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    CarMax

    3.0 (96 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Reviews With Photos

    Nissan Frontier for sale at CarMax of Elliott City, Maryland.
    Joseph S.

    I had a great experience selling my used vehicle at CarMax of Ellicott City, Maryland. I had shopped around for a replacement vehicle but I decided at this time to just sell my used vehicle due to the current high values in the used car market. I did an online appraisal with CarMax. I then set up and appointment time, drove my vehicle in. The professionals at CarMax inspected the car and then gave me my in person offer (which matched the online offer price). I signed some paperwork and the sale of the vehicle was completed. This all only took a few hours of time. I could not be more pleased with the experience of selling a used vehicle here. I had shopped around for prices and CarMax gave me the best offer. CarMax is professional and courteous. Great experience! I also shopped for a new car at CarMax even though I decided not to buy at this time. The photo is a Nissan Frontier that I test drove. Shopping at CarMax is also a great experience but because of the high values of used cars currently I decided to wait to purchase. Fortunately we already have multiple cars in our household to make this possible. The cars at CarMax are all great choices and they all are in great condition from my experience. The Nissan truck that I test drove was beautiful. The sales people were friendly and courteous professionals. Again a great experience. I recommend CarMax of Ellicott City, Maryland for used car shopping. When I do purchase a car here I will update my review with that information.

    I had a positive experience buying a vehicle through CarMax Ellicott City, however there has been no follow up since I purchased the car. There is a small issue that we noticed before I purchased the car. Pete Mack, our sales associate, assured me it would be addressed in a timely manner at no charge. No one has returned my calls or emails and I haven't heard anything from the service department or sales consultant in the several months since I bought the car. I did appreciate the no pressure environment and the opportunity to test drive various makes, but this is so frustrating. I do not feel CarMax cares about customer relations. As soon as the check cleared, it has been radio silence. I hate to resort to negative reviews to get assistance, but here we are. Will update review if anyone returns my emails or the parts show up.

    The new car complete with a bow!!!
    Tracey T.

    Awesome car buying experience of 2019!!! My daughter bought her very first car at CarMax Ellicott City and it was truly an awesome experience for my teenager. Her salesman was Tomas W. and he was excellent. From the time she spoke to him on the phone about the car, he had it delivered in less time than expected. He was very professional and stayed with her every step of the way. This by far was the fastest car buying experience I have ever witnessed. We were truly in and out with all paperwork, deposit, test drive and cleaned in 2 1/2 hours and no more!!! If you are looking for that new car, give CarMax Ellicott City a visit. You won't regret it.

    2016 expedition
    JB W.

    I had a wonderful experience at carmax! I recommend everyone to come and get you a car or truck of your choice! The costumer care was incredible!

    Prius 2018

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    Page 1 of 3

    Ask the Community - CarMax

    Review Highlights - CarMax

    While at the Carmax in Laurel we called Siwan about a car that was on Laurel, Carmax parking lot.

    Mentioned in 6 reviews

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    National Motors - The price did not match paperwork overcharge me by 2.6k crazy

    National Motors

    (151 reviews)

    I found a few used luxury car options within my budget and was approved for a good rate even with…read morechallenged credit. They worked with a variety of banks to get me the best deal. I was nervous about buying a used luxury car since they're notorious for being pricey to repair. They offered a warranty that I could bundle in with my loan which gave me peace of mind. Once I signed the paperwork my shiny new car was ready to come home with me! I highly recommend National Motors for anyone shopping for a used car!

    My experience with National Motors has been very frustrating from the beginning…read more First, the price of the vehicle was changed on the paperwork. When I pointed it out, they changed it again, but it still did not match the price listed online. The same day I purchased the car, while still in their parking lot, I reported several minor issues I noticed. I have not added anything new to this list since the day of purchase. The issues included: * Tire bubble * Missing passenger floor mat * USB port not working * Low coolant and oil * Gas tank door issue * Missing OBD2 cover * Audi Presence sensor issue (they advised I may need to go to the dealer for this) I was told these minor issues would be fixed. The salesperson, Brix, came across as very condescending and dismissive. During one visit, he looked at me and turned away without speaking, and I had to firmly address him myself. This is also the same person who handled the pricing discrepancy. Communication throughout this process has been poor. I repeatedly called for updates and always felt like I was inconveniencing them instead of being helped as a customer. At one point, I was given the mechanic's number directly. He told me the parts had been ordered and we were simply waiting for them to arrive. However, my car was kept overnight on 4/15-4/16, and the only thing done was replacing the battery in the key fob. Later, I was informed that the mechanic had been fired and they no longer had a mechanic available to complete the repairs. There were also issues with my payment. They submitted my check twice without a signature and repeatedly called and texted me requesting another check. I had to return to the bank, get a reprinted check, and personally bring it back to the dealership. Meanwhile, the parts for my repairs still had not arrived. I purchased the car on 4/11, and by 5/6, none of the agreed-upon repairs had been completed. I was told to call back on 5/6 to check whether the parts had arrived so I could finally bring the car in, but no one answered my calls or texts. Ironically, communication was very consistent when they needed another check from me. On 5/6 at approximately 1:45 PM, I called again and was told the service person would return my call. No one did. The overall attitude from staff has been disappointing. It consistently feels like no one wants to help, even though all I want is for the agreed-upon repairs to be completed so I can move on and stop having to contact or visit the dealership. Update 5/12: I returned to the dealership because no one had contacted me since 5/6. I was initially told I would need to pay 50% under the warranty for repairs. I respectfully declined because these are the exact same issues that were identified on 4/11, the day I purchased the vehicle, and they are all minor repairs the dealership already agreed to address. After discussing it further, I was told to bring the car in and that everything would be fixed. I will update this review again once the repairs are completed and to confirm whether or not I am charged for issues that were present at the time of purchase.

    CarMax - usedcardealers - Updated May 2026

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