They should rename themselves ScamMax , brought my vehicle for an appraisal , the guy Jovan helped me , showed me a Kbb trade in value and 10 minutes later gave me 40% less . they are pros at low balling people very VERY DISAPPOINTED read more

Not a very good first time buying experience with this CarMax location! My husband and I purchased a used 2008 Infiniti G35 on a Sunday. We had the car for barely 2 days and my husband took it back to get serviced, on a Tuesday, because he heard some rattling etc. Turns out the thermostat needs to be replaced. It has now been an entire week and we still don't have the car back. We were given a loaner vehicle... and two days after we got the loaner vehicle, my 9 year old step-son finds prescription PILLS/DRUGS anti-psychotic medication just sitting in the backseat door handle area!! He almost ate them thinking they were candy! Do they not check their vehicles before giving them out to customers? We notified them immediately that night, and had to follow up with phone calls because we didn't get a response immediately the next day. Their communication frankly...sucks!! They tell you they will call you back by a certain time, and they don't. So we are stuck essentially chasing them around. We're constantly told the car will be done "tomorrow" and this has been going on for a week now. Imagine how frustrating it is to get a 'new' car and not even have it for well over a week now?! My husband is very familiar with fixing cars and could have done the job himself. In hindsight, he should have! We've been waiting a week for them to get a bolt out of the car in order to fix the thermostat. One bolt! And last week we were told they were bringing in an outside vendor to help. I guess they lied about that because as of this weekend and Monday, they were still working on it. What the hell?! There seems to be a major disconnect at this dealership. I am NOT impressed at all. My husband needed a new car, so we went here. I am in the market to get a newer/bigger vehicle myself....but after this experience I will DEFINITELY NOT be going to this CarMax! read more

Ok, carmax earned one of my rare 4 star Yelp reviews. Usually I Yelp because I really loved or hated something, so one star or five stars. The online quote they gave me was great, much more than anyone else, for them to buy my car. And after I went and they inspected the car, the offer didn't change, which is awesome. But, they insisted they needed to speak to the lien holder, even though I had all the payoff info directly from them. It was past closing, so they couldn't do it that day, which wouldn't have been a big deal, but I drove there from New York. They should mention they need to speak with the bank before selling, and then I would have made an earlier appointment. Next day I try to call to make sure we are good before making another trip, and you can't get anyone to answer the phone. Called 3 times, on hold for 45 minutes each time. Nobody ever picks up, no matter which menu option you choose. Crazy considering they have about 100 employees all over the place there. I ended up having to call corporate, who was able to reach the branch and verify I was good to go. Their hold music is absolutely obnoxious by the way. Once I was there it went smooth, they checked the car one more time, then the paperwork took less than 10 minutes, and I had my check and was out the door. Overall a decent experience. Great price for my car, but them not ever answering a phone is completely unacceptable. read more

Had an appointment on a Saturday. Don't bother. We waited a couple hours. Walk-ins get same status as appointments which makes no sense but know an appointment means nothing. People are nice enough but Process way too slow and inefficient. Won't bother coming here again. read more

I use to work in the automotive industry and it is very common for me to get questions from friends regarding car purchases, repairs etc. I had a few ask me about specific used cars they were seeking and although I couldn't help them directly, I suggested that maybe they look at CarMax due to the large inventory they have. The fact that they are a corporate chain and can pull cars from here nor there seems to make a lot of sense. They also claim to select the "pick of the litter" and offer financing as well. A few friends gave it a wack and had very good luck. I figured I'd give it a try myself. I went to CarMax in East Haven to ask a sales representative what would happened if I agreed to ship a car and it came in less than what I expected. His answer was "if we misrepresented the car, you get your money back. If you back out the deal, you pay the cost". I thought... fair enough and reserved a car for shipment. I was told that the car I was interested in only had one minor exterior scratch and everything else checked out great. I shipped the car from Texas to Waterbury. The car came in and upon seeing it... it was not washed, it had dead bugs on the front, bird droppings and road grime. It also had one new front tire, one worn front tire and two different tires on the back. The headlight lenses were yellowed and clouded. It had a noteworthy amount of road abrasion wear to the front valance as well as chips, dings, and a repainted bumper cover. It was an average used car at best. Certainly not the selective inventory of reconditioned cars that CarMax claims they have on their website. When I declined the sale, I was still charged the shipping cost of $849.00! I did look on their website and saw in writing that the freight charges were indeed non-refundable. Seems like the young man I talked to initially about this was ill informed. Although disappointed, I will give credit where credit is due... the facility at CarMax was incredible and the staff was friendly and pleasant to work with. I really liked the no-haggle price format and the no-pressure sales approach. It really felt like they were there to help and not sell. What really surprised me tho was that there was no immediate response to my dissatisfaction with the car outside of "sorry, looks like we need to do better". Geez! I was disappointed to say the least. However... I wrote to corporate and to my sales agent and in detail stating my feelings about the matter. I did receive a call the next day from my sales rep who said that they discussed the situation with management and had some VERY fair recourse to fix the situation. I was pleased with what they had proposed and found it very fair. I will say that although the car didn't work out for me, it wasn't a bad experience overall. I would suggest that if you are going to have a car shipped in, make sure you have your sales person REALLY drill the person on the other end who is looking at it, because everyone seems to have their own level of acceptance. If there is wear and tear to be found, try to get all the details "before" you ship it in. It will save everyone a lot of hassle and expense. read more

