I just got home from my first ever cruise. I was on the Carnival Radiance. I never write reviews but I have to tell the world how amazing Carnival is. It could be wild, it could be relaxing it can be whatever you want. I made tons of friends. An absolute must do experience. You won't regret it! read more

We had an absolutely incredible time on our first cruise the Carnival on the Firenze ship. We heard many horror stories about Carnival, but are so glad we went with this smaller ship for our first time. It was incredible. The food was bomb, the drinks were bomb, staff was super friendly and helpful. I didn't want it to end! Sad to hear the Firenze will no longer we on the west coast, but now that we've dipped our toes, we're ready for bigger and better experiences! read more

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I am extremely frustrated and disappointed with how Carnival handled our recent Carnival Panorama cruise. Our family had 8 reservations for this trip, which was planned as a very special family celebration for my grandmother, who has cancer. Instead, it became one of the most disappointing travel experiences our family has ever had. Before we even departed, 2 of our 4 scheduled ports had already been canceled. At that point, we specifically asked Carnival to let us cancel our cruise and receive a refund. Carnival refused. We were expected to board despite already knowing that a significant part of the vacation we purchased had changed. It only got worse. Ultimately, ALL FOUR of our originally scheduled ports were canceled. The four-port vacation we purchased became additional days at sea and two visits to Ensenada. To be very clear: I am not blaming Carnival for the weather. Of course safety must come first, and nobody expected Carnival to sail into unsafe conditions just to keep an itinerary. What I absolutely do blame Carnival for is how they chose to treat their passengers afterward. Once the vacation had been so drastically altered, Carnival could have worked with its customers and offered meaningful choices. Instead, it felt completely one-sided: Carnival made the decisions, Carnival protected its interests, and the passengers were expected to absorb virtually the entire loss. Passengers repeatedly asked Carnival management for reasonable alternatives. We asked for an appropriate partial refund. We asked for a substantial future-cruise credit or discount so we could rebook and actually experience the vacation we had paid for. We even proposed allowing passengers who wanted to leave the substantially altered cruise to disembark early in Long Beach with an appropriate refund for the unused portion, while everyone who wanted to remain onboard could do so. Carnival rejected the meaningful alternatives passengers proposed. Instead, we were offered $300 in non-refundable onboard credit PER CABIN. For a family of four, that's just $75 per person. After losing all four originally scheduled ports, Carnival's solution was essentially to give us a small amount of money that had to be spent back onboard with Carnival. That was insulting considering the magnitude of what had changed. What makes me especially angry is that we tried to avoid this situation before the ship even departed. When two ports had already been canceled, we asked for the opportunity to cancel and receive a refund. Carnival said no. Then all four original ports ended up being canceled, yet Carnival still would not provide a meaningful refund or reasonable opportunity to rebook. We repeatedly tried to work with Guest Services and management. We weren't demanding that Carnival control the weather. We were asking Carnival to take some responsibility for the customer experience after the vacation we purchased was fundamentally changed. Instead, we were left feeling that once Carnival had our money and we were onboard, our concerns simply did not matter. For a company that depends on families trusting it with thousands of dollars and their limited vacation time, I expected far better. This 1-star review is not for the weather. It is for Carnival's response, the lack of meaningful choices, the refusal to work toward a fair compromise, and the way passengers were left carrying virtually all of the consequences of a drastically altered cruise. After this experience, I am incredibly disappointed in Carnival and in how little responsibility the company was willing to take for making things right with its customers. read more

Carnival Cruise Lines - Travel Services Near Me - Long Beach, California

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We decided to take the Carnival Panorama Mexican Riviera cruise from Long Beach to Cabo San Lucas to celebrate our 50th wedding anniversary with our family and friends, totaling a group of fourteen people. We actually ended up paying for four of the cabins and two specialty restaurant dinners to celebrate a birthday and our 50th wedding anniversary in addition to paying for their Renewal of Vows ceremony! Having cruised for over twenty years, averaging two cruises per year, I think we are a good judge of cruise quality and what a cruise offers. To start with, overall the quality of the food is mediocre at best! Their dining room, while expecting different and better quality than their buffet, offered the same food. However, cold soup and one inch long shrimp plus meat that a steak knife had trouble cutting through best describes what we were served. Their Italian restaurant surprised the Italians in our group saying it was the worse Italian food they ever had! Their Teppanyaki restaurant was also a surprise to me. When we arrived as it was our anniversary dinner. We arrived a little early to make sure everything was set up right, after so many disappointing experiences onboard. The restaurant refused to seat us to wait for our group, and when they finally did and gave us some green tea, it was Bigalow! Not even Japanese, and only one tea bag for a pot that should have had two!! As for the renewal of vows, which as they knew was supposed to be a surprise after countless emails! Instead of calling me as promised, they sent a note addressed to my wife and I to my son and daughter in law, and not knowing any better she gave it to my wife! Thus destroying the money I spent and countless hours planning and communicating with everyone! Finally comes the nickel and dimeing for everything! This business model of theirs, which is profit over customer satisfaction and service, carried over to the photographer who was unwilling to bend on anything. It didn't matter how much money I've spent or how many cabins I've paid for or my 50th anniversary, nothing! The picture packages were too large and extremely expensive, so we went with what they called the Al a cart where you select only those that you want at the rip off price of $30.00 each. When I asked about digital copies, which were also $30.00 each, he wouldn't sell them to me because I didn't purchase a package. Having had the pleasure of cruising on other cruise lines that put customer service and satisfaction above squeezing an extra few dollars out of them, my only option was to complain to guest services. In addition to the long lines, that was a complete waste of time! They also couldn't couldn't care about anything, so I wrote to the people who worked with me on the renewal of vows. Maybe by mistake, they cc'd other people on the email chain, but it must be Carnival corporate culture to not give a damn! They refunded me 50% of the renewal amount but refused to address anything else. I presume that the people who were on the email chain could have addressed the many disappointing issues, not just mine but from all fourteen of us, but they chose to remain silent! I've now sent four follow-up emails to all people involved which I presume are at their corporate offices and finally received their response, which was that they were not going to change their decision or respond to any further emails of mine. Thank you Carnival Cruise Lines for putting a dollars above customers, and this should be a warning to anyone considering a cruise with them! read more

First cruise (at 64 years old). I cruised on the Carnival Radiance. 25-30 August, 2026. I paid for FTF (faster to the fun). Embarkation day was a breeze. Easy check in and quick muster drill and smiling faces everywhere. This cruise line is budget friendly to me, as I run a household alone, and have two dogs and two cats to provide for. It allows me to plan for a trip and pay 6 months same as cash. Oh my goodness...I had such a good time. Long Beach , sea day, Cabo, sea day, Ensenada and back. 5 days. There is so much to do on the ship, and then if you choose you can just read a book by yourself....and just listen to the ocean. I do not get sea sick, so I LOVED the rougher seas. It really felt like the sea was rocking me to sleep every night. I had no idea the relaxation that being on the ocean provides......in a way I am not used to. I am used to the scuba diving perspective....so this view, was a new one for me. I did not know if I would care for this ....but I LOOOOVED IT! I can not wait to plan my next cruise. My stateroom attendant MUZEMMIL was AMAZING! Memorized my name, always there if I needed anything. The staff work their butts off, and I always made sure I recognized that. SO much fun. There were many choices for food that was all included. A deli where they made things to order, Guys Burgers, Shaq's chicken, and the buffet was not too bad. All food was good, and did I mention...included. read more

