Very satisfied customer. Sent them an email on Saturday, January 2nd, not expecting an answer…read morebefore they returned to the office on the 4th, but got an email response on the Sunday, even when their office was closed for the weekend. They sent someone to come and check on Monday, and right away he went on the roof, took pictures and came knocking on my door to show me that some shingles were missing. He went to the store right away to go match my shingles and came back to fix the issue right away. Thank you so much for the quick and friendly service. I know who I will be calling when I need to replace my whole roof - Rancourt Roofing for sure - without a doubt. Sue Séguin

Terrible experience. The company is really bad at writing…read moreestimates, and left huge holes in my roofing. They ignored issues, didn't inform me of them. and later told me they had written them down but told me nothing about the issues. In the end, the work I paid them to do was not even the work my roof actually needed. Do not trust them to tell you what is going on with your roof. If you can't go up there and look at it yourself, do not trust them to do it. They claimed they were sending a building inspector after the job, but never did. They claimed they took photos of the work after it was done, but never showed it to me. I could never see a final report. They left the eaves full of debris, and left packaging and roofing material wrapping on my roof, which blew off. It's like they just skipped the last day of work where you would clean up and collect your materials? They left tools up there, and parts from a nail gun around my yard, along with some bungee cord. Very bizarre. Very dangerous. My follow-up with the company was not helpful. The customer service is not good. I had to pay another roofing company an additional $2000 to complete the job. All the roofing is subcontracted out and the main company owner has no idea what is happening out on the job sites. If you get a bad team doing your job, you're just out of luck. No accountability from the company.

I had Joe and his team build me a PVC fence about 7 years ago and they did a fantastic job! it's…read moreheld the test of time with no upkeep required. last week, we had a major windstorm that all but destroyed everything in my back yard. Two of my fence panels blew out and I dug up Joe's phone number and gave him a call expecting to wait weeks assuming other people's fences were broken also and he showed up the next day. Not only did he show up the next day. He was back two days later to fix my fence and not charge me a dollar. calling it an easy fix! 7 years later he owed me nothing but clearly customer service is top of mind for this team. 1000% recommend.

Suggest not using this company, recently had my double driveway and garage paved. After it was…read morecompleted, I did not park on my driveway for 8 days, they suggested 7. And now, I have indentation marks where my tires have been, all over my driveway, and even after a month, they are still appearing. Not only that, I found them to be very un professional, never scheduling times to meet, this includes getting a quote, contract, follow up, not once did they ask when a good time would be, would just randomly show up. Since I've made the complaint to Medusa, they've done nothing, saying I should wait till March and they will return to see what can be done? That's 10 months after they paved? They ignore calls now, and will only respond via text. They actually sub contract out the paving, not told to me at any time until there was an issue, and kept telling me he would check with the contractor, but of course never did. He suggested that I deal with them? I would suggest to look elsewhere.

Roof shingles were replaced with the Owen Corning shingles, fitted by Rainbow roofing. (Rainbow had…read morefitted the previous shingles 20 years ago). All went well. Site left clean. It took 2 days to complete the Shingles and metal work, and the next day the roof-waste trailer was removed .

Their guys parked their trailer in my layaway directly in front of my garage door. I went outside…read moreat 6 a.m. to leave for work only to find that I'm completely blocked in. I called their number on the side of the trailer they told me that they are not open and I would have to wait for people to show up. Some construction workers eventually showed up across the street at around 7:30 I went over to talk to them they told me that there was nothing they could do and they have to wait for the big boss to come in. Eventually the big boss said come in at a little past 8, when I went over to speak to him he told me that it wasn't his problem, that I needed to screw off and leave him alone. At 8:30 he realises that it is his trailer and he continues to grumpily move it. Not once did he apologize or take accountability. He was completely rude and disrespectful. I was over two hours late for work. Apparently, he has done this before. http://www.rainbow-roofing.com/

Remember Me Roofing was hired by our neighbour. They needed access to our driveway and agreed to…read morepay for parking at the lot up the street before they started the work. They did not do that. Instead, they draped our cars in tarps and started to work overhead. When we met with Jesse and Jordan, they assured us they would clean up after the work was completed and do a magnetic sweep for nails. Again, no follow through on promises. We inspected our driveway after they finished today and picked up 60 roofing nails plus spikes and other debris.

