I'm sorry but the communication process was really bad. The company does have a nice inventory but the sales rep kept messing up my app, and now I have to take time out now fix he 8 duplicate inquiries on my credit (should've only been 3) and also she didn't let me transfer my DV plates which has been a hassle. read more

Ok let me start off with that when we got our truck the people was awesome funny and very nice but the lot we got our truck from wasn't this place we took our truck here for service within not having the truck for 30 days they did not fix everything that needed done said it was all within their standards which they have very low standards let me start off with the chip in the windshield that they did try and fix but looks worse then it did before we dropped it off then the brakes Squeak when you stop then the tires yes they have good tread but are dry rotted so we take the truck back home a week ago or less and yesterday we are driving and sure enough due to dry rotting the one tire goes flat while driving down the road I understand that these tires are expensive but to overlook the dry rotting and putting myself and my children's lives at risk is horrible so we call again and explain what happened and they say since the crack where it is dry rotted opened up it's not covered well what about the other 4 dry rotted unsafe tires on the back of the truck read more

I've dealt with multiple Carmax centers in this area. The cypress location is by the far the best and actually show you a little bit of customer service. This Carmax moved me out my appointed time slot I booked 2-3 weeks ahead to push me back hours which I couldn't make that day. Their screwup, I was told someone would call me back Friday, received nothing and took the initiate to call back Monday and check in and they tell me I have to wait another 30 days for my car to get serviced. I've had it up to here with every service center I've been to. Do yourself a favor and never purchase a car from here. read more

Very dissatisfied with the overall experience. I highly recommended that no one conduct business with this company. They are not trustworthy. read more

The buying experience was okay, salesmen were very helpful. However, I haven't even had the car for a month and I've noticed the power steering pump is making a noise. I called to schedule an appointment to have someone look at it and was told it would be more than a week before I could get in. That seems a little long and makes me wonder why their service department is so backed up. I would think that it would be a priority to get me in since I've only had the car for two weeks. I've never had to wait that long to get my car in for service, especially when I haven't even had it for 30 days!! read more

Amazing experience when purchasing the new Toyota from this location, but TERRIBLE treatments on SERVICE!!! It took us 3 trips to this location to pick up our car from service when we first bought the car (on a mistake that they made before delivering the car to us). But they still didn't fix the mistake properly. Needed to bring the car in for another whole day and they have not call us back yet!! TERRIBLE TERRIBLE service department, lacking labor extremely!!! read more

I have had my car for six months and have had nothing but problems. If I need an appointment they can't get you in for weeks. Today tried to get my car in next week because it hasn't started a few times this week and left me waiting for help and they were unable to get me in for three weeks, REALLY? Not like I am having a problem that is no biggie its a problem that is unsafe and is leaving me sitting on the side of the road 50 miles from home with my son. Worst place ever and will never do business with them again read more

Carmax Customer service is lacking. Carmax Communication skills are poor. Communication with the customer and the different departments is vital and the mediocrity of it has caused me to waste a lot of time returning to Carmax to get repairs done on my newly purchased vehicle. Today, ( I wasted half a day last week) I have been here now over two hours and continue to wait when it should have been a simple drop off purchased vehicle and pick up loaner so Carmax can do the repairs they promised to do. They keep passing the buck. It should not be this complicated. I have purchased several new vehicles from a couple different agencies and I have never had this many problems. Unprofessional. Poor training. Subpar service. I'm still here waiting. read more

i went back to get some information about the service parts they put on my car. the manager said they put generic parts on the car because they had to fix it within 30days and i wasnt paying anything for it, because of the 30 day warranty........ they didnt put the parts thats for the car. the problem never went away. read more

Got a call from Carmax manager and he refused to do anything about my car needing a paint job. Said only cars that have frame damage are considered wreck in the eyes of Carmax. Other wrecks don't count, according to Carmax. So for those looking to buy from Carmax DONT!!! read more

Wonderful experience! I did the pre-qualification, and got approved and called the same day. Within a few days, I drove off in my new vehicle. Fast and painless. read more

Typical car buying experience. Your salesman lying to you and then, because he is helping 5 customers at once, they try to keep you in the showroom all day. I may buy from them again, but only because I have no other choice. read more

Worst experience ever! They tried to sell me a previously wrecked vehicle and acted like they did not know! They were so condescending! Stay away! read more

Good customer service, very friendly. Very helping in finding the right vehicle at the right price.

these people are a joke!! we have had nothing but problems after purchasing a car here! they try to get you to pay more for repairs if you are a female & even if you have an extended warranty!! always something different when you come in-lies after lies! i will never purchase a vehicle from carmax again!! they deserve nooooo stars! read more

I was contacted my a sales rep after making an online inquiry. Made an appointment to test drive a car and ended up test driving several. Unfortunately the test drives resulted in no luck that day. Searching CarMax website, found just the car I was looking for however, it was not at the location closest to me. Contacted my sales rep, Aql and he had the car shipped to the Gulf Fwy location. After a quick test drive, I purchased the car. It was a quick and easy transaction with no pressure sale. Aql made the whole car buying experience very pleasant, comfortable, quick and easy. Thanks to Aql and CarMax for my new car. Love, love, love it! Highly recommend! read more

1 Star because zero isn't available! I purchased a vehicle and immediately had problems, it was taken to their repair shop and the first issues were corrected. Following those repairs more issues surfaced and Carmax washed their hands of my problems ignoring my requests for help. Fast forward 7 months these very same issues cause an electrical fire that caused $16,000 of damage to the vehicle, after a complaint to the corporate office the service department wanted to look at the vehicle. 3 weeks later they call me to ask me where I want the vehicle towed to because they can't do anything to fix it and it's not their problem anyway. I told the store manager I would contact corporate again and his response was "go ahead, it won't make a difference.....we made up our mind already". They expect me to believe this is the way car buying should be? I will never shop at Carmax nor will I allow any family member to shop there....ever! read more

