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    Carolina Podiatry Group

    2.5 (6 reviews)
    Closed 8:00 am - 4:30 pm
    Updated 2 weeks ago

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    Ryan Foot & Ankle Specialists

    Ryan Foot & Ankle Specialists

    3.6(12 reviews)
    6.8 miBallantyne

    I am submitting this review regarding my recent service experience with Ryan Foot and Ankle,…read morespecifically related to office and billing processes. In April 2025, I visited the Ballantyne office to purchase a new set of orthotic inserts. This was my second purchase from this practice, with my first pair obtained more than four years earlier. My clinical experience was excellent. Dr. Glaser provided outstanding care, and I have no concerns regarding the medical treatment received. The issue relates solely to billing and administrative handling. I chose to pay for the orthotics out of pocket rather than submit through insurance. I made two payments: an initial deposit and a final payment at the time I picked up the inserts. In June, I received a bill indicating a balance of $585. The statement showed three-line items: two billed to insurance and one reflecting my self-payment. After reviewing the statement with the billing company, I was informed that the charges were coded incorrectly and required correction by the office staff. I contacted the office twice to explain the issue. After the first call, I believed it had been resolved; however, I received another bill. I called again and reviewed the charges line by line. On July 12, 2025, I received a voicemail from April (which I still have) confirming that I did not owe any balance. She apologized for the lack of progress, stated that the billing manager was addressing the issue, and confirmed that all outgoing statements would be stopped. Based on this communication, I believed the matter was resolved. On December 10, 2025, I received a notice indicating the account had been sent to collections. I visited the office during normal business hours, but the staff was unavailable due to doctors being in surgery. Subsequent phone calls on December 18, January 13 and January 16 resulted in incorrect extensions, redirection to another location that could not assist, and missed opportunities to resolve the issue. I did speak with a staff member named Cristina, who was polite and attempted to help but was unable to resolve the matter. I also contacted the collections agency multiple times. They reached out to the office, and I was later informed by Jamie that there was no record indicating the issue had been resolved. This billing issue has been ongoing since June 2025. Despite multiple phone calls and an in-person visit, the error has not been corrected, and I have not received follow-up communication confirming resolution. My concern is not with the quality of medical care, which was excellent, but with the administrative and billing processes that led to an unresolved error and an account being incorrectly sent to collections.

    Back again. They have a new location (since my last visit anyway). It's still as pleasant as…read morebefore. Even though I don't want to have to get a cortisone shot regularly, it's my "favorite" medical facility to go to. I don't dread visits here like I may at some other medical offices. Dr Glaser is super nice and doesn't rush with you. I don't feel like just a number or that I am being pushed out the door.

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    Bukie Adefabi, MD

    Bukie Adefabi, MD

    1.0(2 reviews)
    8.8 mi

    I went to see Dr. Bukie Adefabi, "MD" in September of 2019. I have pain in my big toes due to…read moreformer injuries. She didn't even LOOK at my toes and told me to go see a podiatrist. I told her I've been to see a podiatrist and they did nothing to help. I needed to see an orthopedic surgeon but got no help there because they wouldn't even see me due to what her office said about me. To make matters worse, I have a Thyroid condition that I have to be on medication for daily. Dr. Adefabi had my blood drawn for tests but never sent in a prescription and now I'm 36 hours in without my medication. They're scrambling now to get it filled. What is really troubling to me is that she also had blood tests done on my cholesterol. She received that information that mine is high but she never contacted me. I saw the results in the paperwork mailed to me and had to call her office to ask what I should do. It's so unprofessional that it's amazing to me that there's an "MD" behind her name. Where did that come from?

    Definitely do not see this doctor if you have any kind of chronic condition. She refuses to treat…read moreme because I'm a Type 1 diabetic (the autoimmune kind that you get as a child). I came to this office as a new patient in Sept 2018 and was never told my diabetes would be a problem. Only after multiple denials of prescription refills which put my life in imminent danger did I finally discover this unofficial policy of "no diabetics." And it took about 10 different phone calls and an office visit to finally get her to admit that they don't like treating diabetics in this office. Sorry you don't like prescribing insulin - I guess I'll just die then???

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    Carolina Podiatry Group - podiatrists - Updated May 2026

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