I am writing this to express my disappointment and frustration regarding my family's recent stay at…read morethis hotel. We traveled from out of state for a family vacation and specifically chose to stay at this hotel to support a local business rather than a large franchise. One of the reasons we selected this property was because it openly promotes itself as a pet-friendly hotel. We also paid the required pet fee for our dogs, with the understanding that they would be welcomed as long as we followed your policies. which we have. Throughout our stay, we were repeatedly told that complaints were being made about our dogs being noisy in our hotel room. This was very concerning, as we have never had issues with our dogs at any hotel in the past. They are well-behaved, quiet, and sleep in their kennels when we are away from the room. Our dogs were also with us for the majority of the day and were not left unattended for extended periods of time. The only incident that occurred was when a room cleaner knocked on our door, which caused our dog to growl, which is a natural response to an unexpected knock. Our dog did not bark, and the situation was quickly resolved. This isolated moment does not justify repeated complaints or accusations of ongoing noise disturbances. Despite paying a pet fee and following proper procedures, we were made to feel as though our dogs were not actually welcome. We were effectively made to feel that our dogs should not be left alone in the room at all, even while properly kenneled, which is unreasonable for a hotel that actively advertises itself as pet-friendly. What is even more troubling is the unprofessional conduct displayed by the manager, Michael Lopez. He instructed one of his employees to notify someone from our room yet again about these alleged complaints, and that person happened to be my 15-year-old son. Addressing a minor regarding a guest complaint is completely inappropriate and unacceptable. Any communication regarding concerns should have been directed to an adult.Because of the repeated accusations, the inconsistent treatment regarding your pet-friendly policy, and the stress this situation caused our family, we have decided to end our stay early and will be leaving one day ahead of our scheduled departure. This is not how we expected our family vacation to end, and it is extremely disappointing. We made a conscious decision to support a local hotel, expecting better customer service and professionalism. Instead, we were met with repeated accusations and poor judgment from management. I am beyond disappointed and disgusted by how this situation was handled. I hope this complaint is taken seriously and that appropriate steps are taken to address the unprofessional behavior and inconsistent enforcement of policies so future guests are not treated the same way.

Fantastic front desk, even before I arrived. Great location, walking distance to the shops & a good…read morebrewery. Comfortable beds, room laid out well, clean, good breakfast included. Quiet.

Don't be deceived by the pictures. It is nothing like what they show. We have been staying here…read moresince the cabins were built. This is the first time that we have been back since the flood. This place is very sad and depressing. They not spending anything on taking care of the yard, no flowers, no upkeep on the cabins. There is still a duplex cabin that wash ravaged by the flood next to the cabins. Management is very difficult to get a hold of when you need something. A lots of excuses! Have a good time and stay somewhere else.

Pam Pam Pam...headed to Ruidoso for Spring Break unfortunately we were so busy we did not call in…read moretime to secure a cabin. Our other VRBO we scheduled ended in a bit of a disaster... so we found ourselves searching last second for a place to stay the last few nights... On a whim I called our FAVORITE place to stay the RUIDOSO LODGE CABINS!!!! And Pam answered the phone with a not only a delightful voice amidst a crazy Spring Break week, but a Smile I could hear in her voice and an "Honest to Goddness," Go the "EXTRA MILE," attitude, she found us the vvveeerrryyy last cabin & Was Just the "BIGGEST SWEETEST," Person EVER!!!

A very clean and quiet motel. The shower has very good water pressure. It has a wonderful patio and…read moreis pet friendly.

We stayed at the Arrowhead for three nights over New Years. After reading the excellent reviews we…read morehad high expectations, but even those were surpassed many times over. Our room was spotlessly clean and had a cool cowgirl theme. The bed was insanely comfortable and I've already emailed the owner, Rocky, to ask what kind of sheets were on it because we want some! Rocky is a delight and obviously takes a lot of pride in the lovely home away from home he has created for weary travelers. The entire place is full of special, quirky (but not tacky!) little touches that give it charm and personality. We will definitely stay here any time we're in the Ruidoso area.

