I tried out Fitness19 using the 3 day pass they advertise on their website. LOCATION/PARKING: 5/5 Located in a shopping center in Goleta, there is plenty of parking, which is a rarity in the Goleta/Santa Barbara area. CUSTOMER SERVICE: 2/5 A fella named Jake helped me get started with the 3 day pass, then followed up with a tour of the facility, which was a nice experience; HOWEVER, on my 3rd visit, this same Jake told me I could not access the facility since the person that helped me that day (a.k.a himself) didn't process the 3 day pass and wouldn't let me in without purchasing a Day Pass. Baffled, I explained the situation again to him and had to remind him that HE was the one that got me started and gave me the tour. He kept saying "nah man, gotta buy a day pass." This debacle took about 10 minutes, but he eventually, begrudgingly, let me in. I understand forgetfulness and mistakes, but his demeanor and handling of the situation was very poor. EQUIPMENT: 4/5 All the cardio and weightlifting equipment seem to be in good, functioning order. Only con here is there is not enough equipment for the busy times. CLEANLINESS/ORGANIZATION: 2/5 Dumbbells, weight plates, and other exercise equipment are often misplaced, so half of your workout time becomes a scavenger hunt. Bizarrely, there is no equipment rack for the cable machines, so attachments are strewn around carelessly. There's currently a hole in the wall due to members carelessly piling 45lb plates against the drywall. This lack of clean culture stems from the lack of direction from management directing staff to maintain an organized area. LOCKER ROOMS/RESTROOM: 5/5 Very modern and clean area. Definitely feels fancy being in there. OVERALL: 3/5 Fitness19 is a decent sized facility with a similarly decent demographic of members, but it is also clear that a decent portion of this demographic takes their fitness fairly seriously; this can be either inspiring or intimidating. If you are a beginner, you may find the crowdedness, disorganization, and overall culture off-putting. If you have some years of fitness under your belt, however, I do believe you will enjoy the gym (except during busy times: plan to spend at least 2 hours if you want to use any of the free weight equipment) read more

Signed up for this Gym when it opened many years ago. Went through the akward covid era of having to wear a mask while working out that they strictly enforced then got a high intensity job that required my time so I feel off the gym wagon. Time passed, I had a kid, decided to get my health back in order. Came in today to make sure everything was in order to come back. Had nobody at the front desk, a nice trainer came up to try to help and realized that they had an old card on file. I also asked to downgrade my membership from the premium that I had been paying for over 3 years without going. Totally my own issue I was asked to wait for a manager, which there was only 1 on staff. Waited, the girl was nice enough to me. Then came the rug pull. If I wanted to downgrade my account I would need to pay for the full year up front. I didn't mind that part, THEN they dropped that I would need to pay nearly $70 on top of that to downgrade my account. I pointed out how I paid nearly 3 years of non used memebership and that just seemed a little harsh. No wiggle room, no ability to talk to someone about it, just a straight fee with no remorse. I informed her that I would just cancel my membership instead and she then said I would still need to pay for another month to do so. Unbelievable. It came as no surprise to me to leave a review (For the record it takes a LOT for me to leave a bad review) to find so many people upset with their poor business practices. I'll be voting with my dollar by giving them none in the future. Watching the owner account pop in to give a verbal fluff and having nothing change is pretty telling. read more

Do not sign up with this Gym. They make you jump through hoops to cancel and keep charging you for months. It is near impossible to cancel your membership after you join. Like Evan B. and numerous other reviewers have stated: If I could leave 0 stars I would. Not a bad gym, but I've been trying to cancel my membership for 8 months and every time I try they refer me to a new phone number or email. Genuinely the most infuriating process of my life trying to cancel. Staff are incredibly rude and unhelpful. Good gym but not worth all the extra hassle. read more

I have been a member at this gym since they first opened in Santa Barbara. It has been great other than the last 6 months when it feels like the gym quality has gone way down. The men's bathroom is always a mess, people have started working out shirtless during gym hours with no employees saying anything. There are always empty sanitizing wipes like no one bothers to refill them during gym hours. Its obvious that the only competitor, 24 hour fitness, closing made the management at this gym stop trying. read more

