I have visited this shop twice for minor body work coordinated with my insurance policy. The staff were kind and helpful and explained everything to me during each visit. The car was finished quicker than planned and they were able to install a clear bra lining that had been mistakenly left off in less than 20min at the end of the day, which I super appreciated. The waiting area is nice as well, and it was easy to schedule with Geico and confirm with the shop. My car looks good as new! read more

Avoid this shop at all costs. While 80% of their work is good, they will not apologize or honor their warranty if they make a mistake. Buyer beware!! read more

The Carriage Shoppe did a great job repairing my Subaru Cross Trek after I was rear-ended. This was over the holiday period (Dec/Jan) and I called about 10 shops in the area and most were not taking cars for weeks or months. The Carriage Shop got us in immediately, got the car repaired in a short amount of time, and kept us updated along the way. I also appreciated that they detailed the inside and outside of the car and even filled it up with gas before I picked it up. Outstanding service and I would definitely go back to them for a future repair. They also worked directly with the insurance company so I didn't have to pay anything out of pocket. read more

I'm very happy with the work these folks did on my Acura. Looks about as new as you can get without being new. Thank you

This auto body repair shop is AWESOME! They are one of the shops recommended by Geico. The staff was thorough and courteous. They kept us informed of the progress with daily pictures. The repair only took 3 days when in past situations I've waited over a week. AND... they cleaned the car inside and out. It looked like a brand new car. I HIGHLY recommend the Carriage Shoppe. read more

The Carriage Shoppe is awesome and highly skilled!!! They'll definitely take good care of you. They've been in business for over 40 years and are family owned and operated! They have every certification imaginable and a state-of-the-art facility as well. They do high quality, thorough work in a very timely manner, their turnaround time is exceptional! Their prices are reasonable and fair too, and they make the insurance claim process completely smooth and hassle-free. They take care of everything, it's so easy! They are incredibly professional, honest, meticulous, and knowledgeable...true experts in auto body repair. They go above and beyond in every aspect, even detailing the inside and outside of your vehicle as well! The best part though is how well they treat their customers. Absolutely stellar customer service! They have an old-fashioned work ethic that you don't see very often in companies anymore. They show tremendous respect and appreciation for their customers. You never have to wonder what's going on because they communicate effectively and keep you constantly updated. They are always very responsive and patient with questions and explaining things too. Their attention to detail and follow-up is quite impressive. They even make sure that you have the exact same upgrades you had made to your vehicle, like a specific bed liner, bike rack, mud flaps, tonneau cover, etc. Even bumper stickers! I highly recommend The Carriage Shoppe, you can trust their expertise and your vehicle will look and operate impeccably - even better than it did before the accident! What a blessing to have such a gem in Fort Collins! read more

This was one of the most amazing customer service experiences I have had. The work was done perfectly and on time, we received frequent text updates and daily photos were posted on their site so we could see the progress. Communication was great and we received immediate responses to any questions. Truly, I can't think of anything more they could have done to provide better service. We have had accident repair work done by Carriage Shoppe in the past and they have always done incredible work and beautiful flawless body repairs. read more

Was sent there because it was recommended by my auto insurance company USAA. Unfortunately we've had to use their services three times in the past six months. Fortunately though each time has proven to be an outstanding experience. Everyone we've dealt with has be been polite, responsive and extremely helpful. The repair process is outlined in detail in steps that are sent with pictures for each phase up until the final detail and delivery. Each time our cars were done on time or before the due date and looked fantastic. Beautiful paint job, color, fit, mechanical, all looked factory new. Thanks for the great job, John R. read more

Had hail damage on my car from 4th of July. I was able to schedule the estimate over my lunch break within a few days of my claim so they got me in very quickly. Was also nice to have the choice of the soup/salad place, and BBQ right next to the shop. Then they scheduled me the very next week for 2-3 days to get the paintless dent repair done. Not well advertised, but very convenient was the Avis/Budget rental car location in the Walmart just a 5 minute walk behind the Carriage Shoppe. The hardest part of car repairs for me is getting the car to the shop, ride home, and pickup same thing. This is a great location and made it easy for me to just walk around the corner and get my rental. Back to the repairs though...The Carriage Shoppe has done paint work for me in the past, spoilers and bumper repair, but the hail damage repair was amazing. They finished my car in half the time so I was able to return the rental car early, and they really did an excellent job. I only found one very small issue, a small dent on the door that could have been there before from a door ding, or maybe hail, but when I called in they said to bring it in immediately and they would take care of it, no extra charges. In my 2-3 experiences with this shop, they are always very professional, take time to walk you through the repair process if you want to know, and provide very clear details on their pricing. It is no wonder they are the preferred shop for many insurance companies and even if I had to pay out of pocket I would still choose Carriage Shoppe because I know I can trust them and their work will be excellent. Highly recommend The Carriage Shoppe for any body work or paint! read more

