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    Carnival Glory

    3.2 (5 reviews)

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    Vacations At Sea - Dining

    Vacations At Sea

    4.6(10 reviews)
    4.0 miMid-City

    You may not know this or not even care but you lost a customer due to poor service. I recently…read morebooked another cruise through VACATION AT Sea. Unfortunately I had to cancel because my wife was having surgery two days prior to boarding. Everything was paid for Airfare , Cruise , Drink Package , Excursions , Insurance and Fine dining were all purchased. Your rep told me to handle the airfare and she would handle everything else. The Airfare was credited and I was issues a voucher for future flights. Aon which handles the insurance for Carnival was a nightmare. I sent doctor forms. They sent me forms to have doctor fill out and when all said an done the said they would issue me 100% for the Cruise fee minus the insurance. This is not a problem. Now all the extra stuff was Carnivals job to refund me and Lisa said she would handle this......and she didn't she just took their word! Carnival gave me a few refunds but not everything. I emailed Lisa a copy of my bank statements. This show's what was taken out and what was credited. Now Minus the cost of the insurance ( how can AON deduct insurance and Carnival as well blows my mind) and I am still out of pocket almost 600.00. I explained this to Lisa and she said " Carnival said they refunded you everything ". I know what they said but the proof is in the numbers , I needed a rep to fight for me and not settle for just what CARNIVALS says. My wife and I cruise twice a year so we are not a huge account but we are loyal and would not think of going to a different agency ..until after this nightmare. So disappointed, because I told Lisa the same thing I will never book again , not surprised, don't think she even cared, because AGAIN she didn't even fight to keep us.

    entire booking process was smooth, and they even followed up to ensure everything was going well…read moreduring my trip. Highly recommended for stress-free travel planning!

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    Vacations At Sea - Half Moon Cay

    Half Moon Cay

    Vacations At Sea - Pool Deck

    Pool Deck

    Vacations At Sea - Promenade

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    Promenade

    Carnival Glory - travelservices - Updated May 2026

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