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Just signed up for this gym recently. The staff is friendly, membership is cheap, and I've been enjoying some personal training sessions. A major reason I signed up was having access to a large studio/group exercise room, so I can warm up, stretch, do my exercises before getting into the heavy stuff. Well after only a few weeks I learned that there are plans to remove the shared exercise/studio room to convert to a "premium" section of the gym, which will have more machines and be placed behind additional paywalls. Meaning no more studio.. I asked them where they expect people to warm up and stretch and they suggested the turf in the middle of the squat rack area! You seriously expect people to be on the floor doing their warmup stretches in the middle of a crowded weightlifting area? Hello? Does that not scream liability to anyone else? There is not room or comfort to do that! I was very excited to join this gym, but extremely disappointed in the lack of transparency with this rapidly approaching change when I signed up. This decision is taking away one of its most valuable assets, and overall an alienating, disappointing, and bizarre business decision. I will be completing my personal trainer sessions but be looking to join another gym afterwords. read more

Fit19 has some positives, but overall it's a frustrating experience. It's really hard to get equipment, especially during peak hours -- there just never seems to be enough available, and when you finally do get a machine, half the time it's broken. What's worse is that they got rid of the ab room (which was actually useful) to make space for the overpriced Vault, which honestly doesn't feel worth it at all. It feels like members lost something practical in exchange for a gimmick. To top it off, I've had a few experiences with extreme staff rudeness, which makes the environment feel unwelcoming. For the price, you'd expect better service and better upkeep. It's not all bad -- when the equipment is working and the staff is in a good mood, it can be a decent place to work out. But the lack of consistency and poor choices in amenities really hold it back. read more

At this point it's funny haha, just received a text "from fitness 19 Goleta" yesterday that my account balance I need to pay is now going to collections. I haven't lived there for 3 years now and canceled a while ago thankfully they haven't been able to get a dime out of me since canceling. please remove my contact information from your data base. read more

Staff are super friendly and the gym is 24 hours for the elite membership. They have wipe stations and love the equipment. The manager Taylen was super helpful and helped me get set up! Love to see great customer service! read more

I tried this gym for one session and filled out most of the paperwork for a membership, sans direct deposit information. By coincidence I got a great job offer the same week, and had to move. Over the next few days I got some voicemails about how my membership would be canceled in 3 days if I didn't fill out the direct deposit information. If that was true, I figured I shouldn't have to call them back. I moved two weeks ago, but and last week got charged for the month. I call to ask if I can get refunded, and the manager Bruce was absolutely rude. I've worked customer service, so I understand when it's necessary to site a company policy, but he was condescending from the beginning and not interested in my circumstance, or the fact that I was told I would not have a membership without a direct deposit. He kept attempting to interrupt me on the phone. There's no cooperate number I imagine for this reason, so it's likely a chain wide policy to lie to customers. This is a shame because if I had had a better experience I would have tried joining again if they expanded to my area. 3 stars so my review isn't removed. read more

Cool gym, always busy, but my main issue is canceling. I went inside and cancelled my gym membership then got charged a $70 cancellation fee with no warning. The girl at the front desk didn't tell me I was gonna get charged as she helped me through cancelling it, the only "warning" I got is an email I was sent AFTER I cancelled saying I was gonna be charged $70. Then when I went in and talked to the manager he was very rude and even said "well you kinda signed up for it wen u signed it bro" like ok, can I still get a warning before I'm gonna get charged $70? No, you won't get a warning, and the manager will basically say "sucks". Very money hungry Gym watch out read more

Review update: since posting my last review, it seems management has provided more training to their staff. I get greeted probably 90% of the time I come in now. Very impressed with this change and I feel happier about joining this gym read more

I'm genuinely surprised this place only has 2.7 stars. People really need to chill. It's a solid gym: clean, well-equipped, and reasonably priced. There's a good variety of machines and free weights, and I've never had trouble finding space to work out. read more

The place is very popular, even on weekdays many people. The gym equipment looks well-groomed, not too old, there is enough space for training, there is a room for group classes. Good ventilation and air conditioning is a big plus. Changing rooms and showers are small. Lots of non-working cardio machines 4-5 read more

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FIND ANOTHER GYM. I am just waiting to cancel membership, this gym has OVERSOLD memberships. It's a disservice to current members. It's overcrowded and to make matters worse the air conditioning is poor. With so many people sweating and how crowded it is I feel I'm in a petri dish, yuk! I also have a membership at Planet but it's a bit further from my house and thought I'd try this place because they have Zumba, I went once and all the ladies commenting how hot the room is, so instructor opens the door to the outside but it is not enough. With all these memberships they have sold you'd think they would invest in a new air-condition unit...or is it the owner is to cheap to turn it down? Going to have to stick with Planet Fitness where air condition works! read more