If you want an over priced vehicle in exchange for "an easy car shopping experience" go for it. These guys are the most uptight of them all. Its obvious they are trained as robots to say the same thing over and over. After doing the math, the warranty is complete garbage...sure it covers "hundreds of components"...but are you going to pay a $250 deductible to replace an electric window motor? Sure bring it in for more than one repair they say...but are you going to wait till half your car breaks down to do so? Then the warranty ranges from $1200 to $3k and what you dont think of is the interest applying to that $3k as well! They are making a ton of money off you throughout time! Will you even have repairs amount to 6-8k in the time being? (This is adding deductibles and warranty price altogether) Not to mention they are the worst at appraising cars! Buy a malibu today for 16k, and try trading it in 6mths they offer you 8k -___-...but it was bought from here with nearly the same amount of miles ingot it with.... read more

Worst first and last experience at Carmax, purchased a 2011 Ford Edge. Didn't notice any issues during the test drive (although it is less than a mile). Purchased the vehicle Tuesday, immediately when i got home I heard a thumping noise in the rear when going over a speed bump or elevated streets. Took the car to CarMax for service and they let me know the rear suspension parts needed to be replaced, on the car i bough just two days ago! so much for your inspection! Decided to return the vehicle and it was nothing but hassle free. I was told by the service manager that it was normal to have the suspension bushing fail, yea for a car with 27K miles and a little more than 2 years old. What a joke, do not recommend. read more

Only giving this a one star because I have to rate it something, other than id give it a negative star. Worst customer service ever. Bought my truck not that long ago and right away my check engine light came on and brakes squeaked, after several visits to this location, 3 rentals, and 15 days I finally got my truck back. When I returned the last rental I had I accidentally left a personal item in the glove compartment I went back literally two hours later when I realized and they said it wasn't found. I waited 40min there and talked to everyone and their mom and still my item wasn't found. Which i personally believe that's BS and they kept it. It was also not on the lost and found and they swore whoever inspected it was a long time employee and very honest and reliable. O K like i give a damn, it was supposed to be a Christmas gift and now I'm having to go buy another one. Thanks Carmax! read more

Carmax not getting my rate at all I'm very disappointed I bought a car July 2016 the transmission went out I've been with the for 4 months now they are giving the run around saying that they need to investigate if it was bad before I bought or it's my fault I'm very very disappointed now I'm paying for a car I'm not driving. read more

I purchased a Cadillac only to drive it 6 days then had to take it to service due to the AC not cooling and radio problems. It's been 2 weeks going on 3 and my car hasn't been fixed. I'm two weeks away from having to pay on my first month's payment and no car yet. First it was that the technician that was supposed to be working on my car kept stalling and not getting it done as timed. Then they gave it to a different technician he changed the compressor for the AC and was waiting on the amp for the radio but in the mean time didn't think to check if after changing the compressor if that was the actual AC problem. Turned out it wasn't. I give them credit for keeping me informed but seems like every time they call me just to tell me what they thought was the problem wasn't. So now they are having to send it to an outside dealer to try and see what the problem actually is. I've never had a problem with any other dealer and their service department taking so long to fix an AC problem like I have at Carmax on Gulf Freeway. read more

After having issues with my vehicle, that was purchased at one of their other locations, I went to the service center. I walked in and there were about 5 people working. They all looked up at me and continued doing what they were doing. No greeting......nothing. I asked if someone could help me and they all acted like they were even more busy (shuffling papers, etc.). I was able to explain my situation to someone and long-story-short, they used every possible tactic to talk me out of getting my car serviced there. Take it here...take it there....go down the street to Auto Zone and get the battery checked, etc. Although it was purchased at a different CarMax location, I paid cash for my car- almost $30K and they couldn't take the time to either break out the machine and check my battery OR give me an appointment? I had to get a jump start just to get there. My car was still running that whole time I was in there because I was afraid to turn it off. Finally, a young man and a woman at the very end of the desk, who overheard my conversation with one of the other workers, looked up my information and gave me some very helpful details about my warranty that I wasn't aware of. Had it not been for those two, this would've been a one-star review. Customer service is not as difficult as some people make it out to be. Greet people and address their concerns. It's THAT simple. read more

Went in to get my 2013 Camry Hybrid appraised. Waited 40 mins which was fine since they were busy on a Saturday. However, the quote I received was lower than I had anticipated, and I realized that they had listed my car as a Camry without hybrid technology. They also did not take into account the Blind Spot Monitoring technology in my car. I approached a manager, and he went back to the buyers and eventually came back to me saying that they were not going to change their initial appraisal value. Really? That makes no sense, and they should have increased the appraisal value quite a bit given that my car is a hybrid that has advanced technology which MANY of the cars on their lot (which are often "standard/baseline" models with nothing special in them) lack. WHAT IS WORSE IS THAT THE MANAGER SAID THAT THE CARMAX COMPUTER SYSTEM HAS NO WAY OF INPUTTING BLIND SPOT MONITORING (OR OTHER SPECIAL TECHNOLOGY) INTO THEIR SYSTEM TO INCLUDE IT IN THE APPRAISAL OF YOUR CAR. Therefore, CarMax is NOT giving fair estimates to potential customers, and I will go elsewhere for a new car. I would advise you to do the same. *After talking to corporate, they told me that Blind Spot Monitoring would not have increased my car's value since it wasn't part of a Technology Package. While this is true, it still doesn't make sense to me. read more