Great costumer service and a great collection of guitar gear, came in and bought a used 2x12 after…read moretesting it out and it sounds fantastic. Thank you so much!!

John is super nice and set up my old Les Paul for me. It plays better than ever!! He also had it…read moreready for me the very next day.

We're so lucky in PG to have this wonderful music store! They recommended my kid's violin teacher…read moreand we buy all our music books there. Very reasonable prices, great selection, and incredibly kind and knowledgeable staff. My child plays the flute and the violin and we've been very fortunate to have this place so close by; they also generously support local music studios putting on recitals and give the kids gift certificates for participating. We are lucky to have them.

The customer service at Bookmark Music was outstanding. Pamela worked with me closely over email…read moreand on the phone answering questions and facilitating an online order. When the product arrived and didn't match our needs she again worked diligently to help resolve and went above and beyond when we needed to do a return. I could see throughout the process that Bookmark Music really cares about their customers, which can be so rare these days. Support local businesses, support Bookmark Music!

Kurt was super helpful finding the best Clarinet reed for our grandson…read more Has an amazing inventory of reeds for all woodwind instruments. And is a very interesting person to boot.

Kurt performed acoustical adjustments on a trumpet for me and made sure I was satisfied with the…read moretransaction.

I bought a used Taylor Academy 12e from a private seller, but the action was very high. Took it in…read morefor a setup, and it was a great price, as their very accomplished luthier Frank (45+ yrs experience) charged only $20/hr, and had it done the next day. Frank let me know that he could only take the action down so far without losing tone (via the usual method of sanding down the saddle), and the action ended up still being to high for me. As a former Taylor certified luthier, he said that he could remove and adjust the neck to bring the action down without losing tone, but that would take a couple hours more work. It ended up taking him only 1.5 hrs, and $30 later my Taylor has action as low as on some of my electric guitars, and still sounds great. Thanks Frank! My future business is yours.

Frank is the best! He knows everything I needed to repair my guitar's neck that needed an artistic…read moretouch. He is one of the best luthier's around.

Scot Moon is a certified luthier and builds string instruments and specializes in repairing ,…read moresetting up and fret mills all electric wiring and trouble shooting any problems you might have!! I've been satisfied with all my six strings including my bass 4and5strings

Interested in having your guitar and money stolen? Hey, check out Moon Custom Guitars…read more I did business with Scot Moon, the owner, for years and had nothing but great things to say about his workmanship and business practices but that all came to a halt two years ago when I gave him $1200 to have Tacoma DR16C refinished and some other work done on another Tackamine acoustic. I was still in the Army at the time and stationed on the other side of the country but we made an agreement that I'd come and pick up the guitars in a few months when I moved back to California. In the time since I first gave him my guitars until today, I've tried multiple times to get in touch with Scot to see what the status of my guitars is but I've only received a few returned phone calls giving me excuses and promises never kept. This apparently isn't the first time this kind of thing has happened. Other guitarists in the area have since told me stories of Scot's dubious behavior. I've given him more than enough time to reconcile our differences. I'd even settle for just having my guitars back and giving up on the money as a lesson learned. But I want anyone who's interested in doing business with him to know that this is the risk you run.

We're very lucky to still have this music shop in San Jose…read more... Very friendly knowledgeable experienced staff.... I just had the intonation set up on my old Gibson Paul and it plays great... Ask for Terry to set up your guitar... Thank you.

Pretty cool that my son & his dad earned a sticker because they said a specific word when they…read moreentered the store!

This place is rad. One of my favorite spots to find parts and stuff that other shops don't usually…read morehave on hand. There's always interesting guitars, amps and pedals to check out. I like the atmosphere of the place and Carlos seems like a cool dude that is always happy to help you find what you're looking for.

Warning to anyone buying from this seller through Reverb. Please do not let what happened to me…read morehappen to you. Guitar Wars knowingly bait and switched me on a Roland JC 120 amplifier. The price seemed fair enough and the picture seemed to match the description, however, the amp I received was a far cry from either. It arrived in an unsalvageable old furniture box, poorly packed, and absolutely beat to death. The model JC 120 that was delivered was not the same amplifier as the one advertised. It was hardly functional, the cabinet was cracked and tattered, channels popping and fizzing and knobs mostly not functioning. On top of that, it was filthy. Anyone who has ever played through a JC 120 knows that these are heavy amps that require casters to move them in any reasonable fashion. While pictured with the clean amp in the listing (the one that I did not receive), the tattered and battered model that was delivered to me did not have them. So here I am, essentially stuck with a useless burned out shell of a JC 120 that's basically immovable by one person without a hand truck. See pictures below. Guitar Wars knowingly scammed me out of $800+, don't let it happen to you. Please keep in mind, this did not happen in shipping. This was very much orchestrated intentionally. The amp was listed in "Good" condition. Please find a few images of the actual listing they posted below the images of the box. **please see Google reviews for pictures mentioned above**

The technicians at guitar 123 are amazing and super helpful! Went in with my first electric guitar…read morebecause of a broken string and never changed a string on my guitar before and they helped with no hesitation! Super nice and knowledgeable about what they do. And they did it super quickly too! Definitely check them out if you need a repair or to check out their awesome instruments!

got new guitar, bridge doctor, strings and awesome service! 100% recommended for all musician needsread more

PROS: They did a fantastic job of tuning, cleaning, and…read moregetting my Ibanez S series with floating tremolo playing like new! The two people I deal with were very kind, talented, and hard working. CONS: Their business organization isn't the best: phone calls and emails went unanswered and timelines weren't met. However, this was during COVID and over the holidays and New Years. Given those circumstances and how great their work is, I am still giving them five stars. Local music shops over Amazon.

Best guitar repair shop in SC! Fixed up my old Epi really…read morenice. Support indie stores, it's good for the soul.

I brought in a used violin, after purchasing it with no prior experience. Wasn't sure what I needed…read moreto do before playing with it. The young lady was very helpful - no sales pressure. But I bought a couple of accessories anyways because she made the experience pleasant. Would definitely go back with any music related needs.

Just bought a ukelele from here to keep practicing as a beginner, they have good intro/beginner…read morepieces up to more expensive and studier pieces. The range I saw was from sale items at 49.99 up to 200+, they have a good, moderate amount of choices at each level, with different brands and accompanying acessories! My ukelele is a soprano, a great beginner ukelele I was practicing with, got it for $75 with tax and a carrying bag included in my purchase, if I remember correctly, tag price was $69.99 I did ask if there was something similar to a brand/type of ukelele I started my practice with but I was then getting sold onto the more expensive pieces that I didn't have experience with and didn't ask for so that was a miss for me. Wish I got more of a relevant recommendation but the workers were sweet, they let us browse by ourselves for a good amount of time before stepping in (which good for me because I needed time to think, compare, and browse). When we went, there were a handful of other customers inside the store, it's located in a small shopping center but the store is bigger inside than it appears on the outside. The parking situation was just okay, not bad, could use a tad bit more space, we went ~1p the parking lot was full minus 2-3 spots but I noticed cars came and went from the time we got there until we left so it seems like there's a couple spots free at any given time due to the traffic coming in and out for small errands. Lots of instruments and accessories to be found inside and the workers seem to be happy to help find what is needed! Pretty well organized inside to find what you need on your own though, I was able to find the ukeleles quickly.