It is deeply troubling that this review was posted, given that Carpet Town has attempted to please Mr. Mc Gee in multiple ways. A: If it was so "deeply troubling," perhaps your company should have done the job properly in the first place & not told half the story in your claims. My rebuttal includes the first sentence of most of her paragraphs. So in the words of Paul Harvey...I give you, "the rest of the story: CLAIM: He came in within a couple of weeks prior to his moving into his home... A: I was told this, "was not a problem," by the salesman, Tom, & install would be done on time. To save me money, Tom suggested he could have his "best guy in the city" do it for me; coincidentally one of CT's installers, or so I was told. CLAIM: His LVP was installed on September 25th 2019... A: And the carpeting on the 23rd. Darn right I called as the job wasn't finished! (See the picture with the carpeting laying over the LVP.) YOUR people did not complete the job when the LVP was installed. Further, YOUR guy did NOT come on Fri, Sept. 27th as you claim, he came on Monday, Sept. 30th & tried to fix it. I was told someone would come on Friday the 27th; they never showed, I called & was then told someone couldn't be there until AM of Mon, Sept. 30th. CT's rep didn't actually come until a week after she claims. When CT's rep's attempt to fix the floor didn't work he stated, " I don't know what the problem is." On Tue, Oct, 1st, he simply dropped off a cleaner outside our front door? Now they wanted ME to "fix" a bad product! That didn't work so I called the office again, the rep told me he would put in a claim which could take 4-6 weeks to square away. On Fri, Oct 4th, at 12:18pm I recd a call from the rep stating he may have found a remedy & asked if I'd be home. Later that day he came and finally fixed the LVP. I have a time-stamped picture taken! That is also when I asked him how the installers could leave as there was clearly something wrong. CT's rep said, "They don't really pay attention to that kind of thing. They simply come in and do the install." So...that will help in "clearing up" the actual timeline! CLAIM: Jonathan Werner, sales manager, called Mr. McGee on October 21st asking for the outstanding balance of $1,111.31 that he owed since the installation... A: Actually I called Mr. Werner who had to call ME back since he was not available. He was NOT calling to ask for the outstanding balance! Jonathan first offered to knock off the $111.31 to make it an even $1000. But as the job had not been completed on time, there are still outstanding issues (to this day,) & their screwing around required me to miss work days, a credit of just over $100 was a joke! Jonathan stated, "I will have to speak with the owner and get back to you." CLAIM: On October 30th, Wendy Werner, owner... (skip to last sentence) He agreed to call at 7am on Tuesday, November 5th. He never called... A: Actually, I did call at 7:32am on Nov 5th, and left a message on the voicemail. NO ONE ever got back to me. I was in a meeting all day in DeForest & for you intrepid readers, you'll find out in her next paragraph, I was involved in a car/ deer crash which totaled my truck. OH, and, Wendy, why are you suddenly referring to yourself in the third-person on your account? That's weird... CLAIM: ...On that day he mentioned for the first time that there might be a flaw in his carpeting.... A. This was NOT the first mention of issues with the carpet installation. I called & spoke with Tom on Mon, Sept. 23rd after the install as the seams in the carpeting were (and after 2 months, still are) very noticeable. In fact, Tom came out to look at the carpeting on the morning of Sept 24th! Wendy's facts are again, a bit lacking in accuracy. CLAIM: One week later, on November 18th, Wendy left a message... A: Actually Wendy called my wife at work & left a threatening message on her voice mail as well as mine. Despite her company still not standing behind their product/ installation, it wasn't worth taking CT to court over a few hundred dollars as they have already cost me more in wasted time. So they got their money! It is very sad when an owner of a company does not stand behind their service and their product, then only tells part of the story. Pictures: CLAIM: The LVP picture is before we made the effort of cleaning it. A: Yes...but like your business, you didn't complete the job; in this case, of looking at ALL of the pictures. See, I also posted a picture of the difference after the CT rep fixed a 4x4 section. But keep up the good work, Wendy... CLAIM: Carpeting picture shows some loose fibers. A: If Wendy would've sent someone out as Wendy said, Wendy would know that the "fibers" that are letting lose on one end. The other end is still attached to the base of the carpet meaning the carpeting is letting loose! Wendy just makes assumptions. Don't be a Wendy! read more

