On September 19th at 9am I called to enquire about an ultrasound and x-ray requisition from my doctor.
The receptionist; a monotone, younger sounding female very unenthusiastically answered the phone with a tired, memorized "greeting". It was immediately obvious she did not want to be working on a Saturday morning...
She made it known when her priority became telling me the location does not do ultrasound appointments (contrary to the truth) rather than focusing on helping me book two appointments with their clinic. This phone call resulted in a very unpleasant interaction with someone representing Carmit Dignostic Imaging - full of attitude and unhelpful.
Shortly after, I called a different clinic with a receptionist who was extremely pleasant, respectful, professional and accommodating to their patients needs. She invited me in same day, was able to answer my questions and I got both of my doctor referrals done within an hour (excellence health care ltd for those wondering).
My review is strictly based on my experience with the receptionist at Carmit Dignostic Imaging. Through my experience; the receptionist is a strong representation of the clinic as they are the first face and voice we see or hear. I believe with a strong need for jobs in canada, specifically in Toronto ... this female would be better suited elsewhere, perhaps behind the scenes rather than the first impression patients get when considering Carmit Dignostic Imaging.
Horrible over the phone etiquette leaving patients with unanswered questions and a bad taste in their mouth.
Look elsewhere if you can! read more