I use this Autobell on a regular basis and they always do a great job, my only issue is the music…read morethey blast over the entire lot, you can't get away from it unless you walk substantially away, I wonder if all Autobell's do this, god forbid you are on the phone with anyone

Terrible! Blue shammy strip wrapped around my rear ladder rack and tore up my truck bed rail while…read morein the car wash. Spoke with Chase the manager and he explained he's never seen this before and won't file a claim due to aftermarket. I asked him if his carwash has cameras. He said yes. I asked if he saw the 2:30pm footage from Friday. He said yes. I asked him what he saw and he explained he only saw a cloth strip hanging from my truck. So this manager reviews the evidence with the torn shammy strip on my ladder rack but refuses to file a claim. RIDICULOUS! Escalated through their customer care and spoke with Divisional head, Nate Perrell. He wanted to know how to help. I re-explained, he said he stands by corporate policy not to cover aftermarket accessories. Albeit the damage is to my truck. He told me they're self-insured when I asked for his insurance carrier. I then asked for his TPA group who is licensed to handle their claims. He refused so I asked for his manager. David Reep, Director of Operations. Mr. Reep, Director of Operations called me and amicable conversation. He was disappointed the problem had escalated to his level, and saw this claim was not fraudulent nor was the A/M ladder rack system installed in a shotty way. He hoped his staff could have made the same determination. Claim settled for repairs to bed rail. I appreciated his time and attention. It's important to understand the term "bailment" and how it applies. "Overview of Bailment in North Carolina" In North Carolina, a bailment occurs when one party (the bailor, e.g., the car owner) temporarily transfers possession of personal property (e.g., a vehicle) to another party (the bailee, e.g., the car wash operator) for a specific purpose, such as cleaning, with the expectation of its safe return. This creates a legal relationship where the bailee assumes a duty of care to protect the property from damage, loss, or destruction. North Carolina courts recognize bailments in service contexts like car washes, repair shops, or parking facilities, often treating them as contracts for mutual benefit (benefiting both parties).Key Statute: While no statute exclusively governs bailments for services like car washes, N.C. Gen. Stat. § 14-165 (part of Article 24) addresses protections for bailors in rental or hire scenarios involving vehicles, prohibiting malicious or willful damage to bailed property (punishable as a Class 2 misdemeanor). This implies a baseline expectation of non-malicious care. Broader principles are derived from common law and negligence doctrines under N.C. Gen. Stat. Chapter 1A (Rules of Civil Procedure) and Chapter 99B (Product Liability, which includes bailors in certain contexts). Duty of Care: The bailee must exercise ordinary negligence standards--i.e., reasonable care under the circumstances. This is not strict liability (the bailee is not an insurer of the property), but failure to do so can result in liability for damages. For mutual-benefit bailments like a paid car wash, the bailee is liable for ordinary negligence, not just gross negligence. Read more inside the attached.

This Sam's Xpress location is remarkable. I'd say it's easily bolstered the economy of Waxhaw at a…read morehigh level. Every business that is going in around it will reap the benefits just by being in the proximity. I travel at least 20 minutes to use this location because it's clean, the attendants are focused, it's spacious, and it doesn't feel confined. I almost didn't want to review it because I personally feel it's a hidden gem. Sam's is always super affordable and the discount you get by purchasing your wash at the fuel pump is a great incentive, just like at all their locations. Highly recommended.

Wash your car yourself it comes out dirty no matter how much you pay. The kids with the hoses are…read moreutterly useless. They barely spray your car.

I went here for a quick wash. The kid there tried to give me the "hard sell" on a FORTY DOLLAR car…read morewash. Are you kidding me??? Pure unethical thievery.

this location has the friendly staff! I was greeted by Garrett, who was both kind and friendly. Jad…read moredid a wonderful job with my car once it left the wash cycle. That's why I drive to this location over other ones in the area!

I have monthly membership...have been to this site several times and each time I wait over 5…read moreminutes uses for my wipedown...that is part of monthly membership....today I finally gave up waiting to get my car dried after 10 mi utes...avoid this site like the plague....POOR CUSTOMER SERVICE

We stopped coming here over a year ago because the car washing experience was not very good. Did…read moreneed a car wash, so just for convenience, pulled in. For their top of the line car wash, Super Polyprocess, was $35.99. And, although better than past experience, the result was disappointing. At lease they are washing the rags used to wipe down interiors and do the window glass. However, they missed a number of spots, leaving the original crud on the glass. Come on guys! We have been doing further along Hwy 521 to Sam's. You get a gas discount if you get a car wash, the premium wash is around $15 and although you have to wipe down the car and do the windows, at least your car is looking good. We will not be using Autobell any more.

I really like Sam's as their prices are adjusted if you buy gas and their gas prices are not higher…read morethan what is asked for in other stations. Their car wash is thorough, but you do the wipe down and do your glass and tires. Surprised at the negative reviews. Not my experience at all. Give them a try yourself. Remember to bring some of those old bath and beach towels from home so you can do the vacuuming and wipe downs.

Absolutely One of the worst services I've ever experienced in my life. The site manager is…read moredisrespectful. None of the vacuums (work) whenever I'm there. And they never have enough vacuum spaces.

I noticed Andy go above and beyond for the car in front of me. He saw the gas tank cap was hanging…read moreout of the guys car. He made sure that was addressed and he really took his time with blasting off my car and the car in front of me before going through the wash. Just wanted to give Andy a shoutout, he takes pride in his work and I appreciate that.

Two of the workers David Emerson and kenneth were a great help for me today. They take their jobs…read moreseriously along with being there to help as much as they can. Two of the coolest guys I've ever met and i definitely plan on coming back. Along with this being one of the very few car washes that will accept muddy trucks. 5 stars for me

They did a great job, just forgot to wipe down the dash board when finished. Price was good as wellread more

Amazing job! They scheduled me within one day, and completely transformed the car I was about to…read moretrade. The job took longer than they had estimated, but the fee remained the same. Very thorough and professional - will definitely use them again.

I am so ridiculously impressed by the quality of service . I got an interior detailing on my brand…read morenew car which took a beating after this winter . I picked up my car and found that brand new car again down to the "new car smell". I will be back and will be spreading the word regarding this business . Just wow!!

Complete detail on my 2013 Ford F150 lariat. Looks and…read moresmells like it just came off the showroom floor.. Excellent Job.. Great Work..

Matt with Klas Premier Detail did an amazing job. His attention to detail is first class. He spent…read moreover eight hours on my car. Black cars can be tricky to get right. But, Matt takes the time to do it right. The result is a deep, mirror finish. Gone are the swirls, scuffs, and small scratches that come from everyday driving. Top to bottom, front to back, inside out... the car looks amazing. The leather seats look beautiful. The engine looks new again. Wheels, tires, trim materials, and lights all look fantastic. And, he's a personable and friendly guy to boot. You won't be disappointed with Klas Premier Detail.

Matt is First Class - top notch tools, grade A attention to detail, and he goes above and beyond…read more He spent 9 hours making my F250 look incredible, buffing out scratches, amazing!! Can't ask for more. I've already referred him to the neighbors that I care about.