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They seriously need to stop nickel and dime-ing the customers. We bought a drink package and were limited to every 10 minutes. That means if you order a specialty code you can't also have a water for yourself at the same time.. you have to wait 10 minutes. Fresh juices are not included in the nonalcoholic beverage plan. Also their WiFi has major limitations. I couldn't get any SMS messages. No phone calls unless it was through WiFi of course. Plus a lot of folks don't remember to put their phone on airplane mode and get hit with extra charges for unintentionally using a normal feature of their phone. Food on the Radiance was better at the buffet than the dining room during breakfast. Most of my food was extremely dry. Dinner was better but they sure had a funny interpretation of "medium rare" my prime rib was barely cooked except for the outside edge. read more

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Terrible Customer Service Before We Even Boarded Carnival Panorama **Extremely Disappointing First Experience with Carnival Cruise Line** I booked my family's first-ever cruise aboard the Carnival Panorama, traveling from Los Angeles to Mexico. Unfortunately, what was supposed to be an exciting family vacation has already turned into an incredibly frustrating experience before we've even boarded the ship. As a first-time cruiser, I wasn't aware that cabins toward the front of the ship generally experience more movement than those in the middle. After speaking with experienced cruisers, I learned that a midship cabin would be a better choice, especially since we're traveling with our young child, who is sensitive to motion sickness. I contacted Carnival customer service to request a cabin change. There were available cabins in the middle of the ship, but I was told that switching would be considered a "downgrade" and that their system doesn't allow downgrades. **I made it very clear that I wasn't asking for a refund. I was willing to lose the price difference, give up my promotional benefits, and even PAY EXTRA just to move to a more suitable cabin for my family.** Despite this, Carnival repeatedly refused my request. After several calls and attempts to speak with management, I was finally contacted by a supervisor. She told me they could make a special exception if I paid additional fees and gave up certain promotional benefits. I agreed without hesitation. **But then came the ridiculous catch.** She explained that because the replacement cabin accommodates four passengers, Carnival could take that cabin away from us later if another family of four wanted to book it. We are a family of three. So basically, Carnival wanted me to PAY EXTRA to change my cabin, but they wouldn't guarantee that I could actually keep the cabin I was paying for! How does that make any sense? What makes this even more frustrating is that **Carnival's own website allows me to book that exact cabin for three passengers right now.** Yet, when I try to move my existing reservation into it, suddenly there's a risk of losing it to a larger party. It honestly feels like Carnival is playing games with its customers, making a simple request unnecessarily complicated and presenting an uncertain arrangement as some kind of generous favor. And the worst part wasn't even the ridiculous cabin policy. **It was the supervisor's attitude and behavior.** From the beginning of our conversation, her tone was rude, aggressive, and dismissive. She kept emphasizing that Carnival was being nice by offering me this "exception." When I tried to explain that paying extra for a cabin that could later be taken away wasn't a reasonable solution, she repeatedly interrupted me, raised her voice, and spoke over me. **And then, while I was still trying to explain my concerns, SHE HUNG UP ON ME.** Yes, a Carnival customer service SUPERVISOR actually hung up on a paying customer who was simply trying to find a reasonable solution for his family. This is completely unacceptable. I'm not asking for a free upgrade, a refund, or special treatment. I'm simply trying to make sure my young child has a comfortable experience on our first cruise. I'm even willing to pay more to make that happen. Instead, I've been met with inflexible policies, unreasonable conditions, and shockingly unprofessional customer service. **For a company that advertises fun, relaxing, family-friendly vacations, Carnival has managed to create nothing but stress, frustration, and disappointment before our trip has even started.** As a first-time cruiser, this experience has seriously damaged my confidence in Carnival Cruise Line. If this is how they treat customers before boarding, I can only wonder how they handle problems once passengers are actually at sea. My advice to anyone considering Carnival Panorama, especially families traveling with young children: **Be extremely careful when choosing your cabin. Don't assume Carnival will help you make a reasonable change later, even if other cabins are available and you're willing to pay extra.** Carnival needs to reconsider its rigid booking policies and, more importantly, how its customer service supervisors treat paying guests. **A family vacation should start with excitement, not frustration, uncertainty, and disrespect.** Unfortunately, Carnival has already made our first cruising experience memorable for all the wrong reasons. read more

From getting to the Port for an eight day cruise to disembarking, this cruise has been an absolute mess. Embarking was total chaos with multiple lines snaking they way to the 'Check in' desk. Never mind that that the ticket already said 'checked in'. After receiving a stamp on the boarding pass at the 'check in' counter we enter another queue to show off our stamped passes to a person who for the most part is unaware of what's happening as my pass was flipped so the stamp was not seen. Next is the 'sniff check'. This is where potential cruisers are instructed to place their bags on the floor and step away so a canine can sniff out illegal substances before embarking. Finally, we are guided to boarding via the scanning of bar codes which prompts your face in a screen verifying your identity. Once onboard you are left to your own devices as crew members seem clueless as to where anywhere is. We are told to find muster stations, for my party of three, I was the only person who reported to said station. Crew member there said she would 'tick' the otters seeing that I showed up. Chaos continued at dinner time as at the restaurant we were told that we needed to use the app to reserve a table. When we were finally able to do this, we were greeted with a message saying we would have to wait an additional 40 to 50 minutes for a table. This wait actually tied in great with the time wasted waiting on an elevator car on this cruise. Whoever came up with the elevator concept on this ship ought to be given an award for 'lack of common sense'. To be fair, the entertainment wasn't bad, the food was blah, the crew was nonchalant with the exception of a couple persons. I have cruised before on a different line and to be truthful this Carnival Venezia is way down on my list for a repeat cruise. read more

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First cruise. Was an absolute blast! There is always something to do whether it be a comedy show or game show the casino or arcade shopping or the spa. Professional photographer aboard to take photos around the boat. Our kids had a blast walking all the decks looking for ducks. Can't wait to go again. read more

