Amazing Perfect Travel Agent/Host for gamblers. No one's better than Gamblers Express!read more

BEST EXPERIENCE EVER! Went to Harrah's / North Kansas City Dec 8th 2017. David and Rocio took…read moreexceptional care of every detail of my trip and treated me like a VIP......... All my "fun" trips with be with the Collins team

Visiting a new town that is known for its different side streets and courtyards?…read more Carmel Visitor Information office is your first stop. Extremely friendly staff who quickly was able to assist us with all the useful information and maps

I just had to write about this little office in the Town Center Mall because they helped out with…read moremy travels when I needed it. They were there for me. They are the nicest people for this job; all smiles and welcoming. I needed schedules and had lots of questions that they patiently ANSWERED and helped with a few other details, called for a cab for me to make it to the airport because I lost my phone. There is a nice little selection of souvenirs and those fancy glossy magazines. They couldn't have done anymore for me. By the way, the cab came just as fast as an Uber and the cost was the same. If you need help with your travels in and around Carmel, this is the place that is there for you.

Of the four "tourist maps" in Carmel, The Carmel Treasure Map is clearly the best. It is a…read more"painting disguised as a map", made by a local artist, Lisa Bryan. The map is unique in that it is composed of the artist's original watercolor paintings of buildings and sights in Carmel. Rather than a bland, utilitarian delineation of the village, it depicts the village's character and is extremely useful. For example, if a visitor is lost or confused, he or she needs merely to look at an adjacent building than then find it on the map to discover their location. All of Carmel's hidden courtyards, paths, and cut-throughs between streets are depicted, giving a visitor the ability to fully enjoy the charms of the village. Also, ATMs, pubic restrooms, and parking are clearly depicted, as are dog-friendy establishments, locations of parks, outdoor dining, wine tasting, and music, plus others. The map also has contact information and locations for most businesses in the village, plus ones in the surrounding area. The back of the map also depicts the coast down to Big Sur, the rest of the Monterey Peninsula, and Carmel Valley. Rather than being discarded at the end of a visit to Carmel, many people take the map home as a memento of their visit and a tool to plan a future one.

From the owner: Established in 1990, Lisa's Art Studio is an art gallery and studio located in Carmel, California…read more Her work is extensive and varied, and includes paintings of pictorial maps, local inns and restaurants, Carmel locales, animal portraits, buildings, postcards, and note cards. Come visit us today to see for yourself, and have your favorites digitally recreated and printed on a personal item, such as a mug, pillow, or tote bag!

Everything went splendidly. Dan was super; he successfully completed the Byzantine Swissair web…read morepage arranged an excellent business class, particularly because I'm 7@ and not 17. Now he's trying to find a great hotel with free breakfast. Top drawer service.

Very professional and personal service. Cost is $100/person, but worth every penny. Helped plan…read moreour trip to France and Switzerland. Had great suggestions and arranged for all travel, transfers, hotels, etc. No worries. All taken care of.

For me, a 5-star rating is perfect so I don't give many 5-star ratings. Well, the place isn't…read moreperfect, but it's pretty close. It's a new place. It's a very nice place. It's in downtown Carmel and has a good location. It's clean and comfortable. The staff was always friendly and helpful. We'll probably stay there again. That said, here are the few areas we didn't care for. 1) There are lights under the bed that come on when you get out of bed. We don't want lights on in the middle of the night if we need to get up for some reason because that disturbs our sleep. We asked them to disable that after the first night, which they did. 2) The thermostat doesn't seem accurate. It seemed to be 2-4 degrees warmer than the reading. For example, we set it to warm to 68 which is normally cool and comfortable for us, but when it heated the room to 66, it seemed on the hot side for us. We dealt with this by just turning off the heater. 3) There were literally 4 people standing there checking us in. Sometimes between two of them they even asked us the same question twice. We just want to check-in, park our car, and get the key to our room. We don't need 4 people to do that.

