Our experience with Twiddy Vacation Rentals in the OBX was beyond disappointing. What was…read moreadvertised as a premium beach house felt more like the Motel 6 of vacation rental companies. The listing was inaccurate, and several amenities that were clearly advertised were either broken or not available at all. Some bathrooms didn't even have basic supplies like toilet paper. One shower had such low water pressure it was completely unusable. The dishwasher was broken for the entire week, which meant hand-washing dishes for 14 guests, three meals a day, for seven days. That is not what anyone signs up for on vacation. The house itself was not properly cleaned. There were cobwebs on multiple surfaces, visible rust throughout, and an overall neglected feel. For the price we paid, the condition of the property was unacceptable. Customer service was effectively nonexistent. We reported the issues, and nothing meaningful was done to resolve them during our stay. There was no urgency, no accountability, and no effort to make things right. Also worth noting: reviews appear to be filtered, showing only glowing feedback. Based on our experience, you are not getting the full picture when you read the listings. For the amount of money these homes command, expectations should be much higher. We would strongly recommend considering another rental company. You've been warned. Terrible consistent reviews on TrustPilot, Yelp and many other pages. The feeling is clearly unanimous and Twiddy clearly does not care.

The home was in appalling condition. The air reeked of must and mildew. Filthy blankets had to be…read morewashed upon arrival--completely unacceptable given the cost. Vents were caked with mildew, the bath mat was filthy, and dishes and cutlery had been put away wet and dirty. Dust covered the pendant lights and furniture throughout, triggering allergies for all of us. Absolutely zero effort had been made to maintain this property. The deck was riddled with rusty nails--my children were literally picking them up, an outrageous and dangerous hazard. The pool area was no better: the pavers around it were so scorching hot they became unsafe to walk on. We endured because of a death in the family, but this property was disgraceful. I would never rent again, nor would I trust any property under Twiddy's management.

My Mother takes my kids and I to NC every year.(we are so very blessed and thankful). We stayed…read morehere and had the best vacation. The house was amazing. It was very clean and had all the amenities. The pool and hot tub were much needed in that heat. My kids had a wonderful time as well(2 teenagers and 2 babies). The owner of the house is the sweetest lady and my Mom loves her. Thank you for letting us make unforgettable family memories in your house.

We've always liked a particular house, and have stayed there several times. We typically book…read morealmost a year ahead, too. The house has not been rented neither before nor after our stay this summer , so those unrented weeks have been disconted by almost $2000. We've been impressed with Twiddy as well, but maybe not so anymore. When we called to inquire anout the discount details, we were basically told"too bad". Not a good practice to penalize those who book in advance, and sub par service. Disappointing. Guess we've learned our lesson and will wait til the last minute for a different house, and perhaps a different rental company next time.

We booked a vacation with Twiddy. Our refrigerator did not work for 4 days! We called Twiddy and…read morethey argued each time. Customer no service!! We lost our food 2 times becuase of the refrigerator. Twiddy reps were very rude every time we called and have no stopped returning our calls. Never, never, not ever would I book through Twiddy again.

Sadly, Shore Details went out of business a few years back and existing reservations went to…read moreBrindley Beach. The first time all went well, we stayed at Surround Sound and the property was beautifully maintained. This past week we've been staying at End of the Rainbow. After reading all the terrible reviews I feel we got very lucky as the house and property are well maintained. The pool has not been cleaned at all this week and it's too dirty to swim in. I informed the rental agency and never heard back. I miss Pam and Shawna from Shore Details. They immediately addressed any and all issues.

Received an email the day before our fully paid reservation requesting MORE money. They said they…read moremade a "pricing" error. They didn't text or call me-just an email asking for more money citing the Errors clause. Completely unethical. We cancelled and rebooked with another company for less and a better stay I'm sure. When we stayed at a Brindley property in 2011 there were ants in the cabinets-didn't rent with them again until now.