Hi To Everyone Just Want To Recognize Bruce (The Manager), Also Trinity And All The Staff Members At Fitness 19 (Turnpike). They Are All Really Kind & Helpful I Have A A Membership In All The Gyms In Santa Barbara & By Far This Gym Is The Best One In Town. I Give Them All 5 Out Of 5 Stars Because They Deserve It. The Owners Of Fitness 19 Should Give Them All A Raised Or Recognize Them With Gift Cards Because Recognition Goes A Long Way... I Give You My Word If They Don't All Get Recognize I Will Canceled My Membership... Please Recognize Them Because They All Deserve It .... Thank You read more

Fitness 19 - Thank You To All The Staff At Fitness 19 Santa Barbara - Gyms Near Me - Santa Barbara, California

New to this gym , so far so good I really appreciate the man working I think he's the manager black hair guy , always very welcoming and greets everyone . Way less packed than other gyms I am use to , and even if it is I don't find myself waiting for machines . My only complaint would be I could never find safety pins / accessories for cable machines but that's more on ppl leaving them scattered around and not the employees. read more

The Gym is what it is, a low cost gym that attracts a lot of people, that's expected. But one thing that Gym management can control is the cleanliness, the water stations have mildew, the shower looks like it has not been cleaned in a while, also has mildew on the shower handle and the drains could use some care or drop some cleaning liquid in there, smells like swage. The air ducts are black and looks like the filters have never been checked or maintained, in the main exercise floor and men's locker room. read more

Horrible customer service. Called to cancel. Told me i had to come in person. In person they told me manager was away and to come back. When i came back they had no concern over a gap in payments and that my account had been reinstated without my agreement. Find out they tell me i cant cancel in person and all payments are handled third party. Bunch of unprofessional employees and manager Bruce deserves no place in customer service. read more

I give this gym five star because of the members and staff. Everyone is so friendly. It's a busy gym and people are so great at sharing machines or letting you work in with them. I've been a member of a lot of different gyms over the years and this is by far the most friendly. They also have a great selection of equipment and some good classes. read more

dealing with management is next to impossible. High yearly maintenance fee. I asked what the fee was for, and the manager said that they use it to buy new equipment, and expand locations. Really? I have to pay for a businesses expansion and new equipment along with my membership fee, and enrollment fee? read more

I love this gym! Its get busy at peak hours, yet they offer a lot of equipment. You don't have to be in line to do bench press because there are four of them! Same with the rest, there are many of duplicates and i never had to wait more then 5 min to use any of equipment. I want to thank Dani for helping me to choose the plan that fits me the best. She made it very clear how payments will be taken and what goes with them, she didn't try to overcharge me but instead get me what i need. I really appreciated that in contrast with other gyms in town. Very pleasant experience both with staff and my membership! read more

If you want to workout at 4 am don't sign up for Fitness 19. Even though their business hours are 4 am you can't rely on them to open on time. This is now the second day in a row this week and for the last month once a week they have opened late. If I could put zero stars I would. read more

Fitness 19 - Still closed at 4 am - Gyms Near Me - Santa Barbara, California

If I could leave 0 stars I would. Not a bad gym, but I've been trying to cancel my membership for 8 months and every time I try they refer me to a new phone number or email. Genuinely the most infuriating process of my life trying to cancel. Staff are incredibly rude and unhelpful. Good gym but not worth all the extra hassle. read more

One star because I have to. Literally the worst customer service in person and over the phone. They outsource their customer service and they have no control over editing account information. I was unable to log into my account and the reset email didn't work either. We will never use Fitness 19 again. read more

Definitely the worst gym in the Santa Barbara area. The staff clearly does not care about working there but rather about getting their free membership. Last time I went in they suspended my membership without telling me so I switched gyms just to later get a $100 charge because they renewed my membership without my consent. Went in and talked to the manager who obviously had no idea what he was doing and was no help at all. He said he would reach back out with a solution to my extra charges but ghosted me. Every time I try to call I get absolutely no help at all. Would recommend any other gym in the area but avoid this fitness 19 at all costs!! read more

Garbage company. I only wanted 3 month membership and tried to cancel when I moved however they never canceled my membership and now I have a collection agency saying I owe over 200$ to this crap gym read more