My experience with The Carriage Shoppe was very poor, and I cannot recommend this business. I was sent to The Carriage Shoppe by the USAA Insurance Co the Ins company of the man who ran into my older pickup. A truck I have owned for many, many years. I'm the original owner and while the damage was light and under $1000 dollars, I very much care about every scratch on this cherry older truck! The Carriage Shoppe had a women named Melissa look at my truck, she bitched me out for no appointment, please know USAA never told me to make an appointment. This women wouldn't even look under the truck for damage, she claimed I needed a bumper that was no longer available, total B.S. the bumper was available as a rebuilt bumper online. She claimed I didn't need the bumper-brackets holding the bumper on! All the while never looking at the brackets! This bumper was pushed in by the car that hit me at about 30 MPH with my truck at a dead stop. It looks to me like this shop works for the Insurance Co not for vehicle owners, Stay Clear! Would I use this company? NO!, No way in the world! If a company messes with you up front, I've felt like it will be worse at pick up time. My opinion of my experience was these people are very Un-Professional to me, Buyer Beware! read more

Groove Automotive has been doing business with Carriage Shoppe Auto Body for many years. Everyone is always friendly and warm when I come to see them. They only want the best for their customers and support replacing with Orginal Equipment in the repairs they do whenever possible; which translates to a quality repairs. Connie Lacey Groove Automotive read more

I went into the shop to get an estimate for my truck. The front female office person with brown curly hair greeted me with, "We close in 15 minutes." Not, Hello, how are you? Or how can I help you. I shared I would like to see if they could give me an estimate and that I called ahead of time and talked with someone who said they could take a quick look, especially if I sent pictures to them ahead of time. The office lady shared rudely, "That's not how we do things around here and that we are booked out for estimated this small until February." She then walked to the door as if to escort me out. I stoped to share that she was being very rude and that I haven't received this rude of customer service in over 15 years. I felt judged based on having only a $1000 worth of damage. I do not recommend this shop because of the rude customer service from the front office person with brown curly hair. I don't know if she is the owner but very rude and judgemental baised on the level of damage a to truck. I would not return to the business establishment if they gave me the cheapest estimate to fix my new Toyota Tundra truck. Again, the rudest person I have encountered in the last 15 years. Go to Kustom Paint across the street, much better service and that establishment talked to me even during the last 5 minutes before they closed. Nicest gentalman there. Don't waste your time at the Carriage Shoppe. read more

What a great experience start to finish. The moment I walked in the staff made me feel like I was a VIP !!! They answered all my question and took care of all my needs . Thanks again George read more

Outstanding. From when I dropped my car to picking it up, experienced nothing but professionalism, communication and immediate execution of service. Will not even consider other auto body shops (especially Ozzies, with whom I had exactly the opposite experience). Finished up the job early and exactly as stated. And of course, the bottom line- work done was high quality and impeccable. Support this outstanding business. read more

We have taken 3 vehicles to the carriage shoppe over the past 6 years. Both for crash repair and hail repair. We have always found friendly, professional Service, and excellent craftsmanship. Their work is "guaranteed for life" check out their details on that. We are totally pleased and highly recommend their services. They're definitely our go-to repair shop read more

Awesome quality of work, time, and professionalism. I highly recommend the Carriage Shoppe for all of your vehicle needs.

