I genuinely can't say enough good things about Dr. Oliver. From the moment I stepped into her office, I felt completely at ease--which is saying a lot, considering how anxious I usually am about dental visits. Dr. Oliver is incredibly caring, patient, and gentle in her approach. She always takes the time to explain what she's doing and checks in to make sure I'm comfortable throughout the entire appointment. It's clear that she truly cares about her patients, not just as clients, but as people. Her calm and reassuring presence has completely changed how I feel about going to the dentist. What used to be a dreaded task is now something I approach with confidence and peace of mind. If you're looking for a dentist who is not only skilled but also genuinely kind and compassionate, I can't recommend Dr. Oliver enough. She's a gem! read more

Came to have a filling replaced 5 months ago. The work was poorly done and caused me pain sensitivity for 5 months until I went back to my old dentist and hour away in order for it to be fixed correctly. The staff AND Dr Brooks were extremely unprofessional. The equipment wasn't cleaned properly and I got TWO canker sores on the right side of my tongue that lasted for over a week! I don't know if it was because the "Dr" used unsterilized needles or because she put the numbing agent in my tongue. I filed a reimbursement with my insurance company because the work was horribly done. In my first appointment, I was told by one of the assistance that the doctor comes in drunk and the same assistance said she often drinks on the job. I was told the doctor was under investigation for filing fake claims and then the assistant went so far as to show me ALL the names of former patients who filed claims against the doctor. Um, ma'am that was an egregious breech of HIPPA! I was told the it was unknown when the doctor would return because of this. Turns out, when I went back to have my crown fixed, she still hadn't returned but was there a return date. It's soooo much more that happened during my few visits but after my 3rd time going to have this issue fixed, the doctor still wasn't back and nobody was there to work. NOBODY! They have a temp dentist who's only there once a week. Oh, and they never sent for my permanent crown on the day i got my temp crown so I had to wait for a month with a temp crown on. BOTH were trash!! I'm not even close to finished with their asses. Rest assured, I'll get my money back. Fuck this place! It's horrible and I wish I would have done my research first. It'll probably be closed down soon anyway. You've been warned! If anyone from this office reaches out to me, it better be with your lawyer and a monetary offer. read more

Everyone here is amazing. I walked in and was quickly seated, and my pictures were taken. Kristina was a doll--so sweet. She took care of me and made me feel comfortable every step of the way. Dr. Brooks broke down different ways to improve my smile and the health of my teeth. I felt like I was being treated like family. I'm actually looking forward to my next visit. read more

Dr. Brooks did dental work without submitting a claim to my insurance company first. She started detailing the work to her dental assistant and then proceeds to do the work. After I submit the bill to the insurance company I'm told the work was never approved. So now I'm responsible for over $1200.00 in dental work. I am on a fixed income. Her office doesn't care they did the work and they expect to be paid. PLEASE don't let her touch your mouth until you know in advance if the work is approved. read more

Dr. Oliver is a very caring dentist. She makes sure you're comfortable during your procedure and answers all questions that I asked. Her dental work is great. I didn't feel anything during my extraction. I've recommended her to friends and family. read more

Dr Carol J. Brooks is the right dentist for me. I needed a lot of work done. And I needed more than one visit. Dr Brooks started the work with a really good plan. After the first visit, I could tell that I was going to feel good about myself again. I was very impressed with her and her assistants. read more

Been coming here for years! Highly recommend this office. The staff is always so sweet and caring. Making, rescheduling, and checking in for appointments is always smooth and easy! I've gotten regular cleanings, cavities filled, X-rays, and more! Thanks Dr. Brooks & the team for consistent amazing & caring service :) read more

Dr. Brooks is a gentle & patient dentist who I highly recommend. I've experienced a thorough consultation that educated me to achieve optimal dental care from her, which gave me confidence. As a result, I no longer have a phobia due to her decades of experience and passion of quality health care. She provides exemplary customer service with a Ms. America smile. I immensely love and appreciate her safe space in her calm environment. All The Best! Dr. Kerri Jones, Ed.D. read more

What can I say.... From the very first start scheduling an appt went so smooth. I was told I can come in the next day. The staff there are amazing! They are very friendly they make you feel at home. The place it self feels cosy. Not to mention Dr. Brooks. Is super professional! She loves what she does. She is very friendly, kind & super gentled during the exam. She makes sure you are not in pain and if you feel any discomfort she will stop... overall she's someone to come if you are in the area. Good luck :) read more