I stayed at The Chesapeake with my work and their friends for a week getaway…read more This house is on the 4x4 beach and requires you to deflate your tires on a 4x4 vehicle (tons of fun)! Up one arrival, you notice the jaw dropping size of this rental/wedding venue! When you enter the house, you are quickly amazed by the giant double sided bar with a shuffleboard, fooseball table, and an electronic darts game. On one side of the room, there is a bathroom with three sinks and three individual stalls. Next to that, there is a makeshift gym (bring your own equipment). On the other side of the bar, there is an aquarium that looks into the theater with wall to wall surround sound. This floor connects you to the back patio/pool area. On the second floor, there is a chef's kitchen, a smaller kitchen, ginormous dining area, two patios, and a sitting room with a fire place. The third floor is the private honeymoon suite with a patio. This house has two wings with a first and second floor. All floors have a washer and dryer (4 washers and 4 dryers in the house total). There are 24 bedrooms in all and each bedroom had a full size bath, king sized bed, and a private patio overlooking the pool. Each wing has a bunk bed room sleeping 6 in each room. The back patio has two bars, two grills, two hot tubs, PLENTY of seating and lounge chairs, a ping pong table, a gated pool (about 5ft deep), and a large shaded area to host a wedding. This house is MASSIVE and apparently popular in the Outer Banks. Many of the 4x4 tours were stopping to talk about this house. This house is just a small walk away from the beach. This house includes almost everything you need. It has clean linens, towels, pillows, shampoo, conditioner, and lotion. It also has a full sized kitchen with 3 coffee makers, 4 dishwashers, tons of plates and silverware, pots/pans...it's fully stocked. All you need is food, body wash, laundry detergent, dishwasher detergent, paper towels, and maybe extra toilet paper as there is only one roll per room (though I did give everyone the idea to take some from the rooms that weren't being used). But that's not all! Don't no need to bring ice because there are a whopping 4 ice makers in the house as well as three refrigerators and two freezers. I can go on and on about how amazing this house is but I'll let the photos do the talking. And yes, there are wild horses in the beach!! It's a wonderful house if you can afford the whopping $29k for the week. Luckily, I was here for work and got to enjoy the beauty without spending a penny.

July 2017 The biggest positive was the space we had…read more Comfortably fit 38 family members (2 infants, 3 toddlers, 3 pre-teens, 5 teenagers, and the rest adults). There are enough 'spots' for those who wanted to play games or those who wanted to sit and talk. Don't be fooled by the pics on the realtors website, though. Those were taken when the house was in its prime...several years ago. It's run down and needs attention. First and foremost - a thorough cleaning. It's dirty, some appliances didn't work (restaurant steamer, ice machine inconsistent oven heat), furniture and carpet is stained and the tile around the pool is broken and sharp. There are several other issues, but all are fixable if they would tend to the house better. Might be ok if we were paying off season prices, but not worth 23k+ for mid summer. Good family reunion vacation - but many improvements are needed on this house - and that thorough cleaning needs to be done, pronto.

Quick notes - price is very high during the summer, and 4x4 is required to get to the house…read more 8/5/2015 Pros A lot of space for guests Beach side location Chance to see wild horses Pool and hot tub Lots of fridges Cons Plumbing-water looks and tastes like well water (we are from rural places around kansas so we know what it looks and tastes like) LOTS and lots of midges Midge corpses everywhere (from the first day we got there) Appliances are under expected quality Over all, I'd say that you might want to look at some other company that cares more about quality than just throwing a bunch of crappy appliances into a over the top house. 3 stars 8/6/2015 Something I just learned We have to put the towels back in the assigned rooms before we leave and we have to clean all the dishes "as part of the check out process". 2 stars 8/7/2015 As we've been staying here we have noticed a lot of bugs indoors. Sense the day we got here I didn't notice a lot of spiders inside. Even the photographer that we hired for my sister's senior pictures said "that is strange, there usually aren't this many bugs inside". 2 stars