Most painless visit to a dentist I've ever experienced in over 70 years. And he resolved my issue…read more Thank you Dr. Hyderabad

WOW, I developed a really bad toothache over the weekend and was in a lot of pain. Hyder is my…read moreplace for dental care. So first thing I called Hyder on Monday morning. No answer on the phone. Long story short, I left a message and got a callback from Todd Hyder on his cell phone. They were closed Mondays but Todd opened the office to see me and diagnosed my problem. Pretty special care I'd say. Pretty special. I'm recommending them to everyone.

If you want your cavities to continue to fail and fall out this is your place. The receptionist was…read morenice enough; however, she INAPPROPRIATELY inserted herself into private legal matters with the other parent by making comments on dental care after speaking to other parent, which she had no business doing as she had no idea what the judge signed court documents ordered regarding other parent and dental care. For this reasons we switched dentists and will never go back .

I really enjoy coming here! They are kind and helpful. so worth the 45 mile drive... lucky its such…read morea nice drive!

We started with Dr. Diesburg 3 years ago and love him. My husband is very sensitive to pain and I…read morecannot tell you how much he loves him. He is very detailed and very up to date on the latest procedure but is also not carry expensive. He has called us back on weekends and his vacation. Staff is great and very organized practice. I cannot recommend him enough and we feel lucky to have gotten into his practice !

I was in McMinnville on business travel and had some gum pain. They got me in the same day, no…read morewait and extremely friendly and knowledgeable staff.

TERRIBLE billing and customer service! I waited some time before posting this as I really treasure…read moreour local small businesses but the experience I had here is horrible. Not only did my insurance not get done properly and I was almost charged much more then I should have been but my previous medical records were never obtained even though I had asked for them to be and checked with them three times. when I told Wendy the office manager we were going else where she was completely unbothered and rude honestly. I have told others to check their bills and EOB statements because of the possible overcharging and YES they were also overcharged! They have lost 8 patients SO FAR over this and it is tragic because the doctor seems great! I hope they can fix this office management!

I loved this office in the beginning but there is a big problem with their procedures on getting…read morepre authorization for treatment. Dr. Nelson stated last year that I needed a new crown to replace an old one. At that time I was told they would check with my insurance for co-pay etc. I had appointments subsequently and asked what was going on with the status of the crown; same answer they were "checking " authorization. Fast forward to 2022. I had called the office consistently asking for a status. Then it was revealed they use a third party to process claims. I was frustrated and they then said I could call, but why should I do that? My insurance coverage is clear and I never had a problem with billing etc. At Dr. Nelson's recommendation I recently went to an endodontist for a root canal. No problem there with checking and billing; all done promptly. The office personnel got tired of my constant calls and they arbitrarily dismissed me as a patient. Completely out of line, unprofessional and quite frankly the lengthy time I had to wait for a response to the crown is, well I'd say is professional disregard.

Amazing staff and care. They care so much about what I need. So many options for payments and…read moreschedule

This is my first ever time leaving a yelp review and if I could rate 0 stars I would. I had to get…read moremy wisdom teeth removed and it ended up being the worst medical experience of my life. It all began with the quote they gave me, four wisdom teeth had to be taken out and I had a few cavities that needed to be taken care of as well. It ended up being 6 grand total before my insurance covered half of it. They had gone over a "payment plan" with me and I left with an immediately maxed out credit card they had issued me with an insanely high interest rate because I could only afford a couple hundred dollars a month. On top of that the process for making my payments every month is extremely difficult and not user friendly at all. Finances aside I had gone in for my first few appointments for my cavities and had noticed all the dental equipment looked really outdated/rusted but hey I'm 21 years old and hadn't been to a dentist in years so I overlooked it and tried to not worry about it. Going in for my wisdom tooth removal I was expecting a call a day or two before on how to prepare for the surgery and complete sedation, a call that never arrived. I had to do my own research on how to prep for this because I've never had surgery before. I had gone in for my surgery very nervous and was met with the front desk lady immediately getting frustrated with me that I had driven myself. When I had explained to her that my ride home couldn't be there until I needed to be picked up due to an emergency that came up, the lady had gotten quite mad at me and told me it was basic surgery protocol to have my ride in the office before we could start. I understand having to follow protocol but wished I was informed of this the day before rather than right before I went in. At this point I'm sobbing in the lobby trying to get someone there before I lost my appointment. The entire office was ignoring that this was happening and treating me like I was throwing a tantrum rather than experiencing a full blown anxiety attack. When I had a ride lined up I was taken back to the room where I was going to be put under, still sobbing btw because I wasn't comfortable getting surgery in an office that wasn't treating me like a human being. After a few minutes the same front desk lady had came back to inform the surgeon that my dad was in the office, he wasn't, my dad lives 10 hours away from me and the man they were referring to was my aunt by marriages father who had to be called in last minute due to the negligence of the front desk. As they were prepping me the oral surgeon had informed me they were going to leave a part of my tooth in "and it probably won't cause any problems down the line" this was told to me probably less than a minute before they had put my iv in to fully sedate me. In terms of the actual surgery healing I'll give credit where credit is due because I healed up great, or so I thought until recently I had started to feel the LEFT OVER TOOTH PIECE COMING IN THROUGH MY GUMS. So now I'm left with a fully maxed out medical credit card with 3 grand of high interest debt and a tooth piece still left in there that I'm hoping I don't have to have removed by aspen dental because I never want to step foot in that office again. Matter of fact I will never step foot in the Panda Express it's attached to either. As a young person who hadn't gone to the dentist in years due to not having the money for it/being scared of the dentist in general this experience has just confirmed all of my prior fears. Moral of the story is if a dentist is charging you an egregious amount of money to have oral surgery in an office attached to a Panda Express, RUN. If I had the money I'd be suing but I don't so here I am writing this yelp review hoping someone will see it and go elsewhere. I hope this establishment fails and the front desk lady gets a new job where she's not allowed to interact with people.

I reported this incident to my insurance company, warning them not to accept any charges PAST the…read more"work" that was already done on me, because I was not going back, ever, so there should be no other charges--I really didn't need my insurance to do anything but recommend a new provider to me (which they did) but they took it there--AND GENTLE DENTAL TOLD THEM I LEFT HAPPY! Does my review here scream HAPPY!? They also wanted me to come back... Ooooh no, oh HELL No. NO!

I have done a variety of dental work with them. Their staff is always friendly and efficient. I…read morehad an issue with a crown and my temporary one kept falling off. I had done a review for them on Google but wanted to do one on here for today. Jaqualine for my dental cleaning, Jenny, Dr. Mack, and Trish were great at helping me get my new crown installed and making it a pleasant experience They really want you to be proud of how you take care of your teeth. Not sure why they had less than 5-star reviews. They are very busy, so you do need to plan ahead.

Staff is always courteous and professional. Misha worked hard and did a great job. Thank you!read more

A very awesome dental practice! The staff and the dentist are genuinely kind, considerate and most…read moreof all very skilled and everything they did they did with great care! I would recommend this place for sure! Very comfortable and clean and an upbeat place too!

Dr. Henson and his team are amazing. Not only do they listen to any concerns you may have, they…read moreactually take the time to explain the answers they give. Fresh chocolate chip cookies at the check-in desk, friendly staff, and ease of appointments are just a few reasons everyone that needs braces in my family (including me) got them here!