Best dentist I e ever experienced, she's patient with me. I'm the worst when it comes to numbing the gums she does the shake and topical , small amounts at time until the area is completely numb and ready for the procedure. Highly recommend read more

As soon as you walk in you are greeted , front desk is helpful and friendly . Dr brook explains dental work needed throughly . Good prices

I'm about to have a midnight snack and just realized my lower left second molar, tooth 18, doesn't hurt anymore. It hurt for a while. Whenever I tapped that tooth with a spoon or chewed I felt pain. I just did that, while eating cereal, and it didn't hurt at all. The mesial side hurt. It felt like she was fixing the distal side. So, honestly I thought she misunderstood my pain. But she didn't. She fixed my tooth without hurting the painful side. She injected the aspirating syringe correctly on the first try. There was not any blood in the syringe. She works fast. She's respectful to patients time. While getting prepared with me. She excused herself because she had other patients. So, she can't talk all day. I have always loved when she's running late. Her staff calls to see if you'll come later or reschedule. I do prefer to wait two hours at home than in an office. Her hygienist, Nedra, is great and knows everything. I thought I was jealous of Nedra but I think I'm more envious. If I was jealous I'd hate her. I like her. I think she should be a dentist. The new guy is very nice and polite. She is 100% better than "Western Dental." Especially the Inglewood location. Their commercials are false advertising. Don't fall for a celebrity saying it's great. ITS NOT! She takes "medical." read more

Carol Brooks, DDS - Patient - General Dentistry Near Me - Inglewood, California

The customer service at this office is horrible! I called to see if I could make an appointment and I have Medicare Insurance. I actually found this office based on the Medicare Provider list. A male answered the phone and when I asked him if they accepted Medicare. Before he could answer, I hear a female yelling "no" with an attitude. Then the male stated to me "no ma'am" and promptly hung up without giving me the opportunity to respond. If this is the type of service you get on the phone I can't imagine the service you would get if you actually had an appointment with them. Clearly, they aren't looking to help people! read more

This place is horrendous. Had Medi-Cal and found it on their website. Called to make an appointment and Dr. Brooks herself answered and scheduled me. Told them I had Medi-Cal and gave my ID number. When I got there, I was early. The place was rundown and gross inside and outside the office. The receptionist told me I had come on the wrong day. I said I hadn't, since I had other appointments on the day she said I was supposed to have come, and I wouldn't have double booked myself in my own calendar. Regardless, I asked her if I could still be seen that day, because if not, I'll need to leave. She said she couldn't tell me, and everyone is at lunch, and to fill out some forms. I waited an hour. Finally someone left me in an exam room for a while and then told me I didn't have Medi-Cal dental! I definitely do, since I used their website to find this office and spoke to Medi-Cal shortly before. I told them I wanted to call Medi-Cal so they'd believe me, but they didn't want me to. I was on hold with Medi-Cal and they were telling me I couldn't talk to them. Dr. Brooks came in the room and yelled at me and told me to leave because she had another patient. I told her I had scheduled with her personally on the phone, and she didn't know what to say. She was very angry though and gave me a paper that she said showed I don't have Medical-Cal dental coverage. I told her she was wrong, and she laughed at me. I have a disability that causes me pain when I am under stress, and I was in a lot of pain while she was yelling at me. Then she left me in the room alone again for a long time. I finally asked the receptionist what was going on, and she didn't know. I asked for my paperwork back, but they gave me a copy, not the real papers. I told them I did have Medi-Cal and to not bill me for the visit at which no treatment was performed, and that I felt I was treated very badly. I immediately called Medi-Cal afterward, and they confirmed to me that I did have Medi-Cal dental coverage (again) and that the paper that Dr. Brooks gave me said that. She just didn't know how to read it or was confused (or lying). They told me I could report Dr. Brooks to the dental licensing board, which I did immediately. They are currently investigating her. I feel extremely badly for anyone who goes to her office and doesn't know their rights or is too scared to stand up to her and her staff. Note to Dr. Brooks and staff: Don't even try to defend yourselves on Yelp and retaliate against me. It's not a good look. Save it for the dental licensing board and/or whatever other agencies are investigating you/making you give refunds. read more

