Carmax will always be the place for me and my family. From my experience, the entire process has been transparent, professional and eye opening when selecting a vehicle. After purchasing a car for my teenage daughter, we saw a puff of smoke after she drove off but had to take it back to get it serviced. Happy about the temporary loaner for the teenager so that was a smooth transition. You would think the car was at a daycare center, because we were daily kept abreast of the condition of the car and the next step when it was being serviced. The mechanical problem was so minor in that it gave us a reassurance about the quality of the car that was specifically chosen just for our daughter. Long live Carmax and the integrity of their business acumen. read more

Have a 2017 Lincoln MKX that I wanted to sell. Called Carmax to schedule an "appointment" at 11am the next day for a pricing quote. Drove 2 hours and arrived at the dealership at 10:55am and told the front desk I was here for my "appointment". Front desk informed me that my scheduled time was not an "appointment" per se, but just a place in line, which completely takes the "point" out of "appointment". Front desk said someone would be with us in 15 minutes or less. We took our seats at the nearest table from the front desk. No one ever attempted to assist us in any way much less give us a price quote. At 11:18 we hit the door and drove 2 hours home, needless to say, no body attempted to stop us or assist us. Terrible business practice to require an appointment and then have no employees available to keep that appointment. Wasted half a day driving. Done with Carmax. read more

After a difficult dealership experience shopping for a used Prius we decided to give Carmax a try and are very glad we did. The price was as advertised completely with no hidden fees (other than TTL which we knew to expect, not hidden). The no-haggle experience was so much better as the price was fair to begin with and we just made our selection and got on with it. The car we bought was four years old but they had taken care of it so well and it seemed brand new. Jeff was efficient and competent and we really enjoyed working with him. Also a shout-out to Tenesa "T" (apologies if I mis-remembered the correct spelling) who was quick and efficient with our paperwork as well as pleasant to speak with. It is a fairly long process from walking in to driving away but they get everything done in one go, including getting your insurance squared away so you are not coming home with several phone calls and errands related to financing still to do. Also the entire staff was masked and the indoor space was laid out for sanitation and social distancing. Jeff sanitized both of the cars we looked at before and after us touching it. Appreciate the efforts and courtesy in that area very much - Carmax will be our first choice car buying strategy from now on. read more

This Carmax location is the most rude and unprofessional place I have been to. Their staff is very rude and unhelpful. I have purchased many of cars and have never dealt with a place like this. It started with the sales manager who is very rude so I believe employees actions based on their management and it is easy to see why in this case. I have dealt with a couple other locations which was top notch but not this one, so therefore I will never use carmax again because of this location. On top of that when you asked a question to find out why their answer was very short and rude. They just didn't want to help at all. I use to refer everyone to carmax but now I will start referring them to other places that are more professional. read more

This was my first time using CarMax and it was the best experience I have ever had when it came to finding and getting a car. Everyone there was friendly and answered any questions I had. I know I will be using them again in the future. read more

Had a smooth and easy deal with Fernando. I test drive my truck and Fernando was great. He didn't know a whole lot about trucks because he had just moved from California so I ended up educating him on trucks a little bit. I was out of state for the following week and had them hold the truck for me and also had another truck transferred to this location to compare. I ended up sticking with the first choice because of the leg room in the cab. There was a couple of things that needed to be fixed on it so I called for an appointment at the jukebox location where I purchased the truck and they informed me it would be 2-3 weeks before they could get my truck in because they are a smaller dealership. I called Arlington and got an appointment for the following Monday. They gave me a loaner and my truck was fixed by Wednesday and I picked it up Thursday. I really enjoyed my experience with CarMax. Reason for the 4 Star is I believe that they should have a more dedicated area for parents with children as I had to bring mine with me, and also because of the service department not being able to get me in being that I had only had my truck for 4 days before needing something fixed on it. All in all a great experience and will purchase from CarMax again in the future. read more

These guys are the BEST! I've bought two (count 'em), TWO Fiats from this location in the last year. The first, a POP, was just a little too little for my hubby to fit in comfortably, so we traded it in on a four door Fiat 500L. Our salesperson, Brian Moore, was patient, professional, and positive. The whole experience was great; they had a large selection of all types and brands of cars, all ready to test drive at any time. The process is completely straighforward and above-board & I was even able to "pick my car" via their website & have it sent to this location for preview. It's like Amazon for cars; I recommend them most highly & I absolutely LOVE my car, many months later. If you want a pain-free car buying experience without any haggling (prices are what they are--no negotiating), this is the ONLY way to go. A+++! read more