This business is very bad news with questionable ethics. They waited until they had my car completely apart to tell me that it was likely a write-off. The insurance company did not agree but it was so close that I decided to cash out. When I did, the staff at this company was absolutely furious with me and became extremely rude. Even worse, they refused to give me back my car until I paid them even more than they were going to charge me if they had done the work. With no choice, I stipulated that they were never to contact me again under any circumstances. Why were they so angry? The only thing I can figure is that they receive kickbacks on parts and they felt cheated out of their kickbacks when I exercised my choice to cash out. Very disreputable organization. read more

This place is awesome and very military friendly. I had orders drop and I needed my car back a week earlier then when it was suppose to be done. I called them up boom no problem they put it on top of their to do list. It was done right when I asked them to have it done by. No problem! I highly recommend this place my car came out perfect when I got it. Another added bonus they got two dogs ready to greet you as soon as you walk into the shop and keep you company if you find your self waiting for a ride. read more

20 yr customer, but no longer. Over the years we have taken our toyotas, nissan and used to be great quality, price, and service. But on the last 3 repairs they have failed in getting it right the first, second or third times. And they put an additional dent in the door frame when aligning the front bumper. I am perplexed as to how and why the quality deteriorated so much that I am having to find a new shop for my current body work. Signed, Perplexed former Customer read more

Just got my Honda back from body damage repair job. Carriage Shoppe worked with the insurance company to get a complete job paid for, and also arranged to have my rental car available. They even detailed my car before pickup, including a superior wax job. I'd say that the staff at Carriage Shoppe went above and beyond what was required, and I strongly recommend them. read more

Outstanding service and body work. From my initial outreach to the moment I picked up my truck, this experience has been fantastic. Worth driving RT from Lafayette. read more

amazing work ! friendly family business with years of experience and great customer service. straight shooters - my entire extended family uses them and I bring all of my business vehicles here as well. Can't say enough good stuff about this company. read more

Called on a recent Friday afternoon and spoke with employees Katy and subsequently Kendra for an appointment the following Tuesday. I requested if I could use a 2014 Living Social (LS) coupon which had an expiration date of 2019. The co-owner Steve graciously agreed to honor the coupon for detail work. All three people were courteous and professional. When I brought my car in on Tuesday morning and met Lynn (family co-owner), she promptly put me in line for service. That afternoon when I picked up the car, and employee Renee greeted me, honored the LS coupon without any further charge and asked me to let her know if anything was not done perfectly and she would make good. When my wife saw the results we were both wowed because the Acura never looked so good in the ten years we've had it. I certainly would come back to Carriage Shoppe for future detailing and likely for body work too if needed. submitted by Myles C. a 12 year resident of Fort Collins read more

I've been coming to the Carriage Shoppe for years and have always been taken care of. The service is great, I don't feel pressured to buy anything extra and the prices are competitive if not better than other places. I've gone to other places and keep coming back because this place is great. read more

Avoid this place at all cost! We recently had our vehicle repaired in their body shop. Horrible experience. The gray haired shop foreman (owner?) is the biggest jackass you will ever have the misfortune of running into. If he really is the owner, it is no wonder the business sucks. Without first ensuring it was okay with us, they used salvage parts instead of OEM. I realize sometimes as a consumer it may be in your best interest to accept used parts, but they didn't even make any attempt to have OEM parts approved. Their excuse will be the paragraph they have on the back of the last page of their estimate stating "LKQ" parts may be used. The key word in my opinion is "may." They shouldn't be a shop's first choice. They put a used window that was all scratched up in the passenger side door and felt that was acceptable! The repair work itself was of poor quality. Small paint runs, wrinkled clear coat, over spray to name a few. I'll give some credit to the manager (woman who's name I can't recall) who at the end of this ordeal attempted to make things somewhat right, but by then there really wasn't much she could do. Take my advice and have your vehicle repaired anywhere else in Fort Collins. read more

I have been going to the carriage shoppe for a long time and it feels so good knowing I'm not going to be taken advantage of. I am never pressured and everyone who works there is very sweet and accommodating. I always ask for Dirk and he takes the time to call me with options for my car. We just took our car on a 20 hour road trip and he gave my car a complete look over. I know this company cares about my family and that means so much. I send everyone I know to the carriage shoppe. read more