We have 3 memberships in our family. They advertise that they close at 8pm on Saturdays. We came at 7:10pm last Saturday and they were already closed!?! read more

This fitness is very nice. I very appreciated all the staff here and the manager who always taking the place nice and clean! Many machines available most of the times. Manager be on the side to taking care of the guests. Hydromassage is the wonderful thing after work out I very enjoyed it. I totally recommend this fitness to everyone. :) read more

This place is very crowded and it's very dirty. There's stuff they don't clean the place during the daytime and nighttime they have two guys which is they cannot have enough time to clean the place. And the cancellation situation they keep charging your account read more

They scam you by telling you you can cancel your membership but then secretly keep charging you for a year. It is also crowded and equipment is often broken. read more

Jorge Huerta was great in helping me sign up, he made it fast and easy gave me a very affordable deal and has been helping me in my fitness journey. read more

If you're considering 19 Fitness, here's what you should know: While affordable, the gym can get very crowded, is sometimes unkempt, and customer service could be better. They're also the only ones requiring direct deposits. I joined hoping to use the group exercise room for my own circuit training and attending offered classes. But the owner is converting the room into a "Vault Key Access" area with premium equipment for an extra fee, leaving no space for stretching or any classroom workouts. I asked the manager how I get compensated, as I had join with the understanding that I could use the group exercise room and attend classes included with my membership. He was not sure and I've heard nothing since. The basic equipment is fine if you are ok without the extra luxury, but removing the group exercise room will make it gym even more crowded without a space to stretch and etc. If you want more variety and space, consider gyms like Golds Gym. read more

I was thoroughly impressed to get a call from Mgr Theo to set up time to activate my 3 day pass upon arriving I was greeted by Theo himself and Trey they both went over what would be best for me and Trey gave me an amazing tour of facility I worked out changed then met Janine who is the sweetest & extremely patient her and Trey set up my now membership I'm thrilled with my new gym see y'all tomorrow Enjoy your kindness rocks P ThankYou for such a warm and genuine Welcome means ALOT to me read more

khloe was awesome! great to have her apart of your team. she was super welcoming and made me want to come back.

I work in Santa Barbara and live in Ventura County, so this is my regular after work gym. It's a decent sized gym for the fitness 19 chain and by modern standards. The staff is friendly and gym is reasonably clean. My biggest complaint is the size and general behavior of the crowd there. The gym stays very busy on weekday evenings until at least 7:00 which means you are often (really almost always) waiting to use the next piece of equipment, which is somewhat understandable. This is made all the worse by a crowd that does habitually let other work in and even grabs multiple sets of weights at once. I know we are coming out of a pandemic, but at this point I don't see why people have forgotten basic gym etiquette or why such isn't enforced. Don't get me wrong-- people are generally respectful and friendly, I just wish everyone could step out of there bubbles in public shared spaces. read more

Don't be a day late... they'll bill you $10. They just billed me 30 days in advance. My bill wasn't due till the end of the month. No good... read more

I have been a member over a year. The staff has been okay but never greater with a smile....until Parker arrived. Parker greeted me with a kind smile and asked me how I was doing with a genuine smile and listening ear. He never once looked at his phone or goofed off talking to other members and co-workers in the middle of our conversation like most trainers do during my already paid for visit. Parker was kind and very eager to help me. He should help manage and train the others good practice customer service.... Thanks Parker read more

For the most part this place is a good place to work out. What I don't like is the guy who comes in every single day and walks around working out in his socks. That's not only a liability but nobody wants to see your sweaty feet. Staff just walks by him and does absolutely nothing. read more

Went to use the free 3 day pass, and the person helping me asked me why I am checking out the gym and I said I'm here in Santa Barbara for my spring break and before I could explain that I was getting ready to move back here (after graduation next month) he said "oh so you're only here for a week? We only give these passes to locals, if you want a pass it'll be a day pass for 20 dollars" I then tried to explain that where I am currently living in California there's a fitness 19 location and felt as if I wasn't being listened to. I really want to like the gym, from what I could see it had great equipment and the vibes were cool from the people exercising, but that interaction has me not wanting to try it out again. I then went to a Santa Barbara Gold's gym and had a much better experience and they listened to how I'm searching for a gym for when I move back to sb in a month. read more

I love that this gym has so much to offer and convenient hours. Samuel is an excellent personal trainer!