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Terrible experience and they refuse to provide any help or customer service. Terrible wifi connection. Constantly would drop. Paid extra for the premium and it made no difference at all, it was still terrible. Guest services refused to help or provide any solutions at all. No option to contact guest services in the Carnival HUB app. (No option for chat or email support) Unable to make phone calls even with premium wifi, can't even contact guest services on the ship via phone or even via the stateroom phone. Missing onboard credit. They canceled our excursion due to weather, never provided any other options or alternatives. But the weather was fine 1 hour later. There was no need to cancel it or they could have provided an alternative option as a backup. Requested our $100 credit back to our account or process a refund of $100. They refused to provide the $100 credit or refund, we asked multiple times with no resolution provided. I asked if they even cared at all, they did not. Several other issues... The main pool has been closed almost the entire time, this is our normal go to place, so this was very upsetting. We couldn't even use the adult pool, they were guests were spilling alcohol and other drinks into the pool. Lunch would not open until noon, we normally eat lunch at 11am. So this was also upsetting. There is no food being served until at 9pm. Most cruise ships, such as Royal Caribbean have buffets open much later and the café open very late with included snacks. Unfortunately carnival has no similar options, Javablue cafe does not have any included snacks or desserts. Most bars only have 1 worker, trying to serve 7 to 10 people, taking forever, they also print and sign a receipt for every single drink even if you have the drink package which makes no sense and cost even more time and wastes paper. The steak at dinner was stringy and gross, even cooked medium. Very disappointing. There were multiple instances where we had to wait almost an hour for food and were late to a show. The customer service line goes far back, a 1 hour wait which we do not have time for, finally waited and spoke to guest services and they refused to provide any help and did not care at all. I received an offer from the Casino for $25 credit if I gamble $50. I gambled $50, but never received the credit. The desserts just don't have enough flavor or sugar. The cookies are all dry and hard. The pickel ball courts were too dangerous with metal and sharp objects in the way, this is a big hazard. Also guests have to walk through the courts, while people are playing to be able to play golf or get through that area. There is dirt and dust everywhere, rooms smelled bad. Cracks and chips everywhere, the carpet is soiled in many places all over the ship. The sheets also dirty. The beds were terrible, sunken in and separating apart. We ended up with bug bites in our stateroom. The Carnival Glory needs a major renovation and should not be put in use at this time, or should be retired. No care or compensation provided, they also refused to give our onboard credit back for the excursion they cancelled on us. read more

My review is for Radiance from Los Angeles to Cabo and Ensenada and If it wasn't for the constant rocking of the ship from left to right and my horrible seasickness it would have been a great vacation. Unfortunately the patch, zofran, Dramamine, and even Sudafed didn't help, which was a really drag. Nonetheless the drop off and boarding were extremely easy. They delivered our luggage within a few hours of boarding. Our Stateroom 8th Floor and center of the ship was small but we had lots of storage, king size bed, and balcony. Only one plug with two extra usb ports, however there is a second plug for the TV and if you're like me and don't watch it just unplug it for extra electronics. Everyone on board (employees) were extremely happy and always offered a good morning or good evening comment when you passed by. Lots of different entertainment from concerts to comedy shows they definitely kept you busy. The food situation was hit or miss. Guys burgers are fantastic but some of the other places not so good it just depends on what you like they definitely have allot to choose from. Our first destination was Cabo San Lucas which aside from the beach was absolutely terrible. Town was very trashy with not many choices for restaurants or shopping, and Ensenada wasn't much different just a sad place with the same shops. Two places I hope to never visit again. The ship offers so much more! read more

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If I could leave 0 I would!!!! I am beyond MAD at Carnival Cruise Line, they changed not just the ports but the whole Destination!!! We paid more to go to Bahamas and they just changed our Destination to Honduras and Cozumel Mexico. We have been to Cozumel numerous times and the time we went to Honduras was absolutely horrible and disgusting. If I'm paying to go to a totally different destination that's what I expect and to change it back to Bahamas they expect us to pay a ship and date change fee plus any additional cost over the cost of our original trip. If we choose to cancel the trip they will charge $50 a booking (person) to get our money back. I have never been so disappointed in Carnival, if they don't fix this with no additional charges for me my husband and our traveling group. I will get my money back and go to a different Cruise Line. read more

I am requesting a fair resolution regarding my recent Carnival cruise. My roommate and I paid approximately $3,500 for this vacation but experienced significant inconveniences that greatly impacted our trip. On July 14, we received a letter directing us to vacate our stateroom from 9:00 a.m. to 4:00 p.m. for carpet replacement. The notice was written as a directive, not a request, and was reinforced by a voicemail and multiple knocks on our door. We were never informed that we could decline the work. Because this occurred while the ship was docked in Cabo San Lucas, we felt we could not comfortably leave the ship without access to our room, medications, restroom, or showers. My roommate, who is diabetic, was especially concerned because his insulin remained in the cabin. We effectively lost the opportunity to enjoy one of the cruise's featured ports of call. Following the carpet replacement, our stateroom had a persistent wet carpet/mildew odor from Tuesday through Saturday. The carpet was also badly worn with a large red stain, and a piece of paper was lodged in the ceiling vent. These conditions did not reflect the quality we expected. Guest Services failed to adequately address our concerns. Amanda promised a supervisor would contact us, but no one called. Al Mubaraq later stated we had a choice regarding the carpet replacement, yet the written notice clearly did not indicate that participation was optional. Despite three attempts, Supervisor Mohammad Ashfaq never met with us. The onboard offer of $30 per guest does not reasonably compensate us for losing a port day, enduring an unpleasant stateroom for most of the cruise, and receiving poor customer service. The experience made the trip horrible; read more

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The worse I will NEVER sail with Carnival cruise lines ever in life. I cant even explain the anger I feel of them being an unethical and downright shady a$$ company who don't uphold their own policy after chowing confirmation and proof of me purchasing their Cheers! beverage package prior to sailing and it not being honored even after confirming and valid proof and documentation. As part of my Carnival cruise package, I received $500 in Onboard Credit (OBC) per stateroom. Unfortunately, I experienced significant issues involving both the CHEERS! Beverage Program and the application of onboard credits for my two staterooms. I formally reported what appears to be multiple Carnival system failures that resulted in inaccurate account reporting, improper and duplicate charges, and an extremely frustrating customer service experience that was never resolved while onboard. The CHEERS! package was pre-purchased on September 4, 2026, before our sailing date of September 18, 2026, and was confirmed for all parties. Attached documentation confirms this purchase. Carnival's own policy states that all guests age 21 and older occupying the same stateroom must purchase the CHEERS! package. If Carnival's system experienced an error, I do not understand how I, as the consumer, can be held responsible when I received written confirmation showing that all eligible guests had already purchased the package. While onboard, Carnival representatives claimed that I did not have the CHEERS! package. However, the records clearly show that I did. Carnival has demonstrated unethical and unprofessional business practices throughout this matter. I was treated poorly, my concerns were not taken seriously, and no meaningful effort was made to thoroughly review the evidence, documentation, and confirmations I provided. This situation has caused significant frustration and stress. I have spent considerable time making repeated phone calls and submitting documentation, only to have my concerns dismissed and the supporting evidence ignored. Again, if Carnival experienced internal system failures, that should not be my responsibility as the consumer. The attached evidence clearly demonstrates that I received valid written confirmations showing that the CHEERS! package had already been purchased and applied. They are the worse and most horrible company that ive had to deal with that doesnt own up to their mistakes. I had to dispute the charge with my bank. Unacceptable! read more

