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    CarMax

    2.7 (133 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    Chris E.

    This review is solely based on the car selling experience and not buying. Seriously, I do not think I could have envisioned having a better car selling experience than the one I had when I sold my used vehicle to the CarMax here in East Haven. The process was straightforward, quick and everything I didn't think it would be. When I was looking for a buyer for my old, beat up car that I had owned for 12 years, I struggled to figure where I would sell it. At first, I tried sites such as autotrader.com, but the offers coming in were not trustworthy and from random dealerships that were not very responsive. After speaking with someone I knew about their selling experience at another CarMax, I decided to look up the closest CarMax and give them a try. Unlike other used car dealerships, CarMax will buy your car with a no hassle/non-negotiable offer on paper, which sort of makes it easier at the end of the day knowing that they give a "take or leave it" offer and the offer is good for 7 days. If you don't like the offer, you don't have to take it and can shop your car elsewhere. As for this location, the process described was exactly as advertised. I had come in once for an appraisal, but due to a technicality on my car title (as a result of the DMV's mistake), I had to go to the DMV to update it and come back. So I brought my car in with no appointment for a 2nd time, walked in and let a sales associate, Edis, know that I was seeking a new appraisal to sell my car. Edis was extremely friendly and he sat me down, took down all of my car information and someone immediately appraised the vehicle. Within 45 minutes, I was given an offer, proceeded to accept it, signed a few documents (including my car title) and left with a check for my vehicle. JUST LIKE THAT. It was that easy! I wish I had a more interesting story, but that was all there was to it. On top of it, because I had to go to the DMV to have my car title updated to correct the technicality, the general manager, Roddick, offered to pay the fee to have my car title updated. I know my experience sounds too good to be true, but everything worked out beautifully. Typically, no one likes to go to a used car dealership, and I'm one of them, but if you're looking to sell your vehicle, I would highly recommend looking into CarMax because the process is as straightforward as it gets and their sales associates are very helpful in walking you through it. And for anyone who lives in NYC, like myself, unfortunately this is the closest CarMax location, which is about 2-2.5 hours away, but if you want a no hassle experience with selling your car, it's worth the drive to East Haven.

    2017 Dodge Ram 1500 5.7L
    Michelle T.

    CarMax never disappoints! This is our 2nd purchase with them in 3 years. The staff is so friendly and helpful. The purchasing process is simple and efficient, totally takes the stress out of buying car. All the cars are in excellent condition & super clean! The no haggling purchasing style is very appealing to us. The manager introduced himself to us and was very friendly and appreciative of our repeat business. We will continue to support CarMax with our future vehicle needs.

    Repairs Camaro 2SS
    Onoh U.

    Bryan was very helpful, kept me updated throughout. Yes their cars are overpriced, but it's sorta worth it. Bryan was able to reimburse me for repairs I had to make outside of the warranty policy.

    Paul F.

    Horrible experience stay away from this place they do nothing but waste your time and lie about your trade so they can scam u Take it from me I'm a car ase master auto technician The women yes women that inspected my Mercedes Benz claimed I had aftermarket brakes and took off at least 4000.00 of the real trade in value The car has the original OEM brakes but I installed enhancement covers over the calipers that are removable and the clown thought they were not original brakes Obviously there not knowledgeable at all!! There's far better places to buy a car !! Paul Ferrucci

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    4 years ago

    Was told it would take 25 minutes to complete a transaction and it took an hour and half. Disorganized and unprofessional.

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    13 years ago

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    8 years ago

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    9 years ago

    They are extremely nice but the offer was a joke. I wouldn't waste my time unless you want to feel better about what a dealer will offer.

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    Review Highlights - CarMax

    I went to the CarMax of East Haven and they quickly appraised my truck and honored my online offer.

    Mentioned in 2 reviews

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