I chose this auto body shop based on strong reviews. While the quality of the repair itself was…read moregood, the overall experience was challenging due to pricing, communication, and scheduling issues. Communication was responsive at first but declined significantly after the car was dropped off. Texts and emails about the repair timeline and rental car coordination often went unanswered, and my name was repeatedly misspelled despite being originally correct in their system. I was explicitly texted that my car would be ready by 4:00 PM on the scheduled pickup day, and the rental car company was notified as well. When I followed up later that afternoon due to no confirmation, staff appeared confused that I believed the car was ready, despite the prior message and the rental company being informed. I did not receive clarification until right before close, when I was told the car was not ready due to a missing mud flap. This message arrived to me on a day they closed at noon, which prevented pickup Friday and now created an issue for pickup altogether for me since I was leaving town Sunday and they aren't open weekends. I was told Monday the vehicle could not be held, and my boyfriend went out of his way to retrieve it. Approximately 2.5 hours after the car was picked up, I received a message stating that the remaining parts (mud flap and step pad) were available, which was confusing given that the vehicle had just been released and the urgency of pick up while I was out of town. The final cost exceeded $5,000, which felt excessive compared to the insurance estimate of $1,029, even accounting for differences. They did offer to complete the remaining work at my house, which I appreciated, but scheduling proved difficult due to delayed responses. Communication only resumed once I agreed to bring the vehicle back in myself. Positives: the repair looks good, the car was cleaned and waxed, and the automated phone system was convenient for scheduling. Overall, while the workmanship was solid, the high cost, inconsistent communication, and scheduling issues made this a frustrating experience. I would not return.

Update: I got my car back on Wednesday, by Friday the check battery light was on, today my car is…read moredead. Thanks a lot, Mackin's. Please, folks. Do not take your EV to this place. They are way too expensive to have people who don't know how they work or how to treat them to be handling them. Huge mistake on my part.

Dealing with Si's was a great experience…read more Our Audi had some fairly minor damage due to an RV driver that misjudged his turning radius and took the paint off the rear bumper of our car. He wanted to pay for it himself and I agreed (although I did get his insurance info also). I took the car three high rated repair shops, including Si's. I had very favorable opinions of all of them. Even though they all use software programs, Si's came in substantially less than the others (different program). I verified that they could do it for this, with the same caveat that all of them had; the Audi bumper sensors may need to be re-calibrated, at a several hundred dollar additional amount. I let the guy paying for it review the quotes and he agreed to go with Si's. He was also informed about the possibility of additional charges. The other driver took a check by and I took the car in to be repaired. It was determined that the sensors needed to be re-calibrated. The other driver balked at this and didn't want to pay. Si's was great. No pressure on me. They told me work out what I needed to and they'll wait to hear back. The other driver did agree to pay and took the money by and I got the car back very soon after. The work was perfect. There is no way to see where the paint was damaged and the sensors all worked great. I cannot recommend Si's high enough for working through the issues and doing perfect work. Everyone I met or spoke with was super friendly and helpful.

After my dad accidentally backed into my driver side door, I needed to have my door replaced. After…read morehoping it was just a cosmetic issue, Kraig informed me that it was truly a safety issue, and explained that without repair, a front-on collision could cause the door to fracture into me in the driver seat. It was an easy decision to suck it up and take the insurance hit. While their quote was higher than the other I had gotten, their reviews blew the other shop out of the park. I was glad my insurance company allowed me to choose my own shop. Kraig was patient with me, having never been in an accident, and never having to make an insurance claim. He worked closely with my insurance company to make the whole process seamless. I dropped off the car and was able to get a free loaner car from the shop. This was a HUGE help! The duration they needed my car was quoted longer than the other shop, but they got my car back to me well before the overestimate. In addition to fixing the issues, the car was provided to me cleaner than it was when I dropped it off and they gave me chocolate . Very happy with the service provided and would recommend this shop to others.