0 stars for mgmt, 3 stars for workmanship. We were told face to face by the sales manager they…read morenever use subcontractors. They botched up our hip roof and it was hard to resolve. They'll tell you otherwise but after we did months of research and were paying a premium do you think given a choice between the 'in-house' or 'subcontracted' crew, we would opt for subs? We most certainly did ask and were told we were getting their in house crew. We know that once work is handed to a 3rd party, quality control is lost. We had lower offers for the same roof install yet we wanted the Silver Pledge warranty. They responded to my last review with '..Our project manager was met with 'I can go from nice to b---h in a second and I'm already at B---h''. If they share that again, I'll provide context: I started the day happy, baked a cake just for the crew, yet when we caught them cutting our deck protection off at the hips, it went down hill. The crew insisted they never overlapped the water barrier at the hip and were unfazed by my concern. When we spoke to the project manager onsite I demanded to see the error and fix acknowledged in writing. Yes, I recall saying 'I can go from zero to b---h in 2.5 seconds'. My frustration was not all directed at the crew as they were polite and hard working yet ignorant to some basic installation standards. They will tell you that 'the team was properly trained' as they have repeated so many times. Yet please see the pictures and compare. G A F publishes instructions and videos on U tube that show this clearly. They did not follow these steps and had to fix it by peeling back shingles, then layer on unsealed leak barrier on the hips. Then we saw they accidentally sliced this barrier in 2 areas. My husband then took a closer look and found that the drip edge was missing in large parts at all 4 corners. Exposed wood and gaps big enough for small animals. The forman told him they were not concerned with animals getting into the roof, only water. We demanded them to be fixed and the team did a good job of patching them. The forman boasted about how fast they were so my husband had to explain to him that quality was the most important aspect. We let them finish our skillion and gable roofs the next day. We do most renos ourselves and have done 2 roofs ourselves, the work there was good. However the hip roof protects our century home and instead of stepping up RMR insisted it is was properly installed and wanted full payment. After many emails and calls and after we sent in a legal Notice of Non-Payment with demands to repair the hips, then finally they agreed to send an in-house team. G A F said they will honor the warranty and the in-house crew did a great job of pulling off all the cap shingles, laying down leak barrier and recapped them. Now we have some peace of mind. They claimed to be committed to our satisfaction, yet they did not demonstrate this. The poor treatment has served to solidify the reasons why I need to share this. I would rather have written words of praise. I wish our experience was a great as some that I see posted here but it was not. I can say the team did a great job of cleaning up and were polite. We have our warranty, for what it's worth. I will always remember is the sales manager's dishonesty, the sloppy work and how hard we had to fight for repairs. If they're transparent in using subs they won't hesitate to provide this in the contract and provide the liability insurance, business info and workmen's' safety ins. for the sub's co. You have a right to this. Please remember no matter who you hire; Get everything in writing, use a recorder when speaking to sales, know the basics and be present during installation

My husband and I recently relocated from Los Angeles to Ottawa, and not long after we moved into…read moreour new home, we had the unfortunate experience of having a MASSIVE tree fall into our backyard. The whole situation was pretty scary, because not only did it fill the yard, half of the enormous trunk, was resting on our garden gate, and the whole thing was in danger of coming down. We first called the city, because it was an iffy situation as to whether the tree was on our property, or if it was a city tree. Sadly, their representative came out and determined that it was our responsibility. We immediately started calling around for estimates, and had 3 other companies come out, before we got a call back from Cooper Tree Service. They had their rep come by to check it out, and we were very relieved that he didn't seem as daunted by the whole situation, the way that we were. He said that he didn't think that it would take too long to dismantle the whole thing, and my husband and I just looked at each other, like "Yeah, sure." But he had a really great vibe, and his price was reasonable, so we decided to go ahead with him. BEST DECISION EVER!!! The tree guy (Brady), had the whole thing cut down in less than 3 hours, AND he had it bundled, sorted, and neatly off to the side, and ready for the chipper. He also left the whole yard in immaculate condition... we were shocked! The entire job took, maybe 4 hours from start to finish, and we couldn't have been happier with the result. Not only that, before he left, Brady also smoothed out the ragged, broken area of the tree that had been left standing, AND he gave us some excellent recommendations, for some tree planting that we would like to have done in our yard next year. All in all, we're lucky to have found Cooper's and truly grateful to have been taken care of by Brady.

a requested a quote for tree removal. they responded very prompty and completely the job quickly…read more They were on time, polite and their cost was very reasonable.

We hired Valley Tree Services to remove some dead trees from our property that we were concerned…read moremight hit our house. They removed them safely and left very little trace that work had even been done. They were very careful to clean up all debris. They also cut some already fallen logs for us to make them easier to deal with. I would highly recommend them.