If anyone is looking for that trust worthy mechanic it is the Carriage Shoppe. Thank you Matthew Medina, Steve, his wife and daughters, and all the fabulous employees. I had a horrible experience with a shady mechanic before them and the Carriage Shoppe stepped up to help. They really care and do amazing work. I thought I was going to have to total my car due to a scam artist before The Carriage Shoppe (over $10,000 to repair Lakewood Collisions fraudulent work, read my review for Lakewood Collison to really understand the corruption from LC's shop) but it is now back to new...including the new tires they placed today. YAY!!! And thank you. I absolutely will never take my car to anywhere else, and I live in South Denver. Towing to them is well worth it if you really want great solid work from a mechanic you can trust to do amazing work and have your best interest at heart. I had an airbag sensor go off in my car and Steve's number one concern was making sure the airbag worked for my safety. They warrantied the work, called me to get me back in to fix it because they wanted me safe then charged me nothing since it is warrantied. I am so grateful for such am awesome business with great mechanics and ethics. 5 stars isn't enough. read more

Thes guys have done minor body work and painted my truck twice due to natual disaster. They are very kind and easy to work with. The owner "Steve" is a great guy and very friendly. They worked seemeless with my insurance and had a neat program avilable online to monitor the progress of repairs. Last spring I took a small side job to them and they did a fantastic job. My only complaint is the cost - they seem to be slightly higher than other guys in town. The thing with paint though - is you pay for what you get. I would rather pay a little more and get a good paint job than have the headache and problems of a cheap paint job. read more

Never again. I waited for weeks after having my deer struck car towed in. They finally tore it apart and then told me it would weeks more. It took so long that my insurance rental car time ran out so I got one of their loaners. It was awful and got a flat tire and had to pay for a brand new tire before they would let me out of the shop. Then I got another loaner which I had to fill with oil to even make it home. The 3 women yelled at me and called me names that I haven't heard since jr, high. They refused to give me my car until I paid with a check claiming I'll cancel the payment on my credit card. That makes no sense. It was so bad that the insurance agent had to do all the communications to get things wrapped up. The body work was done well so I'll give the place one star. I had my cars here in the past and the experience was good. Message is-- customer service is on their term...avoid the place at all costs. They are off my insurance company's recommended list now. read more

Seriously. As good as it gets! They were friendly. Accommodating. Helpful. The work they did on my front bumper and fender look incredible! They even washed/waxed the outside and cleaned the inside (which is a chore that I am neither good at nor do I enjoy doing). Essentially making my deductible the best $250 I may have ever spent. read more

I had no problems going here. In fact, I am so happy I brought my car to The Carriage Shoppe. Not only did they do an excellent job fixing my car and making it look great, they also fixed some other damage for free that another local place was saying would cost me $1700. Carriage Shoppe was initially only going to charge me just over $100 to fix the other damage but instead buffed it out and then said there was no charge for that. They could have charged me and I would have never known the difference. It's just so awesome a place exists that is not going to take everything from you that they can. Everybody was so helpful and they worked with me on how I was paying for it. Renee, Kathy, Kendra, and their dog were all very friendly and welcoming. Whoever did the work made it look great. I hope to never need collision repair again, but if I do, there is no doubt I am going back to this place. read more

Stay away from Carriage Shoppe. I recently had hail damaged done by carriage Shoppe in which they replaced my hood. I'm a former mechanic and just a few days ago I changed the oil in my car for the first time since the repairs had been done. I didn't realize it at the time but when I had opened my hood all the way it caught in the corners and lifted the corners of the fenders where it meets the hood. It also bent down the corners of my hood. I then took it back to carriage Shoppe looking to figure out how to fix this since it was obviously a problem with the alignment of the hood. I , being a former mechanic and quality control at a dealership, knew the disposition that would instantly occur if I said I did the oil change myself. So i decided to tell the gentlemen and advisor I had the oil changed at a reputable establishment (the dealership I used to work for). Before even looking at the car the technician asked where I got it done and that there was nothing he could do. Being that it's an auto body facility I found that hard to believe. He immediately denounced the problem saying it must have been during the oil change and that I didn't know what the kid(oil change technician) could have done to do it. The advisor also said the hood wasn't bent at all Jay the fenders lifted. Now, it being my car for over 5 years and very well experienced in the automotive field , I knew they were both wrong and asked if there was anything they could do to help me. I didn't even say for free I just wanted it fixed. If he had done a good job I would have been happy to compensate him for his time. Since there was obviously no way they were going to help me at this point I left. I since repaired the damaged areas myself and it didn't take much more than 15 minutes. That was the price they paid for losing a customer and compete respect for that business. STAY AWAY FROM CARRIAGE SHOPPE. They are not BBB accredited and it shows in their work and customer service. read more