Terrible customer service don't recommend. Go to elsewhere for your carpet needs. Literally…read moreanywhere else

Fantastic to deal with. Old school business. Still get to speak to somebody. Everybody is fantastic!read more

For context, I rate businesses and products on a simple scale: 5 stars means I love it, 4 stars…read moremeans I like it, 3 stars is okay, 2 stars means I didn't like it, and 1 star means I hated it or think it's unsafe. I purchased LVP flooring from this company to replace laminate flooring that was damaged after a roofing project went wrong at our HOA condo. Since I live out of state, coordination was especially important, and the entire process was handled very smoothly. We were able to take advantage of a sale and placed a deposit for the order. Communication was clear and consistent, and scheduling installation was easy. The only unexpected issue was that the cement subfloor had not been properly leveled when the previous laminate floor was installed. It required a significant amount of leveling concrete, which added $2,865 to the project. To their credit, the possibility of this additional expense was clearly explained well before installation. I hoped for the best, but it simply didn't work out in my favor. This was not the fault of the company or the installers. We were told installation would take four days, but the crew completed the job in just two. The three installers were professional, friendly, and extremely efficient. They kept the work area tidy, managed materials and debris responsibly, and handled moving heavy furniture without issue. The finished floor looks beautiful and the quality of the installation is excellent. I am very pleased with the results and with how smoothly everything came together, especially while coordinating repairs from out of state after the water damage. I would absolutely consider using them again for future flooring needs. Easy 5 stars.

This is the 2nd part of my previous review. I said I would write how things went with the process…read morefrom start to finish of the removal of two rooms of carpet and installation of laminate flooring. Well, I ordered a floor based on color and quality. When I went back to the store the very next day to order, my salesperson, Barbie, who was highly recommended to me, was away on a vacation so the other rep helped me and took the order. I was required to put down half the $ but if I paid with a credit card, there would be an additional 4% charge. I decided to pay extra just to have recourse in case there was a problem. You never know what could happen and it's worth the peace of mind. Barbie had said it would take 7-10 days for it to come in and the installer would call to arrange a date to do the job. Well 2 weeks went by and no phone call. I went into the store to check. They said it came in. Barbie again was not there. The next day the installer called and we arranged installation on Monday, June 16 and the installer would call me that morning before 10 am to say what time they would be there. I wasn't happy about that because I thought they should call at least the night before so I could plan my day. But they called about 9 am and came at about 10. Jonathan and his Spanish speaking helper started to work, carefully removing my furniture and assessing my floors. Of course the floors needed to be leveled which meant they had to pour cement. I was aware of an extra cost if that should happen. This added more time to the job because it takes 24 hours to dry. The next day was basically a lost day because it had to dry and some areas needed more time. The 3rd day they started at 8:30 am. I was out doing errands but my husband was there in the house. At 10:15 I get a call that the laminate product was defective and they couldn't get it to connect correctly. I had to pick another product. I was beside myself because this would cause a major delay if what I picked wasn't in stock. And my house was in chaos with furniture out of place - my BR - and clothes out of my closets. The good news was I picked the other choice I had at the beginning of the process and it was available in stock at the warehouse. What a relief! The guys returned the bad product and brought back the new one and worked hard to complete the job in my master bedroom. They did an excellent job and put back all my furniture all in one piece. The other room was going to get done the next day. Backing up a bit, Barbie was never there for me during this whole time. She left the company and I was left out to dry. If I didn't follow up myself, I'm sure I'd still be waiting to get that original phone call. Also, because of the stress, I asked for a discount but the manager, Alan said "no" to me. What should have happened, was as soon as they knew Barbie was leaving, they should have distributed her clients to other reps. Alan said he'd leave the new paperwork for me to pick up today (my printer was disconnected because of the job). When I went in this morning to get it, he never left it for me and it was a major inconvenience for the other salesman to attend to me. Part of the paperwork numbers were incorrect. He didn't care about helping me so I stormed out of there. Before I even got home, Johnathan, the installer texted me to say that the job was completely done and he sent me a picture. When I got home, I paid him the amount that it was supposed to be according to my records. It's rare that things go completely smooth these days and I am prepared for that. The good news is there was a silver lining. The job was done on time and it is beautiful. I'm very happy but I'm not so sure I would recommend Capital Carpet again.

We are so happy we chose Flooring SF to redo our home. This team was professional from beginning to…read moreend. The crew was able to rip out old tile, level concrete and lay all new flooring in every room, including the Florida room, for a fantastic price. I'm very pleased with the quality of product and the labor that was done. The baseboard and casing details added a new updated look to our 90's home. We will definitely use Flooring SF when it time for a new kitchen! Jamie, thank everyone on the team from us! Amazing! Job well done!

I was recommended to Flooring SF by a friend and was told to work with Jose. I called the store to…read moremake an appointment where I was put on hold by the girl who answered and we got disconnected. I was in the area so I decided to stop by. There was a gentleman working with customers when I came in so I proceeded to the back of the store, there was a woman working in the back offices , I standed In her view to get her attention, after nearly 15 minutes of her finally taking her nose from her cell phone she greeted me. Nasty and cold to say the least. I will not return, horrible representation of the business which will ruin ones reputation. Apologies to Jose who lost a customer and I never got to meet.