If I had it to do over again, I wouldn't set foot in this dealership. My wife and I drove up to East Haven from New York specifically because I had heard so many positive things about Carmax. I wish I hadn't. Long story long, Carmax-East Haven sold me a car with missing parts. These parts weren't easy to see; in fact, the missing parts were metal pieces that hold the bumper on. One week after purchasing the car, the bottom of my bumper barely scratched the top of a parking tile. I cannot emphasize enough how slight this scratch was. The car was going maybe two mph as I was backing out of a parking space. This friction (that wouldn't damage the underside of a skateboard) was somehow enough to pull out the passenger side of the bumper about six inches. It was such a slight scratch, I was in a state of disbelief for weeks. Was this bumper held on with spit and glue??? When I called Carmax, they told me to bring it in. I did. And I described the "impact" as clearly as possible, emphasizing how slow the vehicle was going etc, and they dismissed me...saying essentially that it was my fault and definitely not covered by the expensive warranty I bought a week before. So instead, I went through a reputable mechanic (Geico-recommended), who showed me the car and the underside of the bumper, where, in fact, these metal "connection" pieces had been replaced by PLASTIC ZIP TIES. The headlights were also barely attached, as they were also missing their holsters. I immediately contacted Carmax Customer Relations who put me in touch with the Carmax dealership in Burbank, CA. They were very nice, and fixed it in about five days, acknowledging these parts were missing when I bought it. This happened in early November. In the subsequent MONTHS, I have called Carmax Customer Relations and the East Haven dealership approximately thirty or forty times, requesting reimbursement for the $500 deductible I had to spend on the Geico mechanic. This is not an unreasonable request as (A) I spent significantly more than that on the deductible and the rental cars we had to use while it was being fixed, and (B) none of this would have been necessary in the first place had the car had these basic pieces. The fact is: either Carmax-East Haven did not know about the missing pieces (and they're 125 point inspection failed), or they DID know and STILL sold it to me without so much as a heads up. In fact, they said there had been no previous accidents (How could that possibly be the case? Volkswagen obviously didn't sell the car with zip ties). All in all, this has been an incredibly frustrating experience. Giving me the run-around for two months was a far cry from the customer service I was expecting. Carmax-East Haven had the opportunity to make it right and flat-out didn't. read more

Be careful before buying a car from Car Max East Haven. I bought a BMW X5, and I still don't have my license plates. I'm driving around with temporary tags for over two (2) months now! They blame DMV. Not to mention my "check coolant level" light is on, and won't go off, even after adding coolant. And that's just the beginning. Before I bought the car, I noticed that the front tires were quite worn, and I asked the sales manager to replace them before I would complete the transaction. He agreed, and said he would order them, and let me know when they arrive so that I can bring in the car. Two months later, nothing. Zilch. No tires. When I call, everyone is always away from their desk or at lunch. I now get steering wheel vibration when I hit the brakes, which means that the brakes are bad too. Each time I call the sales person, "Mamadou" or "Papa Fall," I get the run around, I'm referred to the service department, then they say they'll call me back. But I never get a return call. Oh, and they failed to send me the manual for the car. Nobody wants to accept responsibility for the customer. I called again, recently, and played telephone tag with service manager Mr. Julius Biro. And when I finally got a hold of him, on this issue, he said they simply throw out the manuals for most of their used cars because customers prefer to get them on line. Once they have your money, they never follow up on anything. I'm fed up. Unless you want to feel my headache, and wasted personal time, don't bother with these guys. They appear professional, until the get your money, the quality inspection sticker simply means they washed and vacuumed the car. It's a gimmick because it would have caught all these little issues, such as the coolant leak. This place has wasted my time and is continuing to do so, even as I pay my car note... If you want more information about my on-going bad experience, e-mail me at pumbwaesq@gmail.com and I'll be happy to fill you in, so that you don't go through what I'm dealing with. Save yourself the stress. Buy somewhere else. Robert. read more