Carnival Cruise Lines - Carnival Policy Cheers! - Travel Services Near Me - Long Beach, California

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We just did our 5th cruise out of Long Beach. Ensenada for 2 days. 19 people total. Room was clean and tidy. Iwan was our cabin steward and did a great job. Oscar was our team lead server and Jay was our other server. They both were wonderful. All of our bellies were full and happy every night at dinner. It was our first time in Firenze and I liked a majority of the ship. I didn't like the lido deck. It was missing stairs to go down from water works to lido. Radiance and Panorama had the stairs to go down quick. The Firenze had a retractable roof to cover Lido deck. I think that's why it didn't have stairs. Other than that, we made a lot of memories. Ate good everyday. Thank you Carnival! read more

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My first time cruising with Carnival and it exceeded my expectations! Hubby and I joined family on the Firenze to Ensenada. It's been over a decade since my last cruise so I've been out of the loop on the latest and greatest. I was super stoked to find legit vegan options within the all-inclusive meals! The effort and thoughtfulness in crafting the plant-based menu is pretty impressive! The dining room menu (breakfast and dinner) is posted on the Carnival app so I could preorder my meals. And there is a dedicated vegan section in their menu that is changed daily for variety. Here are some highlights: - Shrimp Cocktail https://bit.ly/4btbRlx - Vegetable Wellington https://bit.ly/3Lk8l2l - Chicken Cordon Bleu https://bit.ly/49PuTkQ - Eggs Benedict https://bit.ly/4szV72b - Spiced Quinoa & Chickpea Fritters https://bit.ly/4sAJmIN - Créme Brûlée https://bit.ly/3NcG6Dk - Coconut Parfait https://bit.ly/4sqSfVc - Vegan Butter for the bread! https://bit.ly/4jFNV0A Most of my meals were in the Michelangelo dining room (breakfast and dinner), but an honorable mention goes to the pizza spot on the lido deck for having vegan cheese. Something that actually shocked me was the lack of vegan options in the Marketplace buffet, which I honestly thought would be where I would have the most flexibility. The buffet didn't even offer a salad bar or fresh fruit consistently. The Firenze ship is nice! We had an aft balcony stateroom which was convenient for capturing gorgeous timelapse's at sunrise and sunset. We also had access to the Terrazza deck, which I recommend if you're an introvert like me. There is a brunch offered at MODA Lounge for Terrazza guests. The upper decks had water slides, mini golf, corn hole, and a rope course. Lots of activities throughout other parts of the ship that were geared toward Gen X and Millennials, including games around 80s, 90s, and 2000s pop culture. The spa is nice but be prepared for staff to pitch products for you to buy. We treated ourselves to a couples massage. Pro tip, make the appointment during golden hour so you can get this gorgeous view: https://bit.ly/4btNnbL Overall, we had fun! This Carnival experience made me a fan. Looking forward to my next adventure! read more

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Our third time on a Carnival ship; the Radiance, 11-6-2025 to 11-10-2025. A 4 day cruise to Catalina Island and Ensenada. The Radiance was originally built back in 2000, rebuilt in 2021. And we found certain inconveniences, like, cabin walls that were not made of metal. Thus, unable to support our magnetic hooks that we've gotten so very use to on other newer ships. Food was okay, as far as the main dining room and the buffet were concerned. And the pizzas at Pizzeria de Capitano are outstanding! But Guy's Burgers was disappointing, burger and fries. And my past one time try of Big Chicken was enough for me. Sorry Shaq. Very friendly staff though. Other than the marriage seminar we participated in this sailing, once again we just haven't gotten much out of the Carnival Cruise Lines experience. read more

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What an adventure. First cruise ever and had the most amazing experience that I just can't wait to do it all over again. This was amazing from check in to check. Service was excellent and the food delicious. I did a 5 day los Cabos cruise. Totally recommend doing this shop cruise if you a a first time cruise vacationer like myself. Every one treated us with so much respect and was so courteous from house keeping to our waitress was amazing. One of the things that I loved the most was the pizza was freshly made every night. Totally doing this cruse again 5 stars for Carnival read more

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Worse cruise ever, started from the beginning. Wrong keys on door, being taking for idiots because it was huricane season. Carnival knew it had made it a 1 port cruise since we left LB. It would've been easier to cancel the it. I live in SD and go down to rosarito and Ensenada each fall, nothing new to see Ensenada for me. Obc for 300 a room when those are just our port fees. Nothing from this greedy corporation to make up being stuck in the ocean for 7 days of the cruise read more

Carnival Cruise Lines - When paper notification about getting off the cruise we're being posted cruise staff threw someone's keys on the floor - Travel Services Near Me - Long Beach, California

My husband and I have been on three Carnival Cruises. Two leaving from Long Beach, CA and one from Miami. To us it is a fun cruise with a lot of friendly and happy go lucky people. Carnival gets a bad rap but we have never experienced any issues. They have a ton of things to do which includes trivia, game shows, discos, comedians, variety shows, arcades, casinos, karaoke & specialty restaurants. And of course there are pools, waterslides, jacuzzi's and more depending on the ship. As far as the buffet food, it could be better. There are Specialty Restaurants available and the dinner in the dining rooms are pretty good as well. And maybe the drink packages can have restrictions or be modified to avoid excessive drinking. One drink an hour eliminates getting drunk. And maybe additional training can be given to the bartenders to recognize when a passenger has had too much to drink. I do recommend Carnival Cruise lines. They have very affordable cruises good for the whole family. If you are very energetic and like to have fun, think about a Carnival Cruise for your next vacation. read more

Carnival Cruise Lines - Just a couple of Carnival's Fleet of Ships. - Travel Services Near Me - Long Beach, California