We just had vinyl take the place of the icky kitchen/ hallway carpet (who ever thought kitchen carpeting was an intelligent idea?!). We rent, and since we had the kitchen and hallway cleared for reorganizing and cleaning purposes we asked the landlord to have it replaced. We offered to check around for prices, making it easier on our very nice landlord and letting us find a pattern we liked at the same time. The salesman was helpful and gave a very close estimate to what the final cost actually ended up being. After the visit, they sent someone out to take the precise measurements so they could make the estimate. He was the silent "gets his work done and leaves" kind of guy. No complaints about him, just not very sociable. Today, two young men came to install the flooring. They were very polite and did a wonderful job with the installation. While working, they listened to their music with headphones instead of a blaring radio which was quite nice. They moved the refrigerator out of the way for us and put it back in place when they were done. It does cost $30 per appliance to have it moved, but the money is worth every penny; they ended up having to remove the handles as well as some of the door molding in order to get it through the door. Carpet Town does not charge for removal/ reinstallation of the shoe molding along the wall they have to take out during the installation. Some places do charge for this. Only one little complaint, not enough to knock off a star but worth mentioning: dudes, after all these generations of women NAGGING you to put the toilet seat down you have not figured out how to do this! I had to put it down... twice. Otherwise, very good service. They have done other work in this building over the years, and anyone who has lived here has loved the results... except for that icky kitchen carpet (but that's not Carpet Town's fault, that's just a bad idea on the buyer's end). Highly recommended. read more

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Our sales person Amanda was very helpful and kind. She set up our measurement appointment in a timely fashion. The gentleman that came out to measure my floors was not wearing a mask. He was very talkative and recommended many things that I did not want. He had said nothing about the thickness of the carpet padding or the carpet itself. The three men that came out to install my carpet were also not wearing masks. The three were there in the morning, two of them left, and then two of them returned much later in the afternoon to finish the job. I thought that was rather strange that all three didn't stay for the entire job. When they were finished, I noticed that the connector piece from my hallway into my bedrooms wasn't nailed down all the way, but when I asked, the guy fixed it by hammering it in more. Then I tried opening and closing my doors and they were very hard to open and close. I had to push my entire body into the door to open it. The guy that installed the carpet had said that sometimes this happens and he just brushed it off. They left. I called the store later that day and spoke with manager Jonathan. He offered to pay for half of the cost of a Carpenter to come out and trim the doors so they would open. He got it taken care of pretty quickly, and said that he would contact me for the bill. A week went by and I hadn't heard from him. I got a call late on Friday from the secretary Donna asking for payment for an outstanding balance. I called the store back Monday, and it turns out there was no communication from Jonathan to her regarding my bill. The balance that she was referring to was the full amount, and Jonathan had said I only had to pay half the amount. I told Donna this, and she took half the bill off and I was able to pay only half the bill. All in all, the carpet is very nice, but the communication is very poor. I was not happy with the communication and their disregard to the pandemic. read more

Carpet Town - a closeup of a carpeted floor - Carpeting Near Me - Milwaukee, Wisconsin

Unfortunately, Carpet Town fell very short of the even adequate mark. The flooring purchased was very expensive, not appropriate for the area and service to rectify the issue was poor. Very disappointing. read more

Original review below. (Someone from the business commenting reminded me that I needed to update this.) My review below with Josh remains. The people who installed the carpet on the other hand, i would give a measly 1 star to. It was a husband and wife. Unfortunately I can't remember their names but I am very disappointed with them. First off, the guy was pretty short with me. It was an early morning install and I felt like he woke up on the wrong side of the bed. Just slightly on the rude side. We had a funky shaped room that needed to be carpeted and my husband wanted the carpet cut at a 90° angle at the hardwood. I explained that to them and they said they got it. Went back upstairs to check on them and they were installing it completely wrong. I explained it again he said if my husband wanted it a specific way, then he should have taped it off. Well had we known the carpet installers didn't know what a 90° angle was, we would have! Better yet, we probably would had asked for someone else to install!! Unfortunately, the carpet is not at the right angle which is pretty annoying to look at everyday since the lines are off from the tile in the nearby bathroom. Just kind of ruins the flow. Behind the radiator, under the window, they cut the carpet short so there's a gap brethren the baseboard. Also annoying I look at but luckily we don't have to see it everyday. Finally, they just THREW the reminding carpet in our closet with our clothes, even on some, and didn't mention it to me. Just left it there. Love the carpet just really disappointed with the install. Original post: My carpet is on order but I feel the need to write a review prior . I'm new to WI and didn't know much about the local carpet stores. I spent 4 days going to stores looking for the exact carpet I had visioned in my head. After dealing with an extremely rude carpet store (Floor Mart in Tosa) I went into this place. The greeter was very sweet and hooked me up with Josh and let me tell you, that guy and his service was a breath of fresh air. I told him my vision and he walked around to show me every single square pattern carpet then showed me every color until I found the perfect one. Highly recommend this place... Josh esp! read more