She is wonderful. Never overbooks. Very friendly. She saved my life. Six months ago "western Dental" would not complete my crown on my root canal. I went to Dr. Carol Brooks. She fixed my tooth the same day. Not one month later like "Western Dental." She cares about her patients teeth. She takes "Medical." Her staff is very friendly and professional. Nedra is very friendly. Great customer service. "Western Dental" horrible customer service. love her. Thank you read more

A very poor run dental office always staff changes,issues with equipment,over charging for deep cleaning,weak examination skills. I had two people who recommended this dental office they both had problems and left. I had an existing crown damaged on a deep cleaning visit and it seemed like their solution was super glue,what followed was a visit to a real dentist for extensive work and cost.The X-ray machine wasn't working on that visit. If all your equipment is not working you shouldn't take patients,they can become victims. I should have dump them two visits ago. I tried to do business in the neighborhood and got burnt. read more

She an amazing person & does great work. Please go Inglewood residents and all. She is the best around!!!! read more

Absolutely Horrible service. Went in to have an old silver filling replaced with white filling only to have the filling fall out months later and they took no accountability. Blamed it on me of course and expected me to pay over $400 for another xray, exam plus filling replacement. No discount or compensation was offered. If i need to do this entire procedure over & pay full price I may as well go somewhere else. read more

Dr Brooks is and excellent dentist.The quality of care is exceptional.Her staff is detail oriented as she demands nothing less than your best efforts which allows the patients to feel comfortable and safe in the care of these professionals. read more

Dr. Carol Brooks has great chair side manner and professionalism. If you get a bit anxious, like I do...she is the go to. She is patient, has a bubbly personality, but most of all she is highly skilled in what she does. I drive approximately 125 miles round trip, and she and her staff are worth every drop of gas! Great atmosphere...as well. read more

Made an appointment at 840am on a Monday morning and had to miss work because of it -- finds out that they were closed that day? Did not have a sign on the door or anything and I had called several times and even said to return my call but received nothing. I wish I had a better experience but lesson learned and I'm off to a new dentist! read more

We scheduled appointments online and when we went in they said they don't do online appointments! Our names weren't on the system for the day. The girl acted like she didn't even care either! Why have an online system if you guys do not use it !! People like me who are too busy to pick up a phone and call, rather take two seconds and set it up online! You're losing business If I could give it no stars I would read more

Made appointments online for a first time visit on my day off of work. Came in on the day of appointment and there was no record of me at all. I'm confused because I went straight through the website and had my appointment slip printed out . Going to this office was a joke it really wast of my time. The lady @ the front desk was not helpful at all. Felt like she was mocking me when I was trying to explain. read more

Dr.Brooks does outstanding dental work! Truly one of the best and painless experiences I've had in my entire life! This is my primary dentist i go for cleansing, check ups, etc. Her dental assistant Kristina does fabulous work also! 10/10 TOTALLY RECOMMENDED read more

Dr Brooks and her staff are excellent! I've been a patient of hers fo over 10 years. She is such an attentive, kind, knowledgeable and passionate doctor. She makes me feel like family. I love her! read more

Dr Brooks has been my dentist since I was a young girl! She still gentle with me like she was when I was a child. She is light handed with needles and very cautious when working in your mouth. I feel safe and I know she will do a great job. She is truly the best. I recommend her to anyone who wants a kind, genuine and sincere dentist :) read more

I hate giving bad reviews especially for minority owned businesses, however my experience with Carol Brooks DDS truly warrants it.I last visited the office in Sept 2019 after numerous visits to replace a lost tooth, I have insurance so once a treatment plan was created insurance indicates what they cover I pay difference and get my tooth. Simple?! Nope all I received was a run around and a bill in May 2020. Did not receive ANY bills until May when office is closed due to COVID. Office provided NO SERVICES NO TREATMENT NO TOOTH but billed me $665. Can't speak to anyone only addressing emergencies but SOMEONE is sending out bills. So disappointed! read more

It's very hard to find a good dentist. I was referred to Dr. Brooks for a checkup and a cleaning. Her office was able to accommodate me with an appointment and got me in and out in a timely fashion. Her office is clean, her staff was exceptionally nice, friendly and displayed professionalism. Dr. Brooks was awesome! She is very nice, caring and was sensitive to my needs. She made me feel comfortable while in the dentist's chair, (the scariest place on earth) and she is definitely a dentist that I trust and would highly recommend. Thank you Dr. Brooks! :) read more

I had a great experience in Dr Brooks office today. Dr Brooks and the staff were really great and friendly. It's always great when a dental office has a positive atmos read more