I bought a 2004 Scion XB from here for around 11K. After about 5 weeks I got a flat tire although I didn't hit anything . When I got it fixed I got the others inspected and realized there were two different tires on the front than on the back, which were different sizes. The ones on the back were extremely worn down and the auto shop we took it to said they were absolutely below the state minimum and should have been illegal to sell. I went back and forth with the mechanic at Carmax about this asking if they would replace the tires since I didn't feel comfortable using them anymore. While he was polite, Carmax refused, saying that the they measure the tread of the tire ANYWHERE on the tire, not at its LOWEST point (so even though the tire popped in a huge rip on the side of the tire where the tread was low they didn't take responsibility for that). A month or so later I was having car trouble and brought it into an auto shop thinking I might need to the brakes replaced. They told me I actually needed the brake rotor replaced and had to several other repairs. When I said that I had driven under 10K on the car they said that whoever sold it to me ripped us off because these repairs shouldn't be necessary until about 30K of driving. So basically the assurance I expected to get with buying from CarMax wasn't worth much--it's been three months with the car and I've paid about $600 in repairs on things that CarMax guarantees. read more

I first went to Webuyanycar.com, who had given me an online offer of $48,100 for my BMW. But they just took advantage of the long drive to get to them, and sought to knock the price down by over $3,000. I then drove to Carmax in East Haven, CT, where I had received an online offer of $46,800. I arrived at 3:15 PM, was received and helped promptly even though my appointment was for 5:30 PM, and two hours later walked out with a check for the full amount, $46,800. They examined the car, were happy with it and with the accuracy of the information I had provided, and after the necessary paperwork and their administrative handling, paid me in full. They never asked me any question, and never sought to negotiate the price at all. And, everyone I talked to there (including Andrew and Kyle) was very polite and very pleasant to deal with. They run their operation in a highly professional manner. Would that all businesses were run as well! read more

Such a positive experience at CarMax in East Haven. Staff were friendly, but not pushy. Price for my trade in was fair. Facility was clean . Financing was explained fully and the woman who helped with paperwork was very organized and efficient. Salesperson Jovan was down to earth, professional and easy to talk to. I highly recommend CarMax!! read more

Was told it would take 25 minutes to complete a transaction and it took an hour and half. Disorganized and unprofessional.

I purchased my first car here, and I only have one payment left.. I bought it about 4 and a half years ago. The positives are - there's no shady business going on, the honesty level is high.. and they also have a miniature DMV in the store so you can buy a car and take care of all the DMV stuff there.. the negative ares, super high interest rates, very poor trade in qualities.. read more

We have had so many problems with our car that we bought in Hillside, IL. We had to take it to 3 different Carmax places in IL before our big move. While driving from Chicago to NJ, the check engine light came on and some rattling noises started. We were so frustrated and weren't sure if we should bring the car back or not. Once we got into NJ, we called the nearest Carmax which is 3 hours away. We were hoping to get it done in one day so we would be able to get back to our regular lives in our new home. Terry and Vinny at the service department are ROCK STARS! The ensured that we had an appointment, that we got all of our appropriate parts and that it was all done in a timely fashion. They made our experience well worth the driving through Manhattan at rush hour! ;) If you need a car or to get your car serviced, check these guys out! Terry and Vinny are the best! read more

I have had MANY, many cars in my lifetime and this was by far the BEST car buying experience Ive ever had. No bullshit.. "let me talk to my finance manager.." yada, yada. Basically they plug in your info, run your credit and tell you how much you can be approved for. Then you look on the lot, pick out your car, they plug the info into the computer then off you go to sign papers and pick up your car plates and all.. DONE. I went in looking for an SUV. Was hoping for a Honda CRV, they had a couple on the lot and I was originally going for a 2010 but then I spotted the KIA Sportage. 2011 Same price with more bells and whistles (blue tooth, Sirius, ipod port plus 2 addiotnal car chargers, sunglass holder, a working rear view defroster, rear windshield wiper and with very low mileage. Words cannot express how much I love my car and my experience. Thank you, thank you, thank you. read more