I had a very nice salesman (Dan) did a great job guiding me to the flooring I desired. He worked up the quote, make a few corrections..owned his adding mistake. Then I had a nice man come out to measure, then they sent out Mike Becker to install. He did an AMAZING job!!! OMG my floor look beautiful!!! Meticulous detail, he is a perfectionist...and my floor looks FANTASTIC!!! Very trustworthy, and prompt went beyond the expectations. I HIGHLY recommend this company!! I will use them to do all my future work..and hopefully get Mike Becker as the installer :-) read more

Carpet Town - Carpeting Near Me - Milwaukee, Wisconsin

I have to hand it to the folks at Carpet Town. They did an outstanding job tearing out the old carpeting and replacing it with wood-style laminate. I had the living room, hallway and three bedrooms done. It was done on a Saturday and Sunday. It was actually an advantage to have it done it two days, as to move some of our stuff into the rooms that were done, clearing the way for the remainder to be finished. As for the price.....highly competitive. We were not going for the lowest price, but rather the best value. Turns out Carpet Town had both! I highly recommend considering them for your next flooring job. read more

I purchased carpet for the entire house. Shortly after, the carpet started to warp, they came to my home twice to repair the warp in the carpet. Not to mention we had to move the furniture out of the room, which was such a hassle. Now one of the bedrooms, the living room and the dining room carpet is warped. I am just going to take it as a loss because it is too much to move all this furniture out of the rooms. I had purchased from this place before and never had a problem, but this time it was completely different. I would never recommend this place again. Signed, upset and angry read more

I just had Carpet Town install vinyl in my upstairs and the stairs throughout the house. Nobody wants to do vinyl on stairs because it's a pain. Brad, Mark and Mondo (spelling?) Did my install. The floors are beautiful! The pattern on the flat floors lines up perfectly and the winders (stairs) is perfect. They left the site spotless and they are just great guys to boot. Kristen my sales lady helped me pick out the flooring and suggested paint colors. I'm an old guy and I would just have painted it all white. The price was 1600 less than the next bid. I have no hesitation recommending them. read more

Not recommended. Unsatisfied with product. No recourse. Owner blamed customer for unresolved problems.

Went into Carpet Town a while back. Upon entering, no one greeted me or asked if I needed assistance. So I meandered about looking for quite some time. Still not one person came up to me, and there were many sales people on the floor, just standing around. The only acknowledgement was when I left and some guy said "Have a nice day." Extremely shoddy performance on the part of the employees. I did find something I liked but bought it elsewhere. No, I do not recommend them at all. The people at Carpetland down the road were so much more available and willing to help. Even though I did not find what I wanted there. read more

I love working with Tom, He always make sure to get us the best products available at the Very Best Price. Mike Becker was our installer and the job he did was wonderful. We couldn't be any happier read more

Had a good experience working with Tom. We shopped around and felt CT gave us a good price. Installers were polite, competent, and neat. We are very happy with our new carpets. read more

I was very happy with the way that Jonathan explained all the different types of carpet. I was able to find one that I loved which I could not find at other places. The install went very well. They were able to accommodate an unexpected family emergency and change the date for us last minute. And after 2 months I am still quite happy with the product and the process and would definitely not hesitate to use them again! read more

This past Saturday my wife and I walked into Carpet Town, as we were walking into the door within ear shot the receptionist answers the phone and just says "Hi Cindy". So instead of welcoming us to the store what seemed like a personal phone call was more important. It does not get better. We were looking for laminate flooring and while walking thru the entire showroom finally found the laminate floor section. We saw many different samples but had no idea what the quality of each were or what the price was. The reason for this in the nearly 10 minutes in the store there was not one person that even came close to us. My wife sensed my frustration level growing and we headed for the door. Upon walking by the receptionist again it seemed as if she was still on that same personal phone call. Our afternoon was full of different stores looking for the same product, in each other place that we went we were greeted and had access to a sales person to help us with what we were looking for. Carpet Town missed the mark and missed us as a consumer. Just based on customer service alone I would not recommend this business. read more