Small but gorgeous hotel. I want to give like a 3.5-3.8, but am doing a 4. While it has an intital…read morehigh end appearance and price point, the Stilwell Hotel lacks the some of the essentials of a true luxury stay. - Staff: during check in, we were helped by a tall blonde young man with a deep voice . He has 0 customer service skills and should not be customer facing. He had minimal eye contact, cold demeanor as if we were bothering him, mumbling, and just overall unpleasant. He had the demeanor of a bro cashier at a GNC. There was a guy next to him which I assume was IT or something since he was messing with something at the front. There was a woman who brought us a welcome glass of champagne, and Angel - who gave us a brief tour and brought our luggage to the room. Angel and the woman were nice. Champagne was good, however I wish they offered non alcoholic options like a juice or sparking cider. Throughout our stay, we encountered many staff on the property in passing - not a single smile from any of them. Even the housekeeping staff at a BestWestern are nicer than the staff here. - Room: gorgeous but small. Booking a room for 2 does not just mean having a big enough bed, but actually room for 2 humans to move around. There is not enough room to lay your luggage out anywhere, and the bathroom was narrow. I would've liked to have a towel bar by the sink instead of having a silly rock be what holds the towel up. The room is aesthetically stunning and the bed was very comfortable. I loved the ambient lighting options and motion activated under-lighting. I liked that we had a balcony. I enjoyed the soaps / lotions, as well all the nespresso in the room. Air conditioning worked well. Room was very clean. - Parking: parking was easy in the day. We lucked out at night but guests arriving after 8pm had nowhere to park, which we witnessed first hand. We saw a guest told the staff "the lot is full", and the staff said "just take the EV spot". What about your guests with EVs who need to charge their cars for the night? On another day, a large car was parked in the entrance into the hotel (not the street) and stayed there for 15 min which blocked entry for everyone else - i wish the staff came out to inform the guest that they couldn't leave their car the. The main lot is very tight with slim spots and awkward parking angles, but the back lot was good . While this wasn't an issue for me, I can imagine coming off of a long flight, finally getting to the hotel at night, and being frustrated at the lack of available parking. - Breakfast: this is the main reason we wanted to stay here. The breakfast itself is good, not great. The French toast, juice, chia pudding and eggs are best things - everything else is okay as I found some things to be stale such as the waffles and muffins. I did enjoy how the food is displayed, and there lots of variety. Staff is constantly refilling items so you never have to worry about things running out, regardless of when you arrive for breakfast. Breakfast is much later than it is at other hotels, and with a small window (8-10am), which can be an issue if you are planning to eat early prior to a hike. 2 staff stay in the area however they just stare at you from the corner of the room. No smile, no good morning. The first day, I felt like we were being stared at as if we were freeloaders sneaking in for free breakfast. It was very uncomfortable. Not sure if they were staring because we're younger than a majority of the other guests but there really is no excuse. I think they should do a wrist band system or something if they insist on eyeing people. Property- they have a cafe by the breakfast area where you can order hand crafted pizza. We didn't do this but it smelled great. The location is convenient with lots of restaurants within walking distance . As a hotel guest, you get a discount at the Foray restaurant, which is closed mondays and Tuesdays Overall: Beautiful, but I don't think I'd stay again. For the price point and all the amenities, I expected to be in love with this hotel. At other hotels with this price point, I'm usually like "I don't want leave!", but not here. It wasn't a bad stay, but the experience didn't match the price point. I hope they get better staff or else I could see this hotel failing in the future.

The most DARLING bed & breakfast…read more I loved the tea, coffee, and variety of delicious homemade cookies in the lobby when you check in. The homemade breakfast is amazing - warm mini-quiches, yummy pastries, yogurt & berries. Don't go crazy on the cookies and pastries here though- I did and experienced the horrible sugar crashes everyday, sob. The rooms are adorable, clean, and updated - with the most cozy beds too. The staff members are also the sweetest. Sandy is wonderful and make sure to say hi to Butters too, her adorable pup. Walkable to downtown Carmel & easy parking.