We were looking to replace the carpet in our bedroom. We stopped in on store that has annoying…read morecommercials on TV. We found something that we liked. We always like to get a more than one quote, so I found Carpet Milks Direct. I had seen them before while visiting other shops in the same plaza. I was never impressed by the outside. This time I said what could it hurt carpet cones from the same place. We are very happy with our choice. John was very helpful in making our selection. Delivery was fast and the installation guys were fantastic, courteous and conscientious

Tony and Steve were great to work with! Excellent service and the installation crew were hard…read moreworking, efficient and knowledgeable.The job they did was outstanding. Thank you all so much. Our shower is beautiful. We would highly recommend Carpet Mills Joe and Peg Sharp

This is definitely not the cheapest place to buy flooring and that's a good thing. However Adam is…read moreeasy to deal with and does exactly what he says that he's going to do. They provide a good value for the work and Md products they sell. Their installers are excellent.they do a very nice job and work neatly. You would never know that they were there. Highly recommend.

After a long time with some tired carpeting, we went to Florida Flooring. The process with Adam was…read moreamazing. From start to finish, Adam's communication and patience is above and beyond what I had expected. His team who did the install was quick, efficient and METICULOUS. Adam said many times to contact him whenever if we ever had any issues after installation. I haven't had one issue but I know if I did, he'd be right there to make it right again. The honesty, relationship and overall just feeling of GOOD PEOPLE is what sets Florida Flooring apart from the rest. This is who I'm recommending to anyone who wants new flooring!

Five star experience from beginning to installation! Ali found exactly the carpet I wanted! It was…read moreordered and expertly install installed within weeks!

I had a great experience with Giant Carpet and Flooring. They did an excellent job with laminate…read moreinstallation and wood flooring installation, and everything was handled professionally from start to finish. They have a showroom in Boca Raton with a wide variety of flooring options, which made the process easy. The team was punctual, detailed, and easy to work with. They serve Boca Raton, Delray Beach, Boynton Beach, and all of Palm Beach County, and I highly recommend them if you're looking for a reliable flooring contractor.

I had an excellent experience with Quantum Floors, and I want to specifically highlight Nick, the…read moremanager, who truly went above and beyond from start to finish. Nick came out to give me an estimate, and right away I was impressed with how knowledgeable and straightforward he was. There was no wishy-washiness about pricing or what was needed -- he explained everything clearly and honestly. I told him I wanted my floors done right after my cabinets were installed, and he made sure to fit me into the schedule. Although Nick wasn't the one physically installing the floors, he closely monitored the entire process. Whenever I had a question or concern, he not only answered quickly but also came out in person to make sure things were handled properly. When the installers discovered mold behind the molding, Nick personally went to Home Depot to get the right materials and treated it for me at no extra cost. He even helped with unrelated issues: when the interior door to my garage became misaligned during the process, Nick got tools, tried to fix it himself, and then explained what I needed to do since the springs were old. On top of that, when another contractor I was working with left me in a tough spot, Nick stepped in to connect me with someone reliable to fix the problem. The floor itself looks beautiful -- the quality of both the flooring and the padding is excellent. But what really makes me recommend Quantum Floors so highly is Nick. He is professional, proactive, and truly cares about his customers. While Quantum might not be the cheapest option compared to big-box or "fly-by-night" places, the honesty, service, and results are worth every penny. Thanks to Nick, I'll be recommending Quantum Floors to everyone I know! on a sidenote, I just wanna mention that I originally was working with capital carpets but they were playing a lot of games bait and switch and prices starting at one point and changing throughout the whole process and they didn't even seem knowledgeable about what they were selling

Excellent project. All went well, on time, professional work, clean and smooth…read more We would not hesitate to use Quantum Floors again!

Best selection, quality and service. Highly recommend for all carpeting and flooring needs!read more

Judy and her team were awesome. Great service, great selection, and great prices. I would never…read moreuse anyone else again.

It was a please working with Linda. She was very helpful in our selection for carpet.read more

This is truly a professional company. Linda, the owner is conscientious, accommodating, reliable…read moreand pleasant. They have access to a full line of commercial and residential carpets, vinyl and even tile flooring at many prices points and Linda will go out of her way to find the correct product for your requirements. I have had unpleasant experiences with other local flooring companies, but not with Linda. She is a locally owned business and has been here for decades and for good reason. She is a real find and I highly recommend her for all your flooring needs.

We recently bought a new floor rug and so satisfied with the service, quality and delivery! They…read moreare a family owned business and they take pride in helping all their customers!! Would highly recommend their services to anyone needing an update to their flooring!!!

Family owned carpet and flooring company. If you're looking for good service, and personable…read moreattention, you will get it with Surles. They aren't like the big box stores, where they hire 3rd party installers. These guys will do the job from A to Z. I can't praise them enough.