I've started a Gold Membership at Carn Brea Leisure Centre (Community Centre) months ago in Idea of doing exercises and have my youngest son learn to swim. The gold membership allows you as an adult to bring one of your underaged children to swim for free but people at the reception seem to forget that and often asked me to pay for my child. When trying to book classes at reception, Amanda always told me there are not spaces available, but when I was to the Gym office, Caroline and Steve found online a lot of available spaces. Today I decided to go to the Gym: running and rowing. I swiped the card and screen sent me back to reception office. Sandy who is the Manager of the reception told me I need to pay £3.00 for a missed booking which I previously have cancelled on Wednesday with Amanda because of the Ciaran storm. Amanda didn't register my cancelation. Sandy remembered I called and she cancelled it. After the 'adventure' I'm still trying to go down to the gym, but Sandy is asking me if I did any booking for it and she advised me to go on the online website in the reception to book a gym session. I've tried but it wouldn't work and Sandy offered to do this session booking on her computer. When I got down to the gym I asked Caroline the gym Manager if I need a booking for the Gym. Caroline said I don't need one. Every single time I went to this Community Centre they made me feel very uncomfortable and unwelcome. This place is advertising as a Community place but it doesn't show any sympathy or kindness. There is untrained and rude staff. Never forget: This Centre is maintained by the Community. We all pay for services to keep this place going. Nobody deserves such an appalling treatment. read more