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    Carries Grooming

    5.0 (1 review)

    Services - Carries Grooming

    Pet sitting

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    13 years ago

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    Fetchers - Willow at fetchers

    Fetchers

    (7 reviews)

    We have used Fetchers for several years and our pets typically come home with minor issues - eye…read moreinfection, ear infection, kennel cough (once), but our recent visit was SIGNIFICANTLY different. After a 5 day boarding stay, our large dog came home with a partially ripped out toenail, red and inflamed toes on another foot, an eye infection, an ear infection, and punctures and deep tissue bruising on his neck from an e-collar. After a very expensive visit to the vet, we learned that he also has a staph infection on his feet and neck. While I understand that minor injuries can and do happen when dogs play, these are outside of the realm of what I would consider acceptable. Shannon, the manager, was responsive and accountable, which is why I am giving a two star review as opposed to one star. Her communication was professional and she followed up daily to check on our dog. Jack, the owner, was accusatory and went so far as to suggest that we caused the injuries to our own dog. He spent 40 minutes telling me that they have excellent quality control and that their staff finds injuries and doesn't cause them. At one point I had to get my husband on the phone to attest to the fact that he removed our dog's e-collar the day of pickup, which is absolutely ridiculous. When Jack asked me how I knew that the injuries happened at his facility, I responded that our dog arrived without injuries and was picked up with injuries. I am not sure that it can get more clear than that. I am hugely disappointed in Jack's refusal to take responsibility or handle my concerns with even the smallest amount of compassion. He swiftly and effectively removed any consideration I had of continuing our boarding relationship with Fetchers. This whole ordeal has cost us nearly $1,500 and begrudgingly Fetchers has agreed to pay $554 of one of the vet bills, as well as a credit on account for a future visit. Jack was condescending, insensitive, and refused to take any sort of accountability for my dog's injuries. If you choose to use this facility, beware.

    I would absolutely recommend fetchers to anyboday! I take my German shepherd there for training…read morewith Katie and for daycare. fetchers is amazing

    Home Away From Home

    Home Away From Home

    (6 reviews)

    My pup loves going to HAFH. He loves the staff and all his puppy friends! They make sure all the…read morepups are safe and comfortable! It's great for more nervous pups who need extra encouragement.

    We had used HAFH a couple times for boarding after having a terrible experience with Rover and Jill…read moreand her team made everything wonderful every time. When we went to Florida for a week and a half, I accidentally packed too little food. Jill called and said that she could have their food and it would be added to our bill which was no problem. Toaster has digestive issues when new types of food is introduced but it usually only last for a couple days so I was okay with her having different food. Jill then calls me and tells me she remembered her issue and offers to go out and buy a bag of her normal food. Wow! I was amazing at how willing she was to make sure that my pup felt comfortable and happy with her and the team. She definitely goes out of her way to make all of the pups and owners feel safe and special. Recently, we bought a daycare package with them and Toaster has been opening up so much, she's a shy gal. The ladies absolutely love her and she feels so safe and comfortable with them. They've been so accommodating of her timidness and even gave her one on one time for the first few days before putting her in with the group. We absolutely love HAFH and the team that works there! I would highly recommend them to anyone looking for a safe and engaging environment for their doggies.

    Carries Grooming - pet_sitting - Updated May 2026

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