I'm torn about this review, because this could very easily be a fantastic and modern gym with just a small amount of effort from the owner/employees. The equipment is up to par (though some of it is spaced too closely together) and the facility itself is a nice size for our town, but the operation practices of this place do not prioritize cleanliness, comfort, or customer service (things I really appreciate in a gym that costs $600/year).
Most often, there are only two spray bottles available to clean up equipment. On week nights it is not uncommon to find 15-20 people in the gym at one time so this is not sufficient. Additionally, they do not leave out clean wipe rags to clean up after you use the equipment (I sweat, ALOT). You have to ask someone at the counter for these rags, or take the initiative to grab them from under the front counter desk yourself. This discourages people from cleaning up after themselves and is a pretty embarrassing practice. It is like asking for toilet paper in my opinion. An easily solvable issue/practice - one that I've mentioned to at least two employees with no results. They used to provide disposable disinfectant wipes in a dispenser, but I was told the dispenser fell off the wall and they couldn't figure out how to put it back on. In the same week, they managed to install a 60" tv 12ft into the air, go figure. I guess they thought it was an expendable amenity and chose not to replace the dispenser.
One of the biggest issues I had this summer was the lack of air conditioning. When you sign up for this gym and see the nice HVAC system installed do not be fooled. They do not use it. Even on hot days it is rare to find it on. The gym doesn't have great natural ventilation so it always hotter inside than outside...not using the AC is just absurd. I asked one of the female employees what their air conditioning policy was, and she said they didn't have one. It just depends on who is working. We are paying for a modern gym, use the air conditioning. OK?
The 3rd treadmill from the front of the gym is still broken after being a member for almost a year. I have told two employees and the owner about the issue. After about a mile of running the machine abruptly loses all power. For some reason, the owner does not see this as a liability, but I do. I no longer use that treadmill, but watched it happen to a patron last night and it is dangerous.
I did have a major issue with one of the employees, but the owner corrected this and I will not fault him for that. However, the employee still attends the gym so I just give up.
If you are picky, if you appreciate great customer service, etc. the convenience factor of this gym will eventually wear off and you will find yourself joining the YMCA in Montecito for $10 dollars more a month (they have a pool!). I'm to that point. All of the small things add up, ya know? read more