I booked a detailed clean for my 5 bedroom, 2 bathroom house. It was supposed to be the clean you…read morepurchase when you want your house scrubbed top to bottom, and not a speck of dust to be seen...ha! I walked in and saw a dust bunny, found any area that was covered (eg: underneath kettle/toaster) dirty, some of the services that were supposedly included on the website completely neglected (bins not emptied, appliances not cleaned) and everything done to a lesser quality than I would expect. The cleaner took just about 4 hours, and this included an oven clean. In my estimation $60 an hour, which is what it would have equated to, is an extremely expensive rate for the quality of service provided. The kicker was that I didn't have correct change of $239 so left $250 with a note apologising, and though all the money was taken there was no change and no note back. Poor form in my opinion. As well as this, despite there being an 'easy Internet booking' service, the company was unable to provide the clean at the time I specified. The company claims to have a 200% satisfaction policy, and I could complain and possibly arrange a follow up clean, but given the difficulties so far I'm reluctant to bother. Best advice, find another company...I will!

From the owner: House cleaning - End of Lease cleaning, Detailed cleaning, Spring cleaning, Regular Maid Service.read more

Claimed to do it all and for $230 to clean an oven you would hope so…read more First attempt simply removed parts and put in industrial cleaner machine they have in van, pretty much nothing else. The oven was given to us second hand and we left it outside to make cleaning and access easier, but basic cleaning that you would do yourself daily or weekly wasn't done. Nothing was wiped over so the inside had filthy residue left over. The seal hadn't been touched. The knobs weren't cleaned/wiped over or cleaned behind. Forgot to even look at the bottom part of the oven. Called and complained and wanted finished properly. Second attempt better, but still not wiped over. The fine cleaning of getting into the cracks and seal still needs to be done, there is white residue and powder left around and at the bottom of the burners and still black stuff around the fittings, which can come off with nothing more than a damp cloth after lots of rubbing. Money would have been better spent buying industrial cleaners ourselves and maybe one of those pressure cleaners as we still have to do most of the cleaning ourselves. They claim it will come up as good as new, but for us they have only got us half way.

From the owner: Environmentally positive solutions. We use powerful ultrasonic cleaning technology plus super…read moreheated steam to precision clean!