I successfully sailed with Carnival Cruise Line (Ship: Carnival Radiance) from Thursday, 05/14/26, to Tuesday, 05/19/26. I gladly visited Cabo San Lucas and Ensenada in México. ROOM: I initially purchased the interior room (Room #1418), but I was allowed the opportunity to upgrade to the balcony room (Room #7225). It was a special deal offered by KariAnne Halka (Stateroom Sales Specialist) for an additional $250. The balcony made all the difference in the world with the beautiful ocean view and the room was on the 7th floor! The room itself was comfortable and clean. All in all, the upgrade was a great investment to enhance the entire Mexico cruise trip. FOOD: There were a couple of days when the food was a miss, particularly when dining for dinner at the Sunrise Restaurant. However, the food was generally satisfactory and met expectations for the most part. I tried the following places on the ship: * Lido Marketplace - a buffet offering a plethora of options of food, including finger foods, salad bar, desserts, and soft drinks. My favorites were having a crisp salad with Ham + Cheddar Cheese, Chicken Noodle Soup, Asian Noodles and so much more. * BlueIguana Cantina - a great spot that offers tacos and burritos with a salsa/toppings bar nearby. I enjoyed getting the beef and pork tacos and topping them with cheese, lettuce, pico, hot sauce, etc. * Big Chicken - hot chicken sandwiches, chicken tenders, and fries with a sauce bar nearby. The M.D.E. sandwich tasted great with buffalo sauce on the side and paired well with the crinkle-cut fries. * Swirls - 24/7 frozen yogurt and ice cream station. The strawberry frozen yogurt was addictive, refreshing, and not too sweet. * Sunrise Restaurant - a fine dining restaurant with a gorgeous atmosphere and food that comes in a lovely presentation. My favorite dishes were pappardelle with braised lamb, braised short rib, shrimp cocktail, roasted vegetable lasagna, crawfish fettuccine, ceviche crudo, BBQ pork ribs, baked Alaska, and carnival melting chocolate cake. * Seafood Shack ($) - this restaurant is not inclusive of the cruise fee and requires paying for food. It offers delicious seafood, including freshly shucked oysters, lobster rolls, crab cakes, etc. I ordered a total of 8 oysters at market price, priced at $3 each. They were sourced from Texas, U.S.A. The overall taste and quality were fresh and good. I paired the oysters with the mignonette sauce, cocktail sauce, and Tobasco hot sauce. SERVICE / HOSPITALITY: * Sunrise Restaurant: The service throughout my dinner experience at this restaurant was beyond spectacular. The staff members who did that were Sidan from Indonesia (Team Lead Server), Arlyn from the Philippines (Team Server), and Intan from Indonesia (Asst Team Server). Their hospitality was beyond pleasant and unforgettable. They were always full of positive energy and had warm smiles every single evening. Very attentive! * Stateroom: Made from Indonesia (Stateroom Attendant) was beyond friendly! He was on top of cleaning the room, providing fresh towels, and leaving cool towel origami of animals (i.e. towel elephant, towel bat). ENTERTAINMENT: Carnival provides an itinerary of events for guests to stay occupied and entertained throughout the day, on all days of the trip. I participated in the following: * Punchliner Comedy Club: The comedian who stood out to me was Cisco Duran. He was actually voted "Florida's Funniest Comedian." He definitely lived up to that expectation because I could not stop laughing when attending his shows. * Nightclub: The primary DJ was DJ Peppa from Jamaica. The club had decent music and every genre got switched up every night. The cruise people who attended also made it a fun experience overall with all of the vibes in terms of dancing. MASSAGE EXPERIENCE: I decided to do a spa day while it was 'Fun Day at Sea' on Sunday, 05/17/26 @9:30 am at the Health/Beauty Club called Cloud 9. I opted for the Aroma Stone Therapy Massage for 75 minutes. It was initially listed at $229 but $60 was taken off for me - so kind of them! The massage did include an automatic gratuity of $30. My spa therapist who facilitated the massage was Nida Badocdoc from the Philippines. She did her thing with putting me into a rejuvenated, relaxed state. CRUISE AMBIANCE / STRUCTURE: * The cruise had eye-appealing art decor, which was a nice touch. I also appreciated the effort that went into the overall presentation of the interior ship. * The boat was rocking very hard on the water occasionally, but it wasn't too terrible. Out of the entire 5-day cruise, I only needed to take Dramamine (motion sickness medication) once. Overall, Carnival has delivered a fun, entertaining, and enjoyable vacation on the water. A person could never get bored with the amount of activities and event programming offered. I'd sail with this cruise company again, as it provides a wonderful experience at an affordably excellent value. read more

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If you've never gone on a cruise you need to I suggest the carnival Firenze ! With cruise Director Keegan He's amazing! The ship is beyond beautiful. The food is great drinks are delicious and everyone is so nice. read more

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What an amazing trip!!!! My husband and I just traveled on the Carnival Radiance Mexican Riviera Cruise with no set itinerary--just a "go with the flow" vibe. We met Shathani Mathanjane (from the ship's art gallery), who asked if there was any particular art I liked. I replied, "Nothing in particular--if I like it, I buy it." He invited us as VIP guests to an upcoming art auction. We had never attended an art auction, so we figured, "what the hell, let's go!" It turned out to be an amazing experience. The energy from the Art Team-- Auctioneer Stanley Phiri, Honest (yes, that's his name) Chiremda, Shathani, Cindy Mathoni, and Amanda Siyafa--was electric. The crowd immediately came alive with cheering, laughing, shouting, and waving, while mimosas, raffles, and surprise giveaways kept the excitement going. Honest kept us laughing as we discussed the wording of one particular piece of art (which was definitely a conversation starter piece). Amanda and Cindy kept the energy going and prizes flowing. For our first purchase, Stanley sat down with us, explained everything in detail, answered all our questions, and even included a FREE "Gucci bag," additional art prints, and a bottle of "Carnival's best champagne". In Effy Jewelry, Martin's personality was refreshing. He answered all my questions about diamonds and on a later visit back to the store he selected a beautiful bracelet for me, which both my husband and I loved and decided to purchase. Loved his energy! This trip will be remembered and recommended because we had such a great time at the ports, the ship events, and best of all with the above-mentioned names. Thank you for enhancing our experience!!!! Best Regards, L&D! read more

Carnival Cruise Lines - Carnival Cruise: Radiance - Travel Services Near Me - Long Beach, California

Absolutely the worst off site parking directions ever. The address they isn't were you park. They hand you a map from 1997 exactly like a map quest map back in the day. And it's very vague. Everyone was lost. Do better carnival!! Then we get to the terminal and the usher told us to have a seat for 15 minutes. Never said to stand in a line. Then when we came back 15 minutes later we have to stand at the back of a huge line. If you're looking for an organized vacation. This is not it. Total Kaos read more

Carnival Cruise Lines - Smallest sign ever - Travel Services Near Me - Long Beach, California

Not my first cruise and not my last. I'm very torn about this review. Over all it was a great fun and enjoyable cruise. The number one thing bringing the star down is the many changes Carnival has implemented. I get it they want to be the "budget" friendly cruise. So with the rise of goods they cut things out. The drinks have gotten so bad, they barely put any alcohol in them. The caned drinks are better and have more alcohol. I ordered a Long Island ice tea, did not look or taste like it! I still think it's a fun and one of the best cruise lines. read more

Been on carnival cruises since I was 4 years old. They've changed some things but love it

