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Carolina Endoscopy Center

3.0 (2 reviews)
Closed • 7:00 am - 3:00 pm

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Carolinas Imaging Services Ballantyne - Waiting Area

Carolinas Imaging Services Ballantyne

3.4(10 reviews)
3.0 mi•Ballantyne

Went here for a CT chest scan on Friday, April 17th. I checked in with "Tita" who I'd previously…read morespoken to on the phone, and she is delightful-- cheerful, warm & very professional. Can't say much about the tech or "nurse" who conducted my scan. I had to ask nurse 3 times to move the pillow so it supported my head, not my upper back (which had me gagging). She told me at a certain point she would give me a shot of contrast, and when she did it really HURT -- she is no Phlebotomist! I developed a black & blue mark at the site, and it's still sore four days later! Tech asked if was allergic to iodine, and I didn't really know but told her I was allergic to shrimp (lots of iodine). Tech said they had a "way around that, whatever that meant. Also, I had the impression the tech would be communicating with me throughout the procedure. Instead, there suddenly was this pre-recorded LOUD male voice barking "breath in, hold breath, breath out, breath. . . .";, i.e. no human contact. Thankfully the scan took only 5 minutes -- a LONG 5 minutes! When it ended the tech wheeled me out to the waiting room where my husband was. I was given no piece of paper with what to expect after receiving the scan, especially that contrast dye! I had to do all the post procedure research myself on-line, and that's where I found out why I was so horribly exhausted, stomach aching & dizzy. Making matters worse, I called yesterday to ask who would be reviewing my results there. This receptionist (named Adrienne) bluntly answered "I don't know". I asked her if she could find out, and her answer was "All I can do is print out your results, and you can come pick them up, bring your ID. I just wanted off the call and to see what she printed. Husband stopped there to run in to get them a couple hours later. He forgot her name, but one receptionist was not there (I'm guessing Adrienne). He said to Tita there should be a printout of my CT results for me (he brought my I.D.). Tita looked everywhere for them, there was no printout to be found, so Tita printed them. If it weren't for Tita I don't think I'd have a positive thing to say about Carolinas Imaging Services, Ballantyne!

I recommend this Imaging center. The receptionist to the Dr office...all were friendly & cared…read moreabout me. I had a great PA & Dr take care of me.

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Carolinas Imaging Services Ballantyne - Reception

Reception

Carolinas Imaging Services Ballantyne - Waiting area

Waiting area

Carolinas Imaging Services Ballantyne - Check in

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Check in

Charlotte Radiology - Ballantyne Breast Center

Charlotte Radiology - Ballantyne Breast Center

2.5(8 reviews)
2.2 mi•Ballantyne

The worst front desk receptionist I have ever encountered. You stand there expecting a greeting…read more She stares at you. Does not even say "hi checking in?" Just a blank stare. "Hi? I have an appt." Still staring.... Ok??? She actually says "I don't know you? You're supposed to say your name" SHE ACTUALLY SAID THAT... I say "did you ask my name??" I will NEVER EVER EVER EVER return to this place. You already have anxiety because your boobs are about to get pressed into a machine. The words "mammogram" & "breast cancer" will scare easily. Please be kind to your customers. Get rid of this receptionist if you haven't already. What a monster. No "have a nice day" upon leaving either. She just exists behind that desk. Will add: Radiologists were lovely. But I'd go to another place simply because this front desk rude woman sets the whole mood for the appt.

The radiologists are fantastic, and I would have given 5 stars based on their care alone. However,…read morethe front desk staff brings the experience down. When you walk in, there's no acknowledgment--you're left standing at the counter while they chat among themselves. A simple greeting would go a long way. Their attitude comes across as if checking patients in is an inconvenience rather than understanding that patients are the reason they are employed. Professionalism and courtesy at the front desk would greatly improve the overall experience.

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Charlotte Radiology - Ballantyne Breast Center - The waiting room

The waiting room

Charlotte Radiology - Ballantyne Breast Center
Charlotte Radiology - Ballantyne Breast Center

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Carolinas Imaging Services South Park

Carolinas Imaging Services South Park

3.0(7 reviews)
4.6 mi•SouthPark

Had a 7:45 am appointment and arrived around 7:30am. to complete some paperwork. Pretty easy…read morelocation to find. They have a parking deck where visitors can park in. I came for an MRI, which was located on the first floor. They do have a directory where you can see exactly where you need to go. The receptionist was polite and explained everything in detail. Gave me the paperwork to fill out. As soon as I was done filling out paperwork, they immediately called me back. Had to change into scrubs and then was sent to get the MRI done. I had never gotten one done before, and this was definitely an experience. The tech did take her time and explained the whole process to me. What to expect and what to do. No complaints and everything went very smoothly and efficiently.

With two recent visits, one for an Utrasound, the other for a Catscan, I cannot say there was…read moreconsistency between both appointments. If I would rate this Imaging center only on the Ultrasound appointment, it would be a 1 star review. 30 minute delay in the waiting room and rude staff. However, my second visit for the Catscan was a completely different experinece. From check in to post exam the staff and explanation of things was great. So, I figured I'd average the two appointments and give them three stars, but I really think they might be a two. The staff needs to work on being a little more patient with questions, and not so rude, and if they are running 20 - 30 behind I think they should tell patients upfront, as I scheduled this in between meetings, so would have been able to call someone and move things around.

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Carolinas Imaging Services South Park
Carolinas Imaging Services South Park
Carolinas Imaging Services South Park

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Carolina Endoscopy Center - diagnosticimaging - Updated May 2026

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