Not a very good experience during my time as a patient (less than a year). Worst incident was the crown she put on that came off 4 times; after the 2nd time it was recemented I found another dentist. He ended up having to do a gum procedure in order to replace the crown which had not been done correctly. I filed a claim and received a refund. I would never recommend anyone to her office based on my experience. read more

I've been going there for a year now and her service is consistently great. My best friend goes to her. And her mom goes to her. My coworker and her daughter go to Dr. Brooks as well. Gentle gentle gentle dentistry ! read more

Dr Brooks is awesome , Great customer service and was able to get help immediately for all my dental concerns. All staff is willing to assist will any questions or concerns . Go to Dr Brooks for the best dental care read more

Dr. Brooks is extremely professional and very welcoming and patient. I trust her with my myself and my children.

What can I say? This is a professional and family environment. Each and every visit is a professional and welcoming one. I look forward to each and every visit. Dr. Brooks and her staff make me feel welcomed and greet me with warmth consistently. If you have a fear of the dentist and want to be cured, get to this office quickly. You will receive a divine touch of care that will ease your fears and worries. Dr. Brooks is an individual who has been given a gift that helps people smile both inside and out. Her peaceful attitude and motherly demeanor make her a 5 star healthcare provider. read more

I have been coming to Dr. Brooks for over 20 years. She is hands down the best dentist in Los Angeles. I have recommended everyone from friends to my gardener, to seek her services. The staff is fun and helpful, the office is clean and smells good and everything is explained to you so there is no fear or confusion. Dr. Brooks is always upbeat and greeting you with hugs. For dental chickens this is a plus for you. :) Appointments run on time, and scheduling is easy on my work hours. My procedures have always been gentle and painless. I wish i could bring my pets here to see her too! lol read more

Dr. Brooks is a very experienced Dentist,she works with you, make you feel comfortable, the pain is none, and I am afraid of dental work. She has been doing this for a longtime so you are not dealing with a novice. read more

Dr Brooks is the best dentist that I have ever been to. As a first time patient, my appointment was at 1030, in the chair for x-rays by 1050, in the chair for my cleaning right after that , out by 1130 and it was actually Dr Brooks herself doing my cleaning. The staff and her assistants were very professional and made me feel like I don't need to go to another dentist ever again, what more can a person ask for. read more

I recently saw Dr. Brooks & I have never felt more comfortable at a dentist office than I did at her office! From the moment I met Dr. Brooks & her bed side manner as doctor is spectacular! The whole staff makes you feel welcome & very comfortable! As usual I was very nervous but by the time I left my nerves were gone & I left w/a huge smile! I will continue to have her as my dentist & I live 3 1/2 hours away to see her! Def. worth the drive and time! Thank you to everyone at the office for excellent service you provide! read more

The most professional team for dentistry. They get you in and out in a proficient time. And this was the first Dentist that I didn't feel any pain! I drive past 20 other dentist from Redondo Beach so yes it's worth the trip. Dr Carol Brooks and her Team are true professionals at what they do is above Outstanding! OOHRAH read more

I am hesitant to give a review for this office since I have not actually had any work done by this dentist. I am however, giving a review for the office staff by the first name of Natalie. I called to see what the problem was when it came to getting texts about an appointment that I so called had scheduled. This was the second or third time this year that I had gotten a text from this office. Since I've been a victim of identity theft in the past, I decided to investigate further. I called the office and tried to explain to Natalie that there might be a problem and all she did was yell at me and told me that she would remove my phone number from their system. As I tried to explain that there might be a problem she continued to talk over me in a very rude and uncaring way and had no intentions to hear me out or help me in any way. She even hung up on me when I further tried to explain what I thought was the problem. I called a third time and after yelling at me some more and me further insisting, finally Natalie transferred me over to a very nice office person by the name of Brandy. Brandy heard me out and further tried to help me with my concern. I am so angry at the fact that Natalie, being the office manager, was not willing to help a person who's not even a patient. Furthermore, bringing me to believe that the patients she does have she is probably awful to them period. In my opinion and my experience with this office manager Natalie, she gets a review of NO stars for her lack of empathy and lack of willingness to help. Since Yelp does not let me give 0 Stars I was forced to give her one. Dr. Carol Brooks if you read this review , please talk to your office manager Natalie and get her some social skills classes and some effective ways of communicating with the public. read more