Fun: 5-stars Ship: 3-stars (our ship was old) Value: 4-stars ($400 for balcony room on a 4-night cruise) Food: 4-stars Service: 4-stars Entertainment: 3-stars (we had great fun, just relatively, the entertainment is weaker compared to others) Overall: recommended for quick informal get-away, not expecting a lot, and just to have fun Not recommended: if you are a seasoned cruiser with distinguished tastes and requirements (ie, picky) We just got off the Carnival 4-day Baja Mexico trip on Radiance. We had a great time and it was a fun trip with good value. The Carnival Radiance is a 25-years old ship so it's much older than most newer cruise ships we have been on. They have a very small Spa area and without jacuzzi so it wasn't worthwhile getting the spa package which we normally like to do. Main dining was ok, I think it's fine considering the price, you can pick up to 2 appetizers, 2 main courses, and 2 desserts each meal, so enjoy the variety! The buffet areas are much smaller, food was adequate but with limited selections compared to other cruise lines. We also went to the Fahrenheit 555 steakhouse for the $50 Surf & Turf, it was pretty good, my friends loved it and wanted to go back again, we were ok just stayed with the dining hall. Entertainment. We loved dancing, listening to a variety of music, watching live entertainment, and comedy, participating in Bingos and Game Shows (Deal or No Deal), etc. They have all of the above, the scale is just less than other cruises we have been on. We did have FUN which is their mission and what matters. The cruise director we had, Kieran from UK was fantastic. The operations is much more efficient than MCS, generally, getting on/off wasn't a negative experience at all. Kids: there are lots of young families with kids, they seemed happy. There was a Dr Seuss parade and face painting, water slide and rope course, camps for different age groups. read more

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This review is for Firenze. We decided to arrive using Tax. Make sure you print your boarding pass and luggage tag at home, you'll save time when you arrive. You go to a typical ID and passport check. Then when you get inside, your cruise cards are waiting for you in the box at your room door.For staying, there are multiple room options available. Small rooms with no window. Small rooms with window but no balcony. Small rooms with balcony. Then big suits. I suggest you get a room with balcony because it is better. Normal small rooms have two twin beds or one queen bed, one small couch, one cabin with tub and sink, another cabin with sink and toilet and shower, TV, hair dryer, a safe and a small fridge. TV had some in-network channels. Air conditioner worked very well. Room had several wardrobes to put your cloths. Make sure you bring an empty water bottle so you can fill it for free from the Lido level buffet. You can store your luggage under the bed if luggage is not too big. Hot water in shower was very hot. Suggestion: I wish the have more outlets closer to the beds. Make sure your phone is on airplane mode after ship leaves the port so you don't get charged for connecting to ships phone tower. Make sure cruise Company's phone app is downloaded in your phone and signed in because it will be very helpful, you can see all the shows, you can make dinner reservations, etc. There is a two minute meeting to show your emergency area and then you need to watch two minute video on your phone app or on your TV. If you don't wanna eat at the buffet at all times, make sure to make your dinner reservations at Michalengeno or Medici in advance. Buffet has very good choices, and also water, coffee, tea and fruit juices are included. There is also a smash burger store, which was superb. There is a Mexican food place as well as a salad place and sandwich place that you can try. If you like soft drinks like Coke or sprite, you can bring an unopened container dozen box into ship. Also a bottle of wine if you drink it. If you wanna join to some excursions, make sure you make a smart decision because if you change your mind, they will not refund your money, which happened to my friend. Gym is open to all passengers. There is also a sauna with ocean view, which was superb.. Your personal cruise-card is very important, if you don't wanna carry your wallet everywhere, you can buy a plastic container and hang it around your neck. Make sure you hold on to your cruise-card until the cruise finished and you are out of the passport control because they may check. Also, plan accordingly be aware that first day and last day, elevators were not available because porters were carrying your luggage. While leaving the ship, if you forgot to print your luggage tag, you can go to guest services and ask them to print one for you, or you can reserve your luggage tag through the Phone app. Internet is available for a fee, otherwise you can use the free version which is good so your phone app gets updates. If you prefer, sit-down dining in Medici or Michalengeno you can have 2 entries, multiple appetizers, multiple desserts but make sure you check the menu because there were some items that will not be free and it will cost you. If you need anything else like tea, coffee, or yogurt, you can ask them to bring it to you. Also, room service is free, as well. Deck 12 has a nice walking trail that you can enjoy walking especially early morning. Deck 15 has adult space with no kids, otherwise kids are everywhere in this ship and they are constantly screaming, be ready. There are many dancing events or movie nights.. There is also casino inside the ship which smelled so bad. Comedy shows were decent enough. There was also an art show. Ship was very clean, crew was constantly cleaning so I had no problem in cleanliness. Staff was extremely friendly. Especially our hallway attendee, and the staff at the restaurant were very kind and nice people. There is a nine hole mini golf that you can enjoy. On the day of leaving the ship, if you can wake up early, you can have a breakfast. Make sure you make a reservation early in the morning. By the way, if you want them to pick up your luggage before you leave the ship, you need to make it ready before 10:30 PM the night before. One of the things I did not like was that they don't have a proper system for people to use like fussball table or ping-pong table or other amenities, because I've seen many people are arguing, especially around the ping-pong table. People were constantly arguing that they were in line or they came there first. A whiteboard on the wall where people can write down their names to get in line by the ping Pong table could have easily resolved these arguments. One of the dinner nights on the ship is prom night so I've seen people dressing up very nicely.. Make sure you pack a sandal or slippers. Cruise gives you two pool towels, and more towels are available by the pool side. read more

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First cruise ever on an 8 day cruise on the Carnival Panorama to Puerto Vallarta, La Paz, Mazatlan & Cabo. Had a really great experience and can't believe it's taken this long for me to go on my first cruise! Pros: - INCREDIBLE fun squad (entertainment staff) - George, the cruise director, is wonderful and engaging and really knows how to entertain a crowd. Other fun squad shoutouts include Gracie and Flavio, as well as Sam & Ava. Chloe, the comedy club host, was fantastic as well! - Wonderful entertainment (live shows including Celestial Strings, Broadway Beats, & Soulbound). - Love & Marriage Show w/ George was fantastic, as well as the 80's Rock & Glow + White Party - Food in the main dining room for sit down service was fantastic. - Piano Bar with Gilbert was a fun highlight! Cons: - Not many cons to mention. Debarking was a bit chaotic but I didn't really know what to expect / didn't mind. The crew did a great job of managing the chaos. read more

4/23 & 4/24 - TV in room malfunction day 1 & 2. It required the replacement of a new TV on 4/25 4/26 - Carpet wet due to housekeeper(s) flooding room entrance to mid room. Found industrial room dryer/fan when returning to the room @ approximately 4pm. The the cart remained wet/damp and the entire room smelled like mold the remainder of my stay. Birthday Wine was delivered 1 day late to my room on 4/24 opposed to 4/23 along with birthday decorations read more

Carnival Cruise Lines - Towels laid down to avoid walking on damp carpet - Travel Services Near Me - Long Beach, California