Great staff and location. Rather far from NYC but this dealership gave me the easiest and highest valuation for my car trade in. Their staff valued my car twice with equal values and they made it really easy. They also had a lot of cars on their lot. Would recommend starting with carmax if you are planning on trading in your car. read more

Sold my 12 year old SUV here. The vehicle ran fine and only had ~100k miles on it, but it was very weathered, dents on two different body panels, airbag light on, and needed full brakes/rotors all around. From my research Carmax's website gave me a very good offer for the car. So I drove it to New Haven where they did an inspection and test drive and then put me in the waiting room for 45 minutes (they were busy). Eventually they called me over, had full paperwork ready to sign and sent me on my way with the vehicle's plates and the full amount offered on the website. Mine was a good experience and I would recommend selling you car to Carmax. read more

Excellent customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and faceless, electronic "help." It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. my experience at carmax new haven was nothing short of that my agent steve s was amazing and made the process of buying my frist car whooo easy and pain less .... i would def recommend it and def do it again read more

I've sold two used, older cars to CarMax without any unwarranted fanfare. It was a thorough yet painless appraisal process conducted by consummate experts who also informed me of everything that was unfolding at any given time. Connor was the jocular, good-natured representative who helped me with the offer, which was a bit lower than the Kelley Blue Book price. But given the fact that I was not in a position to sell my Buick privately as I've had an experience with Craigslist that involved the police (and because the smaller used car lots in my area offered the exact same price when I inquired), I gratefully accepted the offer. Any money is good money to someone like yours truly who's on SSD and can't even work part-time at this point. Moreover, I beseech all single women: Please do NOT sell your car or truck through Craigslist or the newspaper. Stay safe and go to CarMax! They were fair as well because they explained what needed work (in my case, it had some structural damage and interior stains) and the stark reality that it was a 15-year-old car with 110,000 miles on it. My appointment was scheduled for 11 AM and I was finished by 12:30 PM. The women in the business office were competent, helpful and kind, and they worked as quickly and efficiently as possible; this professionalism was no different from what I observed with Connor or the gentleman doing the actual appraisal. The manager was nice enough to allow my elderly aunt to drive her Hyundai ~ the car I was transferring into my name as I was becoming its sole owner ~ into the garage lane adjacent to mine so I could transfer my car's winter implements and other belongings into the Hyundai's trunk without running back and forth into the parking lot (we were experiencing torrential sheets of rain and bolts of lightning at the time). Yesterday's interlude was just as balanced and comfortable as the one I had in 2011 with my Oldsmobile, which had also been 15 years old with structural and interior damage. You can wait at your rep's desk for the offer while they appraise the car, and then you can grab a seat in the cushy waiting area as the business office prepares the paperwork and check payment for your car. I highly recommend CarMax's services, especially if you can't sell your car on your own time or property. As for purchasing a car from their lot, I still haven't bought a car from them so I cannot comment on that aspect of their business. read more

Our salesperson was good but when we first started our search at Carmax I had found the vehicle myself after opening up the search because I explained what I was looking for and he told me that they did not have anything like that. ( pickup truck with an 8 foot bed, 8 cyl, 4WD). After locating the vehicle and I was told it would be 2 weeks at the most to get the vehicle to our location. It was shipped 1 day before the 3 week mark but we received absolutely no communication until we called Carmax to find out what is our status. This is after paying the freight cost. Once the vehicle arrived the rest of the process was smooth. We would consider using Carmax again based on their fair pricing and cleanliness of their vehicles. However our salesperson explained that they us KBB trade in values as a guide but then we were offered 1/2 the value for our trade. read more

Fantastic quick experience! In and out in less than 45 minutes. Offered me a much better dealers, even those who do kbb instant cash offers. Highly recommend. read more

OMAR was the BEST sales person by far. He was polite and friendly from the start. Courteous and safe with the new precautions in place. Our truck needed something fixed and he kept us informed every step of the way. He went above and beyond to even cancel my plates for me! Best experience ever. The Ladies in the finance department were absolutely lovely and knowledgeable about the process every step of the way. Thank you so much for such a great experience! We will be spreading the word! read more

Never would I have thought I would sell my truck to CarMax, but I did. I was pleasantly surprised with the offer I received quickly and easily online. I went to the CarMax of East Haven and they quickly appraised my truck and honored my online offer. Couldn't have been a more seamless transaction. I was in and out in under an hour, on a Sunday, and was not pressured to buy a new vehicle one bit. I wish I had another vehicle to sell to them read more