This place needs a lot of work. I assume that when it was…read morebuilt in the 50s, it held a lot of charm, but this motel needs quite a bit of work, and our room was pretty shabby. The mortar all around the bathroom was cracking, and had been sloppily filled with caulk. There was mold and dirt scuff marks along the baseboards. The carpet was worn down, and the road noise from outside was extremely loud. If I had paid 50 bucks a night for this place, I'd say it was more worth it.

On the confirmation email from the motel: "Check-in: 3:00 PM - 6:00 PM"…read moreIt does not mention this limitation on any of the webpages. Also, there is no staff in the office on Sat and Sun. Only found this out when arrived at 3PM on a Saturday for our reservation. When we called the check in number posted on the office door, there was no answer, and it went to a mailbox that was full. My wife and I sat there in the car trying to figure out what our options were. Called the number again with no answer. A few minutes later I received a call from Smokey Bear management letting me know the number of my room and the code for my room. When I called multiple times the next day to check out, the phone went to VM every time. If you're not going to be in the office during such short check-in hours, or for checkout, someone should at least be manning the cell phone. The room did not even remotely look like the colorful pictures on the website. Our room was drab and plain. The A/C unit worked very well. There was a nice basket of snacks. We won't be staying there again.

Nice place, a little dated but overall comfy and spacious rooms! Great location to be able to walk…read moreup to stores and restaurants on the main street in town. My only complaint is that I couldn't ever get any hot water for the shower, even when I was the only one staying in the room.

I have stayed at River Resorts for two visits for approx 3.5 months. This will forever be my go-to…read morewhen I come to visit Ruidoso. What a magical place. Ruidoso is beautiful. The animals and the landscapes are breathtaking. Love it. Staying at the River resorts is conveniently located close to town. Trust me you won't be disappointed. The condos are spacious and beautiful. The staff attentive, caring, professional and go out of their way to accommodate you. Five stars all the way.

This is a hidden gem! It's the kind of place that you really are able to experience nature. You…read moredon't get that from a hotel. Upon arrival we walked in and were immediately stunned at how clean, neatly put together & cozy the cabin was. The staff is extremely accommodating and friendly. They have everything you need in your cabin. My family of 4 was relieved that we were able to cook meals to avoid going out to eat every time we were hungry. They have all the cooking utensils you'll need, a fridge/freezer, keurig (they so thoughtfully put out teas/coffees & sweeteners) microwave & a kitchen table for us to eat around. Meal times are so sacred to us. We love to talk about our days around a table with good food. The scenery is unlike anything I've ever witnessed. As I mentioned you are so close to nature. There are attractions for the whole family just right around the corner. It's very conveniently located. There is not a shortage of entertainment. I've never stayed at a place that had a full game room, tennis court, basket ball court & lounge areas. It was really fun! It will exceed your expectations. I can't stress enough how comfortable our stay was at High Country Lodge! We will 100% be back & recommend it to our friends and family. I wish I could give them more than 5 stars! not to mention they are family owned and operated so they put so much love and care into the property.

One star because the staff is very friendly…read more Other than that, the place is dirty, run down and over priced. Bedding was dirty, bathroom was falling apart, mattress's were OLD and uncomfortable, only 2 of the 4 burners on stove worked, had to put a towel at the base of the door to stop the draft. Rest of the grounds and facilities are in the same condition. Eg pool, hot tub. Is a convenient location for skiing (don't Ski Apache) and tubing, but do yourself a favor and stay down the street.

Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

This was a last minute booking and I was worried. Walking into the room my worries were gone. This…read moreplace is great! For the price it can't be beat. Its clean and quite. Beds are comfortable. There are a few things the room could use like a microwave and both sides of the door chain lock. Other than that this place works.