Rented the carousel for my son's b-day party in September. Arrived 15 min prior to rental time as instructed. Was absolutely shocked to discover how hot it was in the building. The gentleman on-site indicated that he had not turned on the air conditioning and was planning to open all the doors to the building, as well as allow the public to attend my son's party since the doors would be open. I informed him that the event was private and I did not wish to allow the public to attend, and repeatedly requested the air conditioning be turned on. After paying $300 for the rental, plus a $40 deposit, I would of thought air conditioning and the option to have the event remain private would be included. In addition, I would assume heat and humidity would not be desirable conditions for the historic dentzel carousel.
Only 8 of the 9 tables included in the rental were provided to set up, and extension cords were not available as informed prior to the rental. After a tremendous amount of difficulty counting 8 tables (I wish I were exaggerating), the gentleman on-site determined there were in fact only 8 tables and eventually located the 9th table, as well as approximately 2 extension cords (despite being informed there were ample amounts of extension cords available).
After cleaning all of the tables (covered in crumbs, dirt) and rushing to decorate and set up accommodations for 50 guests, my family & I were dripping with sweat before guests had even arrived. I'm not sure the air conditioning was ever turned on despite multiple requests... regardless, turning it on after our arrival was never going to cool the building to a comfortable temperature. Given the fact that renters are only allowed to arrive 15 minutes prior to rental time, one would assume the building would be ready for guests with comfortable conditions and all provided rental items easily accessible.
Once a slight breeze began outside we asked that the doors be opened to the building, however, reinforced our wishes that the event remain private. Throughout the duration of the party, I noticed at least 2-3 large groups of families riding the carousel that were uninvited members of the public allowed entrance. This was disappointing to say the least, however, I wasn't going to demand the carousel stop & these strangers be thrown out... What's more concerning is that on at least 2 occasions my friend's 24 month old son was allowed to wander inside the carousel unattended!The carousel had not begun to run, however, the gate should of been closed at the very least.
At the end of the party we cleaned all tables, put all chairs away, threw away all trash, and swept the floors. The gentleman on-site kept demanding that the floors be mopped. I informed him that when I spoke to the woman in charge of rentals, Deb or Debbie, she explicitly stated that mopping was not necessary "unless something like a punch bowl was spilled and the floors were all sticky..." Since we only served water and food crumbs were swept, mopping the floor was not necessary based on the instructions I was given.
Despite no air conditioning, strangers allowed entrance to our private event, guests complaining about the lack of personal hygiene from the gentleman on-site, specifically offensive body odor, unattended toddlers being allowed to wander into the carousel, etc. - I had no intentions of complaining to carousel staff or writing a poor review. However, after discovering (on my bank statement no less) that I lost my rental deposit I felt it necessary to bring these issues to light. I was never informed that I lost my deposit, nor given a reason. I can assure you had I known I would lose my deposit after ALL of the issues we encountered during the event, I certainly wouldn't of bothered to clean & put away 9 tables, stack 50 chairs, throw away trash, sweep the floors, or clean anything at all...let alone send leftovers home with the gentleman on-site and his wife at home as a courtesy! Mind blowing... read more