I would leave 0 stars if that was an option. Signed up for Yelp just so I could leave a review for this store. I have currently been in to the store and been sold a Lebara plan that doesnt even exist. I was told they have a plan which costs 15 pounds. I signed up and got the sim card. The plan came with 5 gb of data but after using the internet for 5 minutes i was somehow out of credit. Apparently the people at carphone warehouse didnt add the an I was sold to my account. So then my credit was used up in minutes and was told me and my girlfriend are both out 15 pounds. The next day I went in and was then told the plan I wanted doesnt even exist and that it is actually 25 pounds. So not just lied to but ripped off. Thry werent sorry and did nothing to rectify this. Poor service, terrible info and the worst staff training possible. This was possibly the worst experience I have had anywhere for anything in my life. Useless company. Dont go here just order your plans online from the company gou want. This place will actually just screw you over read more