Orlando was very helpful, patient, blunt and nice! Would recommend anyone to him you won't be let down & leave with with a smile on your face. read more

I never write negative reviews so this is a first. I had a very disturbing experience with Carmaxx. They damaged my car just after I purchased it and a while later I found that the damage was not repaired properly. Then after many months of dealing with unreturned calls, I was told that they would not assist properly in the repair. They also had poor records of what was actually repaired! Also without going into detail, I found that this company is SEXIST. I dealt with corporate customer service and received no appropriate help and they refused to address my complaints of sexism! So to all women out there, avoid Carmaxx! I'm now having to take time to write to their board of directors, the BBB and post on other social media. I told all parties involved that I would be reporting to the board and they did nothing to discourage me. Very sad that a company of this magnitude couldn't shell out a few hundred dollars to properly fix damage that THEY CAUSED and prevent all this frustration and negative feedback. I encourage all people and especially women to use their voices despite whether big corporations are willing to listen!!! read more

Great if your a crack head with a stolen car but If you expect to get anywhere near market price your better dealing with the people who show up at your house from Craigslist read more

I bought my VW CC at a premium price. I bought thinking CarMax takes care of it customers. They will not help you. They messed up my financing by putting the wrong info and my loan rate was higher as a result. They have stood back as a local dealer screwed me out of $800 for a repair that was insured. The gap insurance did not pay when car was totaled. CarMax will only say oops and won't have your back. You don't want to pay a premium for these type of problems. read more

They are extremely nice but the offer was a joke. I wouldn't waste my time unless you want to feel better about what a dealer will offer.

Their customer service sucks, they are rude and don't care for their customers. Tried to schedule an oil change told me after 2oclock they don't make appointment and told me if their schedule or the way they do things isn't good for me than to take my business somewhere else like jiffy lube or maineke. So I won't be going to CarMax anymore they lost a customer do to their poor customer service. read more

Had the absolute best experience with this company. I tried carvana first and it was the worst. Dante at carmax was amazing, friendly helpful. I can't recommend this company more. read more

Absolute worst experience in my life. Buying and financing the car is easy for a reason. It's a shit car. They sold me a car from Rhode Island without doing a full inspection as they said they did. 3 months in all the inspect engine lights came on. Brought the car to three independent dealers they all said the vehicle was in a severe accident and the repairs weren't done, all within an hour of seeing the car. However carmax of east haven "somehow" didnt catch that. So now the altinator, battery, catalytic converter must be repaired to operate. Called maxcare they said the warranty doesn't cover it. Called carmax corporate they said to call the dealer i got the car from. Called carmax in east haven spoke to Juluis he said to call carmax corporate. They sold me a lemon, carmax and the maxcare did absolutely nothing but find ways to deny my claim. Spoke to the manager Juluis who was the one with ability to repair the vehicle and he refused to even call me back until corporate forced him to and he refused to help as well. All the while ive got a repair bill of over 6k for a car that i didnt damage and im still paying the car payment while i cant drive the car. The maxcare warranty isnt through carmax btw, its a seperate company. So when you try to get everyone to talk together to find a solution they cant even dial in. And the maxcare warranty is basically the biggest ripoff ever, its all exclusions, it says it covers electrical damage...well that depends on how the electrical damage happened. Which is stupid. Their excuse was "well you out some miles on it so we dont know what happend", wait what??? Its a car, its supposed to be driven!!!! How would i know there's all these issues if i didn't drive it? What a joke show. Do not buy from carmax unless you really do your research, and definitely do not trust the management to do right. Juluis was the most useless manager i have ever met and carmax corporate only cared that they sold a car. Do not ever buy from these people without having another independent mechanic go through the vehicle. What a sham operation!!!! BUYER BEWARE!! read more

i had looked online for a particular car & saw the car i was wanting. It was a 2018 Dodge Challenger RT Plus Shaker Automatic. I took possession of the car back on May 7 th 2022. i drove the car to Florida to visit with my mother in Del Ray & as soon as i got into Florida my cars tire sensor gave me a warning of low pressure in the left rear tire. I pulled over asap & saw that the tire was critically low. I managed to ge to my mothers home & the next morning found a tire company & replaced all 4 tires on my car with new tires at a cost of $ 1,100.00 installed & high speed balanced. When i confronted Carmax East Haven, CT they told me that they would not help me or agree to pay for any of the new tires on my car at all. . I was SOL. I do not recommend anybody going to Carmax of East haven, CT to purchase any cars or anything from them ever. They do not back up any thing or any of their words or anything they promise to any customer. read more