I just came back from my second Carnival Cruise. I experienced my very first Carnival Cruise 10 years ago with my parents and fast forward to 2025 and I got to go again. For this cruise, I sailed on the Carnival Firenze. The Carnival Firenze is all about "Fun Italian Style" and so the ship is all decked out in Italian fare as a tribute to Florence (or Firenze in Italian). Getting to my cabin and then going to lunch during the first day was a bit of a hassle due to the elevator. The elevators took forever because everyone was trying to go up to their cabins or to the restaurants for lunch. We ended up having to climb up 8 levels just to get the lunch place because the elevators were taking longer than 10 minutes! That was the worse part of this cruise - other than that, everything was pretty smooth sailing (no pun attended ;)) from there . My cabin was on deck 2 with an ocean view. I found the room to be spacious with a nice view. It had a fridge, a couch, a big tv and even had two bathrooms- one with a shower and another with a mini tub. My cabin steward Dennis was very kind and helpful. He even went above and beyond and made me two towel animals every day! It was such a cute and nice surprise. Cruising on this ship was fun! I enjoyed the activities onboard. My fave was making bracelets on sea day. I also loved the daily karaoke sessions. Karaoke sessions can get really popular and so definitely sign up early if you want to sing. On the last karaoke day, the Carnival fun crew said we broke a record because sign ups filled up in less than 3 minutes! Activities were great and so was the dining! Food wise, this ship has lots of options! They have dining options on deck 3, 4, 5 , 10 and 15 (15 is adult only and a salad bar). The buffet is on Deck 10. The buffet was ok but honestly I've had better buffets on other ships. Because this ship had an Italian theme, it just seemed we were having a lot of Italian food that was the same (I like more variety). What I did enjoy though was the dining options at their main dining room Michelangelo on deck 3 and 4. I did have to schedule my Michelangelo dining time on the app every night but it was very easy and I loved how they gave me constant updates on the wait time. The Michelangelo restaurant was beautiful. It even includes a replica of Michelangelo's David! Michelangelo was a full on dining experience that even included entertainment (dancing and singing) from the dining crew. Food wise everything was wonderful. They've got appetizers like Frog Legs, Duck Spring Rolls and Fried Green Tomatoes. Their entree selections include 12 Hour Braised Short Rib, Vegetable Wellington and Cornish Game Hen. Dessert selections included Tiramisu, Bartlett Pear Almond Cake and Ice Cream Cake. Menus rotate daily. On Sea Days, Michelangelo also had a great Sea Day Brunch and Afternoon Tea. Aside from the buffet and main dining room; there were plenty of other free dining options on the ship. A crowd favorite was Guy's Burger Joint by Guy Fieri. The burgers are definitely worth a try here! Another good spot is the Chicken Shack which has amazing crisp chicken tenders and fries! I also got to try Tomodoro for their tacos. During karaoke, I did try Empanada Shop for their empanadas. The empanadas are $1.50 each or $8 for 6. They had both savory and sweet options. I had a fun and relaxing time at the Carnival Firenze. This cruise was a four day that went to Catalina and Ensenada. I definitely would go again (perhaps next time to Cabo San Lucas). read more

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I feel awful giving such a terrible review. I'll start with a positive. The ship has a lot of fun activities for adults and children. It is family friendly, and they even have several camps for the kids so the adults can enjoy some alone time. The food was pretty good. Our favorite was the Italian restaurant on the Carnival radiance ship. It was absolutely delicious. It was a slight up charge since it's a specialty restaurant. We had a balcony room. It was nice. We did enjoy sitting on the balcony. The room also had a lot of storage. Now for the negative. Carnival has been in the media a lot lately because they are trying to crack down on bad behavior by passengers on the boat. Everything you have heard is true and we witnessed it ourselves. There were several large fights on the boat where Security had to get involved. One was a male beating another female in the hallway by our room. Another was three males, jumping another male in the elevator. Even though the boat prohibits marijuana, there were several instances of people smoking it. I have never seen behavior like this on another cruise ship. We just took a celebrity cruise a few weeks ago and you don't see this type of behavior. We actually feared for our safety, which is why we would not do a carnival cruise ever again. I don't know what the solution is for carnival because they can't change a culture of behavior. read more

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First time on a cruise and it was nicer than I expected! Hubby decided to book a 5 day cruise this summer break with two stops in Mexico for our family. It was a lot nicer than we expected. Food and service were good, most of the employees we encountered were pleasant and friendly. They offer different food options at each buffet. We had dinner four evenings at Sunrise and our dinner servers were pretty great and extremely friendly; shoutouts to: Jay, Mackvin, and Pal. There was a different menu each day. Kid's menu didn't change which was good for my picky kiddos. We realized a couple days in that the buffet serves a lot of the same things they do at the restaurant so we opted to eat at the buffet one of the days for dinner. The next day we saw one of our dinner servers at breakfast and he asked where we were the night before and let us know we were missed at sunrise. I thought that was a nice gesture. So we went back to sunrise the last night lol. My kiddos loved the "day care" (Camp Ocean) where they met some friends they'd run into on the ship. Our cabin was pretty nice and included a balcony, small living room, mini fridge, two twin beds put together as a king bed. Jimi was our main housekeeping steward and was very friendly each and every time we encountered him in the hallway. My kids loved the animals the towels would be folded into and that they'd leave set in our room after servicing it. A lot of other food options: guy's burgers and pig anchor bbq, shaq's chicken, tacos, sandwiches, pasta, and pizza. There were two pools one in the middle and one in the back. The middle also had two large slides and a smaller kid's area and a mini golf area on deck 12. So many more things we saw including the welcome party, comedy shows, karaoke, and rock revolution. It was overall a very nice, fun, and memorable trip with my family. read more

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*LONG BEACH, CA EMBARKATION REVIEW ONLY* Came here to board a cruise at the Long Beach cruise terminal. The process initially started well, then it stopped. There was a major computer glitch across the Carnival fleet that impacted our embarkation. Carnival did not communicate this issue to us, resulting in aggravated cruisers. It took about three hours for the issue to be resolved and even during the checkin, the staff had to use printouts consisting of thousands of cruisers' names and mark them off before being allowed to board. All in all, it seems we always have issues coming out of this port and needless to say, this will be our last. read more