I am shocked at the incompetence of the business office. We are out almost 350.00 all because they sent the paid in full check from our bank back...TWICE! We chose our own financing for a HUGE savings on the interest rate. (9 percent compared to 2 percent) however they told us the financing would be done "behind the scenes" and that we didn't have to do another thing. ...If only! We took the car home on Saturday and Monday was a holiday...On Tuesday we got to sit in the lobby for over two hours until way past dark, dealing with financial documents by ourselves...So much for " behind the scenes we take care of it" . Then a few weeks later, out of nowhere my bank...Not CarMax, but my bank calls me and it's our financial advisor. She told us that the check she had sent had been returned again. That's right, AGAIN. She then proceeds to say she has never in all her time dealing with loans and dealerships over years, has ever had a check returned once, let alone twice. She said her supervisor was involved. Now we are concerned. We then learn we have been charged interest on the loan in the AMT of nearly 350.00. We paid. What choice do we have? I was irritated, but thought rationally, saying it's obviously a mistake, and we will have the money returned...Hahahaha..As if! Customer relations as of yet has yet to resolve the issue. Taking this car on a holiday weekend when CarMax has apparently some of the strictest and shortest time period for outside financing, has cost me almost a car payment! What an expensive weekend! You would think though that they would call someone, I mean I know they have our contact information. Y u would allow your customer to go unaware of accruing interest on a loan you aren't even supposed to possess aside from sending back a perfectly good check two different times and then saying you never received it when the facts and certified mailings and tracking numbers don't agree..Is beyond my understanding. If it wasn't for my bank, we would still be unaware and we would still be being charged DAILY interest. This has truly been a fun house ride. So much for hassle free! I still want my money back CarMax. Can someone PLEASE stop the ride before I am sick!!! read more

The experience was good. All the staff were excellent and extremely helpful. The person who had leased the car had to leave the country at short notice on business purposes and had driven the car across the country to be home before leaving for abroad. Carmax took the car and arranged for the lease too. I have 2 points to make: (1) wish they had a means of transport back to home once the transaction has been concluded. I wouldn't have minded paying for such transport. (2) Avoid using jargon like "negative equity" etc. Keep the language simple. For example, do we like it if medical professionals use jargon? Just use simple terms like "the car cost $xxxxxx when you leased it.. Due to time and use, its value has decreased and is now $yyyyyy. We'll take care of the lease, etc but you will have to pay us the difference of the car's worth when initially leased and its value now". Overall a very good experience. read more

Cody was helpful and did what he could to make sure my first time at Carmax was a great one. He made sure that all of my expectations were met without any pressure at all. read more

Never in my life have i had to wait for a car salesman to show me cats. Several stNdong around doing nothing, yet still we wait. Not going to wait much longer. Time is money. read more

At first it was great, F-150 at a no haggle price, vehicle was in excellent condition, but then things went south. The heated seats did not work, so I took it to Ford. Apparently the previous owner has purposefully cut the wires to both seats. Then Ford found other issues that were obvious sabotage. Ended up costing me because the warranty does not cover intentional destruction. I feel CARMAX should have done a better job of checking the vehicle over. read more

This is my first time buying a car and I am extremely disappointed by the way they handled my situation. I went in twice the second time I found the car I wanted Toyota Corral LE. The car a had a light on the dashboard so I told the sales guy Darrlyn and he said he would have the service people take a look at it. And he also said the service department would detail clean my car. I finally got the financing and came in to get my car and I super excited (first car). When I got home I notice the light was still on. Not only that they didn't even clean the car. The cup holders was filthy, there was brown stuff on my break handle, the Windows were not wiped down and There was dog hair. I told the sales guy and he told me he would tell the service department because "it was unacceptable". Kelly called me, she told me to bring in the car. It took them Thur-Tues to get a new tire on my car and "detail clean it"! They only cleaned the cup holder and vacuumed the carpets. The door handle were still nasty. They didn't even wiped down the windows or dash board. I had to pay for a car wash. The only reason I am giving them a two, is because they got me a tire. But they definitely have someone in the service department who half asses his/her job. Never buying a car from them again read more

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OMG!! It was from start to finish...the most amazing, enjoyable, headache-free car buying experience I have EVER had!! First, I went online and made a list of the cars I was interested in. Then, I narrowed down the list, called the Carmax closest to me and spoke to Fernando. He was so nice, patient with my questions and very professional! And NOT pushy!! We did a credit app over the phone, he called me back in like 5 minutes with an approval. :) I gave him my cc to pay to transfer the car here from Houston. He called me when it came in (they can hold it for 7 days) and we made an appointment for me to see it. It was gorgeous! Very well taken care of, everything I had wanted and more. They did an appraisal of my old vehicle and gave me way more than I imagined I would get. I was there 2 hours and it felt like less! Fernando was amazing, Savannah who went over my paperwork was super nice too! SO happy!! CarMax on Hulen is amazing!! :) read more

The employees in the office have not been trained up. We are going to be making at least 4 trips up here just to get the paperwork situated to sell our Jeep. Wasted lots of our time. read more

I have bought three vehicles from CarMax and I will never buy from any where else. Hassle free, fair, excellent vehicles. I didn't even bother to test drive two of the vehicles. (My wife test drove the car I bought for her) I know I don't have to. First vehicle 3 or 4 years ago ... in and out in less than 45 minutes. Just bought two more in the last two months ... equally as hassle free. It does not get better than CarMax! read more

I'm so disappointed with carmax I waited so long for the arrival of my car. Once I received it had the ability to pay it in full with cash but it still took us three hours to purchase it. Once we did they had lost the keys to the car I was going to sale and I lost the ability to get $150 write off for the exchange, however; they did purchase new keys for the vehicle through a locksmith. I purchased the maintenance package when I got my car which is a complete scam they did not tell me all the fine writing until after the purchase. I called in today with a maintenance issue and explained I have to pick my children up from school they stated that I could not have a rental because it would only take two hours for the maintenance. I explained that it was in the maintenance package and they said I still could not have a rental. There customer service has been very poor! I've only met one person there who had exceptional customer service. read more