to my work location and made sure everything looked good and fit nicely. She was ready to make any alterations if needed. Great customer service. Overall I am a very satisfied customer. At the moment, I own two suits by J.Hilburn, plus a custom dress shirt to boot. They do casual wear as well, but anyone looking to dress well, who is too busy to go shopping themselves, loves customer service, and wants a hassle-free shopping experience, I highly recommend J.Hilburn!!

Still shopping every Thanksgiving with my family, for the grands Christmas clothes, pjs, etc. The…read morestaff are wonderful, and the sales make it irresistible!

This place has so many cute clothing for babies and kids. I love it! I will keep coming back here…read morefor gifts. The ladies are attentive and nice as well.

Was surprised to find this store, found out that it was linked with TJ Maxx has a lot of the same…read moreitems but this one is geared more towards outdoor wear and sporting. Very nice surprise, a very clean store. Lots of jackets, sweaters, and flannels very impressed. Glad to find out there's one in Reno as well. The staff was extremely friendly and helpful while we were there as well. Everything there is priced well.

Visiting Truckee and needed a pair of shoes. This was the only game in town and they hooked me up…read morewith a smile. Now I'm able to walk again!

Came in to buy new clouds and the selection was good. Even had options in my size. Very kind staff…read more Would come again.

Awesome brand variety and a variety of styles from dresses to sweats! Very helpful and friendly…read moreservice. Very much needed here!

I love Haven! My favorite boutique in all of Tahoe. Carefully curated in cool, I can't walk in…read morewithout walking out with an adorable new item. Always a great sale rack as well and very friendly and personable team. Highly recommend.