Let's face it, the cost for new/used vehicles are currently overpriced and the interest rates don't…read morehelp either. My 2003 Dodge Dakota was starting to show signs of wear with the clear coat peeling away from the hood. I also had some dents on the tailgate and rails as well. With this being said, I decided to have my hood repainted and body work prepped for a new sprayed in bed-liner. I called around to a few shops and it seemed that they weren't interested in doing this type of work, since it wasn't an insurance claim. I was shocked to learn this and kept looking. I was very happy I found Kaled NW. Benjamin and his crew answered all of my questions and didn't hesitate to provide me with an estimate for my needs. Once the work was completed, I was blown away from what my truck looked like then, compared to now. It's a new truck! The attention to detail and customer service is outstanding. I'm certain once you speak with Benjamin and provide the details needed for your vehicle, you'll have the same experience I had. Give them a call and schedule an appointment. You'll be glad you did.

They contacted me following a Yelp service request. I was asked to provide photos of the vehicle…read moredamage so the could provide a quote. I received an acceptable quote and scheduled to bring it in. It was inspected by the owner and said there was more work than anticipated and will cost more than what was quoted. Understand that I didn't disagree with the owner, he explained very well what needed to be done, how much work was involved and was very fair in the cost. But this was just a work truck and the damage didn't interfere with the operation and didn't look too bad. I just didn't see investing much in an older truck. Bottom line is, don't rely on an online quote but I would still consider Kaled. They appear to be a very reputable company.

This is my third time taking my poor car to Professional Auto Body & Paint and once again they have…read moretaken amazing care of myself and my car! This time around someone hit my car (in the same spot the previous person did) attempting to park their own car, they caused damage to the quarter panel and bumper. Professional Auto Body & Paint took my car in immediately despite most shops having several week wait, Nancy helped me through the process of calling to make a claim and continued to deal with insurance side throughout the time my car was being worked on. State Farm was the other person's insurance and since they accepted fault we went through theirs, insurance was extremely difficult to deal with for both the shop & myself, but Nancy continued to advocate for myself and my car to ensure the repairs were completed within time frame and completed with quality work. Thank you again Professional Auto Body & Paint!

Amazing service from start to finish! My car needed a repair on the front bumper and a paint…read moreprotection film replacement as well. My car came out looking brand new, and the team at Professional Auto Body & Paint went above and beyond to ensure every detail was perfect. Communication was excellent throughout the process. I was updated every step of the way of my car repair. They even finished ahead of schedule. My car even got a complimentary car wash! Without a doubt, Professional Auto Body & Paint deserves every bit of this 5-star review and more. From the moment I walked in, I was impressed by their professionalism and dedication to customer satisfaction. The staff greeted me warmly and Brownie the shop dog, listened attentively to my concerns and provided a thorough explanation of the repair process. It's clear that they value integrity and strive to build long-lasting relationships with their customers. Highly recommend for anyone needing top-notch car repair!

My experience with Gerber Collision &Glass on Cully was positive from the beginning , during and…read moreconclusion. They kept me updated throughout the process and delivered the vehicle to my residence on time. I would highly recommend them for all your needs.

Quality service, great communication, and employees that proudly stand behind their work. Thanks…read morefor getting me on the road again!

I just had an absolutely excellent experience at KC Halsey Collision. Kim, who's the real deal,…read moreclosely guided me through the process of repairing two cars damaged in my house fire. On one he found, on his own, damage I had largely missed and argued with the insurance company to get it declared a total loss - eliminating the money he would have received repairing it. The other was returned so new looking I was astonished, even to the point of fixing for free numerous dents, chips and gaps that went beyond what the insurance paid him to do. Go there now!

I had my Toyota Corolla fix there and the service was superb and the time it was stated that the…read morerepairs was going to be done was done on time. I had a pre estimate price and the repair came back below what I was quoted. I'm very satisfy with with the work and pricing which was very fair and I will definitely recommend K and C auto Body to all my friends and family.

To avoid any potential issues, please ensure that you provide a written list of the necessary…read morerepairs for your vehicle, rather than relying on verbal communication. Failure to do so may result in additional costs and time-consuming rework. I experienced this inconvenience firsthand when I brought my vehicle in for minor repairs, including a dent and scratches. Despite my vehicle being in good working condition, the repairs ultimately caused malfunctions in my electronic key prompts, door locks, and keyless entry system. It appears that an issue arose during the disassembly and reassembly process, which affected my vehicle's electrical system. Although the service center claimed to have consulted with an electronic IT specialist, they were unable to diagnose the problem. We were advised to seek assistance from my own purchase vehicle shop, with the possibility of reimbursement if the issue was deemed to be the service center's responsibility. However, this would necessitate my assumption of responsibility for rentals during diagnostic time, incurring several hundred dollars in out-of-pocket expenses for diagnostic services, excluding the cost of repairs. I now still driving my vehicle unfix. I'm thoroughly disappointed with the outcome, which has created a new problem following the initial repair. The one positive aspect here is the expediency of the repair time.