First time cruise on Carnival. We were looking for a quick get away and this one lined up with dog sitter availability. I was really worried about cruising on a big Carnival ship known for the lower end of cruising experiences, and because of their reputation of being a party boat and having to share the space with over 4,000 people. The ship was Carnival's Firenze, which from reading reviews, does not have the typical vibe of the usual Carnival experience (this is good or bad, depending on what you prefer). It does have the big ship feel that is good for partiers, families, teens, kids. It's a lot of hype and excitement with a big water slide, rope course, miniature golf, arcade, sport court, loud music, casino, etc. Well, it turns out our cruise was better than I expected. The big ship moved smoothly. You could almost forget you are on the ocean, especially walking through deck 5 where there are a lot of different venues and paid for specialty dining. We tried to stay away from the crowds, but hard to avoid especially on sea days. Look for spots around the ship that are quiet and away from the crowds (they do exist). This is when a balcony room is worth it. Our balcony room (#6277) was small, but had good storage. It was close to stairs and elevators, though sometimes noisy it wasn't too bad for me. We ordered a pot of coffee and toast through room service (no charge) every morning to get us started before heading to breakfast. We carried on two bottles of wine to enjoy in our rooms. Call your cabin attendant for anything you need for the room (ie wine opener and wine glasses). Great balcony views into and out of Catalina Island! Loved Catalina! The port at Ensenada was yuck! We never had a problem finding seating in Lido Marketplace. Tip: lines are shorter in the aft side of Lido Marketplace. Choose wisely when selecting from the buffet, or you will be disappointed (a definite no on the scrambled eggs). Dining in Michelangelo was pretty good (go early to get a good seat, but go later if you want to catch the evening entertainment. On sea day we had breakfast here--my steak/filet was tender and tasty! Our favorite place for a cocktail was Moda Bar and Lounge for mellow, low key music and nice sitting areas. Versus around the corner was the Tuscan Lounge where a big crowd gathered for karaoke (they were having lots of fun!). Worse part was driving in. We waited in line for almost two hours before we got past the gates leading into the parking garage! Thankfully, we got a parking space in the garage! Get there early, especially if you are on a fully booked cruise like we were. Check in through the cruise terminal was fast and easy with the Faster to Fun upsell pass. This was totally worth it to us after waiting in line in our car for almost 2 hours! Our debarkation was also fast and easy using the express, self assist (take your own bags). Our scheduled check out time was 9am. They let us exit before 8:30am, allowing us to beat the crowd. Would I cruise Carnival again? Maybe if taking the granddaughter. No if just me and hubby. Better for me is to sail the smaller ships with nicer, roomier rooms, and enjoy a quieter, more laid back and more catered to experience. Wow, sorry for the long review. I guess I had a lot to say (lol)! read more

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Carnival may be considered the budget cruise line, but they have their operation down to a science. Getting people on and off the boats is extremely efficient We had no issue with booking or payment even though we purchased through a 3rd party website. read more

1 Star The cruise itself was enjoyable, but Carnival's post-cruise customer service is one of the worst I've ever experienced. The moment your cruise is over, it feels like Carnival no longer cares about its guests. If you have a question about your onboard account, an incorrect charge, a refund, or a credit that needs to be applied, there is no way to speak with a live representative. Instead, you're directed to fill out an online form and then receive an automated email stating that someone may respond in up to 10 business days. Ten business days to respond to questions involving charges to a customer's credit card is completely unacceptable. While Carnival takes only seconds to process charges to your account, they expect customers to wait up to two weeks just to receive a response about those same charges. By then, the charges may have already posted to your credit card, creating unnecessary stress and frustration. In my case, there was a simple issue involving onboard account credits that should have been resolved quickly with a five-minute phone call. Instead, I was told to submit an online form and wait. There was no option to speak with anyone who could immediately review the account or provide reassurance that additional charges would not be processed. What makes this even more disappointing is that Carnival has no problem answering the phone when you're booking a cruise or spending money. Before your vacation, representatives are readily available. After they've collected your money, that level of customer service disappears. Guests deserve the same level of support after their cruise as they receive before boarding. Billing issues and credit card concerns should never be handled through an automated system with a 10-business-day response time. Customers deserve immediate access to a live representative when their money is involved. I expected much better from a company of Carnival's size and reputation. Until Carnival improves its post-cruise customer service and gives guests access to real people who can resolve billing issues promptly, I cannot recommend them based on this experience. Great cruise. Terrible customer service once you step off the ship. read more

Carnival Cruise Lines - Travel Services Near Me - Long Beach, California

Overall very happy with my experiance the food was great and the service was exellent went after my honeymoon, I went to Ensenada on Carnival Island and had a great time at the ports. I would say everything was included. I didn't have to pay for extra stuff, but everything that was extra was expensive. That was the only downside. The comedy shows were great. read more

Carnival Cruise Lines - Me and my wife - Travel Services Near Me - Long Beach, California

Four cruises in. One on the Splendor and three on the Panorama. Lots of kids and teens, many unattended. Pools and spas constantly packed. Parents do take toddlers with swim diapers in both. The Havana ship area limits to kids 12 and older. The Serenity area is for adults only. On the past two cruises we noticed the menu items at the dinner restaurant were the same as the lunch buffet that day. Best food items are at the cafe for the free sandwiches for lunch or dinner and then in the morning do the bagels at sea. If you don't mind paying for food, Bonsai is good and so is the Seafood Shack. You can pay for the wings but they are smaller now, no more ranch, and the wings are all flats. Elevators seemed to be taking longer and grouping decks oddly. Dance club, comedy and silent parties were all the best for us. Our group of 14 had the seating messed up on the first night but Carnival fixed it the following evening. Clean rooms and a friendly staff. The only unhappy staff members seem to be at the pig n anchor buffets that we experienced twice. read more

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***May 25 - 29 cruise from Long Beach to Catalina Island and Ensenada*** If you came to relax on a cruise, Carnival Firenze is not the cruise for you. This beautiful vessel is for a party, energetic crowd. I loved everything the Firenze offered except putting on additional weight from eating and drinking. Cruise Director was spectacular, and, thank you Carnival CEO and team for recognizing all military & veterans who were onboard for Memorial Day. We explored every space possible and even found areas that others weren't utilizing. One part of the ship we had all to ourselves and took advantage to watch the sunset. My room was expertly cleaned by Rastham, room attendant, who was EXCELLENT. No issues at all with cleanliness. The cruise ship was exceptionally clean, and if there was a spill, team members wasted no time tending to the issue. Speaking (writing) of team members THANK YOU to the following: Special *healing* juices/tonic guy (sorry I didn't remember his name) *Thandi *Mellody *Grace (Serenity) *Stephen (Michaelangelo), Restaurant Team Leader *Na *Doubin (Comedy) *Sugar *Marvellous *Memory &Regina (Asst Cook 1):  always cooked my eggs the way I like them Faster To The Fun was definitely worth the price paid. I will happily pay again to skip the long lines and get treated like a VIP. We absolutely enjoyed the following: We allowed a porter/baggage handler to take our bags away from us before getting inside the cruise terminal. Express Luggage worked. Bags were in room between 130 and 2p. Priority Check-in: Once we got inside of the terminal, we looked for the Priority line to check-in; Was easy and expedited. Once we were actually on the Firenze, we quickly toured as much area as possible to get oriented. Then we went to the bar and parked at a cabana. Guest Services: We were priority, and, there is a dedicated line for team members to answer any questions you may have. Wait until the cruise has left the port to ask your questions. Dining Reservations: We had Priority Main Dining Room and Specialty Restaurant reservations (excluding Your Time Dining). Loved it! Priority Water Shuttle Boarding: 1st group off the ship for excursions. Loved it! We were able to explore destinations on your own and had the option to choose a priority water shuttle from the ship to shore. Loved it! Debarkation: When it was time to leave from too much partying., Debarkation was super easy with that Faster to the Fun added package. We chose an early debarkation and was off the cruise by 8am. read more

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