Had a great experience buying a car here -even during Covid! There were a few roadblocks along the way (all my fault), a few tears (wish I was kidding), and Josh and team were creative and professional in helping me find solutions, always with a smile on their faces and never making me feel bad for the time lost. I really appreciated their help and support throughout the process. Definitely recommend! read more

Buyer beware, if you are from New York, staff and management of this CT location are totally clueless about registration process. People are genuinely nice and I don't think this dealership would screw you over out of evil intent, but it is just incompetent and sloppy in client service. They made me go there twice from NY to sign paperwork and when I finally got title in mail it was wrong (made in wrong name). Also I had 2 follow ups that they owed me - second key and tow hook cover - It took 15 calls and 3 months to get it, and now when I have it key does not work and cover is wrong color. Again, nice older people work there, perhaps I would pick this dealer again over other crooks, but very, VERY, very sloppy ... read more

2012 chrysler value supposed to be in range 9 and 11k. Car max east haven appraised my 2012 chrysler tc for 4k...... insane!! They said the problem were engine noise and taxi history. They had no clue that in the past few years the cars were in good maintainance. I constantly use 93 gas and synthetic oil. Plus a week bfore i went to car max, the car was in service dealer and had minor fixed and all good to go. Very unfair deal! read more

Buyer beware they do not honor the warranties they are absolute snakes! The service department does not want to help you at all they are the rudest most ignorant people I've ever met! Go somewhere else! Buying a car from Walmart is a better deal than this place. read more

Upon arrival to this location I was greeted by manager Brandon, who was very nice and accommodating although my friend and I decided to browse the lot by ourselves before asking for help. There was a Cadillac on the lot that was worth checking out. A minute or two after being in the car it locked and wouldn't unlock or allow the doors to open. We decided to call the dealership and no one answered in sales, service, or the operator after many attempts. We were finally able to get the attention of an employee by sounding the horn multiple times, and was informed that this is a anti-theft security feature. It really didn't give me confidence in the service of this location after walking through the showroom to leave and seeing a few employees crowded around the front, who looked available to answer the phones. 20 minutes of stress is enough for me to not use or recommend this dealership. Someone should be available to answer the phone. read more

Drove from NYC to shop for used cars here at CarMax. Although we did not find the right car for ourselves, the salesman was very generous and very knowledgeable. We enjoyed our experience! read more

I bought a 2015 Jeep and was very excited about the purchase. I brought it to my local mechanic to check it over while the car was in it's 7 day return limit. He told me the breaks were shot. As I drove the car back to east haven, I noticed that a light kept appearing the the car. I asked them to fix it while I was having the breaks fixed. The next day carmax told me that the car was all set. I arrived to find the breaks were done, but the car stalled out in the middle of an intersection because of the problem that was going on with it due to the indicator light I asked them to look at. I leave the car there and the following day they told me it was fixed and to come pick it up. I was about 6 miles from my house when the light CAME BACK ON AGAIN. I had to turn around and am currently waiting to get my car back. The manager told me that the car couldn't be sent out to Jeep for the repair because "they don't do that" while the service department worker that has been talking with me said they do in fact send it out to be fixed occasionally. I don't appreciate being lied to. On day 52 of ownership the rear tire blew out. It states clearly in the warranty that tires are covered for the first 60 days. The service department, including the manager, told me they will not cover it because they won't fix exterior damage, however they could not show me anywhere in the warranty that it states that. Terrible service do not waste your time. read more

Sales person was very friendly thats all that was good. Trade in offer less than wholesale . Cost of car plus warranty your better off going to get a certified car from dealer. I was on the fence about buying a car I had transferred from another store and I had hoped once I saw the car I would have fell in love but the car was there for 5 days before I got there and there it was sitting outside the door covered in salt and road dirt .This was filthy, What a disappointment. . You have a customer with checkbook in hand set to disregard the low ball offer on a trade in and the car is shown filthy. I left went straight to BMW and bought a certified 2 yr unlimited mile warranty and yes the car I bought was spotless. There no haggle price is a joke look at carfax 1st most cars have been in accidents hence they can not be certified. Typical used car dealer for bad credit buyers read more

Excellent experience! Never felt pressured, up sold, or tricked. The price you see is what you get! In and out with the perfect car that I had chosen online in 2 hours! Salesperson Dan was personable, professional, and honest. read more