Front damage to my car from a minor accident. Just picked up my car from Fix Auto and I'm so happy…read morewith the work they did. Professional and thorough. Highly recommend.

What a great experience we had at ATC Auto Body. They repaired damage to our 2024 Honda CRV after a…read morescrape with a carport post. The repair required body and paint work. When we picked up our car, it looked brand new, and they had even vacuumed the inside. Owner Dien is a great guy and his colleague Brandon gave us professional, prompt service at every step. We received a fair written bid the same day we stopped in, scheduled the work for that week and it was completed on time and on budget. Plus, they gave us a 3.5% discount for paying our bill in cash. We will definitely use this company again if we need body or paint repairs to our cars.

I had a very troubling and frightening experience at this property. I parked in the lot next to…read moreMilwaukee Lumber, assuming it belonged to the same business because there was no clear signage indicating otherwise. When I returned, my car had been intentionally blocked in by an employee's vehicle. At first, the employee claimed the car wasn't his, but I later saw him move it--only after I paid him, because at that point I felt scared and trapped. The employee confronted me and told me that the tow truck was already on the way and that unless I paid him cash immediately, my car would be taken. He initially demanded $150, and I only managed to get him down to $100 because I was panicking. He refused to move his car until I paid. This did not feel like a legitimate parking enforcement issue--it felt like intimidation and coercion. For clarity: The employee told me directly that if I didn't pay him cash on the spot, the tow truck would come and take my car. I want to be clear: if I had knowingly parked where I wasn't supposed to, I would understand receiving a real citation or being towed through proper channels. But being blocked in, pressured for cash, lied to, and threatened with towing felt extremely inappropriate, unsafe, and unprofessional. I was genuinely scared. This was an upsetting and alarming experience, and it could have been handled in a completely proper and respectful way--but it wasn't. I believe others should be aware of what happened before choosing to interact with this business. Please see the photos below of the Cash App transactions showing the payment I felt forced to make. Given how serious and predatory this felt, I honestly think the news and local authorities should be aware of this behavior.

***** Five Stars to Burnside Collision, which I highly recommend if your car needs body work. My…read more12 year-old car had an unfortunate scrape with a concrete parking block which it lost resulting in the shredding of my fender liner, breaking of connectors that held the bumper to the left front side panel, and the dislodging/breakage of one fog light and one headlight washer. The first two places I took the car to wanted well over $2,000 to repair the damage largely because of the cost of replacing the fog light (which I've never used) and the headlight washer which I didn't care about (I didn't even know I had one and can wash the headlight by hand). Burnside Collision understood that I didn't want to spend one-quarter to one-third of the value of my car to repair relatively minor damage (the car still ran fine). They installed a new fender liner, reattached the fender to the side panel, put the dislodged fog light and headlight washer back in place (albeit non-functional) for less than $400. They even gave me a free car wash that was the equivalent of detailing the outside. And the work was done in one day once the part came in. They understood what I needed and wanted and charged me a reasonable price for the work. I highly recommend them to you.

I can't say enough about my positive experience with my interaction with George and his body repair…read moreteam with my bumper repair, re-installation, and headlight lens restoration. George was very knowledgeable, provided up-front cost options, and suggestions. No short cuts in the repairs in maintaining vehicle safety. All of this performed at very reasonable cost by a great group of guys. Would use their shop again, in the event, of any future auto damage.

Great service and they're great with dealing with different insurance companies. Got my repairs…read moredone and car back within a week.

These guys are great people, they will do everything necessary to make sure you feel taken care of…read moreand make sure you are happy with your car. They had a very family like feel the entire step of the way. It felt like they legitimately cared, like you called your uncle for help or something. My wife was rear ended on the 84, the other driver was at fault. ACP came and towed us to their shop and they were very nice and helpful during the stressful situation. Their communication was excellent the whole time. Their quality of work is spot on. I was there when they opened one morning and all the guys showing up seemed happy to be showing up to work... The shop might not look super impressive on the outside but it's filled with great people who do good work and care about their customers, it's an increasingly rare thing these days. I would recommend these folks to anyone.