This place is my go to getaway for Carmel By The Sea. What makes this bed and breakfast stand out…read moreis they are very pet friendly and breakfast is brought to the room each morning. The fireplace and jacuzzi tubs are also notable and adds a touch of luxury to the stay. The pet fee is reasonable $25 (compared to $100 at other places). The You are not allowed to leave pets unattended which is a rule at manyother establishments. They offer pet strollers, towels and a rinse station for the dogs. My dog Boba is remembered by name and is welcomed with a treat. His picture is taken for their yearly album and our stay is personalized with his name on the welcome board. My dog likes to bark and I do my best to keep it down. But never have I had to deal with complaints because they get it - and the other guests seem to understand also. Snacks for humans and pets are available in the lobby throughout the day . The staff is super friendly and go above service to have our room ready for our stay - with accommodating early check ins when possible. They offer goodies to take home during check out. Breakfast choices include quiche, oatmeal, baked goods, fruit and yogurt. It's best enjoyed out on the patio or inside where dinner trays are provided. My favorite rooms have a patio and Jacuzzi tub. The rooms are spacious and bedding is soft. The price is very reasonable for their amenities. The location is 5 min walk to Carmel shops and restaurants. The beach is a few minute drive too. So location, breakfast, spacious rooms and dog friendly staff is why ai choose to stay here every time we visit Carmel and Monterey.

Briarwood Inn is a pretty basic property so don't stay here if you want a fancy place. However if…read moreyou are looking for a dog friendly $25 per night, free parking, and a inn smack dab in the middle of Carmel this is a great spot.

Stayed here over the weekend- a very expensive stay, and it was just disgraceful! Stay away at all…read morecosts- Do yourself a favor. 1. No working air conditioning. The room was uncomfortably hot throughout our stay, making it difficult to rest. 2. Windows without screens. With no AC, opening the windows was our only option for relief, but the lack of screens meant we dealt with significant street noise, and we did not feel safe sleeping with unscreened windows open overnight. We were left choosing between heat and security. 3. Uncomfortable bed and linens. The mattress was extremely hard, and the sheets had a strong bleach smell. 4. Bathroom issues. Water from the shower spilled across the bathroom floor, which was both an inconvenience and a slipping hazard. 5. Missing amenities. The room had no basic items such as cotton swabs, and the toiletry bottles were only about a quarter full. 6. Unhelpful front desk service. When we asked the front desk associate for a restaurant recommendation, she was unable to offer any suggestions, which added to the sense that guest experience was not a priority. 7.Outdated TV. "The room's television was extremely outdated and received only a handful of local channels, which left us with essentially no in-room entertainment. Truly pitiful for such a sophisticated /classy wealthy town.

We had such a beautiful stay! The view was absolutely amazing, and we really loved celebrating my…read moregirlfriend's birthday here. The hospitality was wonderful, and we especially appreciated the room upgrade and the help arranging the flowers in our room for her birthday -- it made the experience feel extra special. Thank you for making our stay so memorable!

Very disappointing experience, especially when traveling with an infant…read more We called the hotel three separate times before booking because we were traveling with our 6-month-old baby and wanted to make sure the accommodations would be appropriate for her. We specifically asked whether the hotel had a pack-and-play. We were told they did. We asked about the size and brand because our daughter moves and crawls in her sleep. The first person we spoke with didn't know the brand, so we called again the next day. The second staff member also didn't know the brand but assured us that it was "a good size." Based on that information, we proceeded with our reservation. When we arrived, however, the mattress provided for the pack-and-play did not properly fit the frame and left a noticeable gap around the sides. We tested it with our daughter before putting her to sleep, and she became stuck in the gap and couldn't get herself out. We immediately decided that we could not use it and had to come up with our own solution for putting our baby to sleep safely. We informed the hotel on the second day that we no longer needed the pack-and-play because we did not feel comfortable using it. We did not receive an apology or acknowledgment from management. We also called before booking to ask specifically about blackout curtains and were told that the room had them. There were no blackout curtains when we arrived. There were shutters, but they did not provide the level of darkness we had expected based on what we were told. The room was also very noisy. We could clearly hear footsteps and doors banging from upstairs, and we had to call the front desk twice because of the noise and our concern that our baby would be woken up. We stayed for four nights and tried our best to make the situation work because our baby was already exhausted after the long drive to Carmel, and moving to another hotel with a baby and a lot of luggage would have been extremely difficult. We paid almost $2,000 for four nights, so we expected accurate information about the accommodations and a reasonable level of service. The biggest disappointment was that we specifically called multiple times before booking to verify these things and were given information that did not match what we found when we arrived. I hope management takes this feedback seriously and properly trains the front desk staff. If an amenity isn't available, it is much better to tell guests honestly so they can make an informed decision--especially when they're traveling with an infant. Here are some pictures of the pack-and-play for reference.